Aerial view

Reviews of Starlight Inn South El Monte

2 out of 5
Starlight Inn South El Monte
1220 DURFEE AVENUE, South el Monte, CA

Reviews

6.8
Rating 10 - Excellent. 136 out of 424 reviews" "
Rating 8 - Good. 102 out of 424 reviews" "
Rating 6 - Okay. 50 out of 424 reviews" "
Rating 4 - Poor. 46 out of 424 reviews" "
Rating 2 - Terrible. 90 out of 424 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Gisselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Get rid of springy beds
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,Thank you for your feedback regarding the beds. We apologize for any discomfort you experienced. Your comfort is important to us, and we'll take your feedback into consideration as we strive to improve our accommodations. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Sincerely,Hotel Manager

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, property conditions & facilities
Before I start my review I realize it's a 90 dollar room, in kind of a bad area. Just thought I'd give it a try but your money is best spend elsewhere I'm sure the motel 6 across the street is better and it was the same price. First you can tell the room was not properly cleaned, dirty toilet seat and counters, hair in shower, hair tie left on furniture. Shower knob wasn't attached, blankets on bed had burn holes and stains, no batteries in TV remote so no TV, phone in room broken and front door you can tell has been kicked down before (not very secure). Pros, it has a cool black light in the ceiling, I blacked out the room and checked for body fluids didn't see any, ac worked good, parking right outside your door. Was an interesting experience but won't do it again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we take it seriously. We're sorry for the cleanliness issues and maintenance issues you encountered, as well as the lack of TV functionality and broken phone. Your safety and comfort are important to us, and we regret that we fell short of meeting your expectations. We appreciate your comments on the positives, such as the working AC and convenient parking. We'll address the issues you raised to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Peter

Business traveller, Travelled with partner
Liked: Amenities
The rooms are all new, great staff.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your positive feedback regarding our newly renovated rooms and our excellent staff. We strive to provide our guests with a comfortable and enjoyable stay, and we're delighted to hear that we met your expectations. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

8/10 Good

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the event we were attending.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,We're glad to hear that our location was convenient for the event you were attending. Providing easy access to nearby venues is important to us, and we're pleased to have met your expectations in this regard. Thank you for your feedback, and we hope to welcome you back for another convenient stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Peter

Business traveller, Travelled with partner
Liked: Amenities
Friendly staff!!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff friendly during your stay. Providing excellent service is our top priority, and we're thrilled that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean area and safe
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Rene,Thank you for your positive feedback. We're pleased to hear that you found our area clean and safe! We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Monteon V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you, Monteon V, for your perfect rating! We're thrilled to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your support and hope to welcome you back for another wonderful stay in the future.Sincerely,Hotel Manager

6/10 Okay

L.Brian

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs cleaner towels and clean up the room a little better
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear L.Brian,Thank you for your feedback. We apologize for the oversight regarding the cleanliness of the towels and the room during your stay. Your comments are valuable to us, and we will address these issues with our housekeeping team to ensure that our standards are met and exceeded in the future. We hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

2/10 Terrible

Leslie Brian

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeper did have towels
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience of not having towels readily available during your stay. Providing essential amenities like towels is a basic expectation, and we regret that we missed the mark on this occasion. We will address this matter with our housekeeping team to ensure it does not happen again in the future. Your feedback is appreciated, and we hope to have the opportunity to better serve you during your next visit.Sincerely,Hotel Manager

6/10 Okay

Gabriel

Travelled with family
Disliked: Property conditions & facilities
The room we were given did not have a working air conditioner and when we asked the office about a different room they said they could move us but the tv would not work in the new room. Also the building we were in had a loud noise, I think the plumbing anytime anyone used the bathroom
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear that your room's air conditioner was not working properly and that the alternative room offered had issues with the TV. We understand the importance of a comfortable and functional stay and regret that we fell short in this regard. Additionally, we apologize for any disturbances caused by the plumbing noise. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Lawrence,Thank you for taking the time to leave a positive review! We're delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Santino

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Santino,Thank you for your 5-star rating! We're glad to hear that you had a good experience during your stay. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

