Outdoor pool

Reviews of La Quinta Inn & Suites by Wyndham Ontario Airport

3 out of 5
La Quinta Inn & Suites by Wyndham Ontario Airport
3555 Inland Empire Blvd, Ontario, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 668 out of 1265 reviews" "
Rating 8 - Good. 302 out of 1265 reviews" "
Rating 6 - Okay. 136 out of 1265 reviews" "
Rating 4 - Poor. 92 out of 1265 reviews" "
Rating 2 - Terrible. 67 out of 1265 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean but the elevator and halls were not, I liked that breakfast was ready early because I had an early flight.
Stayed 1 night in May 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here, everything has been consistently superb!
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Dear Kristina,Thank you for your glowing review! We are thrilled to hear that you always enjoy your stay with us. It's wonderful to know we're able to provide a consistently superb experience. We look forward to welcoming you back the next time you're in town. Warm regards,Hotel Management

10/10 Excellent

Gurbir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Dear Gurbir, Thank you for leaving us a 5-star rating. We're delighted to know that you enjoyed your stay with us. We strive to provide exceptional service to all our guests and your rating serves as an encouragement. We look forward to welcoming you back soon for another memorable experience. Warm regards,Hotel Management

2/10 Terrible

Girish

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on 2 May 2024
Dear Girish, We are sorry to see your 1-star rating. Our goal is to provide a satisfying experience to all our guests and it seems we missed the mark during your stay. We would appreciate it if you could share more details about your experience. Your feedback is essential in helping us improve. We hope to have another chance to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! On our way out we went downstairs to have some breakfast. I noticed that the breakfast bar had not been refilled. I asked the front desk to let the kitchen know to please refill. Without question, the young lady at the desk said yes! and they got to it and refilled the breakfast are again. Thank you!
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Maria,Thank you for sharing your wonderful experience at our hotel! We're thrilled to hear that you enjoyed our breakfast and that our prompt service made a positive impact on your stay. Your feedback is greatly appreciated and we look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 Okay

Thomas

Liked: Staff & service, amenities
My room had a few ants and roaches, expecially in the bathroom. The toilet seat is cheap plastic, not suitable for commercial use. The entrance from the parking lot on the west side is dirty and uninviting. Being pet friendly is one thing, but having to listen to the dogs endlessly barking was quite another. The poicy should include requiring that guests control their pets. The hotel a good value, but I expected more from La Quinta.
Stayed 4 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear Thomas,Thank you for sharing your experience at our hotel. We sincerely apologize for the inconveniences you faced during your stay. Your feedback is extremely valuable to us as it helps us improve. We are addressing the issues you mentioned and are reviewing our pet policy to ensure a comfortable stay for all our guests. We hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management

8/10 Good

Cindy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
It’s nice, except my room smelled moldy and bathroom sink was kind of clogged. I didn’t put much attention since I was staying over for just one night.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Cindy,Thank you for choosing our hotel and sharing your feedback. We're sorry to hear about the issues you experienced with your room. Your comfort is our top priority and we'll certainly look into these matters. We hope you'll consider staying with us again, where we'll strive to provide an even better experience.Warm regards,Hotel Management

10/10 Excellent

Sergio

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great experience great customer service
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Sergio, Thank you so much for your glowing review. We're thrilled to hear that you had such a great experience at our hotel and our customer service exceeded your expectations. Your feedback is valuable to us and we hope to see you again soon for another fantastic stay.Warm regards,Hotel Management

6/10 Okay

Patricia, Alhambra

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was clean. However, the property needs TLC there’s graffiti in the elevator and the hallways smell like weed even though it’s a non smoking property. And really loud music at 7am from another room.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Patricia,Thank you for your feedback. We're pleased to know you found our rooms clean. However, we regret to hear about the issues you experienced. We're committed to offering a pleasant stay and will address these matters promptly. Your feedback helps us improve, and we hope to provide a better experience on your next visit.Warm regards,Hotel Management

