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Reviews of Heaven on Downtown LA

3.5 out of 5
Heaven on Downtown LA
W 11th St and S Hill St, Los Angeles, CA

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019
Response from Corporate Office on 25 Dec 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

2/10 Terrible

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
VERY NOISY - the property isn't advertised as being across the street and above an outdoor nightclub, but it is. On the first night we returned home exhausted to hear and feel the room vibrate from the club booming away across the street. It continued on throughout the night till 4am and then re-started for the cleaning up at 8am. The place is let by Pelican Residences (who aren't supposed to sub-let through Airbnb, we were asked not to enter through reception to avoid awkward questions). Pelican refused to allow us to cut short our booking without penalty. They offered to refund one of the three day booking if we left the apartment by 11am on the second day which we couldn't afford to do. Hotels.com promised to get us out of the agreement given the situation, we were on a family vacation and couldn't get any sleep. However, when Pelican refused to agree they simply gave up and offered no further help. The area is going through a massive regeneration programme so you should also be aware that the lorries rock up at 8am and throughout the day and sit below the apartment with their engines running and you have the workmen and heavy duty tools working on the sites right next to the residence. The apartment itself is spacious, clean and would have been lovely to stay in if it wasn't for the noise.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The whole check in and check out seemed illegal and very unprofessional
Stayed 6 nights in Jul 2019
Response from Chris Rivers on 17 Jul 2019
Hi Guest, May we know what exactly happened so that we can investigate? We need to understand what happened and as to why you posted this kind of review. If you can share which apartment and which reservation that would also help. Thanks!

6/10 Okay

David, Calgary, AB

Liked: Staff & service
It has great potential with some TLC
There are units in different buildings as we did not have a rooftop pool as expected, nor a view or sofabed as pictured. It was a futon style. Check in and check out was easy, but we learned that the toilets were being replaced the next day starting at 8am, not ideal wanting to sleep in on vacation. You are also responsible for personal items like electronics and passports so it caused us great anxiety leaving the unit. This was beyond their control, but we were not given the opportunity to cancel or price reduction. The unit had holes in the walls behind the bedroom doors, a broken bedside table in one, and one bathroom had grime, a gross showerhead, and dirty curtain. It is important to note that the bedrooms did not have room darkening blinds. The bedrooms do not get dark due to the pool and pathway lighting on all night and one pool light shines directly on the bed in 1 room making it challenging to sleep. (Photo taken at midnight) The key/fob did not work well on the elevator and it was difficult to get to the parkade. There was a guest guidebook in the room but it lacked information on how to use the thermostat or where to find the fitness center or business center. We could not find access to either. Pelican initiated follow-up with us the 1st day and indicated they would address these things quickly but not before our departure. Hopefully, they will. A box of laundry soap would be nice, and a security latch on the front door more secure at night.
Stayed 3 nights in May 2019
Response from Corporate Office on 27 May 2019
Thank you for staying with us. We have taken steps to correct all the observations. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

CHRISTIAN

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bathrooms were dirty. Sink was clogged with hair. I had to clean it myself. Even after telling the person in charge they didn’t sent anybody to clean.
Stayed 4 nights in May 2019
Response from Corporate Office on 22 May 2019
Thank you for staying with us. We work hard to make our guests happy and will make sure that will take steps to correct all the observations. We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Jo on 24 Apr 2019
Hi Donna, thank you for the rating, we highly appreciate it. We are looking forward hosting you in your next trip.

6/10 Okay

Arthur

Disliked: Staff & service, property conditions & facilities
Hollywood & Subset Furnished Apartments
This is the second time we have used a Pelican Residence. The location was excellent. However, the apartment and the attitude of Pelican Residences leaves a lot to be desired. They spend more time telling guests what they can be fined/evicted for than in caring about their comfort. Every e-mail they send contains warnings about noise, smoking, and losing the keys and what it will cost. The stove in the apartment looked like it had never been cleaned. There was no toaster, but they eventually provided one. There were no dish towels in the apartment but there was a dishwasher. One of the bedside tables was falling off the wall. The wattage/illumination used in all the lamps was so poor you couldn't read easily. There was no hot water in the morning on one of the days we stayed there. The worst problem concerns the limitation of one set of keys/garage fobs per apartment. That may be fine if there are only two occupants, but even that causes problems. The lack of extra keys/fobs means that everyone either has to do things together, or some folks simply have to remain in the apartment because once they leave, they can't get back in. That becomes a logistical nightmare for 2 or 3 but just about impossible if 5 or 6 people were staying together. There only was one T.V. set in the entire apartment. It was located in the living room, there were none in the bedrooms. The Spectrum T.V. service was annoying to use; however, the internet service was fine.
Stayed 5 nights in Jan 2019
Response from Corporate Office on 30 Jan 2019
Thank you for staying with us. Wish you had said something during your stay so we could have taken some action. All the problems that you mention are solvable and we are looking into it. If you'd just called us during the stay we would have resolved it then itself for you. However we believe in giving our customers the very best and we will make sure all this is resolved. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2019
Response from Chris Rivers on 16 Jan 2019
Hi Guest, Can you share with us your unit number and your name so that we can check and assist you properly? Thanks

