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Reviews of La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park

2.5 out of 5
La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park
1320 Newbury Rd, Thousand Oaks, CA

Reviews

7.0

Good

Rating 10 - Excellent. 291 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 169 out of 1001 reviews" "
Rating 4 - Poor. 145 out of 1001 reviews" "
Rating 2 - Terrible. 126 out of 1001 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issues I had were the first room I was given, had no hot water in the shower. That issue was promptly addressed.
Stayed 9 nights in Apr 2024
Response from Front Desk on 26 Apr 2024
Hi there, Thank you so much for staying here with us at the La Quinta Inn and Suites in Thousand Oaks! We are very happy you had also enjoyed your stay while being here with us too! We hope to see you again soon!La Quinta Inn and Suites, Thousand Oaks

10/10 Excellent

Irene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Coco, Front Desk Supervisor on 23 Apr 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

10/10 Excellent

Swan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Apr 2024
Good evening, We are very pleased you had enjoyed your stay here with us at the La Quinta Inn and Suites in Thousand Oaks! We hope to see you again soon!Best, La Quinta Inn and Suites, Thousand Oaks

6/10 Okay

Fernando

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was very nice. Rooms a bit outdated.
Stayed 4 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be to your fullest satisfaction! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

4/10 Poor

Alfredo

Travelled with family, Business traveller
Disliked: Property conditions & facilities
I checked in late and was tired. I went to my room and as soon as I walked in the room, there was a strong odor of cigarettes. I tried to go to sleep, but could not sleep because of how strong the smell was. There were signs that said non-smoking room. I went to the front desk the following morning to tell them about the room. The woman at the front tried to give me a different room, but that was just as bad. I ended up staying in the same room. I went to the store and bought some febreeze spray to try and block the smell. It didn't help. WHen I left all my clothes had a strong cigarette smell. I was very disappointed.
Stayed 2 nights in Apr 2024
Response from Front Desk on 19 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

2/10 Terrible

Jennie

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The worse stay ever. Our room smelt like car urine, there were coffee grounds under the lamp on the floor, and our King bed sat on top of 2 soiled twin box springs! We complained, they did NOTHING and I also emailed Corporate and they did NOTHING and didn't care.
Stayed 3 nights in Apr 2024
Response from Coco, Front Desk Supervisor on 18 Apr 2024
Thank you for your feedback. We are saddened to hear that your stay with us not a comfortable one, please rest assured we are taking the appropriate measures to prevent any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

2/10 Terrible

Ellen

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bed was like skeeping on a rock as where the pillows. Water pressure was bad in the shower was low. Mice wondering around in corriders outside the 3rd floor corridor. No ammenities in bathroom. Lights had to be plugged in after having to move them bed. Breakfast was ok. Wont go tgere again as the whole place need a major fix. Elevator worked badlyshiwr
Stayed 3 nights in Apr 2024
Response from Front Desk on 16 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

2/10 Terrible

Jacqueline

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room smelled like cat urine, and then the roomed they moved us to had roaches.
Stayed 2 nights in Apr 2024
Response from Front Desk on 16 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff!
Stayed 1 night in Apr 2024
Response from Coco, Front Desk Supervisor on 12 Apr 2024
Thank you for your feedback! We are pleased to hear that you found staff to be great and friendly. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

2/10 Terrible

Yichang

Travelled with partner
Shower water is so small which is hard to wash your hair and only warm water. Breakfast is included but really not a good one. The heater/air condition is so loud that wake you up every time it pumped. Not recommend!
Stayed 1 night in Apr 2024
Response from Front Desk on 10 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Coco, Front Desk Supervisor on 9 Apr 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

6/10 Okay

Amyn, Prior Lake

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Coco, Front Desk Supervisor on 4 Apr 2024
Thank you for your feedback. We are saddened to hear that your stay with us was not a comfortable one. Please, rest assured we are taking the appropriate measures to prevent any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

2/10 Terrible

Kenal

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really run down, very unhygienic, dirty and disgusting, I would not recommend if you’re looking for a clean place for your stay
Stayed 5 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Hi there, We do apologize that your stay here with us at the La Quinta in Thousand Oaks wasn't to your fullest satisfaction. We'll be letting the rest of our team know about your response too. Thank you and we hope to see you again soon.

