Outdoor pool

Reviews of The Westin Pasadena

4 out of 5
The Westin Pasadena
191 N Los Robles Ave, Pasadena, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 566 out of 1002 reviews" "
Rating 8 - Good. 197 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 68 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Conrad, Riverside

Business traveller
Disliked: Staff & service
Bad service no consideration
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in California, and this hotel did not disappoint—excellent staff and accommodation.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Joseph,Thank you for staying with us at The Westin Pasadena and for your fantastic review. We appreciate your kind words and are glad you enjoyed your visit. Should your travels bring you back to California, we hope to welcome you back for another relaxing stay.

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness, amenities
Easy to find from interstate. surrounding areas where nice. Parking was a pain as scanning my key wasnt always easy. Checkin was a disaster as room especially the beds in 2 rooms had many stains and was told no other rooms available and could cancel if we like, not that easy when you would lose your money. Given back one nights stay of accommodation plus complementary breakfast which to be honest wasnt the best as done on a pricing scale at least water was free!!
Stayed 3 nights in Apr 2024
Response from Property Management on 1 May 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on 1 May 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

6/10 Okay

Alma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk agent who checked me in made a concerted effort to note that because I booked through Expedia, they could not accommodate my request for a room with one bed (I requested a king) and instead gave my husband and I a room with double beds. It feels difficult to imagine a hotel of this size filled to capacity in the one bed rooms, but it did not feel like the desk agent made any effort to try to remedy the inconvenience and rather made me feel like I had made some sort of error.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Alma,Thank you for taking a moment to leave a review. We regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. We understand your dismay, and we'll be sure to share your feedback with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you enjoyed your time in Pasadena.

10/10 Excellent

yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located between Old Town Pasadena and the business district. Walking distance to restaurants, shops, City Hall etc... The staff is kind.
Stayed 4 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Yvonne,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at The Westin Pasadena.

10/10 Excellent

Nilson, Pittsburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Shopping plaza was very close. Quiet. I would stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Nilson,We at The Westin Pasadena thank you for your review. We are glad you found some time to enjoy our nearby shopping plaza and that you found our comfortable, clean accommodations enjoyable. We look forward to your next visit.

8/10 Good

robert, Rapid City

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and attentive staff and a stellar location in central downtown Pasadena. Rooftop pool and fitness center are fantastic (and 24hours!), and would benefit from functioning spa. Breakfasts were served up with care and attention to detail. I look forward to our next stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Robert,Thank you for choosing The Westin Pasadena as your home away from home. Your feedback is very beneficial, and we thank you for taking the time out of your day to provide us with such a generous review. We love hearing what our guests loved the most about their stay and we thank you for highlighting our wonderful breakfast offerings, amiable staff, and many amenities to make your stay even more fun. Your return is highly anticipated, so come back soon!

10/10 Excellent

Hope, Saugus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 24 Apr 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, we were on a two day getaway to celebrate 47 years of marriage, it’s very quiet & we loved it Thank you
Stayed 2 nights in Apr 2024
Response from Property Management on 17 Apr 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Carlos! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant Ventanas has nice outdoor dining. The food was fresh and delicious. The staff was super friendly. The adjoining courtyard with a nice fountain, old church and the Civic Center was nice to walk around after dinner. There’s also a few restaurants there if you don’t want to eat at the hotel. Room was clean and spacious, the staff were helpful and friendly. We only paid $17 for overnight parking in the adjoining underground parking structure with hotel validation. The large fitness center was great and it had a nice pool area. We would stay here again.
Stayed 1 night in Apr 2024
Response from Property Management on 17 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2024
Response from Property Management on 17 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Rosa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property quiet cozy rooms. Very clean
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Rosa,Thank you for your kind words! We're thrilled you enjoyed our beautiful property and found our rooms quiet and comfortable. It would be a pleasure to welcome you back to The Westin Pasadena for another stay!

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quick checkin. We called for two rooms close by and our request was granted.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Margarita,We take great pride in our clean, comfortable accommodations and are happy you enjoyed them. The Westin Pasadena would love to host you again in the near future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Property Management on 17 Apr 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Milind, New York

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The towels were a little old. Overcharging for parking. Great lobby area.
Stayed 1 night in Apr 2024
Response from Property Management on 15 Apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

Casandra, Baudette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, but we really wish there was a hot tub
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Cassandra,Thank you for taking the time to leave us feedback. We are pleased to hear you enjoyed the beauty of the property. We have passed on your suggestion for a hot tub to management. We would love to host you again and give you the stay you expected and deserve.

10/10 Excellent

Maria D

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2024
Response from Property Management on 11 Apr 2024
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Property Management on 15 Apr 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks Westin, even though my room Type wasn’t available , you did you best with a decent room.
Stayed 1 night in Apr 2024
Response from Property Management on 11 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 3 nights in Mar 2024
Response from Property Management on 11 Apr 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Zovig

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 5 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Zovig,Thank you for being our valued guest at The Westin Pasadena. Our team is honored to have impressed you with our attentive service! The pleasure was all ours, and we hope you return soon.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!! It would be nice however to have venting in the bathroom.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Phil,Thank you so much for choosing to stay with us at The Westin Pasadena. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. However, we appreciate your suggestion regarding the bathroom and will keep that in mind for future changes. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

LISA

Stayed 2 nights in Apr 2024
Response from Property Management on 1 May 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Mario,We're delighted you enjoyed your stay at The Westin Pasadena! Please come see us again soon.

