Hotel Spa di Lytham St. Anne's

"Good bits: - Location was ideal - Good sized kitchen - Bedding comfy Not so good bits: - Room very hot, heating off and no idea where aircon was?! - Bathroom dusty, all round mirror, lights and sides - Bin disgusting, top had food stuck to it on arrival - Blind dirty and marked - Communication poor, the 24 hours a day WhatsApp they encourage you to use took 12 hours to reply - Room key wouldn’t work, went to reception, no one there so had to wait 10 mins - Whole place has chipped...

"On booking the St Ives Hotel we were informed that the room would be in the annexe and that there would be some steps to negotiate to access the room. No mention that the annexe is located in what appeared to be a service yard and that the room is effectively below ground! Very shabby and grubby. Would definitely not go back there "

"The whole experience was excellent! Fantastic staff, good food, clean and comfortable!"

"Family focused hotel with facilities to match but for a business traveller the new Spa, Gym and Pool are a real bonus and rooms are comfortable and quiet. Great beach front location as well for evening walks or runs"

"15 mins from shops"

"Huge comfortable bedroom with large en-suite bathroom with separate bath plus a walk in shower. We booked the spa, dinner, bed & breakfast break - the spa was nice but the water in the outdoor pools was too cold."

"Set in a stunning location, beautiful building but tired, with repair issues, such as bathroom sink and sash window lock, both broken. Also had problems with Key Door Pass, which had to be rebooted after several failed attempts to get into room. Breakfast superb, excellent quality but Spa booking disappointing as full and no reply to my enquiries. "