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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3610 Dawn Drive, Lumberton, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 374 out of 1001 reviews" "
Rating 8 - Good. 359 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 62 out of 1001 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ken

Disliked: Staff & service, property conditions & facilities
Old needs to be torn down. Everything in life has a beginning of middle and an end. This hotel is at the end. I’ve been driving for 13 hours. I’ll probably would’ve picked a different hotel but it was the easiest thing to just do it and I thought it was actually. The other comfort inn
Stayed 1 night in May 2024

8/10 Good

Shiela

Convenient location, our room was a little dated but the king bed was comfortable, bathroom was clean & adequate, location was close to interstate & other restaurants. I would stay here again
Stayed 1 night in May 2024
Response from April Watson on 20 May 2024
Shiela, we value your feedback and appreciate you taking the time to share your experience with us. We are happy to report that we have scheduled renovations for this year. Please be sure to visit us in the future to enjoy all the updates!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Very disappointed in the breakfast choices. No eggs, sausage, fruit or yogurt. Only coffee, milk and water to drink. Prefer orange juice since i dont drink coffee. Need to do a much better deal with the menu.
Stayed 1 night in May 2024
Response from A. Watson on 16 May 2024
Michael, thank you for taking the time to leave us a review. We appreciate your feedback and will be making sure a better variety of breakfast items are available on a daily basis. We hope to see you again soon to exceed your expectations.

6/10 Okay

Janelle C

Stayed 1 night in May 2024
Response from A. Watson on 13 May 2024
Janelle, thank you for taking the time to leave us a review. We value your feedback and look forward to seeing you again and exceeding your expectations.

2/10 Terrible

Monique

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The one thing good about this property was Erica, the front desk clerk. We had to change rooms due to water damaged walls. The room should have been off market until it was fixed. The next room wasn’t any better. The tub was peeling, wall paper behind toilet was coming off, mini refrigerator didn’t keep cold. The furniture was falling apart and chipping. Please don’t waste your time by getting up for breakfast, it was horrible. After being out all day attending my aunts funeral, housekeeping did NOT clean our room or supply us with clean towels, take our trash out or change our sheets and we had to go to the front desk for more toilet paper & towels. It was very disappointing, as a Choice Privilege Reward member that this property is associated with the program. Property is very out dated.
Stayed 2 nights in May 2024
Response from Property Management on 7 May 2024
Monique, we appreciate you taking the time to share your experience with us even though your stay was unsatisfactory. Please accept our apologies for the inconveniences this may have caused you. We would like to report that we do have scheduled upcoming renovations. Our guests are most important to us and value all feedback. Be sure to visit us in the future so we can have another opportunity to exceed your expectations and enjoy all the upgrades.

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in May 2024
Response from A. Watson on 7 May 2024
Carlos, thank you for taking the time to leave us a review. We value your feedback and appreciate your business. Hope to see you again soon.

8/10 Good

lily

Stayed 1 night in Apr 2024

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from A. Watson on 7 May 2024
Alejandra, we are saddened to know that your stay didn't warrant a higher rating. Please give us another opportunity to serve you better in the future. Take care and safe travels.

8/10 Good

Tanika

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nic
Stayed 1 night in May 2024
Response from A. Watson on 5 May 2024
We are happy to know that you enjoyed your stay at Comfort Inn & Suites in Lumberton, NC. Thank you for mentioning our wonderful staff.

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. Watson on 1 May 2024
We appreciate you taking the time to share your experience at Comfort Inn & Suites in Lumberton, NC. Thank you for choosing our hotel for your stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from A. Watson on 1 May 2024
Thomas thank you for staying with us and taking the time to mention our friendly staff. We hope to see you again soon. Take Care.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a one night stay for our trip from FL to NJ and it was a good deal. It was clean and quiet and mostly comfortable. Could tell it needs some upgrades but we were comfortable and slept well.
Stayed 1 night in Apr 2024
Response from A. Watson on 1 May 2024
Laura, we are happy to know that you enjoyed your stay with us and was able to get a great night's sleep. Traveling on I95 North & South has been a challenge, and we appreciate you choosing Comfort Inn & Suites Lumberton, NC. Be sure to visit us again in the future to enjoy all the upgrades.

