Dear Guest,We acknowledge your feedback regarding the location of our hotel. We understand that the surroundings might not have met your expectations. It's important to note that our hotel's placement is strategic for travelers, due to its proximity to the train station. Regarding the nightclub/lounge, it is indeed part of the neighbourhood's vibrant nightlife. While we understand that this may not be everyone's preference, please rest assured that safety and comfort are our utmost priorities at Hotel Monopol. We hope that despite these concerns, you found your stay at our hotel enjoyable and accommodating. We look forward to the opportunity of serving you again in the future. Yours faithfully,

Dear Michael,we are pleased to hear that you enjoyed your stay with us. Your full score is a nice confirmation for our team that we were able to meet your expectations. It is always our goal to provide every guest with a pleasant and unique experience.We look forward to welcoming you back to Hotel Monopol soon.With kind regards,

Dear Guest,It is truly heartening to hear such positive feedback about your visit. We are thrilled to know that you found our hotel to be the best choice for your trip. Your plans to return again are the highest compliment you could offer.Our goal is always to provide an exceptional experience to all our guests and it is always gratifying to hear when we have succeeded.Looking forward to welcoming you back for another enjoyable stay.

Dear Guest,We are truly sorry to hear about the inconvenience you encountered during your stay. We take pride in catering to all our guests, regardless of their height or age. Our intention is to provide a comfortable and accessible environment for everyone.We deeply regret that some aspects of our room design did not meet your needs. It is our constant endeavor to improve the experience of our guests and your input is essential in that regard. Please accept our sincere apologies for any discomfort caused. We value your feedback and will take it into account as we continually strive to enhance our guests' experience.Sincerely yours,

Dear Guest,It is truly heartening to hear such positive feedback about your visit. We are thrilled to know that you found our hotel to be the best choice for your trip. Your plans to return again are the highest compliment you could offer.Our goal is always to provide an exceptional experience to all our guests and it is always gratifying to hear when we have succeeded.Looking forward to welcoming you back for another enjoyable stay.

Dear Guest,We value your feedback and understand that not all aspects of your stay with us met your expectations. It's fantastic to hear that you found our location to be well-connected and convenient, and that you appreciated the room size and the service provided by our staff. We strive to make every guest’s experience enjoyable and it’s encouraging to hear that we were successful in certain aspects. However, we sincerely regret to hear about the issues you encountered with the shower and WiFi. We aim for excellence in all of our services and amenities and it's unfortunate that we fell short this time. We appreciate you bringing these matters to our attention.Regarding the noise, we understand that it can be a concern, especially for guests who are light sleepers. We apologize for the inconvenience this might have caused you.As for the pricing, our rates are based on current market conditions and demand. To find the best rates, we encourage you to consider booking directly through our website or at the hotel.Thank you once again for your feedback. We hope to have the opportunity to better serve you in the future.Yours faithfully

Dear Guest,We sincerely regret to hear about the disturbance you experienced during your stay due to noise. Your comfort is of utmost importance to us and it's disheartening to learn that we were unable to meet your expectations in this regard.We place great value on the atmosphere of our centrally located city hotel. To this end, we have guidelines in place for the bar and club within our premises to control the volume from midnight onwards. It's disappointing to know that these guidelines may not have been adhered to. Please accept our heartfelt apologies for any inconvenience caused.Rest assured, your feedback has been taken seriously and we will be addressing this issue with the operators to avoid similar instances in the future. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future and make your next stay with us a more pleasant one.Sincerely yours,

Dear syamali80,Your feedback regarding the location of our property is much appreciated. We're delighted to hear that you found our location convenient, especially its proximity to the station, lake, and old town. It's indeed our goal to provide our guests with easy access to the various attractions and transport links in Lucerne.We hope to have the opportunity of welcoming you back in the future, for another enjoyable and comfortable stay in our city.Sincerely yours,

Sehr geehrte Cristinaes freut uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und insbesondere unser Personal loben. Unser Team ist stets bemüht, den Aufenthalt unserer Gäste so angenehm wie möglich zu gestalten. Ihre positive Bewertung ist eine wunderbare Bestätigung für uns.Wir hoffen, Sie bald wieder in unserem Hotel Alpina begrüßen zu dürfen. Mit freundlichen Grüssen,Hotel Alpina