10/10 Excellent

ENEIDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always very helpful and friendly Thank you :)
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Eneida,Thank you for your wonderful review! We are thrilled to hear that you found our staff helpful and friendly. Your positive feedback is a great motivation for us to continue delivering exceptional service to all our guests. We look forward to welcoming you back soon!Warm regards,Hotel Management

8/10 Good

William, Brillion

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear William, Thank you for rating us with 4 stars! We're glad you enjoyed your stay at our hotel. As we always strive to improve our services, we would love to hear any feedback or suggestions you might have. We look forward to welcoming you back on your next visit. Warm regards,Hotel Management

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quite
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Silvia,Thank you for the wonderful 5-star review! We're thrilled to hear that you appreciated the cleanliness and tranquility of our hotel. These are qualities we strive for and it's always rewarding to know our guests notice. We hope to welcome you back on your next visit and continue to meet your expectations. Thanks again for choosing our hotel for your stay.

8/10 Good

Elysia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy check in..
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Elysia,Thank you for your positive review. We're thrilled to hear you appreciated the smooth check-in process at our hotel. We strive to provide a seamless and enjoyable experience for all our guests, and it's wonderful to know we hit the mark with you. We look forward to welcoming you back soon for another fantastic stay. Warm regards,Hotel Management

4/10 Poor

Sheri, Rancho Cucamonga

Disliked: Cleanliness, staff & service, amenities
Turn desk about someone a room key and told them a room number and when I got back from dinner they were in my room
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Sheri,We sincerely apologize for the unfortunate mix-up that you experienced during your stay with us. We understand the discomfort such a situation can cause. Please be assured that we take your feedback very seriously and we're reviewing our procedures to ensure this doesn't happen again. We hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a speedy check in and friendly staff.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Kristina,We're thrilled to hear you enjoyed your seamless check-in process and our friendly staff! Your kind words are greatly appreciated. We strive for efficiency and a warm atmosphere, so it's wonderful to know we are succeeding. We look forward to welcoming you back to our hotel in the near future. Thank you for taking the time to share your experience. Warm regards,Hotel Management

8/10 Good

Jose

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property and staff was good, the free breakfast that was included was good saved money eat out in the mornings. The room was clean, the bed mattress was old and worn out, bathtub and shower combo could use renovation. Hotel is surrounded by business’s and warehouses. But your only 10 minutes from Ontario Mills and restaurants.
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Jose,Thank you for choosing our hotel and taking the time to share your experience. We're glad you enjoyed our complimentary breakfast and found our location convenient. Your feedback about the mattress and bathroom is greatly appreciated, as we continually strive to improve our guest's stay. We look forward to welcoming you back in the future.Warm regards,Hotel Management

4/10 Poor

Kathleen

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear Kathleen, Thank you for taking the time to rate your stay with us. We're sorry to see that you've given us a 2-star rating. We strive to provide a superior guest experience and it seems we fell short this time. We would love to hear more about your experience, so we can make necessary improvements. Your feedback is greatly valued.Warm regards,Hotel Management

8/10 Good

hiram

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place very clean the only bad experience I had was cockroaches in the bathroom maybe it needs a pesticide treatment. Overall site, staff place very clean and good place to stay
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Hiram, Thank you for your kind words about our hotel's cleanliness and staff. We're thrilled you enjoyed your stay. We sincerely apologize for the inconvenience regarding the cockroaches. Rest assured, we take your feedback seriously and will address this issue promptly to ensure it doesn't recur. We look forward to welcoming you back for an even better experience.Warm regards,Hotel Management

8/10 Good

FreshMøneyDivaz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr 2024
Dear FreshMøneyDivaz,Thank you for taking the time to rate our hotel. We're pleased to see that you've given us a 4-star rating. We constantly strive to provide the best experience for our guests and your rating motivates us to do better. We look forward to welcoming you back soon.Warm regards,Hotel Management

