Terrace/patio

Reviews of Sonesta ES Suites Torrance Redondo Beach

3 out of 5
Sonesta ES Suites Torrance Redondo Beach
19901 Prairie Ave, Torrance, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 486 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Apr 2024
Thank you for the excellent rating, Aaron!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta ES Suites Torrance Redondo Beach! We look forward to hosting you again soon.

8/10 Good

William

Travelled with partner
Liked: Staff & service
Room was spacious. Full kitchen was nice. Room was noisy due to other guests upstairs.
Stayed 4 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
William, we appreciate your feedback. It's great to hear that you enjoyed the ample space and fully equipped kitchen at Sonesta ES Suites Torrance Redondo Beach. On the other hand, we are sorry to learn about the noise disturbance you experienced. We're committed to ensuring a serene environment in all our rooms and we will take necessary measures to control noise levels. Thank you for bringing this to our attention. We hope you will choose us again for a more peaceful stay.

8/10 Good

Agata

Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for taking the time to leave us a 4/5 rating, Agata!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sonesta ES Suites Torrance Redondo Beach.

6/10 Okay

Rosemary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My stay was on budget, Sarah at the reception is super nice and helpful with a great smile all the time. Great parking in front of your room. Close to a lot of restaurants, and shops. The room is clean BUT the furniture was damaged as couch cover, desk chair, etc.
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Rosemary, it's heartening to hear you enjoyed the value for money, the convenient parking options, and our location near numerous eateries and shops during your stay at Sonesta ES Suites Torrance Redondo Beach. We're glad that Sarah's warm attention made a positive impression. However, we apologize if the condition of some room furnishings didn't match your expectations. Your feedback has been noted and will be addressed to improve future guest experiences. Thank you for your review, and we hope to see you again soon.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always my go to spot
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Angel, it's truly heartening to hear that Sonesta ES Suites Torrance Redondo Beach is your preferred choice whenever you travel. We appreciate your recognition and look forward to continually exceeding your expectations in the future.

6/10 Okay

Babajide

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
First hotel to not have late checkout and I’ve been traveling for more than 20 years. That was quite strange to me. Decent stay, nothing extraordinary. I would go again but to the Sonesta right on the pier instead.
Stayed 5 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Babajide, thank you for sharing your recent hotel experience. It's unfortunate that our checkout policies did not meet your typical expectations. We appreciate your constructive feedback. It's also good to hear that you had an acceptable stay and you're still considering our brand for future travels, especially our location on the pier. We are confident your following visit would be more satisfactory.

8/10 Good

Julia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled musty, carpet seemed dirty.
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Julia, thank you for sharing your observations. We're regretful to hear you experienced a musty smell and concerns about cleanliness. We hold cleanliness and freshness to high standards and will address these areas of concern. Thanks again for your valuable feedback and we hope to have the chance to better serve you in the future.

2/10 Terrible

Kamilla

Disliked: Cleanliness, staff & service, property conditions & facilities
I was bitten by fleas
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Kamilla, we deeply regret to hear about your discomfort during your stay. Please know that maintaining a clean and comfortable environment for our guests is of utmost importance to us. We've taken note of your observation concerning potential pests and assure you that we've initiated immediate measures to address the situation. We appreciate your feedback and hope for the opportunity to better serve you in the future.

4/10 Poor

Christa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
We appreciate the feedback, Christa.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Poor

Riley

Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Apr 2024
We appreciate the feedback, Riley.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 10 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Mark, thank you for sharing your positive experiences at Sonesta ES Suites Torrance Redondo Beach. We're thrilled you had a great stay with us and we hope to welcome you back soon.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel! The furniture in our hotel room were dirty maybe need a bit of an update but it was nice and roomy and came with a whole kitchen I would definitely stay again!
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Felicia, it's so refreshing to hear that you found Sonesta ES Suites Torrance Redondo Beach to be a nice and spacious place to stay! We strive to provide well-equipped accommodation for our esteemed guests. It is noted that certain room elements might need some refreshing; rest assured, we have this under review. We're absolutely thrilled to welcome you back for another stay soon.

8/10 Good

Paul

Liked: Cleanliness
Great room space
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Paul, it's delightful to learn that you enjoyed the spaciousness of your room at Sonesta ES Suites Torrance Redondo Beach. We aim to provide comfort and convenience to our guests. Thank you for your positive feedback and we look forward to hosting you again.

