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Reviews of Hotel A Palazzo Busdraghi, Residenza d'Epoca

Hotel A Palazzo Busdraghi, Residenza d'Epoca
Via Fillungo 170, Lucca, LU

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 198 reviews" "
Rating 8 - Good. 49 out of 198 reviews" "
Rating 6 - Okay. 8 out of 198 reviews" "
Rating 4 - Poor. 1 out of 198 reviews" "
Rating 2 - Terrible. 4 out of 198 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Barton, Cochrane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very comfortable apartment. Great hot water in shower. Would stay here again.
Stayed 5 nights in Apr 2024
Response from A Palazzo Busdraghi, Residenza d'Epoca on 5 May 2024
Thank you so much for your so kind review and the high vote! We are very happy that you enjoyed your stay in our Apartment in the very heart of the town.We would appreciate very much to meet you again,Ingrid, Marta and Angela

10/10 Excellent

Peggy

Liked: Cleanliness, room comfort
Super ‘old school’ residence inside the walls
Great location off main dining, shopping avenue in Luca Centro. Ditch your car just inside the walls of this marvelous city and walk! Great European breakfast. Lovely, helpful hosts. Highly recommend.
Stayed 2 nights in Oct 2023
Response from A Palazzo Busdraghi, Residenza d'Epoca on 23 Oct 2023
Thank you so much for the nice review!Marta & colleagues

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was right in the heart of Lucca and it was eady to walk to all shopping and dining. The historic location was well kept and the general manager was a lovely host and she prepared a wonderful breakfast that she baked. The parking is a little hard to navigate to due to construction on a road, I recommend not driving into the walled city of Lucca, get a ride there if possible.
Stayed 1 night in Sep 2023
Response from palazzo busdraghi on 24 Sept 2023
thank you so much for the nice and kind review!we hope to welcome you again!Marta & colleagues

8/10 Good

Thomas

Stayed 1 night in Sep 2023
Response from palazzo busdraghi on 17 Oct 2023
We thank you so much for the good rating!Marta & colleagues

10/10 Excellent

Eugene

Stayed 1 night in Aug 2023
Response from A Palazzo Busdraghi, Residenza d'Epoca on 25 Aug 2023
Thank you so much for your so kind review and the high vote!We are very glad that you had an enjoyable stay and hope to have you again our guest in the future,Ingrid, Marta, Victoria and Angela

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, room comfort
My stay in Lucca, Italy
The stay here was amazing. The staff here is what made the difference as they were very friendly and helpful. I particularly enjoyed the morning breakfast and many assortments of local foods. When I return to Lucca I will try to stay here again. Thanks you for making my stay better.
Stayed 3 nights in Aug 2023
Response from Palazzo Busdraghi on 23 Aug 2023
We thank you so much for such a mervellous review,and hope to welcome you again!Marta & colleagues

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, room comfort
Amazing hotel
Amazing place with lots of history. Owner was extremely friendly and helpful. The hotel's parking was a little bit difficult to find but the owner explains it very well.
Stayed 1 night in Aug 2023
Response from Palazzo Busdraghi on 19 Aug 2023
thank you for such a nice review!Marta & colleagues

10/10 Excellent

Cees

Stayed 1 night in Jul 2023
Response from Palazzo Busdraghi on 13 Jul 2023
Thank you so much for your kind review and the high vote!We are very happy that you had a fine and enjoyable stay with us and hope to have you again our guests once in the future,Ingrid, Marta, Victoria and Angela

8/10 Good

Stefano

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
In general in line with expectation.
Response from Palazzo Busdraghi on 3 Jul 2023
Thank you so much for the good rating and review!Marta & colleagues

10/10 Excellent

SUSAN

Liked: Cleanliness, room comfort
Lovely hotel in the town centre
Lovely old hotel in centre of the historic town. Lovely comfy bed. Delicious breakfast. Staff very friendly and helpful. Good gluten free selection. Helpfully provided earplugs as quite lively street at night! Don’t let that put you off though.
Stayed 2 nights in May 2023
Response from Palazzo Busdraghi on 22 May 2023
Thank you so much for your so kind review! We are very happy that you enjoyed your stay with us!Ingrid, Marta, Victoria and Angela

