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Reviews of Rodeway Inn Ontario Airport Mills

2 out of 5
Rodeway Inn Ontario Airport Mills
4075 E Guasti Rd, Ontario, CA

Reviews

6.4
Rating 10 - Excellent. 177 out of 737 reviews" "
Rating 8 - Good. 148 out of 737 reviews" "
Rating 6 - Okay. 154 out of 737 reviews" "
Rating 4 - Poor. 117 out of 737 reviews" "
Rating 2 - Terrible. 141 out of 737 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Train comes through multiple times at night.
Stayed 1 night in May 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I didn’t feel comfortable to take a shower because the shower head was covered in rust and calcium. The staff is extremely friendly. The bed is super comfortable and I appreciate the extra blankets. I love that the rest of the room was clean, comfortable and included a mini fridge and microwave.
Stayed 1 night in May 2024
Response from Guest Relations Management on 4 May 2024
Hi Rachel! Thank you for your feedback! We're pleased to hear that you found our staff to be extremely friendly and that you enjoyed the comfort of our beds and the amenities in the room.We apologize for any inconvenience caused by the condition of the shower head. Your feedback is valuable to us, and we will address this issue promptly to ensure that it's resolved for future guests.We're glad that the rest of the room met your expectations and that you appreciated the cleanliness and the inclusion of a mini fridge and microwave.We appreciate your kind words and hope to have the opportunity to welcome you back for another comfortable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Okay

Jeffery, Valrico

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Jeffrey! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Griselda! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, amenities
Pot holes near entrance to property
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi Sherry! Thank you for your positive rating and for bringing the issue with the potholes near the entrance to our attention. We understand that the first impression of our property is important and are looking into addressing this matter as quickly as possible to improve access and safety for all our guests.We appreciate your feedback as it helps us maintain and improve our facilities. We look forward to welcoming you back soon, hopefully with a smoother entrance to enhance your next visit. Thank you for choosing to stay with us!

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 15 Apr 2024
Hi Selina! Thank you for your 5-star rating and for letting us know that you enjoyed your stay! We strive to make each guest's experience comfortable and pleasant, and it’s great to hear that we succeeded with your visit. We look forward to the opportunity to host you again soon and hope to continue making your future stays just as enjoyable. Thank you for choosing to stay with us!

10/10 Excellent

Claudia Ivonne

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Claudia! We are thrilled to receive your 5 out of 5 rating! It’s wonderful to know that you had such a positive experience with us. Your high marks serve as a strong motivation for our team to continue delivering exceptional service and hospitality. We sincerely thank you for your recognition and look forward to welcoming you back soon for another excellent stay.

6/10 Okay

ROBERTO

Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Roberto! Thank you for your rating of 3 out of 5. We understand that while some aspects of your stay met your expectations, there is still significant room for improvement. We sincerely apologize for any inconvenience you experienced and would appreciate it if you could share more specific details about the areas where we fell short. Your feedback is crucial for us to enhance our services, and we hope to provide a much better experience on your next visit.

2/10 Terrible

Luis

Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 4 May 2024
Hi Luis,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

sergio, Laveen

Liked: Cleanliness, property conditions & facilities
Hotel was ok, near truck stop, just they need to improve in customer service.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 13 Apr 2024
Hi Sergio! Thank you for taking the time to review your stay. We're glad to hear that the location was convenient for you, but it sounds like there was room for improvement in customer service. We appreciate your feedback as it helps us to enhance our guest experience. We hope to have another opportunity to serve you better in the future.

2/10 Terrible

Andres

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Make sure to call in advance to confirm your reservation with the correct total rate amount. If there is an event happening, they will not honor nor change what you have set your rate.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 29 Mar 2024
Hi Andres! We appreciate you taking the time to share your feedback with us. It's disheartening to learn about the inconvenience you experienced regarding the reservation process. We sincerely apologize for any confusion or frustration this may have caused. Rest assured, we'll review our procedures to ensure clear communication and transparency regarding rates, especially during events. Your feedback is invaluable in helping us improve, and we're committed to delivering a seamless experience for all our guests. If you give us another chance in the future, we'll do our utmost to exceed your expectations.

