Seasonal outdoor pool, pool loungers

Reviews of Comfort Suites Lumberton

2.5 out of 5
Comfort Suites Lumberton
215 Wintergreen Dr, Lumberton, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 675 out of 1259 reviews" "
Rating 8 - Good. 352 out of 1259 reviews" "
Rating 6 - Okay. 122 out of 1259 reviews" "
Rating 4 - Poor. 60 out of 1259 reviews" "
Rating 2 - Terrible. 50 out of 1259 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice overnight stay for our long journey!
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Heather,We are glad to hear that you enjoyed your overnight stay with us during your journey! Thank you for choosing our hotel for your accommodation needs. Your satisfaction is our top priority, and we hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Vivian

Liked: Property conditions & facilities
Good location
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Vivian,We're glad to hear that you appreciated our hotel's convenient location. If you have any further feedback or suggestions, please do not hesitate to reach out to our management team. We look forward to welcoming you back in the future.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything was outstanding will stay again
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello Douglas,We are thrilled to hear that you had an outstanding experience during your stay with us! Your feedback is greatly appreciated, and we can’t wait to welcome you back on your next visit. Thank you for choosing to stay with us!

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Ming,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very clean, great bed, nice staff
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Bob,We're thrilled to hear you enjoyed our convenient location, clean facilities, comfortable beds, and friendly staff during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Vivian

Good location
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Vivian,We are pleased to hear that you enjoyed the hotel's convenient location. If you have any other feedback or suggestions, please feel free to share them with us.

4/10 Poor

Stephen, Suffolk

Disliked: Cleanliness, staff & service
Roaches! I think that says it all.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Stephen, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Paula

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Paula,We appreciate you choosing to stay with us! We look forward to welcoming you back in the future.

8/10 Good

eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello eduardo,We are pleased to hear that you had an overall positive experience during your stay. Your feedback is valuable to us, and we hope to welcome you back soon for another delightful stay!

4/10 Poor

Patricia

Travelled with family, Travelled with pets
We have stayed at this hotel numerous times and never had issues! Last night I was getting up to go to the bathroom and there were two roaches in the bathroom. I was able to squish one, but the other one got away! Needless to say, I had a hard time, falling asleep and felt itchy all night! However, The staff is wonderful! The free breakfast is not even worth getting up for! The only positive thing is it’s right off of I 95 and they take dogs for a minimal fee!
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Patricia,We appreciate your loyalty and are glad to hear you usually enjoy your stays. We apologize for any inconvenience caused by the recent occurrence. Your feedback is valuable as it helps us improve our services. We are pleased you found our staff to be wonderful and that our pet policy was convenient for you. Should you have any further concerns, please do not hesitate to reach out to our management team.

10/10 Excellent

george

Travelled with partner
Rooms were spacious and clean.Be aware they do allow dogs in the rooms but no problem.Breakfast was great plenty to eat.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello george,Thank you for sharing your experience with us! We are delighted to hear that you found our rooms spacious and clean. We strive to accommodate all guests, including those with pets. It's wonderful to know you enjoyed the breakfast selection during your stay. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, clean and comfortable, the staff were nice and the free continental breakfast was also great. My only complaint is that the walls were pretty thin, our neighbour's had the music/bass blasting at 1am, and after a long road trip, it made it quite difficult to get some well needed sleep, especially with a toddler. Even after they turned it down and were making a reasonable level of noise, we could still hear them clearly from our room. Besides the noise, it was a pleasant stay.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Samantha, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the room, cleanliness, staff service, and breakfast offerings. We regret any inconvenience caused by noise disturbances during your stay. Please feel free to reach out to our management team directly regarding this matter for further assistance. We appreciate your understanding and hope to welcome you back in the future.

6/10 Okay

Bruce D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No closet in room to hang clothes. Only one wastebasket in entire room and none in bathroom. Only one coffee cup in room for 2 guests. The only way to turn on the shower was to get in,then try to adjust the temperature, all while the water is running on you.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Bruce D., Thank you for sharing your feedback with us. We appreciate your input and will make sure to pass your comments along to the relevant departments for review and improvement opportunities. Please feel free to reach out to our management team directly to further discuss your concerns.

8/10 Good

Volodymyr

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Volodymyr,We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback - we would love to hear from you and ensure your next visit is even better.

2/10 Terrible

James, Townsend

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had a terrible smell. We were given a new room that didn’t have a smell but just didn’t feel clean. The pull out bed had crumbs in it and no linen on it. The rooms are not in very good condition especially the doors. It was the only location with availability for the night and it was late or we would have stayed elsewhere.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello James, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We value cleanliness and will address this with our housekeeping team to ensure our rooms meet our high standards. Your comments concerning the condition of the rooms have been noted for further improvement. Thank you for bringing these matters to our attention.