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from palazzo busdraghi on 5 Jun 2023
thank you for such a good raiting!Marta & colleagues

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
Our stay here was fantastic! The room was spacious, there was a jacuzzi shower and the Wi-Fi was great. Ingrid and team were really friendly and recommended a great place to eat on our first day. The location is brilliant - really safe, in the middle of lots of amazing restaurants and just off the main shopping street in Lucca, about a 15 minute walk from the train station.
Response from Palazzo Busdraghi on 8 May 2023
Thank you so much for your wonderful review!We are really happy that you had an enjoyable stay,Ingrid, Victoria and Angela

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from A Palazzo Busdraghi, Residenza d'Epoca on 20 Mar 2023
Thank you so much for your high vote! We are very glad that you enjoyed your stay with us.Ingrid, Marta, Victoria and Angela

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
Hotel A Palazzo Busdraghi is a wonderful place to stay in Lucca! I stayed in room 4 and I found it to be super nice and comfortable. The included breakfast is wonderful with lots of variety in baked goods, meats, cheeses, fruit, eggs and more. Everyone at the hotel is super nice and helpful. The location is close to everything you'll want to see. My room was nice and quiet due to the double glazed windows and solid wood shutters. I highly recommend.
Stayed 2 nights in Sep 2022
Response from palazzo busdraghi on 20 Sept 2022
mervellous! we thank you so much, what a pleasure to read your words!Marta & colleagues

2/10 Terrible

Lana

Liked: Cleanliness
Disliked: Room comfort
Noisy location
The NOISE at this location is unbearable. I’m a late night person but the drunken, loud younger people in the streets below this apartment made for a miserable stay. This is NOTthe hotel location. It’s a little trek from the property, in a building near the intersection of two party streets. It was truly a disastrous stay. No rest. And I tried sleeping pills and good silicone earplugs. Still, the noise until two or 3 AM was crazy.
Stayed 4 nights in May 2022

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A unique property, well cared for and clean. Lovely breakfast. Only downside lots of stairs. Great location in central Lucca.
Stayed 1 night in Jun 2022
Response from Palazzo Busdraghi on 24 Jun 2022
Thank you so much for your high vote and wonderful review! We are very happy that you enjoyed your stay here in the Palazzo. Ingrid, Marta, Victoria and Angela

10/10 Excellent

Jeanie

Liked: Cleanliness, room comfort
Perfect home away from home, in Lucca
Marta was a kind and gracious host. The property is beautiful and filled with tasteful furnishings. Extremely comfortable bed and quiet, despite being in the centre of Lucca. Do not miss breakfast, which includes homemade baking, including a delicious apple cake!
Stayed 1 night in May 2022
Response from palazzo busdraghi on 4 Jun 2022
Thank you so much for your wonderful review and the high vote! We would very appreciate to have you again our guest in the future, Ingrid, Marta, Victoria and Angela

10/10 Excellent

Margaret

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2022
Response from Palazzo Busdraghi on 31 May 2022
Thank you so much for the high rating! Hoping to meet you again! Marta & colleagues

10/10 Excellent

Lucinda

Stayed 5 nights in May 2022

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Second stay at Hotel A Palazzo Busdraghi and just as impressed this time. The manager, Marta, and her colleagues couldn't be more helpful and welcoming and exude charm, warmth and accomplishment. The property is in a great location and the rooms are so comfortable and tastefully decorated in such a beautiful old palazzo. Breakfast is sumptuous too.
Stayed 1 night in Apr 2022
Response from palazzo busdraghi on 19 Apr 2022
Thank you so much for your so kind words and high vote! We are really happy that you enjoyed your stay and hope to meet you again, Ingrid, Marta and colleagues

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

val

Italian charm
Marta welcomed us warmly. The communications before arrival made us at ease and the room and bathroom were as expected. Breakfast was great. Everything was perfect. The fact that this Palazzo is hidden behind giant, stunning doors, yet in the middle of Lucca, makes it even better
Stayed 2 nights in Oct 2021
Response from palazzo busdraghi on 26 Oct 2021
thank you so much for such a mervellous review! our pleasure, Marta