10/10 Excellent

Raymon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on 27 Mar 2024
Hi Raymon! We're delighted to receive your perfect rating of 5 out of 5! It's wonderful to know that you thoroughly enjoyed your stay. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again soon.

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 27 Mar 2024
Hi Jose! We're genuinely sorry to hear about your less-than-ideal experience, as reflected in your rating of 2 out of 5. Please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. Your feedback is important to us, and we're committed to addressing any issues you raise to ensure that they don't recur in the future. If you're willing to provide more details about your experience, we would greatly appreciate the opportunity to make things right. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Joni

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 11 Apr 2024
Hi Joni! We're delighted to receive your 5 out of 5 rating! Your satisfaction is incredibly important to us, and knowing that we were able to provide you with a fully satisfying experience is what we strive for every day. Thank you for your kind words, and we eagerly await your next visit, hoping to make it just as enjoyable as the last.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 19 Mar 2024
Hi Jennifer! Thank you so much for awarding us a perfect rating of 5 out of 5! We're delighted to hear that you had such a wonderful experience at Rodeway Inn Ontario Airport Mills. Your satisfaction is our utmost priority, and we're thrilled that we could meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay.

6/10 Okay

Diego

Travelled with family, Business traveller
Liked: Staff & service
N/A
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Diego,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Is right next to truck stop and train. you can hear the planes take off from the airport.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 16 Mar 2024
Hi Monica! We apologize for the inconvenience you experienced during your stay. We understand that noise disturbances can significantly impact the quality of your stay. We regret that the proximity to the truck stop, train, and airport noise negatively affected your experience. Please know that your feedback is important to us, and we will take it into consideration as we strive to improve our guests' comfort and satisfaction. If you decide to stay with us again in the future, please don't hesitate to reach out to our team directly so that we can ensure you have a more enjoyable experience. We hope to have the opportunity to regain your trust and provide you with a superior stay.

10/10 Excellent

Elisa

Liked: Staff & service
Location is good
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 24 Feb 2024
Hi Elisa,We're thrilled to hear you found our hotel's location to your liking! Nestled in a prime spot, we strive to offer convenience and accessibility to our guests. Being situated in such a favorable area allows for easy exploration of the surrounding attractions and amenities. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.

6/10 Okay

Robert

Travelled with partner
Disliked: Amenities
It's a trucking company next door, that is an inconvenience. The receptionist told me I was able to check in an hour earlier but there was a stipulation. I was not informed. They also didn't inform me of the $50 deposit due with the price of the room.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Feb 2024
Hi Robert! We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We understand that the presence of a trucking company nearby may have caused inconvenience. We will do our best to address any noise issues and minimize any disruptions to our guests' comfort. Regarding the check-in time and deposit information, we apologize for any miscommunication. Our team will review our procedures to ensure that all guests are provided with clear and accurate information regarding check-in times and any additional charges or deposits associated with their stay. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

2/10 Terrible

Marvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on 21 Feb 2024
Hi Marvin! We're deeply sorry to hear about your disappointing experience during your recent stay. Your rating of 1 out of 5 concerns us greatly, and we genuinely apologize for any discomfort or inconvenience you encountered. We take your feedback seriously and will investigate the issues you've raised to prevent similar occurrences in the future. Your satisfaction is of utmost importance to us, and we're committed to making things right. If you would be willing to provide more details about your stay, we'd appreciate the opportunity to address your concerns directly. We hope to have another chance to exceed your expectations in the future.

10/10 Excellent

Y

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 9 Feb 2024
Hi Y! We're delighted to hear that you had an amazing experience! Thank you for sharing your positive feedback. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Best motel
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Hi Robbie! Thank you so much for your wonderful feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you consider us the best motel. Providing exceptional service and accommodations to our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we're grateful for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!

6/10 Okay

Sherry

Liked: Staff & service, amenities
Location close to work.
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Hi Sherry! Thank you for taking the time to share your feedback with us. We're glad to hear that our location was convenient for your work. Your feedback is important to us, and if there are specific areas where we can improve to enhance your overall experience, please feel free to let us know. We're here to ensure that our guests have a comfortable and enjoyable stay. If there's anything else we can do to make your next stay more pleasant or if you have any suggestions, please don't hesitate to reach out. We value your input and appreciate your choosing to stay with us. Thank you, and we look forward to welcoming you back for another stay in the future.