2/10 Terrible

Valencia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Valencia, it's disheartening to learn that your experience did not live up to your expectations. As we are always striving to improve, any specific details or areas of concern would be greatly appreciated. We hope for an opportunity to better serve you in the future.

2/10 Terrible

Tiana

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They waited all the way to the day they said my deposit was supposed to be on my card to tell me they charged me a cleaning and smoking fee and didn’t even smoke inside the room and left a few balloons because we celebrated my boyfriends birthday.
Response from Customer Service on 29 Mar 2024
Tiana, it's regrettable to hear about your situation. Our aim always is to provide clear and timely communication about any extra charges. We strive for a smoke-free environment and ask all our guests to respect this. In terms of cleaning fees, we charge only when extraordinary measures are needed post-departure. The information has been shared with our team to be extra attentive in future. We hope to provide you with a more satisfactory experience next time.

6/10 Okay

Jose, Redondo Beach

Travelled with family
This was a really nice place to stay at although there is a lot of construction onsite. Had a great first couple of nights and on the 3rd one there was a large altercation at the room above ours which ultimately lead to the police coming out twice and the people eventually being kicked. In the evening the phones are randomly answered at the front desk. Other than that, rooms were great and would certainly stay again
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Jose, it's good to hear you appreciated the value of your stay, despite encountering some disturbances. We regret any inconvenience due to the ongoing improvements and any noises that may have disrupted your stay. Rest assured, we are committed to enhancing guest experience. Your satisfaction is pivotal to us and we would be delighted to host your stay again, aiming for a more tranquil experience.

6/10 Okay

Gabriela

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar 2024
We appreciate the feedback, Gabriela.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Randy

Travelled with partner
Disliked: Staff & service
I moved my room to an another that was supposed to be quiet and construction was still going on right next door
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Randy, your feedback is appreciated and we regret that you experienced noise disturbances during your stay. It’s our priority to offer a peaceful environment, so we’re sorry your expectations weren't met in this regard. We continually strive to enhance guest experience and will consider your comments for future improvements. We hope to get the chance to better serve you in the future.

6/10 Okay

Tiana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need to upgrade rooms carpet dirty, couch looked filthy and smelled
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Tiana, we appreciate your time in providing feedback. There is always room for improvement, and your comments about the need for room upgrades are noted. We understand your discomfort regarding the cleanliness of the carpet and furniture. We assure you that we're committed to maintaining high standards of cleanliness and comfort, and we'll make our team aware of your observations. Thank you for bringing this to our attention.

2/10 Terrible

Arlett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was disgusting. There were stains on the couch cushions, it smelled like mildew. The closet had black stains on the pole where you hang your clothes. The carpets were stained and smelly. We left the same night we checked in…
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Arlett, we deeply regret to hear about your unsatisfactory experience. Our aim is to provide immaculate and comfortable accommodations for our guests, which it seems was not met during your stay. We've taken into account the conditions pertaining to your reservation and will address these matters diligently. Leaving the same night of check-in indicates a real concern; we'll make sure to take steps to prevent this from happening in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent lovely experience so far
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Ashley, it's wonderful to hear about your positive experience at Sonesta ES Suites Torrance Redondo Beach. We're particularly glad to hear you had such a great interaction with our team members. Your kind words are appreciated and we can't wait to welcome you back for another lovely experience in the future.

10/10 Excellent

Nemia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property
Stayed 3 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Nemia, thank you for sharing your feedback. We're thrilled to know that you found the Sonesta ES Suites Torrance Redondo Beach to be a pristine and well-maintained place. Your positive comments greatly encourage our team members to keep striving for excellence in providing an enjoyable stay for our guests. We hope to welcome you back in the future!

10/10 Excellent

Kyunghee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Kyunghee, thank you for taking the time to share your experience at Sonesta ES Suites Torrance Redondo Beach. It's wonderful to hear you found our team members friendly. We look forward to welcoming you back in the future.

4/10 Poor

Carrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Carrie, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Thanks for the feedback, Ryan.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Mark, it's wonderful to see your perfect rating for Sonesta ES Suites Torrance Redondo Beach! We are truly grateful and encouraged by your support. We hope to welcome you back for another fantastic stay in the future.