10/10 Excellent

Mariette

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Mariette,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another excellent stay.

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello jack,Thank you for choosing to stay with us! We are delighted to hear you had a wonderful experience at our hotel. We hope to welcome you back again soon for another fantastic stay.

10/10 Excellent

Joseph E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Joseph E,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another excellent experience.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Debra,We are delighted to hear that you had a positive experience during your stay with us. Should you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay.

6/10 Okay

Maralee, Ventnor

Disliked: Property conditions & facilities
Smelled like dog Old Would never stay there again
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Maralee, We're sorry to hear about your experience, feedback helps us improve. Your concerns will be shared with the team for review. We appreciate your comments and hope you'll consider staying with us again in the future.

8/10 Good

Troy

Travelled with family
Liked: Staff & service, amenities
The hide away couch matress was horrible
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Hello Troy, We appreciate your feedback on the hideaway couch mattress. Should you have any further concerns, please reach out to our management team for assistance. Thank you for choosing our hotel for your stay.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was the best of any hotel on the I95 route. Room was nice and clean. Loved the pillows. I was disappointed that the WIFI was not working properly. It’s one of the services I look for when booking a room.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Jeffrey, We are glad to hear you enjoyed our breakfast and found our rooms clean and comfortable. We apologize for any inconvenience caused by the WIFI issues; our staff is always working to improve our services for our guests' comfort. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Terri, Berwick

Liked: Cleanliness, staff & service, property conditions & facilities
Always stop here with our dog on our travels to and from Fl. Safe, good parking and food close by.
Stayed 1 night in Dec 2023
Response from Manager on 9 Mar 2024
Hello Terri,We're delighted to hear you and your furry friend enjoyed your stay at our hotel. It's great to know that our convenient location and amenities met your needs. Please feel free to reach out if you have any further feedback or if there's anything we can assist you with in the future.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Robert,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

8/10 Good

Florence

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff, clean room and great breakfast. Negative was elevator not working
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Florence,Thank you for taking the time to share your feedback with us. We're glad you enjoyed our friendly staff, clean accommodations, and breakfast. We apologize for any inconvenience caused by the temporary issue with the elevator. Your comments will be shared with our team for future improvements.

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn’t pay $25 for the rooms. Young lady at front desk was great. Hotel goes downhill once you leave lobby!!!
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Amanda, We appreciate your positive feedback on our front desk staff. We value all guest experiences and will share your comment with our team for further improvement. Thank you for taking the time to share your thoughts with us.

8/10 Good

James C.

Travelled with family
Liked: Staff & service, property conditions & facilities
Great price and hotel was clean
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello James C.,We are pleased that you found our hotel to be clean and offered good value for your stay. We strive to maintain high cleanliness standards to ensure a comfortable experience for all our guests. Your feedback is appreciated and we hope to welcome you back in the future.

10/10 Excellent

Myung

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay.
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Myung,We are delighted to hear that you had a comfortable stay with us. If you have any further feedback or any concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Mary

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Mary,We appreciate you choosing our hotel for your stay and are delighted to hear you had a fantastic experience! We hope to welcome you back soon for another memorable stay.

8/10 Good

charles

Travelled with family, Travelled with pets
Bathroom needed an update.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello charles, We appreciate your feedback and will share it with the management for future improvements. Thank you for bringing this to our attention.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, pet friendly, good breakfast.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Diane,We are pleased to hear that you found our hotel convenient, pet-friendly, and enjoyed our breakfast offerings. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any other comments or suggestions, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Gail

Would stay here again!
Very comfortable bed. Room nice, clean, a little worn. Really appreciated room given on first floor due to having a pet. Nice free breakfast offerings!
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Gail,Thank you for sharing your experience with us. We are pleased to hear that you found the bed comfortable and enjoyed our complimentary breakfast options. Your feedback on the room condition will be shared with our team for their awareness. We hope to welcome you back for another stay in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello William,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide outstanding service and create memorable moments for our guests. We truly appreciate your kind words and hope to welcome you back in the future for another amazing stay.

8/10 Good

GENE

Liked: Amenities
Always stay here.
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello GENE, Thank you for choosing to stay with us! We truly appreciate your loyalty and continued support. We are delighted to know that you have consistently enjoyed your stays at our hotel. As always, we are here to provide you with a comfortable and memorable experience. We look forward to welcoming you back for many more enjoyable stays in the future.