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often and it’s a good place for the price .
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Hi Miriam! Thank you for your continued loyalty and for sharing your feedback with us! We're delighted to hear that you have chosen to stay with us often and that you find our hotel to be a good value for the price. Ensuring that our guests receive excellent value for their stay is important to us, and we're thrilled that you feel satisfied with your experiences with us. Your loyalty means a lot to us, and we're grateful for the opportunity to continue hosting you during your visits. If there's anything else we can do to make your stays even more enjoyable or if you have any suggestions for us, please don't hesitate to let us know. We're always here to assist you and ensure that you have a fantastic experience with us every time you stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for many more great stays in the future!

2/10 Terrible

Jeanette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring your own towels
Very loud. Right next to a truck depot. In a very sketchy part of town. Did not give me my deposit back (on line it didn't say anything about a deposit) because "two towels had paint on them"....seriously? That is called make-up and washing my face. Why leave towels on the room if they can't be used???
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Hi Jeanette! We sincerely apologize for the negative experience you had during your recent stay with us. It's disheartening to hear that your stay fell short of your expectations and that you encountered several issues. Firstly, we apologize for any inconvenience caused by noise from the nearby truck depot. We understand that a peaceful environment is important for our guests, and we regret any disturbance you experienced. Regarding the towels and deposit issue, we apologize for any confusion or inconvenience this caused. We take cleanliness and guest satisfaction seriously, but we understand your frustration if there was a misunderstanding regarding the towels. We will review our policies and communication to ensure clarity for our guests in the future. Additionally, we're sorry to hear that you felt uncomfortable with the location of our hotel. We strive to provide a safe and welcoming environment for all our guests, and we regret that you did not feel at ease during your stay. Your feedback is invaluable to us, and we will use it to address these issues and make necessary improvements to ensure a better experience for our guests in the future. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to contact our management team directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Good

Rayleen

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 10 Mar 2024
Hi Rayleen,We appreciate your acknowledgment of the cleanliness of our hotel. Maintaining a pristine environment for our guests is a top priority, and we take great care in ensuring all areas are impeccably cleaned and sanitized. Your satisfaction is paramount to us, and we're glad to hear that our efforts have contributed to a positive experience during your stay. Should you choose to visit us again, rest assured that we will uphold the same high standards of cleanliness for your comfort and enjoyment.

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Two shopping centers, it is next to a truck stop but surprisingly it was quiet throughout the night and it was a pleasant stay
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 31 Jan 2024
Hi Marissa! Thank you for your wonderful feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had a pleasant stay with us and enjoyed our convenient location near two shopping centers. We're delighted that despite being next to a truck stop, you found your stay to be quiet throughout the night. Providing a peaceful and restful environment for our guests is important to us, and we're glad that we succeeded in providing you with a comfortable experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for nearby attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Delis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the customer service, because they were very nice and courteous 😊
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 29 Jan 2024
Hi Delis,We appreciate your positive feedback regarding our customer service at the hotel. It's wonderful to hear that you found our staff to be very nice and courteous, as we strive to provide a welcoming and pleasant experience for all our guests. Our team takes great pride in delivering excellent service, and your kind words serve as a testament to their efforts. We hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.

2/10 Terrible

maraeus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Hi Maraeus! We want to extend our sincere apologies for the challenges you faced during your recent stay, as reflected in your 2 out of 10 rating. Your feedback is genuinely important to us, and we are committed to addressing the issues you encountered. We deeply regret any inconvenience or discomfort you experienced. To better assist you and understand the specific concerns, could you please provide more details about your stay? Your insights are crucial in helping us identify areas for improvement, and we are dedicated to making the necessary changes to ensure a better experience for our guests. We hope for the opportunity to welcome you back for a more positive experience.