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Perfect in every way! Loved how clean it was, how they thought of everything to make our stay more comfortable and we couldn’t have been more pleased with our stay.
Stayed 5 nights in Dec 2018
Response from Jo on 21 Dec 2018
Thank you very much for those kind words. We hope hosting you in your next trip!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice apartment in good location.
Some of the furniture was worn & uncomfortable. The building was nice & conveniently located. Needed more than 1 key.
Stayed 5 nights in Jun 2018
Response from Corporate Office on 26 Jun 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay.

10/10 Excellent

Suella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip to Hollywood
It was absolutely wonderful. I'm so glad I chose this place!
Response from Corporate Office on 23 Apr 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Hollywood Location
Location was great and the apartment was very good for my family of five. The two bathrooms and washer/dryer really helped.
Response from Corporate Office on 9 Apr 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hollywood Trip for My Daughter’s 21st Birthday
This complex is located just a few blocks south of Hollywood Blvd to it is conveniently located near the Walk of Fame. The apartment was clean and the one we were in had a view of the Hollywood sign from the bedrooms and the living room. The pool and gym are located on the roof and provide a very tranquil atmosphere. It was rather cool when we were there so we really didn’t get to use the pool although we would have loved to! It is heated but the air was pretty chilly and breezy! I highly recommend taking advantage of this type of accommodations if traveling with your family as you don’t have the expense of multiple hotel rooms and everyone is together and you feel at home. If you check in “late”...we arrived around 6:00-6:30 I believe, there is a $30.00 cash fee.
Stayed 7 nights in Feb 2018
Response from Corporate Office on 7 Mar 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury apt
Excellent location. Can see Hollywood sign from balcony. Luxury apartment. Huge bathrooms & closets. Secure building. There were only 2 washcloths, none in the master bathroom, but otherwise great. I would stay here again.
Stayed 5 nights in Jan 2018
Response from Corporate Office on 29 Jan 2018
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Andrew, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place close to Hollywood Blvd
We stayed at this place for a portion of trip hoping to be close to lots of attractions, which was very much the case. There were two couples and a small baby and the accommodations were clean, comfortable and more than enough space for all of us. The building was beautiful with excellent amenities (pool, gym, common area with BBQs). The staff were very gracious and helpful, explaining the building, surroundings, and the process of check in/out very well. We had some difficulty getting a hold of someone on the day of check out to extend it, but there were multiple numbers to call and it was not a big issue. Overall great place, in a good, safe area and helpful staff. We would definitely consider staying there again.
Stayed 3 nights in Jan 2018
Response from Chris Rivers on 23 Jan 2018
Hi Andrew, Thank you for this wonderful review, we hope to host you again. Best! Pellican Residences

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay. Great price and great accommodation.
Stayed 4 nights in Nov 2017
Response from Ann - Reservations Office on 5 Dec 2017
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