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel. Staff are great and the hotel is well appointed. My only upgrade would be propper barista coffee serives.
Stayed 1 night in Apr 2024
Response from Property Management on 8 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so quiet and peaceful. There were times were we sat alone for hours in the lobby without anyone sitting next to us. The rooms were beautiful and the views fantastic. The city of pasedena is amazing. The hotel is located right by everything. It is right across the street from the beautiful City council building and americas got talent.
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Carlos,Thank you for your glowing review of The Westin Pasadena! We appreciate your compliments about our peaceful accommodations, beautiful views, and convenient location. It would be an honor to welcome you back anytime.

10/10 Excellent

Jennifer Lyn

Stayed 3 nights in Mar 2024
Response from Property Management on 24 Apr 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Michael, Jefferson City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea at the front desk was incredible, the property is nice and right off the freeway. It’s about a 7-10 minute walk to old town Pasadena which was just great. The parking is interesting, they share the garage with other businesses so it can get pretty crowded during the weekdays. Just make sure you get your parking ticket validated and they’ll add it to your hotel cost, or you’ll have to pay for every in and out. While I don’t love being charged for parking. It did feel safe down there. Didn’t get to use the pool as it was chilly, but it’s nice looking and the gym is also equipped very well.
Stayed 3 nights in Mar 2024
Response from Property Management on 3 Apr 2024
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Andrea! We look forward to welcoming you back to our hotel in the future!

8/10 Good

Glendalee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Property Management on 2 Apr 2024
Thank you for taking the time to share your experience with us. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was nothing short of amazing! Really really comfortable. The rooms were clean, cozy, and welcoming. We loved staying here.
Stayed 1 night in Mar 2024
Response from Property Management on 2 Apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Marc

Travelled with partner
Sink in room did not drain; no hot water in room; safe did no work; wallpaper patched in with glue; difficult room key response
Stayed 3 nights in Mar 2024
Response from Property Management on 2 Apr 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

2/10 Terrible

Isabel, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dan on 2 Apr 2024
Hello Isabel,Thank you for your review. May I ask what you were not satisfied during your stay?Thank you!

8/10 Good

Fred

Stayed 1 night in Mar 2024
Response from Property Management on 24 Apr 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Shalray, Capitola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel- parking was the only thing we didn't like- unless you pay for valet , the parking is far
Stayed 2 nights in Mar 2024
Response from Property Management on 2 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and convenient location friendly and great staff
Stayed 1 night in Mar 2024
Response from Property Management on 2 Apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Evan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel, i’ve seen a lot of reviews talking about rude staff, i didn’t run into anyone who was rude, front desk as well as valet drivers were very nice. worth the stay with all the things within a block or 2. will stay in palm suite next time i stay!
Stayed 3 nights in Mar 2024
Response from Property Management on 2 Apr 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 Okay

AnaMaria

Travelled with family
Liked: Cleanliness
i like the location. I did not like the restaurant food, is expensive and not taste.$70 for breakfast for 2 person is too much.if is good breakfast. i have no problem paying ....
Stayed 2 nights in Mar 2024
Response from Property Management on 2 Apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Sarvenaz

Stayed 2 nights in Mar 2024
Response from Property Management on 17 Apr 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming the restaurant bar was amazing and the servers were all so great.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Veronica,Thank you for your recent stay at The Westin Pasadena. We are so happy to hear you thoroughly enjoyed our friendly services as well as our clean accommodations. It's delightful for us to know that you took full advantage of the hotel's amenities. We look forward to your next visit. Thank you again for your review.

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the heart of Old Town Pasadena. Staff was extremely friendly
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Kristin,It's fantastic to hear that you enjoyed our prime location and that our team made you feel at home. At The Westin Pasadena, we take pride in offering a memorable experience for our guests, and we can't wait to welcome you back.

8/10 Good

Gyaneshwar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the weather and the cleanliness
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Gyaneshwar,Thank you for sharing your experience with us! We're delighted you enjoyed our attention to cleanliness and that the weather was pleasant for your stay. Your satisfaction fuels our team's commitment to providing great service for our guests, and we look forward to welcoming you back to The Westin Pasadena for another enjoyable stay!

10/10 Excellent

David

Travelled with partner
Liked: Property conditions & facilities
Attractive furnishings and many comfortable sitting areas. Comfortable beds.
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear David,It was a pleasure to host you at The Westin Pasadena. We understand the importance of a great night's sleep, so we're pleased you appreciated our comfortable beds, as well as our stunning decor. Safe travels, and we look forward to your next stay.

10/10 Excellent

David, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and friendly staff.
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear David,We're so happy to hear you had a great stay with us at The Westin Pasadena. Our friendly staff and convenient location are just some of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. The next time you're in the area, please do not hesitate to visit us again.

10/10 Excellent

Art, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property. The cleaning crew was excellent.
Stayed 3 nights in Mar 2024
Response from Property Management on 19 Mar 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 4 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Sandra,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If your adventures bring you back to the area, please come see us again.

8/10 Good

Tim

Stayed 1 night in Mar 2024
Response from Property Management on 2 Apr 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The option to valet park or to choose self-parking in the underground garage was very convenient.
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Scott,Thank you for allowing The Westin Pasadena to host your recent stay. We're happy to hear you appreciated the option to either self-park or valet park your car in our underground garage. We're grateful for your kind comments, and we hope to have the pleasure of your company on another occasion.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on 19 Mar 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Well located for shopping and dining.
Stayed 4 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Julia,It was a pleasure hosting you at The Westin Pasadena. Your kind words on our convenient location are very much appreciated and we invite you back for another excellent stay.