10/10 Excellent

gregory

Liked: Cleanliness, room comfort
Lovely stay, great location
Staff was very friendly and helpful. The room was adequate. Good breakfast. Good location. Loved listening to the music school across the via. Couldn't here it from the room, but enjoyed the music wafting through the entry courtyard when I would come and go.
Stayed 2 nights in Sep 2021
Response from palazzo busdraghi on 3 Oct 2021
thank you for the nice review! Hoping to meet you again, Marta & colleagues

10/10 Excellent

Paul, Oxford

Business traveller
Liked: Cleanliness, amenities
Elegant, spacious, comfortable bedrooms, gourmet breakfast, wonderfully charming and kind service.
Stayed 1 night in Jun 2020
Response from palazzo busdraghi on 10 Jul 2020
thank you so much! marta & colleagues

10/10 Excellent

MaryAnn, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful service and delicious breakfast. Staff were very attentive and helpful. They provided a delicious gluten free breakfast for me and made sure there was no cross contamination by giving me my own toaster, bread and cereal separate from the rest of the buffet service. Thank you Marta for taking such good care of us.
Stayed 3 nights in Oct 2019
Response from Ingrid, Marta & colleghi on 5 Nov 2019
Thank you for your so kind review and for being so nice guests, Ingrid, Marta & colleagues

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from palazzo busdraghi on 15 Oct 2019
thank yuo for the very good rating! Hopefully we will welcome you again! Marta & colleagues

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and welcoming. Room very comfortable and clean. Central location ideal for short city break in Lucca. Highly recommended.
Stayed 2 nights in Oct 2019
Response from Ingrid, Marta & colleagues on 12 Oct 2019
Thank you so much for your wonderful review! We are very happy that you fully liked your stay here in the Palazzo, Ingrid, Marta & colleagues

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was amazing, clean, really well equipped and comfortable. Would highly recommend. Very central location so a little bit of evening noise, but nothing too bad.
Stayed 3 nights in Sep 2019
Response from Ingrid, Marta & colleagues on 12 Oct 2019
Thank you so much for your so high vote and for appreciating our apartment! Ingrid, Marta & colleagues

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very Friendly and rooms are beautiful and clean
Stayed 1 night in Sep 2019
Response from Ingrid, Marta & colleagues on 12 Oct 2019
Thank you so much for your high vote and the kind words! Ingrid, Marta & colleagues

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Ingrid, Marta & colleagues on 28 Sept 2019
Thank you so much for your high vote! It makes us feel happy that you enjoyed your stay! Ingrid, Marta & colleagues

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Ingrid, Marta & colleagues on 28 Sept 2019
Thank you so much for your high vote! We are very happy that you had a pleasant stay! Ingrid, Marta & colleagues

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Ingrid, Marta & colleagues on 28 Sept 2019
Thank you for your time for the review! We hope that your stay was quite pleasant! Ingrid, Marta & colleagues

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for exploring Lucca
Great apartment in convenient setting for all that Lucca has to offer. Car parking a big bonus
Stayed 5 nights in Jul 2019
Response from palazzo busdraghi on 23 Jul 2019
Grazie!! we arre glad you liked our apartment! Marta & colleagues

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is great place in Lucca , very well located and Martha maintained high level service, our vacation was just perfect, Thank you.
Stayed 4 nights in Jul 2019
Response from palazzo busdraghi on 23 Jul 2019
Thank you so much for the lovely review ! Marta & colleagues

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from palazzobusdraghi on 2 Jul 2019
thank you for the good rating!! marta & colleagues

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marta, Ingrid and Victoria made us all feel so welcome, I would stay there again, thank you for making it special.
Stayed 4 nights in Jun 2019
Response from palazzo busdraghi on 2 Jul 2019
Mervellous!! thank you so much marta & colleagues

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Blended in well with the old medieval town. Good location for shopping and restaurants. Building currently being refurbished. Courtyard in desperate need of tables and chairs and rusty old bicycles removed.
Stayed 9 nights in Jun 2019
Response from Ingrid, Marta & colleagues on 24 Jun 2019
Thank you for your review and the valid suggestions! We will try but it's difficult because bikes and courtyard are also property of the private families living in the Palazzo.