2/10 Terrible

Maria

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was sticky , 100$ deposit nothing in the room was worth 100$ sheets had holes furniture is ugly chipped old and damaged .. walls were dirty
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 16 Jan 2024
Hi Maria! Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had during your time at our hotel. We are deeply sorry to hear about the issues you encountered, such as the sticky floor, the condition of the sheets, and the appearance of the furniture and walls. This falls significantly below the standards we aim to provide, and we assure you that we take your comments seriously. Your concerns will be addressed immediately with our housekeeping and maintenance teams to ensure that such issues are rectified, and our rooms meet the expected standards of cleanliness and comfort. Regarding the 100 deposit, we want to assure you that your feedback is invaluable, and we will review our policies to ensure they align with providing fair value for our guests. We appreciate your honesty, and we genuinely apologize for the inconveniences you experienced. If there's anything specific you'd like to discuss or if you have further suggestions, please feel free to reach out. We hope you consider giving us another chance in the future to provide you with a more positive experience.

8/10 Good

Ricky

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 3 Feb 2024
Hi Ricky,Thank you for taking the time to share your experience at Rodeway Inn Ontario Airport Mills Mall. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Kyle

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 13 Jan 2024
Hi Kyle,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Krystalynn

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 12 Jan 2024
HI Krystalynn! Thank you for choosing to stay with us and for sharing your feedback. We appreciate your 4 out of 5 rating. We're pleased to see that you had a positive experience overall. Your feedback is important to us, and we are always looking for ways to improve our services. If there are specific aspects you enjoyed or any suggestions you may have to further enhance your experience, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.

10/10 Excellent

Ajaybeer

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 27 Jan 2024
Hi Ajaybeer,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Justine! Thank you for choosing to stay with us, and for the outstanding 5 out of 5 rating! We're delighted that you had a wonderful experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay or any suggestions for making future visits even better, we'd love to hear from you. We look forward to hosting you again for another fantastic stay.

2/10 Terrible

Deshawn

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Deshawn! Thank you for sharing your feedback, and we're sincerely sorry to learn that your experience resulted in a 1 out of 5 rating. We apologize for any shortcomings during your stay, and we would like to understand more about your concerns. Your satisfaction is our top priority, and we would appreciate the opportunity to learn more about your experience. If you could provide additional details or specific feedback, it would be invaluable in helping us address the issues and improve our services. We understand the importance of your experience, and we hope to have the chance to make amends on your next visit. Please feel free to reach out to us directly if you would like to discuss your feedback further.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 10 Jan 2024
Hi Lauren! Thank you for choosing Rodeway Inn Ontario Airport Mills for your recent stay, and for taking the time to leave a glowing 5 out of 5 rating! We are thrilled to learn that your experience exceeded expectations. It's fantastic to hear that our team's dedication to providing exceptional service and our amenities contributed to a memorable stay for you. We appreciate your positive feedback and look forward to hosting you again for another outstanding experience.

8/10 Good

Ms Enyo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi Ms. Enyo! Thank you for taking the time to provide your feedback, and we appreciate your 8 out of 10 rating. We are pleased to see that you had a positive experience during your stay. Your satisfaction is important to us, and we are always looking for ways to enhance our guests' experiences. If there are specific areas where you feel we can improve or if there were any aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Evelyn

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi Evelyn! We are delighted to receive your 5 out of 5 rating! Thank you for sharing your positive experience with us. It's always our goal to provide guests like you with an exceptional stay, and we're pleased to know that we succeeded during your visit. Your feedback is truly appreciated, and we can't wait to welcome you back for another wonderful stay at Rodeway Inn Ontario Airport Mills.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok
Great friendly staff. Easy check in and out. However, I was disappointed with the condition of the furnishings and the odors of the room. Poor condition overall yet the mattress was comfortable, the shower was hot, and it was just what I needed for a few hours nap before I headed to the airport.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Dear esteemed guest, thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that you had a smooth check-in and check-out experience and that our staff left a positive impression on you. Your comments regarding the condition of the furnishings and room odors have been duly noted. We sincerely apologize for any inconvenience caused in this regard. We appreciate your understanding and are glad to know that despite these issues, you found comfort in our mattress, enjoyed a hot shower, and were able to rest before heading to the airport. Your feedback is valuable to us as we continuously strive to improve our facilities. We assure you that your concerns will be shared with our maintenance team for prompt attention. We appreciate your kind words about our staff and are grateful for your high rating. If your travels bring you back to the area, we would be honored to host you again and provide an even more enjoyable experience.