2/10 Terrible

William

Business traveller
Disliked: Property conditions & facilities
From check-in to check-out there was no water in the entire hotel. Nowhere was there a functioning toilet, shower/bath, or sink. Construction outside all night. No advance notice or chance to relocate. This location is independently owned and no refunds via Comfort Inns & Suites or Choice Hotel brands.
Stayed 1 night in Apr 2024
Response from A. Watson on 1 May 2024
We value our guests and take pride in providing them with excellent service. Please except our apologies for any inconvenience this may have caused.

2/10 Terrible

Richard

Stayed 1 night in Apr 2024
Response from Property Management on 13 May 2024
Thank you for taking the time to rate your stay with us. We are saddened to know that you did not enjoy your stay with us. We apologize for any inconveniences and would like to have another opportunity to serve you and exceed your expectations.

8/10 Good

Kenan

Stayed 1 night in Apr 2024
Response from April Watson on 13 May 2024
Thank you, Kenan, for taking the time to leave us a review. We appreciate you for choosing Comfort Inn & Suites for your lodging needs during your visit to Lumberton, NC.

8/10 Good

Kenan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lot of construction going on but a great hotel♥️
Stayed 3 nights in Apr 2024
Response from A. Watson on 24 Apr 2024
Thank you for mentioning that we are still providing great service during the construction phase on I95. We appreciate your business and would love to see again soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The picture makes it appear as a tranquil place out of the bustle of many other lodging properties. Comfort Inn and Suites is along very busy roadways, kicking up a lot of dirt. I would have preferred a place set back a bit out of the noise, and would have preferred a place that had something other to look at out of our window than speeding traffic. However the room was clean, and people were very pleasant.
Stayed 2 nights in Apr 2024
Response from A. Watson on 19 Apr 2024
Thank you for staying with us and taking the time to share your experience. We value your feedback.

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the breakfast was surprisingly good - especially the biscuits. Staff were friendly and attentive.
Stayed 1 night in Apr 2024
Response from A. Watson on 19 Apr 2024
Hi Shanna! Thank you for taking the time to share your experience with us of your recent stay at Comfort Inn & Suites in Lumberton, NC. We are delighted to hear that we exceeded your expectations. Be sure to visit us again in the future... We look forward to it!

10/10 Excellent

Gary E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A. Watson on 19 Apr 2024
Thanks Gary, we appreciate you for staying with us and taking the time to leave us a review. See you soon!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, amenities
Everything was clean and nuce. Bed very comfortable.
Stayed 1 night in Apr 2024
Response from A. Watson on 19 Apr 2024
Hi Carrie! We are happy to know that you enjoyed your stay with us at Comfort Inn & Suites in Lumberton, NC. We look forward to seeing you again!

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from A. Watson on 19 Apr 2024
We are happy to know that everything went well during your stay with us at Comfort Inn & Suites in Lumberton, NC. See you soon, Lynda and thank you for choosing for your lodging needs.

6/10 Okay

Walter

Travelled with partner
Liked: Staff & service
Clean and basic. They listed a fitness center, but there really wasn’t one.
Stayed 1 night in Apr 2024
Response from A. Watson on 19 Apr 2024
We apologize for the inconvenience of the fitness center not being available during your stay. Your feedback is most important to us and have looked into issue further.

8/10 Good

Theron

Liked: Cleanliness, staff & service, property conditions & facilities
Soft beds, adequate shower facility, clean room, sufficient and good continental breakfast.
Stayed 1 night in Mar 2024
Response from A. Watson on 19 Apr 2024
Hi Theron, we value your feedback and appreciate you for taking the time to share your experience at Comfort Inn & Suites.

