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Reviews of Noi Puma Lodge

4.5 out of 5
Noi Puma Lodge
Fundo Sierra Nevada, KM 22, Parque Nacional Los Cipreses, Machalí, O'Higgins

Reviews

9.0

Wonderful

Rating 10 - Excellent. 24 out of 43 reviews" "
Rating 8 - Good. 17 out of 43 reviews" "
Rating 6 - Okay. 1 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso lugar pero descuidados en los servicios
La llegada al hotel se hizo muy difícil a pesar de ir en vehículo 4x4. El camino estaba pésimamente cuidado. El hotel se escuda en que indican que es camino sólo para vehículos altos y 4x4, pero esto no debiese ser excusa para no hacer una mantención. Los días de mi viaje había una parte a 9km del hotel donde muchos vehículos 4x4 quedaron parados y si no es porque lugareños que pasaban por ahí estaban con una pala y lo arreglaron, dudo que hubiésemos podido pasar sin dañar los vehículos (a pesar de ser altos y 4x4). Por otro lado, en ninguna parte vinos un indicativo con los tours/ servicios disponibles con sus precios. Fuimos 2 veces al spa y no había nadie en su recepción. Terminamos contratando un tour que es muy lindo pero con duración menor a 2 horas y con un costo bastante alto para esto (lo cobran como tour 1/2 día).
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch eco-hotel set in the wilderness
This was hands down one of the best eco-lodges we’ve ever stayed at. Set high up in the mountains, in a remote valley surrounded by nature, Noi Puma Lodge is a special place, and we cannot wait to return! Excellent accommodations that were both comfortable and welcoming. Great staff catering to any needs. Guest rooms are well appointed and have large bathrooms & showers. Surrounded by nature and gray views in any direction you look. Lots of amenities onsite, and additional excursions available offsite: hiking, horseback riding, helicopter tours, etc. With two jacuzzis that can be reserved, and a nice pool. Great restaurant & top notch bar. Just be advised they’re closed on sundays, and the last few kms are on a dirt road. Well worth the effort! We can’t wait to return!!
Stayed 1 night in Jun 2018

10/10 Excellent

Darshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
We had an excellent stay at the Noi Puma. The hotel was new, the food was great and the views were breathtaking. The last 30km of driving is on rough gravel. We STRONGLY recommend you get here by shuttle or SUV.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Scenery beyond beautiful. Staff and guides helpful and genuinely friendly. Food delicious. Service a little slow but I think that's a Chilean thing (found the same in other places we stayed) - and at the Noi Puma you are in such a beautiful place, who cares if it takes a little extra time to get your truly delicious meal.

10/10 Excellent

Tracy, Portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sublime experience!
It was unfortunate we only had one night to enjoy this spectacular location and facility! From before we arrived til the end we were dealt with professionally and with care. Fernando at the front desk is a wealth of knowledge and assisted with our transportation arrangements with ease. The service staff at dinner, which was absolutely the best meal we've had in Chile, were attentive and pleasant. The bar staff were always ready to assist. We were fortunate enough to meet the Director of Operations for Noi, Felipe, who we had wonderful conversations with. We felt at home in a remote, mystical place far away from the crowds of Santiago. We will be back.
View from one of the hot tubs
From above the lodge from the helipad

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all perfect! Nice location, nice people, quiet, weekend relax...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A great experience in the andes mountain. A great view from our room, with a fabolous spa

10/10 Excellent

Eileen Dreyer, St. Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Than I'd Hoped.
PumaLodge is only 2 years old, and only began all-year operations last August. The Lodg seem to have worked out most of the kinks. You have to want to get there. The road does get rough. The lodge is nestled in among towering peaks, built to maximize the views from the lobby and bar.The light is wonderful, with a pristine night sky. There have been some complaints about the size of the rooms. We had no trouble. They weren't huge,but they were comfortable and clean, with large bathrooms. Food selection is limited, but delicious and imaginative.Breakfast was a full continental bar with eggs and fruit. Dinner was a choice of 2 3 course menus, which with wine came to $40(whoever said this place was too expensive didn't eat where we ate).I give the restaurant and bar top marks. The staff bent over backwards to be of service, especially Jessica, Fransisco, Marcello and Augustine. I only have a couple of negatives, and those aren't big.The internet was horrible, but that was true pretty much everywhere in Chile. And the directions. Since Pumalodge is off the map, GPSes don't really work. The Spanish directions translate very oddly, and there weren't any in English. We have since provided the Lodge with very clear, km by km directions that should alleviate that. If you're not getting them, I'll forward ours.If you want to get completely away and just enjoy the silence, you can't do better. And we didn't even go for heli-skiing season.

