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Reviews of Staybridge Suites Long Beach Airport, an IHG Hotel

3 out of 5
Staybridge Suites Long Beach Airport, an IHG Hotel
2680 Lakewood Boulevard, Long Beach, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 243 out of 400 reviews" "
Rating 8 - Good. 81 out of 400 reviews" "
Rating 6 - Okay. 26 out of 400 reviews" "
Rating 4 - Poor. 21 out of 400 reviews" "
Rating 2 - Terrible. 29 out of 400 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for the price.
Stayed 6 nights in Apr 2024
Response from Sasha on 12 Apr 2024
Thank you for your recent review with us. We appreciate your feedback.

10/10 Excellent

Sujai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like proximity to 405 and its noise almost round the clock.
Stayed 1 night in Mar 2024
Response from Sasha on 27 Mar 2024
Thanks for the feedback.

10/10 Excellent

Denise

Travelled with partner
Very comfortable stay Loved the 2 different kind of bed pillows.Front desk staff was great! Only issue was limited parking when returning late in evening but would definitely stay here again
Stayed 1 night in Mar 2024
Response from Sasha on 21 Mar 2024
Thank for the feedback!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent option for us traveling as a family, with the kitchen and breakfast provided. The fold out mattress quality was very poor, but otherwise, we had a very good experience.
Stayed 2 nights in Mar 2024
Response from Jack . General Manager on 19 Mar 2024
Thank you for choosing us . love to see you come back and stay with us again ! i know you will understand that something like mattress could be very subjective . but we assure our guests that everything we provide to our guests is up to the best of our IHG standards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Sasha on 18 Mar 2024
Thank you for the feedback!

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy traffic!
Stayed 1 night in Mar 2024
Response from Sasha on 18 Mar 2024
We appreciate your feedback.

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet! And outstanding staff!!!
Stayed 1 night in Mar 2024
Response from Sasha on 16 Mar 2024
We appreciate your feedback!

10/10 Excellent

Katrina, Carmichael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Sasha on 26 Feb 2024
We can try to keep our hotel clean

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sasha on 26 Feb 2024
Thanks again.

10/10 Excellent

Christine Miner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sasha on 23 Feb 2024
We appreciate you for taking a moment to share your experience with us.

10/10 Excellent

Brittani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and very relaxing.
Stayed 1 night in Feb 2024
Response from Sasha on 23 Feb 2024
We're happy you had a great time!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Long Beach airport, easy check in, clean and helpful. We stayed in the motel a day before our cruise and the day that we arrived back to Long Beach. Would stay at Staybridge Suits again.
Stayed 1 night in Feb 2024
Response from Sasha on 7 Feb 2024
Thank you for your feedback!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice property
nice
Stayed 1 night in Jan 2024
Response from Sasha on 8 Feb 2024
Thanks for your feedback!

10/10 Excellent

Leena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checknin was easy. Plenty of space for my family in 8. Loved the 2 bathrooms. Honestly the perfect space.
Stayed 1 night in Jan 2024
Response from Sasha on 8 Feb 2024
We appreciate you for taking the time to share your experience with us. Please come visit us in the near future!

6/10 Okay

Gregg

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Needs repairs and updates.
Needs repairs and updating. Ice machine in freezer wasn't working and they don't have any ice machines in the building. When i asked the guy at the front desk where the ice machines were he said in every room in the freezer. Really! Our garbage disposer wasn't working but they were able to fix that and the stove was terrible. It looks nice but it kept turning off and sometimes it would adjust the cooking temp.
Stayed 3 nights in Jan 2024
Response from Sasha on 8 Feb 2024
Thanks for your feedback. We have forwarded your concerns to the maintenance department.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sasha on 8 Feb 2024
Thank you again for visiting us.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
All around amazing and the free breakfast is great! Thank you for treating us so well! Definitely coming back when we visit family!
Stayed 1 night in Jan 2024
Response from Sasha on 8 Feb 2024
We appreciate you for sharing your experience with us. Please visit us again in the near future.

10/10 Excellent

Tammie

Travelled with family, Travelled with group
Stayed 2 nights in Jan 2024
Response from Sasha on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Amber

Stayed 1 night in Jan 2024
Response from Sasha on 8 Feb 2024
Great! We appreciate the feedback.

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Our stove wasn’t working so we got switched to a different room. The breakfast was really good and they had so much amenities. Highly recommend!
Stayed 2 nights in Dec 2023
Response from Sasha on 19 Jan 2024
Thanks for your feedback!

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff who checked if we could get early check in and actually checked us in were really friendly and helpful. They were the highlight of our stay. Even when we were waiting in the lobby for the other people in our group the desk staff came to see if we needed anything. Breakfast is included but we left too early to take advantage of this. Convenient location to the airport (3 minutes). On the downside - thin mesh like drapes do not block out much light or help regulate the outside temperature. Drapes were even coming off the drapery rod at each end. Bathtub faucet needs to be fixed. When to turn on the shower only half the water comes out of the shower head. The other half till comes out of the faucet.
Stayed 1 night in Dec 2023
Response from Sasha on 8 Feb 2024
We are glad you had a pleasant stay!