10/10 Excellent

Kelly, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Mar 2024
Response from A. Watson on 19 Apr 2024
Kelly thank you for expounding on the great service we provide at Comfort Inn & Suites in Lumberton, NC. We appreciate you for doing so and look forward to seeing you again in the future.

10/10 Excellent

Marilyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and quiet
Stayed 1 night in Mar 2024
Response from April Watson on 19 Apr 2024
Thanks Marilyn, we appreciate you taking the time to leave us a review of your recent stay with us. Your feedback is most important to us, and we look forward to being of service to you.

10/10 Excellent

Carmilita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property I will be staying again
Stayed 1 night in Mar 2024
Response from A. Watson on 19 Apr 2024
We are glad that you liked our location and loyal to the brand. We look forward to seeing you soon!

6/10 Okay

James, Burke

Travelled with partner
Liked: Staff & service
Not what we expected from the other reviews. Broken down and not very clean. Beds were comfortable, however.
Stayed 1 night in Mar 2024
Response from A. Watson on 19 Apr 2024
We apologize for failing to meet your expectations during your stay.

2/10 Terrible

Jodi

Liked: Cleanliness, amenities
Disliked: Staff & service
Electricity went out for 2 hours in the entire hotel. Staff at hotel was really good except at night- they had someone new and wasn’t equipped to handle the situation. It was resolved when another employee came to help but the management shouldn’t leave the hotel in someone’s responsibility that is not capable of handling things - there should be better training. Kudos to Wanda in housekeeping though- wonderful.
Stayed 1 night in Mar 2024
Response from A. Watson on 19 Apr 2024
Jodi, we appreciate your understanding and apologize for the inconvenience this issue has caused. Your feedback was taken into consideration, and we have made changes our operations to ensure this does not transpire in the future. Thank you for sharing your experience.

4/10 Poor

Amber

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No fitness center , tv not working
Stayed 1 night in Mar 2024
Response from A. Watson on 19 Apr 2024
We are saddened to hear of the issues you experienced during your stay. Please accept our apologies for the inconvenience caused. We would love another opportunity to exceed your expectations.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Room was much better than I expected. Instant (almost) hot water. Breakfast was standard fare for nowadays. Only negative i noticed was that the elevator was a little slow. If that's all that was not excellent then I say so what. Will definitely stay here again!
Stayed 1 night in Mar 2024
Response from A. Watson on 19 Apr 2024
Thank you for taking the time to share your experience with us during your stay at Comfort Inn & Suites in Lumberton, NC. We appreciate your business and are happy to be of service to you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway was a little tired, but my room was great.
Stayed 1 night in Mar 2024
Response from Erika on 22 Mar 2024
We are looking to begin renovations soon, so we hope you can come back and allow us to provide you with exceptional service in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to entrance from handicap parking
Stayed 1 night in Mar 2024
Response from Erika on 13 Mar 2024
Thank you for taking time to respond to our online review! We hope to see you again in the future!

10/10 Excellent

Gary E

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean beds was very comfortable
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites, Lumberton, NC on 4 Mar 2024
Thank you Gary for your kind review. We appreciate you staying with us and look forward to seeing you again.

10/10 Excellent

elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, easy to find. Everything is clean and in good shape.
Stayed 1 night in Mar 2024
Response from A. Watson on 3 Mar 2024
We are happy that you enjoyed your stay with us. Thank you for choosing Comfort Inn & Suites for your lodging needs. We look forward to seeing you again.

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean spacious 1st floor. Everyone was nice. Alot of road construction around the hotel butwas still quiet inside.
Stayed 1 night in Feb 2024
Response from A. Watson on 1 Mar 2024
Becky, we appreciate your thoughtful review. Thank you for mentioning the clean spacious rooms that we provide and how the construction didn't hinder or disturb your stay. Be sure to continue to choose Comfort Inn & Suites, Lumberton, NC for your lodging needs.

8/10 Good

Vivian

Stayed 1 night in Feb 2024
Response from Erika on 22 Mar 2024
Thank you for taking the time to respond to our online reviews!