4/10 Poor

Eduardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were nice and normal. Check in was quick and easy. I’m a low maintenance person and have stayed at other hotels in your chain but my room was dirty. There was a band aid in the shower, the couch hand rests are very stained and dirty, the end stands were dirty, the toilet has some weird plumbing issue that makes it super loud but worst of all there were cockroaches in the bathroom. My bed seemed reasonably clean which is why I didn’t tell the front desk but I don’t doubt other rooms have the same issue. I would not stay here again.
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Eduardo,We regret hearing about the issues you experienced during your stay. Cleanliness is a top priority for us and we apologize for falling short. Rest assured, your feedback has been shared with our housekeeping team to avoid such instances in the future. We appreciate your feedback and hope for the opportunity to make your next stay much more enjoyable.Warm regards,Hotel Management

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Kgugu
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Dear Isaias,Thank you for leaving us a 5-star review! We're thrilled to see your positive rating. Your feedback, though concise, is highly valuable. We hope your stay at our hotel was a delightful one and we look forward to welcoming you back for another wonderful experience. Thanks again!Warm regards,Hotel Management

10/10 Excellent

Xue Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Eunice

Travelled with family
Liked: Amenities
In the back of the property, there was a particular car which we noticed each day. It was missing a window and we could see a man sitting in the car during the day and at night. He wasn’t there all the time, but it just gave us an eerie feeling as we walked past the car to get to the back entry door. I brought this up with the front desk and asked if there was security - as we’ve never seen anyone on duty monitoring the area. Front desk assured us that this man was a guest at the property and that she would speak to the family. Whatever the case, my adult daughter and teen daughter didn’t want to exit through that door without my husband and I.
Stayed 4 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Eunice,Thank you for sharing your concerns. Your family's comfort and safety are paramount to us. We're sorry to hear that you felt uneasy and assure you that we take all feedback seriously. We're committed to enhancing our security measures and ensuring our guests have a peaceful stay. We appreciate your understanding and look forward to welcoming you back for a more comfortable experience.Warm regards,Hotel Management

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Bruce,Thank you for taking the time to leave a review of your recent stay with us. We're pleased to hear that you found our location to be convenient. We strive to provide our guests with the best possible experience and your feedback helps us achieve that. We look forward to welcoming you back again soon!Warm regards,Hotel Management

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Manuel

Disliked: Cleanliness, property conditions & facilities
Not very clean. Ear bud was on the floor in my room when checking in, showing not really cleaned deeply or well. Also, I know the hotel says pet friendly but a dog in a crate was loud sporadically, however, that’s out of the hotel’s control. I did not try to get a room change, but I’m sure they would have if requested.
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Manuel, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you encountered. We are always striving to improve our cleanliness standards and will certainly address this matter. Regarding the pet noise, we appreciate your understanding. We hope to have the opportunity to provide you a more comfortable stay in the future.Warm regards,Hotel Management

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I think it is overall a decent place. I did not like being offered late check outs that the hotel does not honor. And half the staff acted like I was inconveniencing them for having asked. The late night desk clerk got annoyed by me asking for tue 3 PM check out. Ok it was 55 bucks find don't take my money for the overpriced fee. Then says he can do 1 only when I asked how later can I check out. The excuse for not honoring the late check out was due to it being a bust time for housekeeping. What? Then sometime after noon I get a knock from housekeeping all annoyed I said I got the 1 PM check out. The woman was annoyed and said she wasn't informed. Less than 20 minutes later another housekeeping person knocked asking me if I am checking out today. She was very nice and I politely smiled and said I have 1 AM check out. This and the fact that the condition of the room seemed like some repairs were needed this would have been a perfect stay. I will say the day staff at the front desk were fantastic. If you don't need to actually use the offered "services" of late check outs then you may like staying here.
Stayed 2 nights in Apr 2024
Response from GM on 12 Apr 2024
Dear Scott,We appreciate your honest feedback and are sorry to hear about your experience with late check-outs. We strive to provide seamless experiences and it's clear we missed the mark here. Your comments will be shared with our team to improve our communication and services. We're glad our day staff could make a positive impression. We hope to have the opportunity to welcome you back for a better experience. Warm regards,Hotel Management

