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Reviews of Pullman Luang Prabang

5 out of 5
Pullman Luang Prabang
Ban Pong Wanh, Luang Prabang, Louangphabang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 76 out of 106 reviews" "
Rating 8 - Good. 18 out of 106 reviews" "
Rating 6 - Okay. 7 out of 106 reviews" "
Rating 4 - Poor. 3 out of 106 reviews" "
Rating 2 - Terrible. 2 out of 106 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Esther vie nie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s landscape is extremely beautiful and the stay is very comfortable . The rooms are spacious and very clean. Futhermore the services from all the staff there is exceptional and very helpful especially front desk receptionist ms velra . We would definitely choose to stay here if we visit luang prabang again.
Stayed 3 nights in Nov 2023
Response from Pullman Luang Prabang on 21 Nov 2023
Dear Esther vie nie,Thank you for your recent stay and we appreciate your feedback. We are truly grateful for your comments and glad to hear that our team is able to make such an impact on celebrating your birthday. Your compliment for Velra is highly appreciated, we will certainly pass it on to her.We hope for another chance to welcome you back. Warmly,Pullman Luang Prabang

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the staff was excellent. I will definitely stay at Pullman on my next visit to Luang Prabang.
Stayed 2 nights in Jun 2023
Response from Pullman Luang Prabang on 1 Jul 2023
Dear Nicholas,Thank you very much for the recent stay. It's indeed very encouraging to hear that you enjoyed the service and already think about your next visit with us. We sincerely look forward to your return.Warmly,Pullman Luang Prabang

10/10 Excellent

Victor

Stayed 2 nights in Jun 2023
Response from Pullman Luang Prabang on 20 Jul 2023
Dear Victor,Thank you very much for choosing to stay with us and sharing such a great view here.We are glad to know that you have enjoyed the stay and we very much look forward to welcoming you back again.Kop chai lai lai.Warmly,Pullman Luang Prabang

10/10 Excellent

Andrew

Stayed 4 nights in May 2023
Response from Pullman Luang Prabang on 26 May 2023
Dear Andrew,Thank you for the stay and for sharing your experience here with us.We are indeed very glad to hear that we provided the level of service that met your satisfaction. We sincerely look forward to your return. Warmly,Pullman Luang Prabang

6/10 Okay

Chanvit

Stayed 1 night in Apr 2023
Response from Pullman Luang Prabang on 16 Apr 2023
Dear Chanvit,Thank you for having chosen to stay with us and sharing the feedback.Could you please let us know the areas that we could have improved? We'll certainly look into the issues that you experienced.We sincerely look forward to hearing from you.Warmly,The Pullman Luang Prabang

10/10 Excellent

Chanvit

Stayed 1 night in Apr 2023
Response from Pullman Luang Prabang on 16 Apr 2023
Dear Chanvit,Thank you for your recent stay and sharing such a great feedback with us here.We sincerely look forward to your return.Warmly,The Pullman Luang Prabang

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service
The staffs are great and friendly. They are providing excellent services and we have a great time there. There is room for improvement on the mattresses and pillows and the patio’s furniture.
Stayed 3 nights in Mar 2023
Response from Velra Zheng, Guest Experience Manager on 30 Mar 2023
Dear Cindy,Thank you very much for sharing your recent stay at Pullman Luang Prabang. We are glad to learn our team has done utmost to ensure you a comfortable stay. And certainly, the area of improvement that you mentioned will help us improve our service and experience for all our guests. We appreciate your comment and sincerely look forward to your next visit Cindy!With kind regards,

10/10 Excellent

Cara

Stayed 3 nights in Feb 2023
Response from Pullman Luang Prabang Team on 1 Mar 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 Excellent

Jesse

Stayed 2 nights in Feb 2023
Response from Pullman Luang Prabang Team on 1 Mar 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 Excellent

Forest

Stayed 10 nights in Jan 2023
Response from Pullman Luang Prabang Team on 1 Mar 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

