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Reviews of Madinah Hilton

5 out of 5
Madinah Hilton
Oppst Prophet Mosque, King Fahd Str, Madinah, Al Madinah Al Munawarah

Reviews

8.4

Very good

Rating 10 - Excellent. 350 out of 675 reviews" "
Rating 8 - Good. 177 out of 675 reviews" "
Rating 6 - Okay. 76 out of 675 reviews" "
Rating 4 - Poor. 34 out of 675 reviews" "
Rating 2 - Terrible. 38 out of 675 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Grand Mosque, stylish design and excellent service
Stayed 1 night in Apr 2024
Response from Mahdi on 24 Apr 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Haleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel ,we traveled from Canada . It was very good . At first we were waiting so long for check in , but the room was very nice and clean. Location is great .
Stayed 3 nights in Feb 2024
Response from Mahdi on 24 Apr 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mahdi on 15 Mar 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Okay

MUSTAFA, Istanbul

Liked: Staff & service, property conditions & facilities
Average
Stayed 1 night in Mar 2024
Response from Taher on 6 Mar 2024
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excellent

Kawser

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I know I was in one of the most peaceful place on earth. But Hilton continued to extend that tranquility from the Prophet’s mosque to its hotel. Loved it here.
Stayed 2 nights in Feb 2024
Response from Taher on 4 Mar 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

2/10 Terrible

Adil

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I book the hotel they show me the room
Stayed 2 nights in Feb 2024
Response from Taher on 28 Feb 2024
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excellent

Hoda

Liked: Cleanliness, staff & service, property conditions & facilities
Staring with food: it was amazing. Everything is cooked well and we didn't need to be worried about getting sick. The people were very nice and we had one waiter at the resturant that was willing to give us anything we needed for food (his name was Ahmed). The room service and the room cleaners did a great job and nothing was dusty or unclean. The stores around the hotel were very convenient and there were more than enough places to shop from for literally anything you may need or want (there are nearby pharmacies and grocery stores as well). Everything was in walking distance and the weather was great as well (we went in February). Definitely reccomend :)
Stayed 2 nights in Feb 2024
Response from Taher on 24 Feb 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Good

Sajjad

Stayed 2 nights in Feb 2024
Response from Mahdi on 21 Mar 2024
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

2/10 Terrible

Tariq

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Positives: Proximity of location to the Prophet's mosque, and the reception staff was nice and welcoming. Negatives: Although smoking was not allowed inside the property, we still smelled lits of cigarettes from nearby rooms, when complained, nothing was done. The room and toilet were really dirty. The condition of furniture is very old. Thia should not be rated 5 or even 4 stars.
Stayed 4 nights in Feb 2024
Response from Taher on 24 Feb 2024
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excellent

Anwer

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 4 nights in Feb 2024
Response from Mahdi on 11 Feb 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

4/10 Poor

Sami

Stayed 1 night in Feb 2024
Response from Mahdi on 21 Mar 2024
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excellent

Khatra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mahdi on 3 Feb 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Nabeel

Liked: Cleanliness, staff & service
location was grate and near to my visiting plan. not like the parking area very tight and not organized.
Stayed 2 nights in Jan 2024
Response from Mahdi on 30 Jan 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Nahid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just 3 to 4 minutes walk to Majid Nabvi
Stayed 6 nights in Jan 2024
Response from Mahdi on 29 Jan 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Abdul

Stayed 1 night in Jan 2024
Response from Mahdi on 26 Jan 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and friendly staff
Stay was excellent.
Stayed 2 nights in Jan 2024
Response from Mahdi on 21 Jan 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Okay

HESHAM

Response from Taher on 17 Jan 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Inam

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Taher on 15 Jan 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

???

Stayed 2 nights in Jan 2024
Response from Taher on 15 Jan 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

4/10 Poor

Idris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Makkah Hilton
Hotel fo the price we paid was well under expectation, the hotel rooms are tired AC not workinf properly although they sent someone to fix it, but thr hotel is in dire need of refurbishment. The bathroom is in need a complete makeover together with room. The rooms are quite small as well.
Stayed 2 nights in Dec 2023
Response from Taher on 6 Jan 2024
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excellent

Nidal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mahdi on 31 Dec 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Good

mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mahdi on 26 Dec 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Okay

Muhammad

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price that it is charging, it is a very average property. The best thing about the property is the close proximity to the Holy Mosque. Also, booking via Expedia was a nightmare as the hotel emailed me only 12 hours before my arrival, asking me for wire transfer as they could not secure the credit card payment from Expedia. I had to reach out to the hotel personally and it was very difficult to get hold of their reservation department to make sure that they don’t cancel my booking. Expedia wasnt any help is resolving the issue either
Stayed 5 nights in Dec 2023
Response from Mahdi on 19 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for the inconvenience you experienced with the booking process through Expedia, and we understand your frustration with the hotel's request for a wire transfer.We want to assure you that we take these issues seriously and are working to resolve them as soon as possible. We have spoken to Expedia and they have assured us that they are looking into the matter and will take steps to prevent such issues in the future.In regards to the hotel's policy, we do require a wire transfer for certain bookings, especially when the credit card gets declined. This is to ensure that the payment is secure and that we can confirm the booking successfully. We apologize for any confusion this may have caused and we will make sure to communicate this policy clearly in the future.We appreciate your feedback and we will use it to improve our services. We hope that you will give us another chance to serve you better in the future.Thank you for your understanding.