8/10 Good

Verified traveller

Stayed 7 nights in May 2019
Response from Ingrid, Marta & colleagues on 18 Jun 2019
Thank you ! Ingrid, Marta & colleagues

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel A Palazzo Busdraghi was very nice. It was clean and bright. The hotel receptionists were very welcoming and helped arrange transportation to the airport when it was time for me to leave. I would stay here again.
Stayed 2 nights in May 2019
Response from Ingrid, Marta & colleagues on 24 May 2019
Thank you so much for your kind review! It would be very nice to have you again our guest in the future. Ingrid, Marta & colleagues

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! The staff couldn’t of been nicer, location was great, and breakfast a delight.
Stayed 2 nights in May 2019
Response from Ingrid, Marta & colleagues on 24 May 2019
Thank you so much! We are very happy that you had a wonderful stay and hope to meet you again. Ingrid, Marta & colleagues

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. Everyone was very friendly and helpful. The only thing was the bathroom curtain needed to be washed. Great location would recommend..
Stayed 5 nights in May 2019
Response from Ingrid, Marta & colleagues on 24 May 2019
So good to hear that you enjoyed your stay here with us at the Palazzo! And thank you also for your suggestion. Ingrid, Marta & colleagues

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Lucca
Terrific hotel. Staff are so friendly and helpful, the location is just perfect, on one of the main streets in Lucca. We stayed in the apartment which was comfortable and spacious and the perfect place to explore the wonderful city.
Stayed 7 nights in Apr 2019
Response from Ingrid, Marta & colleagues on 10 May 2019
Thank you so much for your so kind review! We are very happy that you liked our way to work, the apartment and the atmosphere of Lucca. We would be really glad to meet you again! Ingrid, Marta and colleagues

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, excellent location. Very nice breakfast. Some rooms can get too much street noise when windows are open. WiFi could be better.
Stayed 4 nights in Apr 2019
Response from Ingrid, Marta & colleagues on 10 May 2019
Thank you so much for your kind words! Ingrid, Marta and colleagues

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - excellent service
Stayed 1 night in Mar 2019
Response from Palazzo Busdraghi on 2 Apr 2019
Thank you so much for the wonderful rating! Marta & colleagues

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Palazzo Busdraghi on 18 Dec 2018
Thank you for the good rating! Marta & colleagues

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Ingrid, Marta & colleagues on 6 Nov 2018
Thank you! Ingrid, Marta & colleagues

8/10 Good

Zvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Palazzo Busdraghi on 8 Oct 2018
thank you for the good rating! marta & colleagues

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Lucca was a nice stop on our tour of Italy. The wall around the city made for a delightful walk around—approximately 4kilometers. The hotel was very conveniently located to restaurants, sights and shops. Very convenient. The staff at the hotel were friendly, helpful and spoke very good English. The room was quiet even though it was on the street side. With only 8 rooms it was very nice.
Stayed 2 nights in Sep 2018
Response from Ingrid, Marta & colleagues on 29 Sept 2018
Thank you so much for your so kind review! We are very happy that you had a very pleasant stay here in the Palazzo, appreciated the location and also the beauty of Lucca. Ingrid, Marta & colleagues

10/10 Excellent

Helen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious excellent location
Well appointed apartment with wonderful views in premium location in Lucca. Great place to relax and enjoy local culture.
Stayed 4 nights in Sep 2018
Response from Ingrid, Marta & colleagues on 27 Sept 2018
Thank you so much for your kind review and high vote! We are very happy that you really enjoyed your stay in our Apartment and italian life around. Ingrid, Marta & colleagues

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Excellent and very helpful staff Clean Welllocated
Stayed 1 night in Sep 2018
Response from Palazzo Busdraghi on 21 Sept 2018
thank you very much for the kind review and mervellous rating! Marta & colleagues