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Reviews of VISIONAPARTMENTS Lucerne Neustadtstrasse

3 out of 5
VISIONAPARTMENTS Lucerne Neustadtstrasse
Neustadtstrasse 16, Lucerne

Reviews

7.0

Good

Rating 10 - Excellent. 106 out of 656 reviews" "
Rating 8 - Good. 267 out of 656 reviews" "
Rating 6 - Okay. 148 out of 656 reviews" "
Rating 4 - Poor. 75 out of 656 reviews" "
Rating 2 - Terrible. 60 out of 656 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Naman

Stayed 3 nights in Dec 2023
Response from Your VISIONAPARTMENTS Team on 1 Feb 2024
Dear Naman,We appreciate your positive feedback and are delighted to hear that your stay was enjoyable. Your kind words inspire us to maintain the highest standards. We can't wait to welcome you back for another memorable experience.Best regards,Your VISIONAPARMENTS Team.

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but got all that u need
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
Stayed 2 nights in Oct 2023

2/10 Terrible

Antony

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not stay here in the hotter months- room was basically a sauna. When I reached out about the giant air unit in the room not working they responded by saying they gave us a fan. If you try and open the windows to let some air you will let bugs in that area attached to the streetlight right outside the window. Check in process also took over a half hour just to get a code for the room and you will get rudely kicked out of your room at exactly 10am the day of check out- I do not recommend this property to anyone

4/10 Poor

Christopher

Stayed 2 nights in Jun 2022

10/10 Excellent

Dee, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went in 2018 and absolutely loved the hotel. Unfortunately we couldn't stay the whole time but we loved the location and how well it was maintained.
Stayed 3 nights in Jun 2018

4/10 Poor

Neve

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2020

6/10 Okay

Nhi

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
it is clean if you manage to get in
its a small space .. oddly shaped .. okay for sleeping only non of kictchen based plug and devices worked. TV also didnt work, the aircon didnt work the first day. But its very clean and new building. walking distance from the station. all of their number online are mostly wrong... even hotel dot com doesnt have the right one... do contact them before you arrive to get access code.
Stayed 4 nights in Jul 2020

8/10 Good

Giulia

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
Very nice and clean room. The room was in perfect conditions and all the appliances were new. The service offered was a little poor but at the end all went well.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great little hotel
great little hotel. close to the main train station, about a 10 minute walk..and to the covered bridge and main area. you also got a pass to use the buses for free, which was great. wifi and a/c. room was perfect for our stay.
Stayed 3 nights in Aug 2018

8/10 Good

Yanice, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff, very new one!
The hotel is really new, walking distance from main station. It would be great if they provide kettle inside the room but not share.
Stayed 1 night in Oct 2018

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent Hotel
very friendly staff, clean new Hotel close to train station and old town, excellent location.
Stayed 1 night in Oct 2018

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern
Within walking distance to old town. Clean, bright and modern. Close to the train station.
Stayed 2 nights in Sep 2018

4/10 Poor

Mandana

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very small family room. Had a kettle but no cups or tea or coffee. No fridge.
Stayed 2 nights in Oct 2018

10/10 Excellent

Cassio, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and amazing
Love it 😍
Stayed 2 nights in Oct 2018

2/10 Terrible

Avinash

Disliked: Staff & service, property conditions & facilities, room comfort
VERY TINY ROOM , NO WIFI , RUDE RECEPTION STAFF.
This property was one of the worst experience in whole of Switzerland. DON'T go by the photos put out by them on any website. The rooms are very VERY TINY. THEY DONT HAVE WIFI. There is literally NO space in the room to keep any luggage or to move around. Its a jam packed room with just a bed.YOU CANT MAKE ANY CALLS OVER WIFI. Although this property lists WIFI in amenities while making reservation but in actual its a pathetic low bandwidth internet good for nothing. On complaining about this, the reception tries to over smart you by showing you a google pop up page. There is NO MICROWAVE in this whole property. The reception staff is very rude and hopeless with a disrespectful attitude. There is NO VIEW from this hotel. Dont spoil your vacation dealing with all this non sense. There are many more decent accommodations in Luzern much nearer to the city center.
Stayed 3 nights in Sep 2018