2/10 Terrible

Hyung kun

Stayed 1 night in Feb 2023
Response from Pullman Luang Prabang Team on 1 Mar 2023
Thank you for rating your recent experience with us. We apologize for any inconveniences you may have had, Please do email us at H9112@accor.com so we can help you with anything you may require.Sincerely,Pullman Luang Prabang Team

10/10 Excellent

Tobias, Seattle

Stayed 3 nights in Jan 2023
Response from Pullman Luang Prabang Tea on 15 Mar 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Sincerely, Pullman Luang Prabang Team

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2023
Response from Pullman Luang Prabang Team on 1 Mar 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 Excellent

noy saetia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and everyone was friendly and helpful.
Response from Pullman Luang Prabang Team on 1 Mar 2023
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 Excellent

Soksan, Prior Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean quiet nice beautiful landscape. Staff is very friendly and helpful. Everything was great in this property.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, 5km out of Luang Prabang centre but the free shuttle service made it really easy! Very friendly staff, nothing was too much trouble and they arranged all of our trips for us. Would definitely stay here again!!!
Stayed 4 nights in Oct 2022

8/10 Good

Anil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Elvin

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel and staff!! i stayed there for 5nights and was really really with the room and the staffs.
Stayed 5 nights in Jun 2022

10/10 Excellent

MEIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing excellent hotel
One of the most beautiful hotels we have stayed in during our 40 years of travelling. There are rice fields and ponds in the hotel's area' lovely plantations and view. So quiet and tranquil. The hotel upgraded us and decorated our room due to our anniversary. They also welcomed us with cakes, fruits and flowers. The staff was helpful and their service was amazing.
Stayed 3 nights in Feb 2020
Response from Pullman Team on 25 Feb 2020
Thank you very much for such a wonderful review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Wonderful hotel and staff try their best even if they don’t always understand you.
Stayed 3 nights in Feb 2020
Response from Pullman Team on 19 Feb 2020
Thank you for your generous review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Pullman Team on 19 Feb 2020
Thank you for staying with us!

10/10 Excellent

Ibis M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing cozy resorts
E hotel is like 45m from the airport. The hotel is on the way to the falls.
Stayed 1 night in Feb 2020
Response from Pullman Team on 19 Feb 2020
Thank you for your wonderful review!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Feb 2020
Response from Pullman Team on 11 Feb 2020
Thank you very much!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious property although if you come in end of Jan or early Feb, local farmers might be burning their land to prepare for the next harvest and it could get smoggy, not the fault of the property though.
Stayed 1 night in Feb 2020
Response from Pullman Team on 10 Feb 2020
Thank you for staying with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very spacious. The grounds are impessive as are the rooms. The bed and pillows are luxerious, i only wish i had those pillows at home.
Stayed 2 nights in Jan 2020
Response from Pullman Luang Prabang Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Group cannot be trusted
Excellent aside from accounting which cheated me by refusing cancellation of 2 days This seems to be endemic & fault of the management Will never stay with them or any of their group again unless no other option
Stayed 9 nights in Dec 2019
Response from Wing Ki and Team (Guest Experience Manager) on 9 Jan 2020
Dear David, Sabaidee, thank you very much for choosing our resort and sharing your experience. We understand your disappointment about the cancellation policy, the booking through Hotels.com is non-refundable and we have no option but to follow our agreement. Please accept my sincerest apologies that we failed to make a positive impression and did not meet your expectations. Thank you very much for your feedback and bringing this to our attention.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisurely stay
Room was spacious and comfortable. Amazing view out to the rice paddies and mountains. Pools were spacious and well kept. Service was a bit lacking at the poolside bar, but otherwise fine. Breakfast bar selection was somewhst limited but adequate for the price range. Resort is overall spacious without being gigantic and hits a nice balance.
Stayed 3 nights in Dec 2019
Response from Pullman Luang Prabang Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Pullman Luang Prabang Team on 2 Feb 2020
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel. The food was excellent, the staff was very helpful, our rooms were huge and there was plenty to keep children entertained. If I have the opportunity to return to Luang Prabang I would stay at the PULLMAN.
Stayed 4 nights in Dec 2019
Response from Pullman Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 Excellent