10/10 Excellent

Christine

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to hotel with lots of amenities available. Star is pleasant and very accommodating
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Christine,Thank you for sharing your positive experience at our hotel. We're glad to hear that you found our location convenient and enjoyed our amenities. It was our pleasure to provide you with a pleasant and accommodating stay. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Sereena

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I contracted bed bugs during my stay at the hotel. I confirmed my theory by going to the doctors and being prescribed steroids pills since I was showing flares up all over my body. I realize the beds didn’t have mattresses protection on it and I was offered another room but I felt very uneasy for the rest of my stay. I never heard from the manager even after my stay and I am very disappointed.
Stayed 4 nights in Jan 2024
Response from Manager on 9 Feb 2024
Hello Sereena,We apologize for any inconvenience you encountered during your stay. Our rooms undergo regular pest control inspections to ensure a comfortable and clean environment. We appreciate you bringing this matter to our attention and have forwarded your concerns to our management team for review and improvement. Please note that guest feedback is essential in our continuous efforts to provide the best experience. We apologize if our response was not timely, and we encourage you to contact our management directly to discuss this further.

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location off 95 south. Clean room and excellent the pillow choices. Loved that Outback was next door and the hard floor instead of carpet. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Joey,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We are delighted to hear that you found our location convenient and enjoyed our clean rooms and excellent pillow choices. We are glad that you appreciated the nearby Outback restaurant and the hard floors in our rooms. We look forward to welcoming you back for another wonderful stay in the future.

6/10 Okay

Suzanne

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Suzanne, Thank you for choosing our hotel for your stay. We appreciate your business and value your feedback. We kindly request you to reach out to us directly with any specific concerns or suggestions you may have had during your stay. We aim to continually improve our services and would love the opportunity to address any issues you may have encountered.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The room was nice and the bed was very comfortable. The breakfast selection was awesome. Would definitely stay there again.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Holly,Thank you for choosing to stay at our hotel. We are delighted to hear that you enjoyed your comfortable room and had a great breakfast experience. We appreciate your kind feedback and hope to welcome you back again in the near future.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets allowed, connecting rooms
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Sandra,Thank you for sharing your feedback about our hotel's pet-friendly policy and connecting rooms. We appreciate your input and will take it into consideration for future improvements. Should you have any further questions or concerns, please don't hesitate to reach out to our management team directly.

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello lynne,Thank you for choosing to stay with us and for giving us a perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Chad,Thank you for taking the time to review our hotel. We appreciate your kind words and we're delighted to hear that you had a nice stay with us. It was a pleasure having you as our guest and we hope to welcome you back in the future.

8/10 Good

Salvatore

Liked: Cleanliness, staff & service, room comfort
Traveler
Room was spacious, nice layout, great location at end of hall on 4th floor.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Salvatore,Thank you for your positive feedback on our spacious and well-located room. We are pleased that you found the layout to your liking and enjoyed the convenience of its position at the end of the hall on the 4th floor. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Sadie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Sadie,We appreciate you choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another outstanding stay!

8/10 Good

Jeffrey

Liked: Room comfort
Great for stay with dog
I was traveling with my labrador. As dog friendly hotels go it was great
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Jeffrey,Thank you for choosing our hotel for your stay with your labrador. We are glad to hear that you found our property to be dog friendly. We appreciate your feedback and hope that you had a pleasant stay overall.

4/10 Poor

Barbara

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bugs live) in the bathroom sink and on the floor. Pretty hard to miss !!
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Barbara,Thank you for bringing this to our attention. We take cleanliness very seriously and apologize for any inconvenience you experienced. Our team constantly monitors and addresses any pest issues in our hotel. We encourage you to reach out to our management directly so that we may further discuss your concerns.

4/10 Poor

Donna

Liked: Staff & service
Disliked: Cleanliness
Stay somewhere else
I am not one to complain. I have only given 1 other bad review, and we have stayed in multiple different hotels through out the year. We love to travel. We only had 2 towels in our bathroom. My husband went downstairs and ask the front desk for a towel and they told him they didn’t have any towels. Their excuse was the past people that stayed there steal their towels. Well duh buy new ones to replaced the lost or stolen ones. The shower had mold growing in it, there is no water pressure at all. The comforter on the bed had what I am hoping red stains on it. I didn’t notice until this morning.
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Donna,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We understand the importance of having ample towels available and will address this with our housekeeping team. As for the mold in the shower and water pressure, we will look into these issues further. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful,very friendly, helpful and professional. Excellent service and welcoming .
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello JANET,Thank you for taking the time to share your positive experience with our staff. We strive to provide excellent service and a warm welcome to all our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joel

Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Joel,We are thrilled to hear that you had an excellent stay at our hotel. We appreciate your feedback and are delighted to know that you had a great experience. If you have any additional comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Adam

I called and emailed and tried to get a refund and the refused to answer me
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Adam, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced. We kindly request you to reach out to our management team directly through the provided contact information so they can assist you further.