10/10 Excellent

Mohd

Travelled with family
Stayed 3 nights in Dec 2023
Response from Mahdi on 15 Dec 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Okay

Sundas

Liked: Cleanliness, amenities
Compared to our experience in Makkah hotels, the experience at Hilton was underwhelming. The staff ar reception was less welcoming , less smiles, less enthusiasm and overall less special. Facilities are old and less maintained, breakfast was really good but expensive.
Stayed 3 nights in Dec 2023
Response from Taher on 14 Dec 2023
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excellent

Salman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be.
Stayed 3 nights in Dec 2023
Response from Mahdi on 12 Dec 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Irum Iqbal

Stayed 2 nights in Dec 2023
Response from Mahdi on 31 Dec 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Good

Balal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Response from Mahdi on 15 Feb 2024
Thank you for taking the time to provide us with great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mahdi on 9 Dec 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

4/10 Poor

Humayun, Edson

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Maintenance is very poor! Strong odor was coming from bathroom!! Housekeeping is very poor!!!
Stayed 3 nights in Nov 2023
Response from Taher on 8 Dec 2023
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excellent

Mallika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mahdi on 8 Dec 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Good

sayed

Liked: Cleanliness, staff & service, property conditions & facilities
Better food menu
Stayed 3 nights in Nov 2023
Response from Mahdi on 5 Dec 2023
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excellent

Hanzala

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Amazing Location, Great Service!!
Stayed 2 nights in Nov 2023
Response from Mahdi on 30 Nov 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

MD

Liked: Cleanliness, staff & service, property conditions & facilities
thank you
Stayed 2 nights in Nov 2023
Response from Mahdi on 29 Nov 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in
Stayed 2 nights in Nov 2023
Response from Mahdi on 25 Nov 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Mohammad

Stayed 1 night in Nov 2023
Response from Mahdi on 15 Dec 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

8/10 Good

T M

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mahdi on 22 Nov 2023
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excellent

Mian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay at Holy Masjid Medinah 5 min walk to Holy Masjid Haram and best breakfast I ever had
Stayed 2 nights in Nov 2023
Response from Mahdi on 16 Nov 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon

10/10 Excellent

Saqab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mahdi on 31 Oct 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

IBRAHIM

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mahdi on 25 Oct 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we had a good time, staff were very helpful with all requests we had.
Stayed 6 nights in Oct 2023
Response from Mahdi on 28 Oct 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Nadeem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the masjid Nabawi. Lots of shopping and food options near by as well.
Stayed 7 nights in Oct 2023
Response from Mahdi on 20 Oct 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Gulfam

Liked: Amenities
Very friendly
Stayed 2 nights in Oct 2023
Response from Mahdi on 18 Oct 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

10/10 Excellent

Masooma

Stayed 1 night in Oct 2023
Response from Taher on 16 Oct 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

2/10 Terrible

Saud

Stayed 2 nights in Oct 2023
Response from Taher on 16 Oct 2023
Thank you for taking the time to share your feedback in regards to your stay. We are extremely disappointed to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excellent

Asifulla

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mahdi on 28 Oct 2023
Thank you for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.

6/10 Okay

Tawfik, Springfield Gardens

Travelled with family
Liked: Staff & service, amenities
I didn’t like the room
Stayed 1 night in Oct 2023
Response from Taher on 12 Oct 2023
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

2/10 Terrible

SYED AMIR

Stayed 2 nights in Sep 2023
Response from Taher on 3 Oct 2023
Thank you for taking the time to share your feedback in regard to your stay. We feel sad to see that we were unable to make your stay comfortable and up to your expectation. All your comments are constructively accepted and valued, and where possible will make the necessary changes in order to fix the issues that can be solved. Looking forward to welcoming you again and to provide you with an exceptional stay.

10/10 Excellent

KHALED

Stayed 3 nights in Sep 2023
Response from Taher on 3 Oct 2023
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.

10/10 Excellent

Aliya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience
The hotel is conveniently coated next to the gate
Stayed 2 nights in Sep 2023
Response from Taher on 3 Oct 2023
We appreciate your feedback! While we are glad that you had a great experience with us, we feel sad to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.