8/10 Good

Samuel Andres

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico para desconexión de un par de días
Un lugar ideal para aislarte por un par de días. Confortable, limpio, excelente servicio. El camino en mal estado en último tramo (imprescindible tracción 4x4) Debe mejorar su oferta de actividades al aire libre.
Stayed 2 nights in Apr 2022

6/10 Okay

esteban

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 7 nights in Feb 2022

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Fernando

Stayed 2 nights in Jul 2021

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia, el hotel cuenta con toda la comodidad para una desconexion y relajo..restaurant funciona perfecto a pesar de las limitaciones civid. Camino complicado, es nececsario subir con vehiculo con traccion
Stayed 1 night in Jul 2021

8/10 Good

Juan Enrique

Liked: Staff & service, property conditions & facilities, room comfort
Para estar en cuarentena con las dificultades que tiene está ok, la carta del restaurante es acotada pero los platos estan bien logrados.
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

GASTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IVA
Tuve que pagar el IVA que se supone estaba incluido en el Pago a través de hoteles
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en general excelente, el trato muy bueno, la comida y las instalaciones. El unico contra fue que tuvimos problemas con el agua caliente, ya que durante dos horas en la mañana solo salió algo tibia.
Stayed 1 night in May 2019

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar
Muy lindo lugar. La gente muy amable y la comida realmente rica.
Stayed 2 nights in May 2019

8/10 Good

Jair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para volver..
Todo de primer nivel, servicio excelente, comida exquisita. Falta mejorar climatización del lugar, ya que, no cuenta con aire acondicionado y ampliar la carta del restaurant. El lugar y las instalaciones son increíbles 4,5/5
Stayed 1 night in Feb 2019

8/10 Good

CLAUDIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo y relajado
Stayed 1 night in Jan 2019

4/10 Poor

Diego

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, podrían mejorar los accesos
Excelente hotel y personal, muy cómodo y bien mantenido. El camino para llegar al hotel desde Coya hacia arriba es pésimo, en especial los últimos 5 km. Muy poco señalizado, las señalización está en los últimos km. Por temas de clima me comuniqué con el area de reservas en el teléfono de Santiago y la atención de Paulina fue pésima, mala disposición, actitud y manera de atender al huésped. Al parecer para ellos es un problema que se hagan reservas a través de otras plataformas como Hoteles.com y no directo con ellos. Eliminando la atención de esta persona, todo lo demás perfecto
Stayed 2 nights in Jun 2018

10/10 Excellent

bernardita, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente la estadia
excelente, la comida exquisita, los treking maravilloso, los masajes muy bueno. Muy entretenido el lugar, lo único malo fue pre check In lento la página. Y check out muy lento

8/10 Good

Isabel

Liked: Staff & service, property conditions & facilities
Lugar maravilloso; no me gustó q desde la ventana de mi pieza se veía manguera de incendio en caja roja (muy muy fea), trocó las rejas cercanas al hotel. Creo falta urgente limpieza de vidrios! Personal encantador, guía tb y lugar maravilloso Sándwiches del bar regulares Desayuno muy rico
Stayed 3 nights in Apr 2018

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo , mucho calor en las habitaciones .
Stayed 1 night in Jan 2018

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

J.B.D, Santiago

Liked: Cleanliness, property conditions & facilities, room comfort
desconexion total
la ubicacion es ideal para desconectarse del mundo. El servicio falla en cuanto a la dotacion de gente y la falta de productos
Stayed 2 nights in Nov 2017

10/10 Excellent

paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desconexión y lindo paisaje
Excelente lugar para escapar de Stgo
Stayed 1 night in Sep 2017

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico, Increíble, Único
Realmente es una experiencia única estar en la mitad de la montaña con todas las comodidades de un hotel 5 estrellas. El entorno (incluyendo el camino en mal estado), la infraestructura y la amabilidad del personal contribuyen a pasar una de las mejores estadías que hemos tenido en la montaña. Felicitaciones!
Stayed 1 night in Jul 2017

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Central Andes you can't miss this!
Mejor hotel en los andes. Increíbles caminatas, spa, piscina y hot tubs.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en un hermoso entorno
Muy buena la experiencia, el camino muy malo.

8/10 Good

Sergio, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Demasiado calor en las habitaciones
El hotel es precioso y la atención insuperable, pero tiene un gran problema que es el calor en las habitaciones. No cuenta con aire acondicionado ni siquiera con ventiladores lo que hace imposible dormir en las habitaciones.

10/10 Excellent

GUSTAVO, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos gusto demasiado!!!!
Muy buen servicio, excelente lugar para descansar, personal muy amable y el hotel esta en muy buen estado, lo recomiendo totalmente!!!

10/10 Excellent

GERALDO ROBERTO, JUNDIAI-SP-BRASIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ESTRELAS FASCINANTES A NOITE
HOTEL EXTRAORDINARIO, INIMAGINAVEL ENCONTRAR UM HOTEL NAQUELE LUGAR COM TODA COMODIDADE. A ESTRADA E MARAVILHOSA MAS UM POUCO DIFICIL PARA CHEGAR EM UM CARRO COMUM, ACHO QUE DEVERIA SER PARA CARRO 4X4, E HAVER MAIS PLACAS INDICATIVAS DO HOTEL, OS ATENDENTES DO HOTEL SAO SUPER ATENCIOSOS. VOLTAREMOS, GERALDO E MARIA CRISTINA.

10/10 Excellent

Branko, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno para parejas
Excelente muy buena atención y calidez del hotel. Falta en las habitaciones un papelero y no tiene frigobar ni botellas de agu ao te de cortesía, pero en es super cómodo, agradabñle, buena climatización de las habitaciones, y el paisaje y arquitectura es excelente.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities