Hotel Spa di Luz

"Staff couldn't be any better. Very clean and updated."

"Beautiful property! A bit out of the way. If I returned would stay in Luz. No desk person was ever there except for check in. Always felt safe. Parking was great.The breakfast staff was wonderful and so was the breakfast. In your room there is a notice about not eating in your room as it would attract ants. I found this annoying and thought unrealistic on their part. Who doesn’t eat or have snacks when away in their room? A worker sealed and sprayed the room opposite to us when we were there. We...

"Zimmer war sehr sauber. Betten waren sehr bequem. Shampoo, Conditioner, Seife und BodyLotion von Rituals. Sehr freundliches Personal."

"The pool was as advertised. We didn't get a chance to use due to our later arrival and 1 night stay. The internet was very sketchy. It was difficult to make calls and connections were dropped. We were hiking and we had a bit of a walk to get to our place. There were no amenities such as coffee, water, or salt/pepper. No store was nearby and getting any groceries would have involved a 3 mile round trip on foot. There were also no restaurants or cafes nearby. We were provided with a fan for...

"We have stayed here before and the hotel is now tired. Weeds growing on pathways / at pool. Flower beds not maintained. The sun loungers are past it and consequently uncomfortable. There were 2 only umbrellas for 3 pool areas and limited options for shade. There was work going on but too late for this stage of the season, particularly having 1 pool completely closed off. Room was fine but a couple of pictures and a soft chair would help. The loo seat needs replaced….. very bad. Breakfast - in...

"After checking in and receiving directions to this apartment, the staff member admitted they had never been to this rental before and couldn’t give us better or more specific instructions. It took us a while to find and once we did, we couldn’t park at the building because the lot required a parking code we didn’t receive. No problem we were only passing through for one night so we parked at the lot behind it and carried our suitcases because rolling them wasn’t possible due to the streets...

"Facilities were very run down and in significant need of updating. I needed to leave early before reception opened and I was told I had to wait - not sure my flight would have waited."