BBQ/picnic Area

Reviews of Tropic Coast Motel

3.5 out of 5
Tropic Coast Motel
158 Nebo Road, West Mackay, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 339 reviews" "
Rating 8 - Good. 144 out of 339 reviews" "
Rating 6 - Okay. 38 out of 339 reviews" "
Rating 4 - Poor. 11 out of 339 reviews" "
Rating 2 - Terrible. 1 out of 339 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here made our stay so lovely, they went above and beyond for us. There was plenty of parking, a great bbq area and a playground for the kids.
Stayed 1 night in May 2024
Response from Eva on 14 May 2024
Amy we really appreciate your positive review & we're so pleased that you enjoyed your stay. We look forward to having you & your family stay with us again in the future

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EvieB on 18 Jan 2024
Hi Tim, We appreciate you taking the time to review us & thank you for the positive score! We look forward to having the pleasure of you staying with us again & welcoming you back in the future :)

8/10 Good

Darren

Stayed 1 night in Nov 2023
Response from Eva on 27 Dec 2023
Hi Darren, Thank you for reviewing our motel. We really appreciate it & hope to welcome you back again in the future :)

6/10 Okay

Ross William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Reception lady was lovely. Close to eateries.
Stayed 3 nights in Oct 2023
Response from EvieB on 18 Dec 2023
Thank you for reviewing us Ross!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room with Netflix available. Free WiFi
Stayed 2 nights in Oct 2023
Response from Michele on 30 Oct 2023
Thanks Brian, much appreciated

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little motel
A really neat and tidy motel. Staff were very friendly and accommodating. Recommended
Stayed 1 night in Oct 2023
Response from Michele on 29 Oct 2023
Thank you AdrianWe all appreciate your feedback, hope to see you againHope you have a wonderful Christmas.

10/10 Excellent

John Richard

Stayed 1 night in Oct 2023
Response from Eva on 26 Oct 2023
Thank you so much for your 10/10 review John. We really appreciate it & look forward to welcoming you back again in the future!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property previously for long stay accomodation. Clean and comfortable accomodation. Adequate facilities and receptionist was always helpful and very pleasant to deal with. I booked again and found the same this time. I like the tiled floors as i suffer from asthma and find carpets aren't as clean, so unsuitable for asthmatics. This motel is very convenient, walking distance to excellent IGA with a range of meal options, hot and cold. Other restaurants also within walking distance. Hairdressers, service station and post office a block away.
Stayed 1 night in Oct 2023
Response from Eva on 15 Oct 2023
Thanks so much for taking the time out to provide an excellent review Margaret. We really appreciate your repeat custom & look forward to welcoming you back again in the future!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Basic simple room - cheap deal - had everything we needed for a break on a long drive. Fine bed, fine tv, good shower, easy takeoff early in the morning.
Stayed 1 night in Oct 2023
Response from Michele on 4 Oct 2023
Thank you CatherineHope to see you againSafe Travels

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a last minute stay at the Tropic and found a great spot for my future stays. Across the road was the local hotel while next door also featured a restaurant. Very clean unit and quiet. Parking outside the door - great!
Stayed 1 night in Sep 2023
Response from Michele on 30 Sept 2023
Thank you Anthony and we hope to see you again soon Have a great day

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Michele on 16 Aug 2023
Thank you Vicki

10/10 Excellent

John Richard

Stayed 1 night in Jun 2023
Response from Michele on 7 Jun 2023
Thank you JohnHope to see you againHave a great day :)

4/10 Poor

Sophie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Bathroom full of mould. Only flat sheets on bed, no duvets/doonas. Curtains were extremely dirty.
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place to stay whenever I'm in town , I've been staying here for years just love the place
Stayed 1 night in Apr 2023
Response from Michele on 22 Apr 2023
Thank you AndrewWe love having youSee you again soon

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient position, off street parking for my truck
Stayed 2 nights in Mar 2023
Response from Michele on 11 Mar 2023
Thanks CharlesWelcome anytime

4/10 Poor

Heinz

Liked: Cleanliness
Wotif price was $118.80 Actual charge was $ 132
Stayed 1 night in Jan 2023
Response from Michele on 21 Jan 2023
That was the price they sent through to us to charge yousorry but that was not our fault.

10/10 Excellent

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, friendly staff, helped my kids and I when we got stranded due to floods! Highly recommended
Response from Michele on 19 Jan 2023
Thanks JennaHope you got home safe and sound, take careRegardsMichele

8/10 Good

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff, definitely stay again when passing through. Plenty of parking & great kitchen facilities
Response from Michele on 1 Jan 2023
Thank you KatrinaHope to see again, Happy New YearTake care

6/10 Okay

Brett

Liked: Cleanliness
Disliked: Staff & service
Average
Response from Michele on 6 Dec 2022
Thank you

8/10 Good

maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Motel was on the main road into town. Older style motel but the room was clean, bed very comfy & quiet. Would stay again.
Response from Michele on 9 Nov 2022
Thank you for your feedback we greatly appreciate your review