2/10 Terrible

Mitchell

Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

2/10 Terrible

Suzette

Disliked: Cleanliness, property conditions & facilities
The shower was so gross it could not even be used
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

6/10 Okay

Haley

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Overall the stay was good. Had a lot of breakfast options and the room was big. My one complaint is that we stayed 6 nights and did not have anyone come to clean our room once, so no one came to take out the trash or replace our dirty towels. I had to go down and ask for fresh towels each time I needed.
Stayed 6 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
Hi there, I do apologize regarding some of the issues you had acquired while staying here with us at the La Quinta in Thousand Oaks. Please rest assured, I'll be letting our team know regarding these issues you had while staying. Thank you, and we hope to see you again soon!

6/10 Okay

Ysidro

Stayed 1 night in Mar 2024
Response from Front Desk on 16 Apr 2024
Dear Ysidro, Thank you again for staying here with us at the La Quinta Inn and Suites in Thousand Oaks. We are pleased you found the majority of your stay to your liking. We appreciate your feedback and we hope to see you again soon! Best, La Quinta Inn and Suites, Thousand Oaks

8/10 Good

Paul Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be to your fullest satisfaction! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

6/10 Okay

Kailea

Travelled with family and small children
Liked: Staff & service
The first room I was assigned was left open and smelled of weed. I was traveling with my young children so I had to request a new room. The front desk clerk was quick to help and change rooms for us. The new room was clean and the only issue was that the tv didn’t work. The rooms are a bit cramped with the bulky furniture, but if all you plan to do is sleep and leave the next day no big deal. The area is close to everything, and honestly it felt safer than other places I’ve stayed that are more populated like the mall area.
Response from Front Desk on 26 Mar 2024
Hi there, I do apologize regarding some of the issues you had acquired while staying here with us. Please rest assured, I'll be letting our team know regarding these issues you had. Thank you, and we hope to see you again soon here with us!

6/10 Okay

Karen

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

10/10 Excellent

Srikanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing.. decent hotel to stay and staff was awesome
Stayed 1 night in Mar 2024
Response from Coco, Front Desk Supervisor on 19 Mar 2024
Thank you for your feedback! We are pleased to hear your stay with us was a comfortable one and that your enjoyed our breakfast! Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

6/10 Okay

Luis

Stayed 1 night in Mar 2024
Response from Front Desk on 10 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

10/10 Excellent

Debby

Stayed 1 night in Mar 2024
Response from Coco, Front Desk Supervisor on 9 Apr 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

4/10 Poor

Jeanine

Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a hotel. Its a low budget motel. You must use outdoor steps to reach the upper floors. Breakfast was terrible. Lamps in my room didnt work and no one would come to address the issue. Snacks are ridiculously over priced ($3.50 for a snack sized bag of chips). My shoeer water never got warmer than room temperature. Fitness area was closed for repair.
Stayed 8 nights in Feb 2024
Response from Coco, Front Desk Supervisor on 13 Mar 2024
Thank you for your feedback! We are saddened to hear that the elevator wasn't easier to locate and there were issues occuring in your room. Please rest assured we are taking the appropriate measures to ensure any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

10/10 Excellent

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and well kept, the rooms are nice and the blackout curtain works great.
Stayed 1 night in Mar 2024
Response from Coco, Front Desk Supervisor on 10 Mar 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a pleasant one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

4/10 Poor

LaDarrin

Liked: Staff & service
Disliked: Property conditions & facilities
Plumbing system was horrible toilet was constantly backed up. No gym, the amenities were poor! Other than that. It was a convenient stay!
Stayed 3 nights in Mar 2024
Response from Front Desk on 10 Mar 2024
Hi there! Thank you for staying here with us at the La Quinta Inn and Suites in Thousand Oaks! We apologize regarding some issues you had experienced while staying here with us. Please know I'll be bringing these concerns to my team immediately. Thank you again for staying here with us and we look forward to seeing you again soon!

