Luruaco Vacation Rentals

"I would give this resort a 1-star rating. While arrival and check-in went smoothly, the overall experience quickly declined. One major issue was the language barrier. There was a clear lack of staff who could effectively communicate, which made even simple requests frustrating and difficult. During our stay, service was consistently poor. On two separate occasions at the pool, I requested drinks for my spouse and me, and both times, the request was never fulfilled. Another day, I ordered room service and received a notification through the app saying the food had been delivered—but nothing ever arrived. When I called to follow up, communication was again an issue. We eventually went to dinner, only to be told our food had “finally arrived.” Completely unacceptable. I also experienced an issue poolside where I was told I could not have a bottle of alcohol, while others clearly were allowed to. This felt inconsistent and, frankly, discriminatory. I felt racially targeted and did not observe others being treated in the same manner, which made the experience even more upsetting. The only positive part of this trip was dining at the Portofino restaurant. The staff there—Maria and Samir—were incredibly kind, professional, and provided excellent service. They were the highlight of an otherwise disappointing stay. Overall, I would not recommend this resort based on my experience. "

"If you are looking for an all inclusive in Cartagena then look no further. Not many hotels in the area offer all inclusive like in other countries. This hotel is located on the beach which is the best thing since it is semi private. As a tourist trust me this is what you want. Public beaches are crowded and full of vendors trying to hustle you. The food is plenty and all day so you never go hungry. It has two large pools thatvare well maintained. One for planned activities, children, and pool parties. The other side is great for reading and relaxing which is considered the quiet area. The only downside is the pools do close at 7pm, and they clear you off the beach at 6pm sharp. Perhaps since it's family friendly environment. I have been to other all inclusive in other countries and you have access until 10pm. Another downside is not everyone speaks English so you should brush up on your Spanish or have your Google translate ready. I speak Spanish so it didn't affect me much, but I can see others struggling. The staff is friendly. The rooms are clean. Only downside no streaming services on the TVs so bring your firestick . They just have local cable. The last thing a foreigner should know it is located outside Boca Grande and the walled city. It is ab"

"We had a wonderful stay at this apartment. Everything was extremely clean, including the pool, which was very well maintained. The environment was quiet and peaceful, making it perfect for relaxing. Check-in was smooth and easy, which made the experience even better from the start. The apartment was fully equipped with everything we needed—towels, soap, pots, and pans—so we felt right at home. Overall, it was a great experience, and I will definitely revisit in the future."

"J'y retournerai sans hésitation, les lieux sont très propres, le personnel accueillant et la nourriture du restaurant délicieuse. "

"Cute, Quaint, clean, I would stay again"

"Very helpful and friendly staff...EXCELLENT SERVICE"

"We had the room on the water, the balcony were we were was the highlight. room was so so no hot water, shuts off 10 pm to 6am. didn't go in main building or pool. restaurant very basic, staff tries, but not trained to western standards, always have to repeat order and they still got it wrong usually. 2 choices for breakfast, American or Columbian, bacon or sausage. Prices very reasonable, strong us dollar. extremely isolated, nothing close at all. it was ok for us, but just ok"

"The property is at a beatiful location and in excellent condition. The apt furnishing however could be improved: a regular coffe maker would be great; a cork screw to open a wine bottle is missing. The A/C units are excellent; however the remote controls are NOT intuitive and there are no instructions or guide to help. The units apparently provide a programing option for temp which the nex visitor may not agree with and would like to remove... Similar comment applies to the M/Wave in the kitchen,,, a handy guide would make it easir to use.. The water mixer in the hand basin has some kind of problem and erratically leaks at the counter top, dripping to the floor... If unattended for a long time could lightly flod the bathroom. The shower is nice and roomy, but misses an anti-sleep rug and though is a hazard .. The reservation procedure for the steam room and the 'beach-tent' delivered by the security guards can be contradictory and confussing.- a written page would be easier and less confusing. "

"I never check in the taxi driver did not want to go down the road to hotel. He said it was dangerous and advised me not to stay the I had to stay at a different hotel. Try to contact someone at Expedia several times. And was not able to. The worst customer service ever this is the 2nd time I booked on this site and the same problem. Did not get my problem resolved and lost my money. You guys just robbed me Worst experience. "