2/10 Terrible

Deanna

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There was a party going on until 1:30am. The staff did their best to accommodate but it was a terrible stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Deanna, it's disappointing to hear about your recent experience. Our goal is to ensure every guest has a peaceful and relaxing stay, and it seems we fell short this time. We appreciate your understanding of our team's efforts. Please know we're committed to improving our guest experience based on feedback like yours.

4/10 Poor

Ariana

Had to wait 2.5 hours after check in for my room and they did not accommodate me in anyway
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Ariana, it's unfortunate to hear about your wait during check-in and we apologize for the inconvenience. Our goal is to make the check-in process as smooth as possible for our guests. We absolutely value your feedback and will utilize it to refine our operations accordingly. We hope for an opportunity to better serve you in the future.

10/10 Excellent

Jaylene, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Thank you for the perfect rating, Jaylene!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Torrance Redondo Beach. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Aurora

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean Really nice and friendly staff. Safe best place ever its my second time and where planning to stay again..
Stayed 3 nights in Dec 2023
Response from Customer Service on 9 Feb 2024
Aurora, we're thrilled to hear about your fantastic experience at Sonesta ES Suites Torrance Redondo Beach. It's wonderful to know that our team members were friendly and our hotel's cleanliness and safety standards met your expectations. We appreciate you choosing us for your stay and are eager to welcome you back for your next visit.

4/10 Poor

Joey

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Joey, it seems there was something about your stay that didn't live up to expectations. We strive for superior guest experiences and would value the opportunity to understand any specific issues that may have occurred. Your feedback would be truly beneficial and appreciated. Thank you.

10/10 Excellent

Beatriz

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar 2024
Thank you for sharing your perfect rating with us, Beatriz!It's wonderful to see how much you appreciated your time at Sonesta ES Suites Torrance Redondo Beach! We want everyone to feel right at home at Sonesta ES Suites Torrance Redondo Beach. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Chanae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thanks for the amazing rating, Chanae!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Torrance Redondo Beach!

4/10 Poor

Jacqueline

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I didn’t know I’d have to walk the entire premises to get to my room once I arrived. I also didn’t know I’d have to climb 2 flights of stairs to get to my room, with my bags in tow. No assistance was available. The furniture was filthy, as well as the carpet. The neighboring room was constantly smoking weed so my room always smelled like skunk. I will NOT stay here again.
Stayed 5 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Jacqueline, we're deeply regretful to learn about the difficulties you experienced on arrival and about the cleanliness concerns in your room. It's disappointing to hear about the odor issue as well. Please accept our apologies and know this isn't reflective of the usual standards we strive for. Your comments have been shared with our team members for review and improvement. We hope you will reconsider and allow us a chance to improve your overall perspective in the future.

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Myra, thanks for leaving such a succinct review. The Sonesta ES Suites Torrance Redondo Beach is always glad to learn that our guests had an exceptional experience. We look forward to welcoming you back on your next amazing visit.

8/10 Good

Beverly

Travelled with family
Convenient location
Stayed 6 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Beverly, it's great to hear you found the location of Sonesta ES Suites Torrance Redondo Beach convenient. We always aim to provide a seamless experience for our guests. We hope to welcome you back soon.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Customer Service on 18 Jan 2024
Thank you for the fantastic rating, Kimberly!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites Torrance Redondo Beach! We can't wait to see you again soon.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and professional. Location of property was great. The design and accessibility of the rooms were accommodating. The only concern was that the remote for the TV in the bedroom was missing. Otherwise, everything was good.
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Elizabeth, we appreciate your feedback regarding your stay at Sonesta ES Suites Torrance Redondo Beach. It's delightful to hear you recognized our team's professionalism and enjoyed the convenience of our location. Regarding your concern with the TV remote, we strive to maintain all guestroom amenities in perfect order. We apologize for any discomfort this may have caused and hope it didn't mar your overall experience. We hope to welcome you back for another pleasant stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for sharing your feedback.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

SUSAN

Stayed 5 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for the wonderful rating, Susan!It's fantastic you enjoyed your time at Sonesta ES Suites Torrance Redondo Beach so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Rebecca, we're thrilled you had a fantastic stay at Sonesta ES Suites Torrance Redondo Beach! We really appreciate your perfect rating and hope to have the pleasure of hosting you again in the future. Thank you for choosing us.