10/10 Excellent

Jennine

Stayed 1 night in Nov 2022

6/10 Okay

Belinda, Scarborough

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Rhys

Stayed 2 nights in Oct 2022

10/10 Excellent

Dennis

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stop for a night as we were travelling through. Would stay again.
Stayed 1 night in Oct 2022
Response from Michele on 25 Oct 2022
Thank you Dennis, hope to see you again, safe travelsRegardsMichele

10/10 Excellent

Trevor

Liked: Staff & service, property conditions & facilities
Very clean and good supply off tea and coffee ect
Stayed 1 night in Oct 2022
Response from Michele on 24 Oct 2022
Thank you Trevoryou are always welcome, take care, hope to see you again soonRegardsMichele

8/10 Good

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Lovely staff.
Stayed 1 night in Oct 2022
Response from Michele on 22 Oct 2022
Thank you JesseStay safe and hope to see you again

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest our weary heads
Stayed 1 night in Oct 2022
Response from Michele on 17 Oct 2022
Hi HeidiThank you for your kind words.Greatly appreciated, hope to see you again

10/10 Excellent

Sachin

Stayed 1 night in Oct 2022

10/10 Excellent

Stace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly people and convenient location.
Stayed 2 nights in Oct 2022
Response from Michele on 17 Oct 2022
Thank you StaceLook forward to seeing you again

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Friendly staff
Stayed 1 night in Oct 2022
Response from Michele on 13 Oct 2022
Thank you for your feedback Chris, greatly appreciated, hope to see you again

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and well presented.
Stayed 1 night in Oct 2022
Response from Michele on 12 Oct 2022
Thank you Judy, we appreciate your feedback, hope to see you again.

10/10 Excellent

Kelevi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communication given we arrived late. Comfortable, clean & cool room.
Stayed 1 night in Sep 2022
Response from Michele on 4 Oct 2022
Thank you Kelevi, we appreciate your feedback and hope to see you again.Stay safe

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well presented. Friendly checkin. Perfect accommodation for our needs.
Stayed 1 night in Oct 2022
Response from Michele on 4 Oct 2022
Thank you Alan, much appreciated.Stay safe and hope to see you again

10/10 Excellent

eileen

Stayed 1 night in Sep 2022
Response from Michele on 4 Oct 2022
Thank you so much EileenStay safe and hope to see you again

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the parking space for large vehicles
Stayed 5 nights in Sep 2022
Response from Bob on 25 Sept 2022
thanks Peter, we will always find room, hope to see you again soon

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean got everything needed for my stay definitely will stay there again.
Stayed 4 nights in Sep 2022
Response from Bob on 25 Sept 2022
thank you for your kind words

10/10 Excellent

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We arrived around 8.0 pm and everything was ready for us- big tv and Netflix kept us well entertained- facilities were tops as well- will return on our trip back from Cairns
Stayed 1 night in Aug 2022
Response from Michele on 2 Sept 2022
Thank you so much Julie for your great review, we will wait for your return.Take care

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely customer service, very welcoming and helpful. Room was nice and clean. Thank you.
Stayed 1 night in Aug 2022
Response from Michele on 31 Aug 2022
Thank you so much Susan for your great review. Hope to see you again soonRegardsMichele

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 2 nights in Aug 2022
Response from Michele on 29 Aug 2022
Thank you for your feedback, much appreciated

4/10 Poor

Ann

Business traveller
Disliked: Cleanliness, property conditions & facilities
The place was not clean. Soap suds in shower. Dirty door handles, basin in fact most everything, Service at entry ok but while took 2 days charged from card would only give one day docket. Told to come back next day for day two docket. I will not stay here again.
Stayed 2 nights in Jul 2022
Response from Michele on 2 Aug 2022
no comment no complaints previously. The tax receipt was explained it is the system not that I would not give one.

4/10 Poor

Tina

Travelled with family
Disliked: Amenities, property conditions & facilities
Conveniently located but very dated. Toilet kept making noises every 5 minutes. Furniture very worn out.
Stayed 2 nights in Jul 2022
Response from Michele on 27 Jul 2022
We do appologise regarding the toilet, however no one has ever said anything previously, we will now have a look at it and try to work out why this is happening. Yes that room is worse for wear and we are looking to replace furniture in this room. We are only new to this motel and trying to update rooms.

10/10 Excellent

Owen

Stayed 1 night in Jul 2022

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Clean spacious rooms
Stayed 1 night in Jul 2022
Response from Michele on 14 Jul 2022
Thank you Sonia,

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll situated for travellers; comfortable arm chair; large bench to place luggage on; friendly staff.
Stayed 1 night in Jul 2022
Response from Michele on 14 Jul 2022
Thank you Jo-Anne, much appreciated.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect after a long day on the road
Stayed 1 night in Jul 2022
Response from Michele on 5 Jul 2022
Thank you Angela Glad you had a good rest, hope to see you agin. Safe travels Regards Michele

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2022

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness
Ok
Stayed 3 nights in Jun 2022
Response from Bob on 27 Jun 2022
Hi Jamie, is that okay mmn, or okaaay

10/10 Excellent

Addin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to break the drive along Bruce Highway.
Stayed 1 night in Jun 2022
Response from Bob on 27 Jun 2022
Thanks Addin, for your kind review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and quiet hotel
Stayed 1 night in Jun 2022
Response from bob on 25 Jun 2022
Thank you for your kind words