4/10 Poor

Kasia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The toilets were very low. Water pressure in the showers was really poor. Very hard to wash off shampoo and soap. Also, could smell Marijuana.
Stayed 2 nights in Apr 2024
Response from GM on 11 Apr 2024
Dear Kasia,We're genuinely sorry to hear about your experience. Your comfort is our top priority and we regret that we fell short this time. We've noted your concerns about the bathroom facilities and the odor issue and assure you that we're looking into these matters seriously. We hope you'll give us another chance to provide a better experience in the future.Warm regards,Hotel Management

10/10 Excellent

Desiree

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Desiree,Thank you for taking the time to rate us! We are thrilled to see your 5-star rating. As we continuously strive to meet and exceed our guest's expectations, your feedback is important to us. We look forward to welcoming you back soon for another delightful experience.Warm regards,Hotel Management

10/10 Excellent

Cori

Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Nicole, Novato

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price. Pet friendly. Quiet.
Stayed 2 nights in Feb 2024
Response from GM on 9 Apr 2024
Dear Nicole,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our hotel to offer good value and appreciated our pet-friendly policy and tranquil ambiance. We look forward to welcoming you and your furry friend back soon for another peaceful stay.Warm regards,Hotel Management

10/10 Excellent

Harold

Travelled with family
Excellent service
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Harold,Thank you for your fantastic review! We're delighted to hear that you found our service excellent. Your kind words greatly motivate us to continue delivering the best possible guest experience. We hope to have the pleasure of welcoming you back to our hotel soon.Warm regards,Hotel Management

10/10 Excellent

Henry, Nipomo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay and this fit the bill. The front desk staff were welcoming and got us settled quickly. The room was fine, quiet and comfortable. We have stayed in a few La Quinta Inns recently and they are reasonably priced, clean, quiet and well located. For the price, they are a great deal.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Henry,Thank you for your wonderful review! We're thrilled that our welcoming front desk staff, clean and comfortable rooms, and convenient location met your expectations. It's great to know that you find La Quinta Inns to be a great deal. We look forward to welcoming you back on your next stay with us. Safe travels!Warm regards,Hotel Management

8/10 Good

Jesse

Travelled with family
Everything was great beside a left over smashed candy bar
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Jesse,Thank you for your positive 4-star review and for choosing our hotel. We're delighted to hear that you found everything great. We apologize for the overlooked candy bar and appreciate your understanding. Your feedback is invaluable to us as we strive to improve our services. We hope to welcome you back soon for a more flawless experience.Warm regards,Hotel Management

6/10 Okay

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property had the issues. The staff was great and very friendly. The shower head in the shower was terrible and needs replacing. The door to the restroom was awkward. No lock and big crack dividing the double doors to the restroom. There was no fan in the restroom. The electricity was also glitching and lights were flickering.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Sonia, Thank you for your valuable feedback. We are delighted to hear that you appreciated our friendly staff. We regret to know about the issues you faced during your stay. Your concerns about the shower head, restroom door, and electricity have been addressed to the relevant departments for immediate action. We are committed to providing an exceptional experience and hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear Alma, Thank you for your splendid review! We're delighted to hear that you appreciated the cleanliness of our hotel. We pride ourselves on maintaining a high standard of cleanliness for our guests, and your positive feedback is a testament to our efforts. We'd love to welcome you back anytime you're in town. Thank you once again for choosing our hotel.Warm regards,Hotel Management

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness
Housekeeping could do better cleaning spider webs off walls and ceiling. Shower drain broken. Bathroom door missing handle.
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
Dear Daniel,Thank you for your feedback. We're sorry for the issues you encountered during your stay. Your remarks about housekeeping and maintenance are noted and we promise to address these concerns. We're committed to providing you with an outstanding experience next time. We hope to welcome you back soon.Warm regards,Hotel Management

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 7 Apr 2024
Dear Travis,Thank you for leaving us a 5-star rating. We're thrilled that your experience at our hotel was a positive one. Your rating speaks volumes and we hope your stay was relaxing and enjoyable. We look forward to welcoming you back soon for another exceptional experience. Warm regards,Hotel Management