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel locate close to train pathway. Too noisy. Bathing room is facing to the bed.
Stayed 2 nights in Sep 2018

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short holiday
The hotel is located very close to city center; it is an easy 15 minute walk. The hotel itself is very nice, with great amenities. The rooms are a bit small, but cozy. It’s located near the railroad tracks, which can be a bit noisy, so we appreciated the ear plugs they provided.
Stayed 3 nights in Oct 2018

8/10 Good

pete

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value, We liked it.
More modern hotel, affordable, and not far from tourist area. About a 5 min. walk to the train station and 5 min. more to the tourist area. You can stay down there, but pay 3x as much. The room was not overly big, but was clean, modern, friendly staff. Building and room well kept up.
Stayed 3 nights in Sep 2018

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel small bathroom.
Good hotel with good attention from reception. The rooms and clean and comfortable but the bathroom is bad iluminated and the shower is extremely small. Location is good, a small walk leads you to the center and the river. Parking is available. The train lines run near the hotel but in our room we didn't notice any noise from trains.
Stayed 2 nights in Sep 2018

10/10 Excellent

Erica, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Fox is conveniently located, just a 6-7 minute walk from the Lucerne train station. Hotel staff was super nice and friendly. The hotel is also a short walk from old town and the main tourist area. The hotel is charming, modern and clean. The area is very safe, with fun bars and restaurants on the same street. The bathroom was newly renovated. The only issue was the room and bathroom size were a little small. However, I’m Europe things tend to be a bit smaller so take this with a grain of salt. We were overlooking the train tracks, and heard nothing. The room was very quiet. There is also free WI-FI. Could not find any stations in English despite the 200 television channels they claim to have. We stayed here late September 2018. All in all, we were quite happy with the accommodations.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant 1 night stay
Pleasant stay at this hotel. A little bit outside of town — 20 min walk — but they also gave us free public transport tickets to use during our stay. Hotel was next to train tracks and ear plugs were provided, but they weren’t necessary as we did not find the area too loud even with our window facing the tracks. Staff was friendly and helpful. Not much in the very near vicinity of the hotel but it was definitely a good price point considering how expensive Lucerne is.
Stayed 1 night in Sep 2018

4/10 Poor

Chesa

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good place for honeymooners
I already told them that we are going on our honeymoon and they did not even extend a room that is atleast a double. Instead they gave us 2 single beds in a room so small. Hardly any space to move. We were aware of the noise but we didn't expect it to be that bad that you'd actually use the ear plugs they provide. On our first day they didnt even bother to clean the room well enough. Used glasses were not cleaned nor changed.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Hotel is clean and conveniently located. We were able to walk to a majority of Lucerne sights within 10-15 minutes, including train station. Hotel was comfortable, floors are granite, so you know you’re not on dirty carpet, bathroom and shower stall was a little on the small side. No key cards, they have codes to enter each room, as well as the hotel when not staffed with front desk staff (9P-7A or so). Overall worth what they charge. Parking garage is tiny, so make sure you get an appropriately sized rental car if you are driving to & from Lucerne
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small but efficient and clean, comfortable and in excellent condition. Staff were friendly. Elevator was a bonus. Location was next to train tracks and trains are passing at all hours. Ear plugs are provided and may be needed for light sleepers.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Not what I expected
The room is right next to the train station. Literally could jump out the window on top of the train. And the shower was basically at the foot of the bed. So discretion is out the window. You can lay in bed and watch someone shower with a see thru door.
Stayed 1 night in Sep 2018

8/10 Good

Vic, Cleveland Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and very close to main railway station..
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's not a room, it's a cubicle box. No refrigerator
Stayed 2 nights in Aug 2018

10/10 Excellent

Tirapitch, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and great.
The location is ok, not far from the station. The staff is very awesome and hotel is clean and nice.
Stayed 3 nights in Sep 2018

