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Reviews of Lynchburg Grand Hotel

3 out of 5
Lynchburg Grand Hotel
601 Main St, Lynchburg, VA

Reviews

7.6

Good

Rating 10 - Excellent. 257 out of 832 reviews" "
Rating 8 - Good. 280 out of 832 reviews" "
Rating 6 - Okay. 156 out of 832 reviews" "
Rating 4 - Poor. 98 out of 832 reviews" "
Rating 2 - Terrible. 41 out of 832 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
God check in
Stayed 2 nights in May 2024
Response from Keisha R. on 27 May 2024
Thank you for your review!

10/10 Excellent

Justina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 2 nights in May 2024
Response from Keisha R. on 21 May 2024
Thanks for your review Justina! Be safe riding!

4/10 Poor

Susan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Always sty here when visiting family but it has really deteriorated. Arrived and signed into an uncleaned room. Front desk was helpful and got another room. There for 3 days and no houskeeping seen ever. No clean towels. Many stained. Drains very slow in bathroom. Ice maker not working. Told to go to 3rd floor for ice (on 7th) Pool hasnt opened in years. It’s a shame. The only good part was the staff. Very nice
Stayed 2 nights in May 2024
Response from Keisha R. on 19 May 2024
Thank you for your review! New updates are coming soon but our friendly staff will stay the same!

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was satisfactory. Like refrigerator and microwave in room.
Stayed 1 night in May 2024
Response from Keisha R. on 19 May 2024
Thank you for your feedback!

6/10 Okay

Karen

Travelled with family
Disliked: Amenities
This was our only option as it was Liberty University’s graduation. It wasn’t terrible but I would not choose to stay here again.
Stayed 2 nights in May 2024
Response from Keisha R. on 15 May 2024
Thank you for your review!

10/10 Excellent

Venoomatty

Liked: Staff & service, property conditions & facilities
very convenient and clean.
Stayed 3 nights in May 2024
Response from Keisha R. on 14 May 2024
Thank you for your feedback.

2/10 Terrible

Caine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we were charged the room rate of a "Grand" hotel, but all the normal amenities were missing and it is obvious that the hotel is "tired" and needs a renovation badly. First time that I ever saw extension cords used in a hotel, I'm pretty sure that is a fire hazard. None of the normal amenities, such as outlets to charge phones etc were present, and some of the regular outlets were not working. The textiles in the room (bedding and towels) were paper thin. Nobody ever checked in with us to ask us if we needed anything. WiFi speed was almost non-existent which made staying in touch with work extremely difficult. Sad to say, but this was an extreme disappointment and we stayed at "cheaper" hotels with a much better and cleaner experience.
Stayed 5 nights in May 2024
Response from Keisha R. on 15 May 2024
Thank you for your review.

8/10 Good

Michelle

Travelled with family
Property is well taken cared of. Much better than those closest to those roach motel, drug infested, poorly ran places closest to the Worlds Largest Christian College “ Liberty University” I was absolutely amazed at the difference. The Grand Hotel is a whole different environment. This place downtown, quiet, clean, and has a sense of pride about the rooms, the halls, the entire place inside and out. I finally rested. Owner and General Manager very warm and welcoming! Front Desk staff actually smile and communicate with a sense of knowledge.
Stayed 1 night in May 2024
Response from Keisha R. on 14 May 2024
Michelle, I remember you! We had a great conversation although it was busy! I am so happy that you enjoyed your entire stay! Come back to see us soon!

4/10 Poor

Godswill

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the website is totally different from what the facility looks like. There are few amenities.
Stayed 3 nights in May 2024
Response from Keisha R. on 14 May 2024
Hello! The pictures are taken directly in our hotel. The lighting may be different but they are of the Grand. We are hoping to have more amenities added for our special guest soon! Updates are in the future.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Property was extremely old and outdated. James and Elvis were great the first day but other staff wasn’t helpful, would take down notes and then ignore them. Bathroom shower drain wouldn’t drain the first night and backed with nasty water. Elvis brought some draino but it only helped minimally. Asked for room service to clean, they said they would, and then never showed up to clean the other 2 nights we were there. Phone wouldn’t work. If this place is going to jack their prices up to triple the normal cost for Liberty graduation weekend they should provide higher quality service. $900 for 3 nights was way too much for this place. Will not ever return.
Stayed 3 nights in May 2024
Response from Keisha R. on 12 May 2024
David we are extremely sorry you had a bad experience on such a wonderful weekend. Please call the front desk and speak to the manager, Keisha, to discuss your stay.

