Reception
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Reviews of Regency Inn & Suites

2 out of 5
Regency Inn & Suites
9050 E Imperial Hwy, Downey, CA

Reviews

7.0

Good

Rating 10 - Excellent. 169 out of 750 reviews" "
Rating 8 - Good. 236 out of 750 reviews" "
Rating 6 - Okay. 170 out of 750 reviews" "
Rating 4 - Poor. 86 out of 750 reviews" "
Rating 2 - Terrible. 89 out of 750 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite
Stayed 1 night in Apr 2024

2/10 Terrible

juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very unfriendly as arriving! When we asked for a towel at front desk we were asked if we where guests there and we said yes .. mind we had just checked in 10 mins before, and he said you sure you don’t look like a guess! The rooms were good but we only had one towel for a 2 bed room!! No toiletries. No hand soap no shampoo nothing but toilet paper! We booked this hotel as advertised they provide breakfast! Morning came and we went in at 8 am. And front desk said no breakfast… so I got in touch with the app and the contacted them and they said that we where late to breakfast and they were out this was around 8:25 am as i walked to the office with operator on the line because they where calling me a liar…. The cleaning ladies told us that they have not provided breakfast since before covid! They refused to give any compensation through the the app or anything and as said they didn’t care about their ratings!
Stayed 1 night in Apr 2024

8/10 Good

abdullahi

Liked: Cleanliness, staff & service, property conditions & facilities
Close to family
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Good place
Stayed 2 nights in Apr 2024

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying again
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Staff & service
Ok
Stayed 1 night in Apr 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Have knees & hip discomfort causing problem with going up stairs. As a result they gave me a ground floor handicapped room. Room very clean. Only problem was adjustable handicapped shower item as couldn't be set in upper position as nothing to lock in place. Had to tie one of my socks around it to keep in place so could take standing shower. On departure showed check out employee & he said it would be fixed. No other problem.
Stayed 1 night in Apr 2024

8/10 Good

Fakaosifono

Liked: Cleanliness, staff & service, property conditions & facilities
Distance for where I was going was convient
Stayed 3 nights in Apr 2024

8/10 Good

Rosa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just didn't like that they make you wait until they check the room to return your deposit.
Stayed 1 night in Apr 2024

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property gave me a room they most frequently use for many guests. There was a hole in the wall, floor dirty, and used toilet paper in the restroom from previous guests.
Stayed 1 night in Apr 2024

2/10 Terrible

Eric

Travelled with family
Disliked: Staff & service, amenities
Wallet was stolen in-front of a camera but camera failed to see anything 😑
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay Was Great
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanette, Phoenix

Travelled with partner
Not at this time
Stayed 1 night in Apr 2024

6/10 Okay

Hong

Stayed 1 night in Mar 2024

6/10 Okay

Sheryl

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeanette, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jacuzzi
Stayed 2 nights in Mar 2024

2/10 Terrible

Gilbert

Stayed 1 night in Mar 2024

10/10 Excellent

Gabriela Alejandra

Stayed 1 night in Mar 2024

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There were holes in the bathroom door and dents in the main door of the suite I had. Limited towels for room and maid service were inconveniently timed. The dresser had missing handles and the desk chair was filthy. The bathroom was nice aside from the lack of warm water until after 45 minutes of idle water running. The staff was unapproachable and the mandatory 3 pm check-in versus competitors' early check-in was very inconvenient. Stalls were inadequately placed for parking and my car got kicked by someone else's car and the ability to use key cards for the room and ice machine was difficult.
Stayed 3 nights in Mar 2024

10/10 Excellent

El Palenque

Stayed 1 night in Mar 2024

10/10 Excellent

Theresa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Just was an good experience over all
Stayed 2 nights in Mar 2024

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Place
Stayed 1 night in Mar 2024

2/10 Terrible

Jaime, Downey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The non-smoking room was extremely stinky of cigarettes smoke. Overall cleaning was poor and furniture was very old.
Stayed 1 night in Mar 2024

10/10 Excellent

Leovigildo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in Feb 2024

2/10 Terrible

Joanna

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I was disappointed with the customer service of the hotel, they gave me a room that was damaged , the front door and bathroom door had punch holes and seemed like it had been kicked. When I called the front desk and asked why did they give me a damaged room they didn’t seem to care
Stayed 1 night in Feb 2024

4/10 Poor

Dolores

Stayed 1 night in Feb 2024

10/10 Excellent

Blanca, Southgate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Alberto

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The lady at check in desk has an attitude, like she's in a bad mode, not just the check in time but next day at checkout time, even if she's owner, i will think that she shouldn't be at the desk,
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Great love it
Stayed 1 night in Feb 2024

2/10 Terrible

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here.
Staff was rude, the rooms were disgusting, even the carpet turned our feet black... all furniture was stained and smelled.
Stayed 1 night in Jan 2024

6/10 Okay

Timothy

Liked: Cleanliness
Disliked: Property conditions & facilities
I Killed A Roach When I Arrived.
Stayed 1 night in Jan 2024

2/10 Terrible

Charnae

Disliked: Cleanliness, amenities, property conditions & facilities
The property was horrible it was dirty smelled like pee stains were all on the sheets
Stayed 1 night in Jan 2024

2/10 Terrible

Edgar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sketchy location.

2/10 Terrible

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Francine

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Aaliya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Taylor

Stayed 6 nights in Jan 2024

8/10 Good

Javier

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Timothy

Travelled with family
Place Is Ok, Thanks 2 Liquor Store Next Door
Stayed 1 night in Jan 2024

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness??? Really?? Carpet so dirty bathroom same dirty and plus the receptionist so rude! Really disappointed!
Stayed 1 night in Dec 2023

4/10 Poor

Pamela

Stayed 2 nights in Dec 2023

2/10 Terrible

Angel

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The first one I got smelled like cigarettes. The second room I got I couldn’t even sleep in there because there was people upstairs banging and making a lot of noise so I left at 11:23 in the night and booked another hotel room in another city.
Stayed 1 night in Dec 2023

2/10 Terrible

Valerie

Stayed 3 nights in Dec 2023

2/10 Terrible

Future

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Juan

Stayed 1 night in Dec 2023

10/10 Excellent

Taisha

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Ana

Stayed 1 night in Dec 2023

6/10 Okay

Jesse

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Average, wierd they wanted a $50 cash deposit and that the water for the toilet was shut off.
Stayed 1 night in Dec 2023

6/10 Okay

David

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023