10/10 Excellent

Gary W

Travelled with partner
Liked: Cleanliness
Our check-in was fast and she was very courteous. Our room was spacious and very clean. Breakfast was very tasty.
Stayed 1 night in Feb 2024
Response from A. Watson on 27 Feb 2024
Gary, we are happy to know that you thoroughly enjoyed your stay with us at Comfort Inn & Suites, Lumberton, NC. Thank you for mentioning how spacious and clean your room was, the tasty breakfast we serve, and the customer service you experienced during check in. Your review will be shared with staff.

8/10 Good

fat

Travelled with family
Liked: Cleanliness, staff & service
need some upgrade
Stayed 1 night in Feb 2024
Response from A. Watson on 26 Feb 2024
Hi, we appreciate your business and feedback. Renovations are scheduled so please be sure to visit us in the future to enjoy all the updates!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Feb 2024
Response from A. Watson on 26 Feb 2024
Craig, we appreciate you staying with us and taking the time to leave us a great review. Please continue to choose Comfort Inn & Suites, Lumberton, NC for your lodging needs.

2/10 Terrible

Jaclyn A

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found a cockroach in the bathroom upon arrival. I let the front desk know and they couldn’t care less. Room was very dated and dirty.
Stayed 1 night in Feb 2024
Response from A. Watson on 25 Feb 2024
We are saddened that your experience was not up to par to our brand standards. Your feedback helps us better serve our guests and I ensure you that this issue has been communicated to property management. Please accept our apology for any inconvenience this may have caused.

8/10 Good

Ross

It’s perfectly fine for an overnight stay. Comfortable bed. Good shower. Typical breakfast. Great price.
Stayed 1 night in Feb 2024
Response from A. Watson on 2 Mar 2024
Ross, we appreciate you mentioning all the key points of our hospitality. Thank you for choosing Comfort Inn & Suites, Lumberton, NC for your stay.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
In comparison to other Confort Inn properties I have stayed at I would say this was about average. The room was clean enough although it did show some age. The breakfast was lackluster at best. The staff was very friendly. the property itself was situated in an area that was under construction so that took away from the experience.
Stayed 1 night in Feb 2024
Response from April Watson on 19 Feb 2024
Steven, we appreciate you taking the time to leave us a detailed review. We are happy to make you aware of scheduled renovations to the hotel. So please be sure stay with us again in the future to enjoy all the upgrades... we'll be looking forward to it!

6/10 Okay

Daniel

Took 10 minutes for anyone to appear at the from t desk. Hallways had a weird smell.
Stayed 1 night in Feb 2024
Response from April Watson on 19 Feb 2024
Hi Daniel, we apologize for the delayed check in. We appreciate your business and ensure this will not occur again. Thank you and see you again soon!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and great service.
Stayed 1 night in Feb 2024
Response from April Watson on 19 Feb 2024
Hi Randy! We appreciate you choosing Comfort Inn & Suites for your lodging needs. Thank your for taking the time to mention what great service we provide.

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Management on 19 Feb 2024
Karen, we are happy to know that you enjoyed your stay at Comfort Inn & Suites. Thank you & hope to see you again soon.

6/10 Okay

Danny

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from April Watson on 12 Feb 2024
Thank you for staying with us Danny! We appreciate your business.

8/10 Good

Russell, Pittsfield

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Erika on 23 Jan 2024
Thank you for taking the time to respond to our online review! We hope to see you again in the future!

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Erika on 23 Jan 2024
Thank you for taking the time to respond to our online review and we are glad you enjoyed your visit. We hope to see you again in the future!

8/10 Good

JOHN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique about it. It's just a decent hotel.
Stayed 1 night in Jan 2024
Response from Erika on 23 Jan 2024
Thank you for taking the time to respond to our online review! Glad we could accommodate you on your travels through the area!

6/10 Okay

Edit

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erika on 23 Jan 2024
Thank you for taking the time to respond to our online review! Please accept our apologies on behalf of our entire staff for failing to exceed your expectations on your recent visit.