2/10 Terrible

CHIOMA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE
Stayed 3 nights in May 2024
Response from Keisha R on 10 May 2024
Good morning Chioma,Please give me, Keisha, a call at 434 528 2500 to discuss your stay and a solution to make you happy.

2/10 Terrible

CHIOMA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was terrible.
Stayed 3 nights in May 2024
Response from Keisha R. on 10 May 2024
Thanks for review

2/10 Terrible

DEBRA

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I will never stay at this property again. After unpacking, found at 9:00pm there was no hot water in the bathroom. Had to repack and was moved to another room two floors up. That room had a faulty air conditioner and would not cool the room sufficiently. There is no on-site dining, so we went out to get food -brought it back - attempted to warm it later and found that the Microwave did not work. Attempted to call the front desk, and the telephone in the room did not work -only static! Never, ever will I stay at this Hotel again.
Stayed 1 night in May 2024
Response from Keisha R on 10 May 2024
Good morning Debra Martin, We do apologize for the experience you had while staying at our property. I see we refunded your stay partially, I have refunded the full amount. Again, I do apologize that your stay did not go as planned! We will address each issue you named.

6/10 Okay

Kaylee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Keisha R on 10 May 2024
Thanks for your review.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great location downtown and had free parking
Stayed 1 night in May 2024
Response from Keisha R. on 9 May 2024
Thank you for your feedback!

8/10 Good

summer conaway

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown Lynchburg. Many places to walk and view downtown. Friendly staff, clean and affordable. Close to the universities.
Stayed 3 nights in May 2024
Response from Keisha R. on 6 May 2024
Thanks for your feedback.

2/10 Terrible

CHIOMA

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not served but the hotels website says breakfast included. Beds were twin beds but website says queen beds. Iron didn't work and ice machine didn’t have ice, no water. Bathroom was terrible, toilet seats so low and unsafe for people with bad knee. It was an awful experience at this hotel and will never go back again.
Stayed 2 nights in May 2024

10/10 Excellent

Lorelei

Stayed 1 night in May 2024
Response from Keisha R on 24 May 2024
Thank you for your response

10/10 Excellent

Marlana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lynchburg Grand Hotel service was great! I was welcomed at the front counter, was given water, and the hotel WiFi (even though it was in the room). We had a service request and someone can within 5 minutes. The hotel is older and undergoing some renovations; however, it’s still clean and in perfect location. I would definitely stay again!
Stayed 1 night in May 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service
The property was clean, staff friendly. Rooms were a bot outdated. No fams in bathrooms, peeling wallpaper.
Stayed 2 nights in Apr 2024
Response from Keisha R. on 1 May 2024
Thank you for your review!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and walkable to restaurants (theirs was closed during our Friday through Sunday stay) and fairly priced. Some small disappointment for lack of coffee station supplies, which I'm sure would've been rectified if we reported it to the front desk. We had brought our own, being coffee snobs. The bed was sparkling clean and very comfortable. The Grand has a beautiful lobby. She's a stately but elderly Southern lady.
Stayed 2 nights in Apr 2024
Response from Keisha R. on 29 Apr 2024
I thoroughly enjoyed reading your review! Thank you for your feedback! If ever back at the Grand , please come to the desk and we will make sure you have enough coffee for the entire stay!

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We love staying here. Needs an update, but beds are super comfy and it’s pretty clean
Stayed 1 night in Apr 2024
Response from Keisha R. on 20 Apr 2024
Thank you for your review!