Tam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautifully serene oasis outside the town with rice fields and mountain views. Extremely attentive, welcoming and accommodating staff. Shuttle service provided. Highly recommend this hotel.
Stayed 1 night in Dec 2019
Response from Pullman Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water is a problem It takes over 10 minutes to get hot water Water pressure in shower too low Room was not adequately heated especially when the temp are low Staff could not help raising it Overall good Food good Prices reasonable
Stayed 2 nights in Dec 2019
Response from Pullman Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

6/10 Okay

Ned

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We chose this hotel based on the great reviews and paucity of alternatives in the town. It's a nice enough property for conventions or large groups, but for us and the other couple we were traveling with, it was too far from town - despite available free shuttles. The dining room was expensive for Laos ($12 for a nice buffet breakfast ). The rooms are quite beautiful, but the light switches are tough to figure out - we never really did over a 4 night stay - and the storage is a little funky. The staff is vey friendly and helpful, especially Mr. Thoney and Mr. Mook, but we heard "2 for 1 massage" at the Spa (which is lovely and staffed by capable masseuses) only to find later that there was no such generic deal. The manager ended up giving us a 25% discount, but I paid more here than anywhere else in SE Asia even after the discount.
Stayed 4 nights in Nov 2019
Response from Pullman Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pullman LP Is awesome
I love this hotel. Excellently rooms. Friendly staff.
Stayed 5 nights in Nov 2019
Response from Pullman Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Setting worth being out of town
Beautiful setting. Willing staff but relatively low levels of comprehension. To be fair, this is Laos and anyway so much else at the hotel makes up for this. Breakfast and restaurant food are fine but nothing special. Room rates are very fair compared to equivalent hotels in town and I would be happy to pay +10-20% for enhanced breakfast offering and food at the restaurant. Not for you if being in town important but it’s an easy ride in and out and you get a serene environment you cannot get in town even at the smartest hotels at x2+ the price.
Stayed 3 nights in Nov 2019
Response from Pullman Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang!

10/10 Excellent

Kham hou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you are in the area
Stayed 2 nights in Nov 2019
Response from Pullman Team on 2 Feb 2020
Thank you for choosing Pullman Luang Prabang!

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was most enjoyable with the amazing mountain view. The hotel staff where exceptional. My only one comment is the hotel transport into town needs to be more frequent.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here! As a solo traveler, it was wonderful to find a peaceful place but also somewhere that was close enough to get to the places I wanted to see. The shuttle to town was perfect and the staff were all friendly and helpful. Everyone always had a smile and a friendly greeting for me.
Stayed 4 nights in Oct 2019
Response from Pullman Luang Prabang Team on 17 Nov 2019
Thank you very much for such a lovely feedback !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lush greenery of the compound is stunning and it's so peaceful and quiet.
Stayed 6 nights in Oct 2019

8/10 Good

fatema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Jude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Luang Prabang
Amazing service, English speaking staff. Tony was a great concierge. Over the top for meeting our needs
Stayed 1 night in Sep 2019
Response from Wing Ki and Team (Guest Experience Manager) on 26 Sept 2019
Dear Jude, Thank you very much for staying with us and share your experience. I had shared your compliment to the team and especially to Tony, he is so grateful for your recognition of his services. On behalf of the entire team, we wish you a nice weekend and if you will travel to Luang Prabang again, please do not hesitate to contact us.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The team was absolutely fantastic, especially Hugo and Pheng. The property needs a bit of work when it comes to the AC. In general, we had a good stay but had some higher expectations from a 5 star, working at one.
Stayed 3 nights in Jun 2019