6/10 Okay

Rick, Scottsdale, AZ

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location and amenities but not clean.
This two bedroom, two bath apartment is furnished but the hideaway bed was broken and the two beds in the bedrooms were the "modern" low types with foam mattresses, making the beds uncomfortable. The hardwood floors were filthy, and the carpets even worse with permanent stains. The location is great with two parking stalls in the basement of the secure basement. I would return if the beds and cleanliness issues were fixed.
Stayed 6 nights in Nov 2017
Response from Corporate Office on 4 May 2018
Thank you for staying with us. Sorry for all the inconvenience you faced during your stay - The apartments are in great condition and our staff had make sure that everything is in place and clean before your check-in.The complaints were not very accurate.Also wish you had said something during your stay so we could have taken some action. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Keep Looking.
We tried to upgrade from a hotel/motel but we were SO disappointed. We had to wait out on the sidewalk for quite a while before someone came to greet us. Once checked in, the place was dirty all around. The refrigerator was not clean enough to put food into. There was hair on the walls of the shower. Ants were continually on the kitchen counters. The few dishes provided were too dirty to use. The remote for the TV had no batteries. The soap dispenser in one of the bathrooms was empty. You are expected to do the dishes, but there were NO kitchen towels or dish rags. We bought 2 towels and a dish rag and used the paper towels provided. There were 3 of us and we had a total of 3 towels. Being on a busy street, it was very noisy. 1 person slept on the sidewalk and 1 on a bus bench below our balcony each night. The air conditioning fan was EXTREMELY noisy and sent all of the air into one of the bedrooms while the kitchen and livingroom remained sweltering in the 102 degree heat. We pulled the sofa bed out and couldn't retract it because one of the braces was bent. The price per night says $229, but when all was said and done, the price was $296.56/night. When checking out, you have to pull your vehicle out of the garage and find parking on the street, go back to your apartment to leave the remote and keys on the kitchen table. Then you have to walk down the stairs to your car because the key fob is needed to operate the elevator. No place to print airline tickets
Stayed 4 nights in Oct 2017
Response from Samantha on 23 Nov 2017
Sorry for all the inconvenience you faced during your stay . The complaints were not very accurate. Well, we did send you detailed check in instructions in 2 emails. If you had followed the instructions - you would not have faced so many problems. The apartments are in great condition and our staff had make sure that everything is in place and clean before your check-in. Also wish you had said something during your stay so we could have taken some action. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Demour

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Maybe next time
Check should have been at 3:30 it was after 6:00 when they gave us the keys but the place would still not be ready for another 1.5 hours. Place was nice toilets were not clean.
Stayed 3 nights in Oct 2017
Response from Samantha on 6 Nov 2017
Apologize for the inconvenience caused during your arrival. We work hard to make our guests happy and will make sure that will take steps to correct all the observations.

8/10 Good

Nick, Victoria, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
definitely recommend to everyone.
New condo building, rooms are clean, big space, have everything u need, nice bed. Here is some suggestions for the host: the floor mat in the bathroom should be changed(too dirty), as well some cooking pots(burned and scatched), should supply a small bottle of cooking oil and small pack of laundry detergent.
Stayed 4 nights in Oct 2017
Response from Corporate Office on 19 Oct 2017
Thank you for staying with us. We work hard to make our guests happy and will make sure that will take steps to correct all the observations. We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to explore the "Walk of Fame" and see some sights. The pool area was terrific!
Stayed 3 nights in Sep 2017
Response from Chris Rivers on 16 Sept 2017
Thanks for the feedback - we hope to host you again!

10/10 Excellent

maryann, Edmonton canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous apartment
Great apartment just three blocks from tons of action. Great rooms, great kitchen and outstanding pool area! This is a fabulous place to stay and easy to work with the staff!
Stayed 3 nights in Aug 2017
Response from Corporate Office on 18 Aug 2017
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment in Hollywood.
Very nice new building. Apartment was very clean and all amenities were well stocked.
Response from General Manager on 25 Feb 2017
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Great location but not worth the price
Arrived at the hotel and should have been checked in at 3:00, but the room was not ready until 4:00. The maid was frantically trying to clean it for us but didn't quite get it together and so we moved into a dirty apartment. The move in was awkward as Pelican (the rental company) doesn't have a staff on site, and the parking security guy introduced me to a lady at a front desk who knew nothing about any of this. Then the representative from Pelican finally came and after another party was shown to their room, then we were brought to ours. The layout is excellent but there were some issues that upset my wife who likes things very clean. The beds sheets, covers and pillow cases were of poor quality, especially considering the high cost of the unit. There was hair on the toilet bowl, streaks in the shower glass, dirty rugs, soap and toothpaste on the faucet handles in the bathroom. The shower leaked water into the bathroom. Pelican sent us an email requesting info on the cleanliness and I answered and sent pictures. They sent their representative back who personally cleaned the room for us and apologized profusely for the mess. They sent a carpet guy in the next day to finish the cleaning. Leaving was also a burden. You must leave all badges and keys on the counter but they are required to operate the elevators and garage doors so you have to park outside and go down the stairwell. My advise.to the owner is don't try furnish this unit on the cheap.
Response from Corporate Office on 26 Feb 2017
Thank you for staying with us. Sorry for all the inconvenience you faced during your stay. We have taken steps to correct all the observations. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