8/10 Good

Carmen

Travelled with family
Liked: Staff & service, amenities
It was clean, convenient, close to freeway but quiet. Close to dining options. Not in the best shape, needs remodeling
Stayed 1 night in Mar 2024
Response from Coco, Front Desk Supervisor on 9 Mar 2024
Thank you for your feedback! We are pleased to hear your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Coco, Front Desk Supervisor on 8 Mar 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a great one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

4/10 Poor

Donna

Business traveller
Disliked: Cleanliness
Nothing that I really liked about this property. I went off what it said online and pictures and it is totally the opposite. Unfortunately I expected more out of La Quinta.
Stayed 3 nights in Mar 2024
Response from Coco, Front Desk Supervisor on 6 Mar 2024
Thank you for your feedback! We are saddened to hear that your stay with us did not meet your expectations, rest assured we are taking the appropriate measures to prevent any future occurrences. Please allow us to better serve you in the future. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

6/10 Okay

Anna

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dated property - begs for a renovation. Encountered a number of issues - from Wifi to showers to leaky air conditioners but the staff was very friendly and gave us a small discount to our bill.
Stayed 3 nights in Mar 2024
Response from Front Desk on 5 Mar 2024
Hi Anna, Thank you for staying here with us at the La Quinta Inn and Suites in Thousand Oaks! I do apologize regarding some issues you had experienced while staying here with us. I'll be bringing these concerns to my team immediately. We hope to see you again soon!

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
I feel sorry for the staff people are too rough on them
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Mar 2024
Hi Michael, Thank you again for staying here with us at the La Quinta Inn and Suites in Thousand Oaks! We do apologize regarding some of the concerns you had acquired while staying here with us, and I want you to know I'll be bringing these concerns to my management team immediately. We thank you again for staying here with us and we hope to see you again soon!

4/10 Poor

Deborah

Disliked: Staff & service, property conditions & facilities
Upon arrival in the early a.m. hours, a disheveled older gentleman with his shirt unbuttoned to reveal his large belly was the person who checked me in. I thought he was a vagrant until he got behind the counter.
Stayed 7 nights in Feb 2024
Response from Front Desk on 5 Mar 2024
Hi Deborah, Thank you for staying here with us at the La Quinta Inn and Suites in Thousand Oaks. I do apologize regarding these issues you had acquired while staying here with us, and I'll be bringing these issues to my team immediately. Thank you again for staying here with us!

8/10 Good

Jonathan, Hackensack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reported that one (1) of the bathrooms in our suite had a light that was out. While the person at the front desk immediately picked up the phone and presumably called maintenance, it was never addressed during our stay.
Stayed 4 nights in Feb 2024
Response from Front Desk on 4 Mar 2024
Hi Jonathan and thank you for staying here with us at the La Quinta Inn and Suites in Thousand Oaks! I do apologize regarding the bathroom light in your room not being fixed while staying here with us, and please know I'll be addressing my team regarding this issue. We do hope to see you again soon!

10/10 Excellent

sharriene, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here many times great place to stay
Stayed 2 nights in Feb 2024
Response from Coco, Front Desk Supervisor on 2 Mar 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

2/10 Terrible

Carlos

Stayed 1 night in Feb 2024
Response from General Manager on 29 Mar 2024
Dear Carlos, Thank you for the feedback. We are sorry to hear you did not have a great stay. Please let us know in which areas we didn't meet your expectations and we will do our best to correct them. Thank you.