4/10 Poor

Jahmar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated and has an awful smell. The worse beds I’ve ever slept in. Elevators were scary. The parking lot that you have to park in is very sketchy with a lot of sketchy people just hanging out. The housekeeper Miss Pat was such a pleasure, she made the stay pleasant
Stayed 2 nights in Apr 2024
Response from Keisha R. on 20 Apr 2024
Thank you for your review. Please call the manager to discuss further.

10/10 Excellent

Charlie, Signal Mtn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe easy parking.
Stayed 1 night in Apr 2024
Response from Keisha R. on 11 Apr 2024
Thank you for your honest review!

6/10 Okay

Marvin

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Perfect location to attend a performance at the Academy Theater. Bed was clean and comfortable. My only critical remark is the lack of any amenities. No coffee in the lobby, no access to food and beverages.
Stayed 1 night in Apr 2024
Response from Keisha R. on 9 Apr 2024
Thank you for your review!

10/10 Excellent

Victoria, Poquoson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Keisha R. on 9 Apr 2024
Thank you for your review!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Keisha R on 9 Apr 2024
Thank you for your review!

4/10 Poor

Sherry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The WiFi didn’t work properly I had to use my cell phone WiFi and the bathroom wasn’t the cleanest and I spider webs in the room
Stayed 2 nights in Apr 2024
Response from Keisha R. on 7 Apr 2024
Hello! Thank you for your review! There have been no complaints about spotty Wi-Fi, but I will make sure of that! I will also make sure there are no spiderwebs in any rooms! They are not good guests to have at all!! I do hope you will return!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has been great!
Stayed 1 night in Apr 2024
Response from Keisha R. on 6 Apr 2024
Wow! We do aim to please! Thank you for your review

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No breakfast. No laundry facility. The "parking" was basically an abandoned garage next door. Lol.
Stayed 3 nights in Apr 2024
Response from Keisha R. on 5 Apr 2024
Thanks for you review of our property. Our parking garage is an actual parking garage, nowhere near an abandoned building. It’s a usually pretty nice!

8/10 Good

Kara

Liked: Property conditions & facilities
Employees were kind and helpful.
Stayed 1 night in Apr 2024
Response from Keisha R. on 5 Apr 2024
Thank you for your review!

10/10 Excellent

Dameian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Feb 2024
Response from Keisha R. on 5 Apr 2024
Thank you for your review!

2/10 Terrible

Mark D.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no bell person to help with bags. There were no bell carts. The room was dingy. The owner obviously has no intention of making the place better
Stayed 1 night in Feb 2024
Response from Keisha R. on 5 Apr 2024
We are sorry our property did not meet your expectations! However, we are working diligently to make updates to the property!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Apr 2024
Response from Keisha R. on 5 Apr 2024
Thank you for your review!

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room smelled like smoke and fragrance cover up. Sheets and bed linens were new and clean. The carpet and curtains very outdated anf tub dripped all night. It definitely didnt feel grand with the condition of the whole facility. Desk clerks were both attentive and welcoming. Interior Renovations would improve the property to bring it back the Grand ot once was.
Stayed 1 night in Mar 2024
Response from Keisha R. on 25 Mar 2024
Thank you so much for your feedback! I do apologize that you had to deal with the conditions that you mentioned. Please feel free to call me, Keisha, at the front desk between the hours of 8am-4am and we can discuss further.

8/10 Good

Aleshia

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Keisha R. on 25 Mar 2024
Thank you for your feedback!

8/10 Good

Angela

Travelled with partner
Not very modern. Tub didn’t drain
Stayed 1 night in Mar 2024
Response from Keisha R. on 18 Mar 2024
Thank you for your review!

6/10 Okay

Keith

Travelled with group
Liked: Cleanliness, staff & service
The property was ok
Stayed 1 night in Mar 2024
Response from Keisha R. on 14 Mar 2024
Thanks for your review!

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Tony GM on 27 Mar 2024
Jason, thank you for your review!