Dear Guest,Your kind words have filled us with joy. It's delightful to hear you appreciated our property and found our front desk staff to be to your liking. Indeed, the location of Hotel Monopol is one of its many charms, providing our guests with easy access to local attractions.Our team always strives to create an experience that is both pleasant and memorable. Your feedback is a testament to their hard work and dedication. We look forward to welcoming you back for another enjoyable stay in the future.Yours faithfully

Dear valued guest,Your positive remarks regarding our location are greatly appreciated. It's delightful to know that you found our hotel to be in an ideal spot, close to numerous shops, restaurants, and transportation links. It's also highly encouraging to hear you would choose to stay with us again.Your patronage is valuable and it would be a pleasure to welcome you back to Hotel Monopol in the future.Sincerely yours

Vielen Dank, dass Sie sich die Zeit genommen haben, über Ihre Erfahrungen in unserem Hotel zu schreiben! Wir wissen Ihre freundlichen Worte zu schätzen und freuen uns zu hören, dass Sie einen sehr angenehmen Aufenthalt hatten. Wir sind bestrebt, einen erstklassigen Kundenservice zu bieten und dafür zu sorgen, dass sich alle unsere Gäste bei uns wohl und glücklich fühlen. Wir hoffen, dass wir Sie in Zukunft wieder bei uns begrüssen dürfen!Mit freundlichen Grüssen

Thank you so much for your kind words about your stay with us! We’re delighted to hear that you had a good experience and that all-over everything was positive. At [HOTEL NAME], we strive to provide our guests with the highest standards of service and comfort, and we’re thrilled that you think we achieved that. Thank you again for taking the time to write your review – it’s very much appreciated.Sincerely yoursLars GüggiGeneral Manager Hotel Monopol

Thank you for taking the time to share your experience with us. We value all feedback, and we are sorry to hear that the room you booked was not exactly the same as you saw online whilst booking. Here at our hotel, we strive to provide each guest with a pleasant experience from start to finish. We appreciate your graciousness and patience in this matter and apologize for any inconvenience caused.Sincerely yours

Thank you for taking the time to share your experience with us. We value all feedback, and we are sorry to hear that the room you booked was not exactly the same as you saw online whilst booking. Here at our hotel, we strive to provide each guest with a pleasant experience from start to finish. We appreciate your graciousness and patience in this matter and apologize for any inconvenience caused.Sincerely yoursLars GüggiGeneral Manager Hotel Monopol

Dear guestWe understand your disappointment that you did not receive a refund for your non-refundable rate. This rate is specifically designed for travellers with a secure plan who are aware that they cannot cancel for free, but are offered a lower price.Please make sure to contact your travel insurance.

Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir bemühen uns, unseren Gästen das bestmögliche Erlebnis zu bieten, und wir freuen uns, dass wir das für Sie tun konnten. Wir freuen uns darauf, Sie bald wiederzusehen!mit freundlichen Grüssen

Thank you for your review of Hotel Monopol. We are thrilled that you enjoyed the location and our spacious rooms, especially the quiet atmosphere. We are also proud of our long history in Lucerne, having been a part of the community for over 100 years. We aim to continuously provide our guests with a quality experience and we thank you for taking the time to share your feedback with us.yours faithfully

Thank you for sharing your feedback. We appreciate you taking the time to provide us with such valuable insight. While we regret to hear that your experience was not as satisfactory as we strive for, we would want to reassure you that providing our guests with a comfortable and enjoyable stay is our top priority. We are always looking for ways to improve, and your input helps us do just that. Thank you again for taking the time to share your thoughts, and we hope to welcome you back in the future.Sincerely yours

Thank you so much for your positive feedback about our location! We understand the value of convenience and appreciate that you recognize that in our hotel, as it is something we strive to provide for all our guests.Sincerely yours

Thank you for sharing your experience in our facility. We are sorry that some of your expectations were not met. We understand that the quality of the harness, service, and room are critically important aspects of a good lodging experience. We are committed to providing quality customer service to all of our guests so as to ensure that they have a pleasant vacation with us. We have learned a lot from your comments and will always strive to improve by providing a superior hotel experience.Sincerely yours

We are delighted to hear that you had a satisfactory stay with us. We strive to provide our guests with the best experience possible and we are pleased that your stay met your expectations. Thank you for choosing our hotel!Sincerely yours

We're so glad to hear that you had a great stay with us. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back soon!