10/10 Excellent

Czegeni

Liked: Staff & service, property conditions & facilities
Everything was wonderful, except our bath tub was pretty dirty
Stayed 1 night in Feb 2024
Response from Coco, Front Desk Supervisor on 1 Mar 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one, but we are saddened to hear that your bathtub was not cleaned properly upon your arrival. Rest assured we are taking the appropriate measures to prevent any future occurrences.Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

8/10 Good

jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Coco, Front Desk Supervisor on 24 Feb 2024
Thank you for your feedback! We are pleased to hear that you found our staff to be friendly. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

8/10 Good

Eugene

Stayed 4 nights in Feb 2024
Response from Coco, Front Desk Supervisor on 8 Mar 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

8/10 Good

Dan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Price was Right. We'll stay here again if in the area.
Stayed 1 night in Feb 2024
Response from Coco, Front Desk Supervisor on 21 Feb 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
I selected this hotel for the gym and it is closed. Deceptive advertising!!!
Stayed 1 night in Feb 2024
Response from Coco, Front Desk Supervisor on 21 Feb 2024
Thank you for your feedback! We are saddened to hear that the current renovations to our gym was an inconvenience during your stay. Rest assured we are taking the appropriate measures to prevent any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

2/10 Terrible

April

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I checked in at 9 PM from a long drive. The woman at the reception was very sweet, but the printer was broken so I had to wait about 15 to 20 minutes to sign the paperwork. When I got to my room with my mom, the carpets were filthy and full of stains. We were so tired we decided we would stay anyway, but my mom went into the bathroom and saw two cockroaches, and we decided to just leave. I never went back to tell the lady or complain. We just left and checked into the Marriott courtyard. I didn’t even want a refund. It was really so dirty & worn out. I always thought La Quinta Hotels were decent. Very disappointed.
Stayed 1 night in Feb 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

2/10 Terrible

Linda

Travelled with partner
Had to pin the drapes together for privacy from the out side. And they were ripped. Very shabby, no amenities such as soap, q-tips or towel racks.
Stayed 1 night in Feb 2024
Response from Coco, Front Desk Supervisor on 21 Feb 2024
Thank you for your feedback! We are saddened to hear that your stay with us was not a comfortable one. Rest assured we are taking the appropriate measures to prevent any future occurrences. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

4/10 Poor

Brian, Greeley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2024
Response from Coco, Front Desk Supervisor on 16 Feb 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay here with us. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests.

10/10 Excellent

Marlen

Stayed 2 nights in Jan 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be to your fullest satisfaction! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

4/10 Poor

Jo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Thousand Oaks-Newbury Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay wasn't to your fullest satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,La Quinta Inn and Suites, Thousand Oaks

10/10 Excellent

vasti

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service , quiet and perfect to rest after a long day. We came from sacramento to visit family in the area.
Stayed 2 nights in Feb 2024
Response from Coco, Front Desk Supervisor on 11 Feb 2024
Thank you for your feedback! We are pleased to hear that your stay with us was a comfortable one. Here at La Quinta inn and Suites in Thousand Oaks, we strive to give the best to our guests!

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
Staff are good, great location but it is a bit outdated. Good stay!
Stayed 7 nights in Feb 2024
Response from Mitchell (Front Office Manager) on 10 Feb 2024
Hi Mike and thank you for staying here with us at the La Quinta in Newbury Park/Thousand Oaks! I'm glad the majority of your stay was to your satisfaction! We hope to see you again soon!

8/10 Good

Mikhail D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door hook (for clothing) wasn’t attached properly. Was swinging in both directions. Very inconvenient.
Stayed 2 nights in Feb 2024
Response from Mitchell (Front Office Manager) on 10 Feb 2024
Hi there, I do apologize regarding the issues you can encountered while staying here with us at the La Quinta in Newbury Park/Thousand Oaks. I will be addressing these issues immediately to our staff members. We hope to see you again soon!