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Reviews of Hyatt Place Pasadena

3 out of 5
Hyatt Place Pasadena
399 E Green St, Pasadena, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 682 out of 1003 reviews" "
Rating 8 - Good. 188 out of 1003 reviews" "
Rating 6 - Okay. 62 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the Hyatt Hotel sign; had to ask where it was from a parking attendent in a different parking garage.
Stayed 1 night in May 2024

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue we is we were supposed to have a King bed and pull out sofa, and we had a room with 2 queen beds
Stayed 1 night in Mar 2024

6/10 Okay

Dennis

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk Lead on 29 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Constance, seattle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay, for a short period. I enjoyed the breakfast.
Stayed 3 nights in Apr 2024
Response from Front Desk Lead on 29 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Desk Lead on 29 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "upgrade" to a high floor room was absolutely pointless as one side of the building faces another, so it doesn't matter how high you go, you won't get a better view (at least on the north side). Parking was a little pricey and didn't have any EV charging, but it was convenient (parked next to the elevator and took it straight up to our room).
Stayed 1 night in Apr 2024
Response from Front Desk Lead on 9 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

8/10 Good

Allesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and comfortable place. Would like to come back.
Stayed 3 nights in Mar 2024
Response from Front Desk Lead on 9 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Rhett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from patty.rios on 5 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and rooms. Breakfast was healthy and good. Lots of fresh fruit, good scrambled eggs, yogurt, sausage, etc. Plenty of seating on busy mornings. Room was spacious for three adults and cleaned every day. Tip: Save $14 a day by parking in the city garage across the street rather than under the hotel.
Stayed 8 nights in Mar 2024
Response from patty.rios on 5 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

celia

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from patty.rios on 5 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our family really enjoyed our stay at the Hyatt Place in Pasadena. It is situated near many eateries and shopping conveniences that are within walking distance. Not too crowded and felt safe.
Stayed 5 nights in Mar 2024
Response from patty.rios on 31 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Neighbors above me were really noisy at night.
Stayed 5 nights in Mar 2024
Response from patty.rios on 31 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from patty.rios on 31 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us

8/10 Good

Weiyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location!
Stayed 1 night in Mar 2024
Response from patty.rios on 23 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Bartibaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from patty.rios on 23 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Vanezza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all hotels I been here in California this is the farthest the best, comfortable, and quite safe place to stay at! All employees were amazing and the location was perfect for shopping and dining will definitely come here again!
Stayed 3 nights in Mar 2024
Response from patty.rios on 23 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Gurpreet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall.
Stayed 3 nights in Feb 2024
Response from patty.rios on 23 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 2 nights in Mar 2024
Response from Front Desk Lead on 12 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us We look forward to being of service to you in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
I enjoyed the access to lots of restaurants and bars in the area. It was also close to venues we needed to get to in LA.
Stayed 1 night in Mar 2024
Response from Front Desk Lead on 12 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. We look forward to being of service to you in the near future.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Lead on 12 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. We hope to see you again soon!

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Room was noisy (engine type sound cutting on and off?), 6th floor. Also no coffee at breakfast on Saturday morning, it was only 930.
Stayed 2 nights in Mar 2024
Response from patty.rios on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.Best regards,

4/10 Poor

Chris

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were charged $40 for early check in and 10 minutes later up in the room the power went out. Nobody from the hotel staff came to check on anyone or offer any help. When i finally made it down to the desk they said it was being worked on and would be 15-20 minutes. What a waste of early check in didn’t even offer refund of the $40 fee. Finally went to get some food and power came on while i was gone for almost 2 hours because everything was out even a/c was out. I didn’t like how the situation was handled or lack there of. The front desk staff wasn’t even sympathetic about it just straight face this is what it is. This was one of my favorite places to stay in the past and everyone was inviting. I don’t know what happened in the 6 months since my last visit but I will never return to this hotel again. They have zero customer service skill and are all about the mighty dollar even if it cost good service. I will look at other hotels for my next stay in October.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with our team. We hope to earn your business back in the future.

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and will definitely be returning
Stayed 5 nights in Feb 2024
Response from patty.rios on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Feedback such as yours assists us in improving our service and property. Best regards,

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Nice facility. Well maintained.
Stayed 1 night in Feb 2024
Response from patty.rios on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us We look forward to being of service to you in the near future.