4/10 Poor

Cathy

Disliked: Staff & service
So noisy at night
Our hotel room was facing the train station with contruction work at night time. It was so noisy and was hard to sleep. The hotel did provide ear plug and we closed to window and turned the air con, but it was still hard to sleep with the noise. The shower head was broken and the room was small.
Stayed 3 nights in Sep 2018

8/10 Good

George, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to lots of sights. Staff very helpful. Room a little small.
Stayed 2 nights in Sep 2018

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy, but great location
The only negative thing we had to say about this hotel was the noise that came from the train station across the street. The weather was much warmer than we'd expected, so we had to sleep with the window open since there was no air conditioning. The trains ran all night and were very noisy, so it was hard to sleep. Otherwise, the location was great. It was about a 10 minute walk to the city center. The staff was also very friendly and the room was clean and very cute. Would stay here again in winter if the window could be shut, but would not stay in summer unless they upgraded to air conditioning so that the window could be shut.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price
Staff were friendly. Shower place was too small. Very close to train tracks, but we didn’t mind the constant train noise. Rooms were clean and nice. Overall it’s worth for the price.
Stayed 3 nights in Sep 2018

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Close to train, small room, poor wifi
Clean. Kind Staff, Close to train Station, Room very small, WiFi poor
Stayed 2 nights in Sep 2018

8/10 Good

JON, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station.
Perfect stay. Close to train station and easy to find walking. Little noisy from the trains but slept fine.
Stayed 2 nights in Sep 2018

8/10 Good

Sri Harmasuzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel!! 👍👍
Clean Room, Beautiful Room, And will be back to stay in this hotel if i come tu luzern.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Small is the key word here--small room, tiny bathroom, parking space big enough for a Smart. Train tracks just outside of the window! On the other hand, clean and within walking distance of everything.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
When I booked I thiught it was a great hitel, because of the pictures... But it was not what I imagine... Also by your window you can see the railroads and all day you hear the trains. You have to walk about 25 minutes from train station and you don’t find anything nice clise the hitel. I will not recommend it and will necer stay again...
Stayed 1 night in Sep 2018

8/10 Good

Carson, Lucern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,clean
Nice staff and good tram offer to tour around lucern.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Fast and effective check in and check out. Staff were friendly and quick to help.
Stayed 1 night in Sep 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip
Solid hotel. Staff is great and accommodating. Room was of good size. Bathroom was small but manageable. Beds were comfy. Provided luggage storage and plug in adapters and free water. It is nearby train tracks so they do constantly go. They provide ear plugs but if you’re an easy sleeper, or sleep in a city, it’ll be nothing new with noise. If you are a light sleeper, use the ear plugs but I didn’t mind the noise. It’s a solid hotel and would stay again. Walking distance to everything.
Stayed 4 nights in Sep 2018

10/10 Excellent

Thomas, Victoria canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff very helpful and accomdating to all our needs
Stayed 2 nights in Sep 2018

2/10 Terrible

Ashley, Seoul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not that close to central restaurants and capel bridge location, but you can walk. Bathroom is way too small and the smell wasn't welcoming my stay. Especislly shower room and overall bathroom condition of cleanliness decide me to write a review.(I'm an easy going person and never had a review for my trips because of laziness, but I am writing for future travelers who are going to pay more than 200 bucks to stay here.)Staffs were nice though.
Stayed 1 night in Sep 2018

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
We had a good stay a the Fox. Reception was wonderful, very friendly and welcoming. The hotel is new so is in good condition with good wifi. It is a 1km walk to the main sights like the covered bridge, but is a pleasant walk. Despite being near the railway, the noise was not an issue. We would stay here again.
Stayed 1 night in Sep 2018

8/10 Good

Andy, Los Angeles, CA

Liked: Cleanliness, property conditions & facilities, room comfort
I was satisfied with the stay. The room is indeed small and next to train tracks as many others said. But you are not in Lucerne to just stay in a hotel room. Most of my time was spent outdoor. I only needed a safe room to sleep. This hotel met my expectations. 15 min walk to the Chapel Bridge.
Stayed 4 nights in Sep 2018