10/10 Excellent

Perry

Stayed 1 night in Mar 2024
Response from GM on 23 Apr 2024
Dear Perry,Thank you for leaving us a 5-star rating. We're thrilled to know you enjoyed your stay at our hotel. Your rating motivates us to continue providing exceptional service to our valued guests. We look forward to welcoming you back in the near future. Warm regards,Hotel Management

6/10 Okay

Nakela

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Dear Nakela, Thank you for taking the time to rate our hotel. We're sorry to see that your experience didn't quite meet your expectations. We would appreciate the opportunity to understand where we fell short so we can make your next stay even better. Please feel free to share your feedback with us. We hope to welcome you back soon.Warm regards,Hotel Management

8/10 Good

Edna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Edna,Thank you for taking the time to rate your stay with us. We're glad to see you gave us 4-stars. We're always striving to create the best experience for our guests, and your feedback is valuable to us. We hope you'll choose to stay with us again, so we can provide you with an even better experience.Warm regards,Hotel Management

8/10 Good

Sabbath

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and quiet. Plumbing was good, breakfast of a large variety if fresh foods.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Sabbath,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed our quiet, clean rooms and appreciated our variety of fresh breakfast options. We strive to make our guests' stay comfortable and satisfying. Looking forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute due to having to check out of a motel in Palm Springs(no drainage in the sink and an ever running toilet which they told us we should try fixing). we were very happy to get a room at the La Quinta Ontario airport. Clean friendly, staff, comfortable beds and most importantly, I don’t have to fix the plumbing!
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Dear Susan,Thank you for choosing our hotel for your unexpected stay and for sharing your positive experience. We're pleased to know you found our rooms comfortable and our staff friendly. Your satisfaction is our top priority and we're happy we could meet your expectations. We look forward to welcoming you back to La Quinta Ontario Airport Hotel in the near future. Safe travels!Warm regards,Hotel Management

8/10 Good

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. It was very close and convenient to shopping, dinning, gas and the airport.
Stayed 3 nights in Mar 2024
Response from GM on 29 Mar 2024
Dear Lia, Thank you for choosing our hotel and for your positive feedback. We are thrilled to hear that you found our location convenient and our staff friendly and helpful. It is always our goal to provide a wonderful experience for our guests. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, view
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Dear Samuel,Thank you for choosing our hotel and for highlighting our breakfast and view in your review. We're thrilled to know these aspects of your stay stood out to you. We are continually striving to improve our guest experience and your feedback is invaluable in this process. We hope to welcome you back soon for an even more enjoyable stay. Thank you once again!Warm regards,Hotel Management

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear George,Thank you for choosing to stay with us and for your positive rating. We're glad to know you were satisfied with your experience. We continually strive to provide exceptional service and we hope to have the opportunity to serve you again, aiming for that 5-star experience next time. Thanks again for your feedback. Safe travels!Warm regards,Hotel Management

6/10 Okay

Lloyd

Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Lloyd, Thank you for staying with us and for your rating. We're sorry if we didn't meet your expectations. We value all feedback and would appreciate any specific details about your experience. This will help us improve our services and deliver a better experience next time. We hope to have the opportunity to serve you again soon.Warm regards,Hotel Management

6/10 Okay

Janelle

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Janelle,Thank you for taking the time to rate your stay at our hotel. We're sorry to see that your experience didn't quite meet your expectations. We'd love to hear more about your stay and how we can improve. We're committed to providing our guests with the best possible experience, and your feedback is invaluable to us. We hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Management

4/10 Poor

sung

Disliked: Cleanliness, property conditions & facilities
Housekeeping needs to do a better job at cleaning. Found someone’s sex toy in one of the drawers. Ugh… at least someone had some fun… with themselves.
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Sung,We are deeply sorry for the uncomfortable experience you encountered during your stay. Your feedback is invaluable to us, and we assure you that we take such matters seriously. Our team will be reviewing our housekeeping protocols to ensure that such an incident does not recur. We appreciate your patience and hope for an opportunity to host you again under improved circumstances.Warm regards,Hotel Management