10/10 Excellent

Richelle

Stayed 12 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the outstanding rating, Richelle!We're delighted your time at Sonesta ES Suites Torrance Redondo Beach was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Sherrice

Travelled with family
Liked: Cleanliness, staff & service
Liked but needs an upgrade
I enjoyed my stay but the rooms need to be updated and the beds are not that comfortable. Only a few channels came in on the tv which wasn’t a big deal since we did not stay in the room that much. I like the large space and multiple bathrooms. The kitchen was a plus with the full size fridge and stove top.
Stayed 3 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Sherrice, thank you for sharing your stay experience at Sonesta ES Suites Torrance Redondo Beach. We appreciate your feedback regarding the rooms and bed comfort, rest assured that we always strive to improve our guest's experience. We're glad to hear you enjoyed the spaciousness of your room and the amenities like the kitchen with full-sized refrigerator and stove top. Looking forward to welcoming you back soon.

8/10 Good

Shi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely go back
I love having the convenience of having. Kitchen and the living room to relax instead of being in bed all day. The room was spacious and clean along with the kitchen being nice.
Stayed 2 nights in Dec 2023
Response from Customer Service on 3 Jan 2024
Shi, thank you for sharing your experience at Sonesta ES Suites Torrance Redondo Beach. It's delightful to hear how much you appreciated the generous living spaces, cleanliness, and particularly the kitchen provisions in your suite. We strive to provide a comfortable, home-like atmosphere and it seems we were able to achieve this for you. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Shontae

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for sharing your feedback, Shontae.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extended stay. Coffee maker and toaster in room broken. Staff did not replace. Couch was shreded in 3 rooms that we were shown. Staff on late shift allowed partying in breakfast area that could be heard in room. Outside patio dirty. Pool and spa closed. Laundry room dirty with washers and dryers full of hair and filth.
Stayed 10 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Patricia, we regret to hear that your stay did not meet your expectations. We apologize for any issues you faced with the room amenities, and it's unfortunate you found the communal areas not up to standard. All concerns, including late-night noise disturbances and cleanliness, are taken seriously. We'll ensure our team members are aware for further improvement. We appreciate your feedback and hope to have the chance to show our growth in the future.

8/10 Good

ÖNER

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Bir daha gelsem yine aynı yerde kalabilirim. Ama odadaki halılar çok pis. Etrafında market vesaire var ama gezilecek bir yer yok. Konaklama için tercih edilebilir.
Stayed 6 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Öner, Sonesta ES Suites Torrance Redondo Beach'teki deneyiminizi paylaştığınız için teşekkür ederiz. Halıların temizliği ile ilgili gözlemlerinizi anlıyoruz ve en yüksek standartları korumak için sürekli çalışıyoruz. Konumumuzu konaklama gereksinimleriniz için uygun bulduğunuza çok sevindik ve gelecekte size tekrar hizmet vermeyi umuyoruz.

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
Manuel, thank you for your rating of the Sonesta ES Suites Torrance Redondo Beach. It seems like your stay was enjoyable overall. We hope to offer you an even more exceptional experience on your next visit. See you soon!

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Richard, we're elated to know that your stay at Sonesta ES Suites Torrance Redondo Beach met your expectations. Your rating paints an encouraging picture. We look forward to hosting you once again in the future.

2/10 Terrible

John

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in complete disrepair and the photos are inaccurate. When we arrived and checked in, the room smelled of sewage, the carpet and furniture were stained beyond belief and there were rips and tears in the couch and chairs. We asked for a refund without even unpacking our bags and they declined us, keeping the full amount. Both Expedia and the hotel stood behind the “nonrefundable” reservation terms and kept our money. Tough lesson - don’t stay here.
Stayed 5 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
John, we deeply regret the dissatisfaction you experienced during your visit. It's unfortunate that the condition of the room was not up to expectations and that you encountered a discrepancy between our imagery and the actual room. We understand your concerns regarding the refusal of your refund request, which adheres to the reservation terms. We value every feedback as it helps us improve. We hope you allow us another opportunity in the future to deliver a more satisfying stay.