2/10 Terrible

Deshawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service is horrible, tvs didn’t work properly
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 10 Jan 2024
Hi Deshawn! We appreciate you taking the time to share your feedback about your recent stay, although we are sincerely sorry to learn that your experience fell short of expectations. We deeply regret the inconvenience you experienced with our customer service and the issues with the TVs. Your feedback is concerning, and we want to assure you that we take it seriously. We apologize for any frustration caused and want to assure you that we are investigating these matters to prevent them from recurring. Your satisfaction is of utmost importance to us, and we understand that our performance in this instance did not meet the standards we aim for. We will be taking immediate steps to address the issues you've highlighted and implement corrective measures. If your travels bring you back to this area, we would appreciate the opportunity to make amends and provide you with the superior experience we strive to deliver to all our guests.

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and satisfactory
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 4 Jan 2024
Hi Valeria! Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel affordable and satisfactory. Your satisfaction is our utmost priority, and we appreciate your positive endorsement. If there's anything specific you enjoyed during your stay or if there's anything else we can do to make your next visit even better, please feel free to let us know. Wishing you a wonderful New Year filled with positive experiences!

2/10 Terrible

Mariah

Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 23 Jan 2024
Hi Mariah! Thank you for providing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 1 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly at [email/phone] so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

2/10 Terrible

Lidia

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 31 Jan 2024
Hi Lidia! We are deeply sorry to hear that your recent experience did not meet your expectations, as reflected in your rating of 1 out of 5. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have encountered during your stay. Your feedback is incredibly valuable to us, and we take it very seriously. We would like to understand more about the specific issues you faced so that we can address them promptly and make necessary improvements to prevent similar occurrences in the future. If you could kindly provide us with more details about your experience, it would be greatly appreciated. We are committed to ensuring that all our guests have a comfortable and enjoyable stay, and we apologize for falling short of that commitment during your visit. Thank you for bringing your concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

2/10 Terrible

Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 1 Jan 2024
Hi Diego! We're genuinely sorry to hear that your experience fell short of expectations, resulting in a 1 out of 5 rating. We apologize for any inconvenience you may have experienced during your stay. Your feedback is crucial to our continuous improvement, and we would be grateful for the opportunity to learn more about your concerns. If you could provide specific details or suggestions, it would greatly assist us in addressing any issues. We value your input and hope to have the opportunity to regain your trust on your next visit.

2/10 Terrible

Carlos

Response from Guest Relations Specialist on 11 Feb 2024
Hi Carlos,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Adolfo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Hi Adolfo! We're overjoyed to receive your 5 out of 5 rating! Thank you for choosing our hotel. Your satisfaction is our priority, and we're delighted to have met your expectations. If there are any aspects of your stay that stood out or any suggestions you'd like to share, we're all ears. We look forward to serving you again and providing another memorable experience.

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Unreasonable service
I Didnt like the fact that the asked for a 100 dollar deposit after i paid for reservation n they wanted only cash without it the lady didnt give me key
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Hi Johanna! We sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration with the unexpected deposit request and the inconvenience of not receiving a key. Your feedback is important to us, and we will investigate this matter to ensure that our policies are communicated clearly and consistently. We apologize for any confusion or inconvenience caused, and we appreciate your patience and understanding. If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to our management team directly. We value your insights and hope to have the opportunity to make amends for a more positive experience in the future.

8/10 Good

BILL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 23 Dec 2023
Hi Bill,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Poor

Kelvon

Business traveller
Disliked: Staff & service, property conditions & facilities
Shower did not work. A security deposit was needed but did not state on website. And I was over charged
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 20 Dec 2023
Hi Kelvon! Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, and we appreciate your bringing them to our attention. We understand the importance of a functional shower and regret any inconvenience caused by its malfunction during your stay. Our team is actively addressing this matter to ensure it does not recur. Regarding the security deposit, we apologize for any confusion. We strive to communicate all policies clearly, and we will review our online information to ensure accuracy and transparency. We value your feedback as it helps us improve our services. If there's anything else you'd like to share or if you have additional concerns, please feel free to contact us directly. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.