2/10 Terrible

Scott

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very loud. It's a dump. Motel 6 is an upgrade
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Scott,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Geena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 Poor

Javier

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Javier,We apologize for falling short of your expectations during your recent stay. Your feedback is important to us, and we will address the issues you've raised to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the cleanliness of the rooms
Stayed 1 night in Dec 2023
Response from Hotel manager on 7 Feb 2024
Dear Guest,Thank you for bringing your concerns about room cleanliness to our attention. We take cleanliness very seriously, and we apologize if your room did not meet your expectations. We will address this issue with our housekeeping team to ensure that our rooms are cleaned to the highest standards. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like only has shower no bath
Stayed 2 nights in Dec 2023
Response from Hotel manager on 7 Feb 2024
Dear Guest,Thank you for sharing your preference with us. We understand that having a bathtub is important to some guests. We apologize for any inconvenience this may have caused during your stay. Your feedback is valuable, and we'll take it into consideration as we strive to improve our accommodations. If you have any other preferences or requests for your next visit, please don't hesitate to let us know.Sincerely,Hotel Manager

2/10 Terrible

Richard or Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
The room had a bad table needed to screw tight, no phone. No fire alarm, went to ask if we can chsnge the table and they said no. Tv worked in that room. They gave us another room next door tv did not work and we asked and the front desk gave us a dum excuse and said no tv. So we ask to get the prior room and if we can swuap tales and they said no. So we took the 1st room with woble tsble. Bad service
Stayed 1 night in Feb 2024
Response from Hotel manager on 5 Feb 2024
Dear Guest,We apologize for the inconveniences you experienced during your stay, including the issues with the table, phone, and TV. This falls below our standards, and we sincerely regret any frustration you felt. Your feedback is essential, and we will address these concerns to improve our services. If there's anything more you would like to share or if you have further concerns, please contact us directly. We hope to have the opportunity to make amends and provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Rigo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 👍
Stayed 1 night in Feb 2024
Response from Hotel manager on 5 Feb 2024
Dear Guest,We're thrilled to hear that you had a great experience! If there are specific aspects you particularly enjoyed or if there's anything we can do to make your next stay even better, please let us know. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

8/10 Good

Emmanuel

Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Mar 2024
Dear Emmanuel,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you had a pleasant experience during your visit. Your satisfaction is our top priority, and we appreciate your kind words. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Chau

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel manager on 29 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

WILLIAM, Porter Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people here. Highly recommended
Stayed 1 night in Jan 2024
Response from Hotel manager on 24 Jan 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Your recommendation is greatly appreciated, and we look forward to the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Gilbert

Business traveller
Stayed 1 night in Jan 2024
Response from Hotel manager on 23 Jan 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Donald, Ewa Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. Located near the freeways and restaurants. I have stayed there several times. Good pricing for my stay. Comfortable bed.
Stayed 1 night in Jan 2024
Response from Hotel manager on 23 Jan 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you appreciate our convenient parking, proximity to freeways and restaurants, reasonable pricing, and comfortable beds. We value your loyalty and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Tv did not work. Moved to another room and did not have no fridge or microwave and some of the lights were missing. Also the TV remote did not work for the person in the room next to me it needed batteries and they did not have any batteries for his remote so I gave him the battery in mine. Also no iron
Stayed 1 night in Jan 2024
Response from Hotel manager on 22 Jan 2024
Dear Guest,We sincerely apologize for the inconvenience you faced during your stay. It's disappointing to hear about the issues with the TV, room amenities, and lighting. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable experience for our guests. Thank you for your understanding, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 22 Jan 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Ricardo

Stayed 1 night in Jan 2024
Response from Hotel manager on 22 Jan 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Went to bathroom and saw a cockroach, ants and flies.
Stayed 1 night in Jan 2024
Response from Hotel manager on 13 Jan 2024
Dear Guest,We sincerely apologize for the unwelcome experience you had during your visit. Your feedback about the presence of pests is deeply concerning, and we take this matter seriously. Our team is addressing the issue promptly to ensure a cleaner and more comfortable environment for our guests. We appreciate your understanding, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from Hotel manager on 11 Jan 2024
Dear Guest,Thank you for your positive feedback! We're delighted to know you found our hotel to be a great place to stay. We hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Okay

