The Urban Hotel Lusaka

Property class: 3.5

Choose dates to view prices

Consider a stay at The Urban Hotel Lusaka and take advantage of a free breakfast buffet, a corner/local shop and dry cleaning/laundry services. In addition to a fireplace in reception and 2 bars, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Room options

View all photos for Double Room, 1 Queen Bed

Room

Double Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Twin Room

Room

Standard Twin Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free wired internet

View all photos for Double Room, 1 King Bed

Room

Double Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room

Room

Executive Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Panoramic Double Room

Room

Panoramic Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet
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About the area

Located in Lusaka, The Urban Hotel Lusaka is in the business district. 37d Gallery and Kabwata Cultural Village are cultural highlights, and travellers looking to shop may want to visit EastPark Mall and Pakati Sunday Market. Lechwe Trust Art Gallery and Game Rangers International Elephant Orphanage Project are also worth visiting. Visit our Lusaka travel guide
Map
35 Lake Rd, Lusaka, Lusaka Province

What's nearby

  • 37d Gallery
    14 min walk - 1.2 km
  • Lusaka National Museum
    9 min drive - 9.2 km
  • Lusaka City Market
    11 min drive - 11.2 km
  • Mulungushi Confrence Centre
    11 min drive - 9.6 km
  • Lusaka National Park
    15 min drive - 11.1 km

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.)
    47 min drive

Restaurants

  • The Old Crow
    2 min drive
  • Another Mike's Pub
    3 min drive
  • Cappello
    2 min drive
  • The Gathering
    2 min drive
  • O'Black Pub
    6 min drive

About this property

The Urban Hotel Lusaka

  • Hotel in the business district
  • A free breakfast buffet, a corner/local shop and dry cleaning/laundry services are just a few of the amenities provided at The Urban Hotel Lusaka. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a fireplace in reception and 2 bars.
  • Other perks include:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), a reception hall and a porter/bellboy
    • Wedding services, a lift and luggage storage
  • Room features
  • All 75 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as perks such as free WiFi and air conditioning.
  • Other amenities include:
    • Bathrooms with showers and shampoo
    • Wardrobes/cupboards, daily housekeeping and desks

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Frequently asked questions

Is The Urban Hotel Lusaka pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Urban Hotel Lusaka?

Self-parking is free at this property.

What time is check-in at The Urban Hotel Lusaka?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Urban Hotel Lusaka?

Checkout is at 11:00 AM.

Does The Urban Hotel Lusaka provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 25 per person applies.

Where is The Urban Hotel Lusaka located?

Situated in the business district, this hotel is 0.6 mi (1 km) from 37d Gallery and within 6 miles (10 km) of Kabwata Cultural Village and Lechwe Trust Art Gallery. Chilenje House and Lusaka National Museum are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Urban Hotel Lusaka Reviews

8.4

Very good

8.6

Cleanliness

8.2

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 21 out of 52 reviews
Rating 8 - Good. 22 out of 52 reviews
Rating 6 - Okay. 5 out of 52 reviews
Rating 4 - Poor. 2 out of 52 reviews
Rating 2 - Terrible. 2 out of 52 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
A good, well located hotel.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a pick and pay across the road which is nice to have Over all a good stay only small negative is the food was not 100% to my liking
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Great hotel. Loved the sea food pie and breakfast.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room! We enjoyed everything. Staff very welcoming and good restaurant!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Zambia n a business trip and everyone at the hotel was very welcoming the staff helped where help was needed. Great food and great atmosphere.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Highly Recommend

Fantastic hotel conveniently located at Crossroads. Room was great and the included breakfast buffet is top notch.
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The members of staff are friendly and respectful. The facility is clean and cosy
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average.. Room a bit small stayed in double room.. perfect for 1 person to sleep and go..
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Urban Hotel Lusaka and was impressed by its modern design and high-quality amenities. The rooms were clean and well-appointed, providing a comfortable stay. The on-site restaurant offered a good selection of meals, and the staff were friendly and attentive. The hotel's location near embassies and government offices was convenient, and its proximity to a shopping center (15 minutes driving distance) was a plus. Overall, it was a pleasant experience, and I would recommend it to others visiting Lusaka.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Refreshing. It's my third time staying here. My first two times, I had challenges checking in because I used Expedia and seemed like reservation wouldn't show on their system. This time around it was smooth sailing. Staff were available and very helpful. Ambiance was amazing and I got real value for my money. I enjoyed the stay!
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

The hotel is a lovely hotel, equipped with all the facility that you need. It has a bar and a restaurant. The rooms are clean daily if needed. There are and poor facilities within the room or you can call to ask for things that an iron, which they can do for you or they Can give it to you. We weren’t from Zambia but we needed to make some calls and we were able to do that free of charge. They went above and beyond to help us. The staff are friendly and informative, and if I’m ever in Lusaka again, that would be my place to stay. Breakfast is a buffet which consist of a full English and you can get your eggs done as you wish then they’ve got cold patisseries and pour Asian cereal. It’s very plentiful. The Wi-Fi works throughout the whole of the whole hotel.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming Staff, Neat clean rooms,Nice Breakfast, Good Location.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 9 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Beautiful place. Wonderful ambiance. Great hospitality
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Location
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the restaurant, my room, tye amenities are top notch! Fabulous experience
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Clean, new, and affordable!
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service!
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

I am impressed with the urban lifestyle
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was recently built making it clean
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It is a newer hotel. Felt safe. They have a bank and 🏧 on the second floor with a guard.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually face challenges checking in when I book via Expedia. But i was gladly and smoothly checked in this time around. Without any hustle Food was great, room was clean, shower was powerful. I enjoyed my stay
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Great location for me as it is close to work. Very comfortable room and lobby. I had à la carte dinner at the restaurant and really enjoyed the food. Hallway can be a bit noisy (no carpet to absorb the noises).and breakfast buffet (normally opened at 6:30am) wasn't fully displayed until almost 7am.
Stayed 1 night in Nov 2022
Verified review

8/10 Good

Liked: Property conditions & facilities
Good
Stayed 1 night in Nov 2024