6/10 Okay

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Place was nice, staff needs to be reevaluated especially manager.
Stayed 1 night in Dec 2023
Response from Sasha on 8 Feb 2024
Thanks for your feedback.

10/10 Excellent

Hazel

Liked: Cleanliness
Response from Sasha on 23 Feb 2024
Thank you again.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Long Beach near port for cruise.
Great stay at Staybridge. Comfortable room and bed. Extremely clean. Great breakfast. Even free laundry. Also lots of food options nearby. Rooms were spacious.
Stayed 1 night in Dec 2023
Response from Sasha on 8 Feb 2024
We appreciate you for taking the time to share your experience with us. Please visit us again.

10/10 Excellent

Takia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Minghua

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Christine M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Sasha on 19 Jan 2024
Thank you for your feedback!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sasha on 19 Jan 2024
Thank you!

10/10 Excellent

thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. . .
Stayed 3 nights in Nov 2023
Response from Sasha on 30 Nov 2023
We appreciate you for taking a moment to share your experience with us. Please visit us again in the near future.

10/10 Excellent

Esthefanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay.
Stayed 1 night in Nov 2023
Response from Sasha on 30 Nov 2023
Thanks for your feedback. We appreciate you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sasha on 22 Nov 2023
We appreciate your feedback.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sasha on 19 Nov 2023
We appreciate you for taking the time to share your experience with us. Feel free to visit us again in the future!

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Easy check in. Clean rooms. Love that my son and his friend could play pool.
Stayed 1 night in Nov 2023
Response from Sasha on 15 Nov 2023
We appreciate you for taking the time to share your experience with us.

10/10 Excellent

Betty

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to LGB and 30 minute drive to Disneyland.
Stayed 3 nights in Oct 2023
Response from Sasha on 29 Oct 2023
We appreciate your feedback! Please visit us again in the near future.

10/10 Excellent

Miguel, Fresno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Sasha on 26 Oct 2023
Thank you for taking the time to share your experience with us.

2/10 Terrible

Erin

Stayed 1 night in Oct 2023
Response from Sasha on 26 Oct 2023
Thank you for the review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended the stay
My experience at Staybridge hotel was great!
Stayed 2 nights in Oct 2023
Response from Sasha on 21 Oct 2023
We appreciate you for taking the time to share your experience with us. Please visit us again anytime!

2/10 Terrible

Marjorie

Disliked: Staff & service, property conditions & facilities
Showed up with my reservation number and they had no record of my reservation. Front desk staff not even present and was so rude. I ended up going to a Marriot property that night.
Stayed 1 night in Oct 2023
Response from Sasha on 15 Oct 2023
Thank you for leaving feedback.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check in
Stayed 1 night in Oct 2023
Response from Sasha on 15 Oct 2023
Thank You! Please visit us anytime!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sasha on 15 Oct 2023
Thank you for your feedbback.

10/10 Excellent

lucius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2023
Response from Sasha on 7 Oct 2023
Thank for your feedback .

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel, great breakfast. Reception staff polite and helpful with questions. Only complaint was there was puke/vomit in hallway floor ( possibly from dog). We along with others mentioned it, and were awaiting housekeeping but never showed the entire time we were there and everyone had to step over it.
Stayed 1 night in Sep 2023
Response from Sasha on 7 Oct 2023
Please visit us again!

8/10 Good

Gita

Liked: Cleanliness, property conditions & facilities
I liked tanta there was dining next door
Stayed 1 night in Sep 2023
Response from Sasha on 7 Oct 2023
We appreciate you for taking the time to share your experience with us.

10/10 Excellent

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Handicap room
As a handicap person, this room was perfect for my needs. The check-in was easy, the room clean, and it was easy to move my electric scooter around the room. thank you,
Stayed 1 night in Sep 2023
Response from Sasha on 29 Sept 2023
You're Welcome! Please visit us anytime you need to stay in Long Beach.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, big rooms, loved it.
Stayed 1 night in Sep 2023
Response from Sasha on 29 Sept 2023
Hope to see you soon.

10/10 Excellent

Sujai

Stayed 1 night in Sep 2023
Response from Sasha on 12 Oct 2023
Thank you for you feedback.We appreciate it

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very clean!
Stayed 1 night in Sep 2023
Response from Sasha on 29 Sept 2023
We appreciate you for taking the time to leave your feedback.

10/10 Excellent

yadira, Salt Lake city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sasha on 29 Sept 2023
Thank You

6/10 Okay

lupe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Sasha on 29 Sept 2023
Thanks

8/10 Good

Barbara

Stayed 1 night in Sep 2023
Response from Sasha on 29 Sept 2023
Thank you for your review