10/10 Excellent

JD, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Pullman Luang Prabang. This new resort is just outside of town in a beautiful setting. The resort provides a shuttle service to and from town making the sights/restaurants in town easily accessible. The grounds and rooms were spacious and lovely. The service was absolutely top notch- the staff was so friendly and eager to help with anything. I would highly recommend staying here!
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Jed

Travelled with group
Disliked: Cleanliness
It was good value for money. The room was nicely furnished and large. However, the details of a good 5 star hotel is not there. The air condition was not cold and were not fixable apparently, the pool was not properly cleaned with green moss, the room service closed at 10:30pm when the in-room menu says 1am. The shuttle is every 2 hrs and stops at 9pm which is quite early.
Stayed 2 nights in May 2019
Response from Wing Ki and Team (Guest Experience Manager) on 23 May 2019
Dear Jed, Sabaidee from Luang Prabang! Thank you for choosing to stay with us during your recent visit to Luang Prabang. We are delighted to hear that you found our accommodations to be spacious and had an opportunity to lavish in their peace and comfort. Unfortunately, it has been exceptionally hot in Luang Prabang in the month of May but rest assured, our chief engineer have been working around the clock to adapt the resorts climate control to meet the needs of our guest as well as maintain a rigid schedule when it comes to cleaning our pool facilities to ensure our guest are able to enjoy. We humbly apologize for the oversight between the information provided in our in room dining menu and our main kitchen’s operation hours. We would like to thank you for bringing this issue to our attention and please trust that our senior management team have meticulously reviewed the needs of our guest and have put into action, a plan to provide a 24 hour in room dining service so that all our guests can savor our cuisine whenever they desire from the peace and comfort of their room. Once again, we would like to take this opportunity to thank you for your candid feedback. Your comments have been invaluable and have served as an inspiration for our team to focus on areas of improvement, as well as, commend our team members on their hard work in providing the services and facilities you were able to enjoy during your stay with us. If you ever find yourself in Luang Prabang again, please don’t hesitate to contact me personally, on behalf of the entire Pullman team, we are confident that we will provide you with the services and an experience that will be beyond your expectations.

8/10 Good

nun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View and atmosphere were so nice. Service and staff were great. What to improve is cleanliness of swimming pool and breakfast taste.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quiet and peaceful. I love the spa there. It was happened that my room air-con got problems and could not be fix, two night sweating
Stayed 2 nights in Apr 2019

10/10 Excellent

Anjna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new hotel is set in the midst of a working farm. AS such it is slightly away from the city, offering little distractions, and lots of opportunity to rest and relax in a serene ambience. There is a shuttle that takes you into town so i did not feel isolated in any way. The staff were amazing, and went above and beyond to make my stay feel special. This is a new hotel, they are still working out some minor kinks, but nothing that took away from my experience.
Stayed 3 nights in Apr 2019

10/10 Excellent

Irish Princess Mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 4-day amazing stay. 10/10
I love the staff, they are very friendly and very accommodating and always greet us with smiles. They are very helpful with all of our concerns. Our room has been free upgraded to premium. The room is big and beautiful with patio. I love the bathtub and shower room. The bed is big and comfortable. Very clean as well. The hotel has a lot of nice amenities (gym, shower area, view deck, cart service, yoga, infinity pool, bar, etc) They offered free scheduled shuttle service going to downtown which is 15 mins away. This place is luxurious and peaceful, away from busy downtown. I just wish we went there not the smokey season but still we enjoyed our stay. We would definitely go back. 10/10
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely polite, helpful and friendly. Fantastic setting. Room was superb. Food at the restaurant was excellent.
Stayed 3 nights in Apr 2019

10/10 Excellent

Ramah, Hanoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, beautiful hotell especially the lobby area And restaurant. Nice garden and garden deck. Ms.Moey from the receptionist also very helpful.
Stayed 1 night in Apr 2019