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Reviews of Comfort Suites Madison West

2.5 out of 5
Comfort Suites Madison West
1253 John Q Hammons Dr, Madison, WI

Reviews

8.0

Very good

Rating 10 - Excellent. 73 out of 161 reviews" "
Rating 8 - Good. 44 out of 161 reviews" "
Rating 6 - Okay. 21 out of 161 reviews" "
Rating 4 - Poor. 12 out of 161 reviews" "
Rating 2 - Terrible. 11 out of 161 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
All went well. My kids loved the pool.
Stayed 1 night in May 2024

6/10 Okay

Simetress, Seattle

Business traveller
Liked: Cleanliness, staff & service
My room was right next to the check-in desk. Surprisingly the noise level was low however during the night, it sounded as if someone was working on the pipes all night long.
Stayed 4 nights in May 2024

6/10 Okay

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tosaporn

Liked: Cleanliness, staff & service, property conditions & facilities
On nice and quiet streets near high way
Stayed 2 nights in Apr 2024

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our WTR event. Breakfast ok, hot food needs to be hot, but used microwave so ok. Decent selection. A bit noisy in hotel after 2330, could have quiet hour policy enforced. Room comfortable and spacious for the 2 of us. Clean, staff helpful.
Stayed 2 nights in Apr 2024

6/10 Okay

Denise

Travelled with family
Liked: Staff & service
It was a good hotel for a one night stay. Our bed was very comfortable and the staff were very attentive. The free breakfast was not great and some of the hot food options were cold. The set up could be better as the line got very long on a Sunday morning. We didn’t use the pool/hot tub as it was over run by small kids in town for some tournament. They were in the hot tub without adults, so we just passed but the area looked nice.
Stayed 1 night in Apr 2024

8/10 Good

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service
Great stay only issue is refrigerator did not work.
Stayed 2 nights in Apr 2024

8/10 Good

Amelia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Stayed 1 night in Apr 2024

4/10 Poor

Colleen

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
It is nothing special. The pool is cold and half the hot tub jets don’t work. The pillows are very lumpy. The shower takes a long time to heat up. The staff members were unpleasant at check in.
Stayed 1 night in Apr 2024

6/10 Okay

Roger, Longview

Business traveller
Liked: Cleanliness, staff & service
Needs a bit of updating. Jacuzzi in room is interesting. Group there was loud and front desk staff needs to monitor and get involved in control. Had to move rooms to a more quiet location.
Stayed 2 nights in Apr 2024

2/10 Terrible

Roderick james

Stayed 1 night in Apr 2024

2/10 Terrible

Tyler

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t able to sleep at all due to partying throughout the entire floor. Called the desk twice- basically told “sorry, too bad, we can’t do anything”. My daughter had an important meet the next day and was affected by the poor service. Called for manager. Left 2 messages. No response. Will never stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

pa Stacie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated furniture, old heater/AC unit with no digital thermostat, pool has no towels, front desk receptionist was rude.
Stayed 1 night in Mar 2024

8/10 Good

Ricky

Travelled with partner
Liked: Property conditions & facilities
Room was next to stairs and very loud when people going up and down.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
10 out of 10
Stayed 3 nights in Mar 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Eduardo

Stayed 1 night in Feb 2024

8/10 Good

Megan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
A little dated
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness
They allowed dogs in the hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good
Stayed 2 nights in Feb 2024

6/10 Okay

Cassandra

Travelled with family
Liked: Amenities
The breakfast was great! The pool was great! The room was dirty in the corners and a little slimy around the shower and in the bathroom. The shower fixtures leaked and we were promised a fix in 20 minutes. The repair man never returned. I checked in around midnight and waited about 10 minutes before anyone showed up. The desk clerk told me "I was in the bathroom" as if I needed to hear that. The ladies that tended the breakfast room were amazing! They kept it clean and stocked. Each table carefully cleaned after each guest! Good job!
Stayed 3 nights in Jan 2024

6/10 Okay

Banting

Stayed 1 night in Jan 2024

2/10 Terrible

Dollie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffry, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice lady was warming and welcoming so was the gentleman there as me and wife were arriving! The two of them even upgraded me to a jacuzzi suite! Awesome!
Stayed 1 night in Jan 2024

8/10 Good

Darlene

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean and comfortable for the price. The free breakfast was nice, good selection and always fresh hot coffee.
Stayed 2 nights in Jan 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities and clean.
Stayed 1 night in Jan 2024

2/10 Terrible

GUADALUPE

Disliked: Cleanliness, staff & service, property conditions & facilities
The next day when I wake up , something was in the bed . Because
Stayed 3 nights in Dec 2023

10/10 Excellent

Terri

Stayed 2 nights in Dec 2023

10/10 Excellent

himmer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Dushun

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 3 nights in Dec 2023

8/10 Good

Frank

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Christmas stay
Confusion about billing and room, but taken care of at check out.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Stayed 1 night in Dec 2023

8/10 Good

Clifford

Stayed 1 night in Dec 2023

6/10 Okay

Nathan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
wanted to use the hot tub, but it needed a cleaning...it was disgusting.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hannah

Stayed 1 night in Dec 2023

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tiffany, Cudahy

Travelled with partner
Liked: Staff & service, property conditions & facilities
This property was beautiful! Our only complaint was that our room smelled of marijuana when we checked in.
Stayed 1 night in Dec 2023

10/10 Excellent

Apostle Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Nancie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Nov 2023

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean great value. Dont get me wrong this is not a 4 or 5 star hotel however this is an incredible bang for your buck kinda place
Stayed 2 nights in Nov 2023

8/10 Good

Logan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Misty

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Sharia

Stayed 1 night in Nov 2023

8/10 Good

Kari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and friendly staff. The only issue was that you can hear the walking on the above floor. I could not sleep due to the stomping of the above floor.
Stayed 1 night in Nov 2023

8/10 Good

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again it had everything I needed. A lot of food options that were two minutes away.
Stayed 1 night in Nov 2023