Buongiorno Robert! Grazie della tua recensione, siamo contenti di sapere che tu sia rimasto soddisfatto dal tuo soggiorno presso il Giada Palace

We apologize because the description was not clear on the site. Now it has been updated. All our rooms are on the ground floor and none has a balcony. Instead all the apartments (with two or three bedrooms, living room, kitchen which are on the first and second floor have a balcony. It is true that it did not have a private balcony, but its room had a view of the pool, and was always accessible to the garden, to all the hours. We have taken your comment in consideration to clarify for future customers. Best regards

We are very happy to read that your stay with us met your expectations and that our services were to your complete satisfaction. We are delighted to read that you have liked our rooms and that you have enjoyed our Dear guest, we would like to thank you once more for your great review and we are looking forward to welcoming you again to our hotel. Kind regards .

Hello, thank you for the positive feedback. We are happy to know you enjoyed your stay in our hotel, thanks for all.. Hope to see you soon! Best regards,

Hi, thank you for sharing your feeds with us. We're glad to know your experience in our hotel has been positive. Hope to see you soon.

Thank you so much for your beautifull words...we hope we'll see again...regards Alejandra

We are pleased that you enjoyed your stay at the Giada Palace. We hope to see you again in the future! Thank you for your comment. Best regards

good morning, the position of our structure is 1,100 Km from the storics walls and 200 mts of the supermarket this is a fact that we can not change. For us, the opinion of our customers is important to improve every time in what is available to us. Best regards

Grazie della bella recensione...i rumori esterni non dipendono da noi,per cui non possiamo fare molto per eliminarli...sperando di avere soddisfatto tutte le vs esigenze e richieste con gratitudine serena (staff)

Thank you very much for your kind feedback. We work really hard to make sure every single guest is having a good time in our place and we are happy to see that our work has soddisfied you and your partner. We hope to welcome you again in the future. Kindest regards Giada Palace

Thank you very much for you feedback. We are trying every single day to improve our service for all the guest staying in our place. We already took a note from your feedback and we are working hard to sort out all the small problems because sometimes little thing makes big difference. We hope to welcome you again in the future. Once again thank you for your feedback

for some bookings through some sites, we are NOT sent any telephone number to contact our guests. This sometimes makes check in longer. simply write to us via whatsapp and we always respond within 2 minutes

Ci spiace per la vostra recensione.Essendo un affittacamere e NON un Hotel, andrebbero anche rimodulate le aspettative.

Tusen takk for at du bodde på anlegget vårt, i håp om å være vert for deg snart!

Hallo Michael, vielen Dank für das positive Feedback. Wir freuen uns zu wissen, dass Sie Ihren Aufenthalt in unserem Hotel dank der angenehmen Gastfreundschaft des Personals genossen haben. Wir hoffen, Sie bald zu sehen! Alles Gute

Ciao Alessandro, tutto lo staff ti ringrazia e non vede l'ora di accoglierti di nuovo:)

Graze mille Alessandro per il suo splendido giudizio, la soddisfazione del nostro cliente è per noi di primaria importanza. Speriamo di poterla ospitare presto! Grazie!

Grazie mille Stefan, per la sua ottima recensione. E' stato un piacere ospitarla e sarà sempre benvenuto, Saluti,

Ci dispiace che la sua valutazione non sia stata all'altezza delle vostre aspettative. Lavoriamo per migliorarci ogni giorno di più. Cordiali saluti

Goedemorgen! Bedankt voor uw review, fijn om te horen dat u tevreden was over uw verblijf in ons hotel. We hopen je weer te mogen ontvangen

Grazie mille per l'ottima recensione.

Grazie mille per aver soggiornato presso la nostra struttura. Speriamo di ospitarvi di nuovo!

Hi Thomas, thank you for sharing your feeds with us. We're glad to know your experience in our hotel has been positive, hope to see you soon.

Signor Matteo, la ringrazio infinitamente per averci scelto. Spero di rivederla presto qui a LUCCA nella nostra struttura :)

Merci beaucoup Régine, d'avoir séjourné dans notre hôtel, dans l'espoir de vous accueillir bientôt!

thank you

grazie

Thank you very much for your wonderful judgment, the satisfaction of our client is of primary importance to us. We hope to welcome you soon! Thank you!

Dear guest,.We would like to thank you for staying in our hotel and for taking the time to review our hotel on Hotels.com

Grazie mille per aver soggiornato presso la nostra struttura e per l'alto giudizio espresso: ne siamo onorati. Speriamo di ospitarvi di nuovo e molto presto!

Gentile Ospite, la ringrazio infinitamente per averci scelto e per il suo splendido giudizio! Spero di rivederla presto qui a LUCCA nella nostra struttura :) grazie

Grazie mille per aver soggiornato presso la nostra struttura e per il suo commento positivo! Cordiali saluti

Grazie per la sua recensione!

Muchas gracias por dedicar su tiempo a escribir su opinion. Le deseamos todo lo mejor!