Yesenia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The new receptionist is rude
Stayed 4 nights in Dec 2023
Response from Hotel manager on 10 Jan 2024
Dear Guest,We apologize for the inconvenience caused by the behavior of our receptionist. Providing courteous and helpful service is a priority for us, and we are disappointed to hear that you had a negative experience. Your feedback is valuable, and we will address this issue with our team to ensure a more pleasant experience for all guests. If there's anything specific you'd like to share about the encounter, please feel free to provide more details. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

2/10 Terrible

Leslie Brian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
People above me was loud playing music all day and night I told the morning staff the next morning and still a lot of running and hitting the floor
Response from Hotel manager on 9 Jan 2024
Dear Guest,We apologize for the disturbance caused by the noise from the guests above you during your stay. Your comfort is important to us, and we regret any inconvenience this may have caused. Our team will address this issue to prevent similar occurrences in the future. If there's anything else you'd like to share or if there's a way we can make it up to you, please let us know. We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful experience in the future.Sincerely, Hotel Manager

4/10 Poor

Raul

Stayed 1 night in Jan 2024
Response from Hotel manager on 10 Jan 2024
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of your expectations, and we would appreciate more details to better understand and address the issues you encountered. Your satisfaction is important to us, and we value your input. Please feel free to provide additional information or contact our team directly so we can work to make improvements.Sincerely, Hotel Manager

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Hotel manager on 9 Jan 2024
Dear Guest,Thank you for taking the time to provide feedback. We value your input and would like to understand more about your experience to address any concerns you may have had during your stay. If there are specific areas where we can improve or if you have suggestions, please feel free to share them with us. We strive to provide the best possible experience for our guests and appreciate your insights.Sincerely, Hotel Manager

8/10 Good

Yesenia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Leslie Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Viv

Stayed 1 night in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Christian

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water pipes was making noise the hold time
Stayed 3 nights in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest,We apologize for any inconvenience caused by the noise from the water pipes during your stay. Your comfort is our top priority, and we're sorry that this issue impacted your experience. Our team will address this concern to ensure it doesn't recur in the future. If there's anything else you'd like to share or if there's a way we can make it up to you, please let us know. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like my stay
Stayed 3 nights in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest,Thank you for taking the time to share that you enjoyed your stay. We're delighted to hear that you had a positive experience. If there's anything specific you particularly liked or if there's anything we can do to make your future stays even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back.Sincerely, Hotel Manager

2/10 Terrible

Randolph

Stayed 2 nights in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Ashley

Stayed 6 nights in Nov 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple easy for a few night stays traveling
Stayed 1 night in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest,We appreciate your concise feedback and are pleased to hear that our hotel provided a simple and easy experience during your short stay. If there are any specific aspects you enjoyed or if there's anything we can do to enhance your future visits, please let us know. We look forward to welcoming you back whenever your travels bring you our way.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stupid place to stay
No tv no towels service sucked nosy people next door were loud.
Stayed 1 night in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay, including the lack of TV, towels, and subpar service. Your experience is not reflective of our standards, and we're committed to addressing these concerns promptly. We appreciate your feedback, and it will help us improve our services. If there's anything specific you would like us to look into or if there's a way we can make it up to you, please let us know. We value your input and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

6/10 Okay

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
El wifi muy malo 👎
Stayed 1 night in Nov 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest,We apologize for the inconvenience you experienced with the WiFi during your stay. Providing a reliable internet connection is important to us, and we'll investigate the issue to ensure improvements are made. Your feedback is valuable, and we appreciate your understanding. If there's anything else you'd like to share or if there's a specific aspect of the WiFi you'd like us to address, please feel free to provide more details. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Samantha

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Great staff, clean rooms, no issues
Stayed 2 nights in Nov 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest,Thank you for taking the time to share your positive experience. We're delighted to hear that you found our staff great, rooms clean, and encountered no issues during your stay. Your satisfaction is our priority, and we appreciate your kind words. If there's anything specific you enjoyed or if there's anything we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

8/10 Good

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Eileen

Stayed 1 night in Nov 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Shlomit

Disliked: Cleanliness
Stayed 1 night in Nov 2023