10/10 Excellent

Belle

Stayed 1 night in Mar 2024
Response from Front Desk Lead on 25 Mar 2024
Thank you for taking the time to rate your stay. We hope to see you again soon!

10/10 Excellent

NEO

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. Very comfortable, safe, clean property. Complimentary breakfast was great.
Stayed 1 night in Mar 2024
Response from patty.rios on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us We look forward to being of service to you in the near future.

10/10 Excellent

WILLIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from patty.rios on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us We look forward to being of service to you in the near future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that there was still daily maid service. Nice breakfast.
Stayed 4 nights in Feb 2024
Response from patty.rios on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us We look forward to being of service to you in the near future.

10/10 Excellent

Ivon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from patty.rios on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us We look forward to being of service to you in the near future.

10/10 Excellent

pierre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool
Stayed 1 night in Feb 2024
Response from Front Desk Lead on 26 Feb 2024
Thank you for taking the time to rate your stay. We are happy you enjoyed the pool and hope to see you again soon!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly
Stayed 5 nights in Feb 2024
Response from Front Desk Lead on 26 Feb 2024
Thank you for the great feedback. We hope to see you again soon!

10/10 Excellent

Gwynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and accommodated our large van. Thank you
Stayed 1 night in Feb 2024
Response from Front Desk Lead on 26 Feb 2024
Thank you for taking the time to rate your stay. So happy to hear that the parking accommodation worked out. We hope to see you again soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice, room was awesome and very thought out.
Stayed 1 night in Feb 2024
Response from patty.rios on 17 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel.

4/10 Poor

Rhea

Business traveller
Disliked: Property conditions & facilities
Bathrooms were half cleaned. The room directly above was extremely loud throughout the night into the early morning - when spoke to the front desk they dismissed us. The power in our room went out every single night causing nothing to charge for our jobs the next day.
Stayed 4 nights in Feb 2024
Response from patty.rios on 17 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

8/10 Good

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, easy check in.
Stayed 1 night in Feb 2024
Response from patty.rios on 14 Feb 2024
Thank you for you're great feedback.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience and quiet room.
Stayed 1 night in Feb 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Thank you we look forward to seeing you again soon!

10/10 Excellent

Johnny, Stevenson Ranch

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Thank you we look forward to seeing you again soon!

2/10 Terrible

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. If I can provide any assistance, please contact me directly.

10/10 Excellent

Makenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for taking the time to rate your stay. We hope to see you again soon!

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. New and modern, with good security measures. Staff is very helpful. My only quibble is with getting coffee. If you don’t get down by 10AM on the weekend, you’re out of luck. I don’t know why it’s so difficult to just have coffee available. I’ll pay for it, I’m not saying I want all day free coffee, but access to coffee would be good. And I don’t understand those round coffee pods in the coffee makers in the rooms. Just put Keurig machines in there and if they get stolen, bill the guest for them. That way if it’s after 10AM and coffee isn’t available downstairs, we can just make it in our rooms if I know in advance you have a Keurig I’ll bring my own pods. It’s such a small luxury but when you’re away from home it’s the small things that make a difference. But really other than that, a lovely hotel, well situated within walking to pedestrian mall area and shopping and convention center.
Stayed 2 nights in Feb 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our team will try our best to improve and address these issues. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for taking the time to rate your stay. We look forward to seeing you again soon!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to restaurants, stores, atm’s!
Stayed 1 night in Jan 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Thank you we look forward to seeing you again soon!

10/10 Excellent

David

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for taking the time to rate your stay. We look forward to seeing you again soon!

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Lead on 13 Feb 2024
Thank you for taking the time to rate your stay. We look forward to seeing you again soon!

10/10 Excellent

Emily

Response from patty.rios on 27 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from patty.rios on 27 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be.We look forward to being of service to you in the near future.Best regards,

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Front Desk Lead on 22 Jan 2024
Thank you for taking the time to rate your stay. We hope to see you again soon!

10/10 Excellent

Trieva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Lead on 22 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Thank you we look forward to seeing you again soon!

10/10 Excellent

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Lead on 22 Jan 2024
Thank you for taking the time to rate your stay. We look forward to seeing you again soon!

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Front Desk Lead on 22 Jan 2024
Thank you for taking the time to rate your stay. We look forward to seeing you again soon!