Thank you for taking the time to provide us with your feedback. We are delighted that you found our location convenient. We apologize for any negative experience you had due to our decor and amenities. At our hotel we strive to provide a comfortable and inviting atmosphere and we appreciate the valuable insight from our guests. We will keep your comments in mind as we look for ways to improve our guest experience. Thank you again for your review and we hope to see you soon.yours faithfully

We are so pleased that you enjoyed your stay at our hotel. We strive to make visitors feel as comfortable and as welcome as possible, and it's great to know that we hit the mark! Thank you for giving us a chance to serve you.yours faithfully

Thank you for your positive review! We are delighted to hear that you enjoyed our room, AC, and helpful staff. We are proud to be conveniently located and appreciate that you would stay here again. Thank you for recommending us!Sincerely yours

We're delighted to hear you had a pleasant stay at our hotel. We strive to provide our guests with the highest quality of service, and we are glad that we were able to make your stay enjoyable. Thank you for choosing us for your accommodations.yours faithfullyHotel Monopol and Alpina

We are delighted to hear that you had a pleasant stay with us and that the cleanliness of our hotel was up to your standards. We strive to provide each and every one of our guests with a comfortable and enjoyable experience, so we are very grateful for your positive feedback. Thank you for choosing us!Sincerely yoursHotel Monopol und Alpina

Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt. Wir freuen uns, dass Ihnen Ihr Aufenthalt gefallen hat und Sie unsere Räumlichkeiten als sauber empfunden haben. Wir sind sehr stolz darauf, dass unser Hotel für alle unsere Gäste immer in bestem Zustand ist. Danke, dass Sie sich für uns entschieden haben!Mit freundlichen GrüssenHotel Monopol und Alpina

We're glad you had a pleasant stay with us at our hotel. We strive to provide quality service and comfortable accommodations to ensure the best experience for all our guests. Please let us know if there is anything else we can do to make your next stay even better.Sincerely yours

Thank you for your feedback. It's great to know that the hotel's location was convenient for your transportation needs. We strive to create an enjoyable experience for our guests, and it is encouraging to hear that your stay was satisfactory. We hope you'll consider staying with us again in the future.yours faithfullyHotel Monopol and Alpina

Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir sind bestrebt, unseren Gästen ein hervorragendes Erlebnis zu bieten, und wir freuen uns, dass wir das für Sie erreicht haben. Vielen Dank, dass Sie unser Hotel gewählt haben.Mit freundlichen Grüssen

Thank you for your feedback about your stay. We are delighted that you enjoyed your experience and found our premises to be clean. We take great pride in ensuring our hotel is always in the best condition for all of our guests. Thank you for choosing us!Sincerely yoursHotel Monopol und Alpina

Dear GuestThank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We do have two elevators to our rooms.SincerelyHotel Monopol Luzern

Dear HasnainThank you very much for your review.We know we have failed your expectations. It is very unforunate not to know that there are children travelling with you. As we have only in one floor AC yet, there is an extra charge for those rooms.Best regards

Dear Carol Anne Thank you very much for your review. We are glad you enjoyed your stay but a bit sad you didn't ask for any other pillows which would have helped to get more sleep. We hope to see you again in future. Best regards

Dear John Thank you very much for your review. Even tough your comments are not positive it helps us to get stronger and better. Best regards

Dear guest, Thank you for your stay at our Hotel MONOPOL Lucerne and for taking the time to share your feedback with us. The parking is never included in the booking. As we only do have limited parking space, it is highly recommended to book it prior to arrival. In case our parking is fully booked, our guests do have the possibility to use the parking at the train station for the same rate of CHF 30.00 per night or use the parking on the street for a special rate of CHF 20.00 for 24 hours. As it is nowhere mentioned that the parking is included in the booking, we are surprised about your feedback. Warmest regards, Brigitte Heller, General Manager and the whole MONOPOL-Team