6/10 Okay

Mark

Travelled with partner
Disliked: Amenities
Service was very limited. The room was just ok.
Stayed 1 night in Feb 2024
Response from Keisha R. on 25 Feb 2024
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Technology
Only complaint is that you need to update your rooms to be a bit more tech-friendly. You have zero USB ports in your room, while most hotels have at least one in the alarm clock and many have bedside lamps with them.
Stayed 2 nights in Feb 2024
Response from Keisha R. on 25 Feb 2024
Thank you for your review! USB outlets are something we definitely have in future plans!

6/10 Okay

Ivonne

Travelled with family
Okay
Cleaning staff does bare minimum. Walls and doors have stuff splattered on them. Both bed comforters where dirty had to request new, couldn't tell if the blood was fresh or stained. It’s took them a long time to get us replacements. Some nasty looking man came in to look as if we were lying. No chair for the desk. TVs so old they don’t connect to internet to stream. Outlets so old could not use them to charge our devices. Shower was too questionable so we did not shower. Ac unit so dirty we were disgusted and scared to turn it on. Dead bugs in the dresser drawers. Price was low so we got what we paid for. If you’re looking for clean and comfortable don’t stay. If you’re okay with no shower and have Lysol, wipes, and your own pillow cases stay.
Stayed 1 night in Feb 2024
Response from Keisha R. on 25 Feb 2024
Hello! Thank you so much for leaving your honest feedback on our property. Our housekeeping staff is exceptional at cleaning, so I am not happy to see that comment. I am the manager that was called due to bloodstain sheets in your room. I immediately called my housekeeping executive and asked her to send someone up to change your sheets.I will be back in the office Monday morning at 7:00am. I would really appreciate if you call me at your earliest convenience so we can discuss your stay and a resolution that will make you happy. Thank you

6/10 Okay

Joseph

Stayed 1 night in Feb 2024
Response from Keisha R. on 22 Mar 2024
Thank you for your feedback!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was freat
Stayed 1 night in Dec 2023
Response from Keisha R. on 22 Feb 2024
Thank you!

6/10 Okay

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV in my room did not have service, no matter what channel it was on it showed as loading then the show would come on for about 5 seconds then go back to loading. For the 2 nights we were there it did not work. And personally the mattress was not nearly firm enough, it cause me some low back pain. Also when I checked into the hotel I asked to extend my stay 1 more night and the attendant at the front dest said that yes I could to that and told me the price and since we have AARP he told me the discounted price and verbally confirmed with me that we would be there another night, but when I tried to get in my room the second night my room card did not work and when I went to the front desk he said that we would have to rebook it with the hotel because I used a third party to make the original reservation but when I looked online it showed that the entire hotel was booked and because of that the attendant had a difficult time booking me back in my room (that still had all of my personal belongings in it) and he was not able to give me the discounted price even after calling his manager. After a while was finally able to give me a new room card and take my payment. I was very disappointed with this hotels booking process especially because it made me and the attendant have to go through this situation.
Stayed 1 night in Feb 2024
Response from Keisha R. on 13 Feb 2024
Hello Mrs. Cook,Thank you for sharing the issues you experienced while staying at our property. W will look into them all. I am the manager the front desk agent spoke with about your reservation. He had an issue booking because of a system error, which I fixed. Unfortunately, he never told me you had AARP, I would have honed that price. In fact, I still will. You will see the difference refunded back to your card. In addition, please call the front desk at your convenience so we can discuss your stay. Thank you.

6/10 Okay

Santos, Warsaw

Travelled with partner
Liked: Staff & service
The bathroom needed plumbing maintenance.
Stayed 1 night in Feb 2024
Response from Keisha R. on 12 Feb 2024
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Keisha R. on 10 Feb 2024
Thank you for your review!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keisha R. on 6 Feb 2024
Thank you for your feedback!

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service
property needs a food service.
Stayed 1 night in Feb 2024
Response from Keisha R. on 3 Feb 2024
Thank you for your feedback!

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Keisha R. on 24 Jan 2024
Thank you for your feedback!