CHIU TUNG

Liked: Staff & service, property conditions & facilities, room comfort
Location is good. Room is spacious, clean and comfortable. We even have access to the rooftop pool. The only drawback is that bed linen is not very clean, there are stains and hairs on pillows and bed sheets.
Response from General Manager on 24 Dec 2016
Thank you for staying with us. Our staff had make sure that everything is in place and clean before your check-in. The complaints were not very accurate. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 24 Dec 2016
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Amazing location. Will stay again for sure
Response from Corporate Office on 30 Nov 2016
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Milla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean apartment
The apartment was big, clean and well equipped. The location was really close to the Hillywood walk of fame. Parking in the garage was convenient as you could take rhe elevator straight up to the apartments floor. The area felt safe, I would come back and stay even longer.
Stayed 3 nights in Jun 2019
Response from Corporate Office on 26 Jun 2019
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage, direkt in der mitte des Walk of Fame! Die Erklärung der Wohnung speziell die elektronische Geräte hat uns gefällt.
Stayed 3 nights in Apr 2019
Response from Corporate Office on 3 May 2019
Danke, dass Sie bei uns bleiben. Wir arbeiten hart, um unsere Gäste glücklich zu machen und schätzen Ihr Feedback! Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Ich würde mich freuen, Sie wieder für Ihren nächsten Urlaub zu haben.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
記載されている住所と実際のホテルの場所がちがう。 住宅アパートを貸しに出しているだけなのでチェックインカウンターがない。 貸しに出しているスタッフと電話でやり取りをして ホテルの前でキーなどを受け取る必要がある。 スタッフの対応はいい感じ。 部屋はぱっと見綺麗だけど細かいところが汚い。 設備は色々と整っていて充実していました。 電子レンジ、食器洗い機、洗濯機、乾燥機、オーブン、コーヒーメーカー、ミキサーなどなど プールと温水プールも良かったです。 あと立地も良いかと！
Stayed 6 nights in Nov 2018
Response from Jo on 14 Nov 2018
Thank you for taking time writing for us. We have collected the issue and will definitely address it accordingly for our future guest.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket nöjda med vistelsen
Vi tillbringade 3 nätter i lägenheten och allt fungerade jättebra. Den är fräsch och rymlig, sköna sängar, bra wi-fi, bra med handdukar och praktiskt med parkering i p-hus i källaren till byggnaden (ingår i avgiften). Poolområdet var också jättefint (även om vi inte verkade ha access dit på morgonen innan vi skulle checka ut, lite irriterande). Det finns två sängar, 1 king-size och 1 Queen-size så om det sover 2 pers i varje vet vi inte var en 5:e person ska sova. Såg inte ut att finnas en bäddsoffa. Det finns ingen reception så man möter upp en representant utanför huset som visar vägen och berättar det mest väsentliga kring boendet. Man måste ringa och informera om när man anländer så att de kan möta upp. Det som kan förbättras är lite tydligare information vid ankomst om tex sophantering, hur man hittar i lägenhetskomplexet (som består av flera byggnader). Utrustningen i köket är lite sparsam, tex så fanns bara en pytteliten kastrull så vi kunde inte koka vår pasta. Durkslag fanns dock. Stekpannan var repig och i dåligt skick.Lägenheten är också "kal" och lite opersonligt inredd. Lite mer tavlor, textilier etc hade gjort den mer ombonad. Vi hade också önskat mer än en nyckel (nyckelbricka) till lägenheten, särskilt eftersom man måste ha nyckelbrickan för att låsa ytterdörren och för att åka hiss. Då man kan vara 4-5 gäster som bor i den måste man kunna gå ut och in i olika konstellationer. Men som helhet är vi mycket nöjda med vistelsen och kan varmt rekommendera det.
Stayed 3 nights in Oct 2018
Response from Jo on 14 Nov 2018
Thank you, we have noted of the issues stated and will address them accordingly. We hope hosting you in your next trip!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from Samantha on 13 Dec 2017
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Response from Samantha on 19 Oct 2017
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Indy, nagoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住居のよう
ハリウッドに近くて、securityも万全。部屋も広くて住みやすかったです。 残念でしたところはTVのセッティングが分かりにくいし、電源切るとセッティングし直しなこと。
Stayed 4 nights in Aug 2017
Response from Corporate Office on 26 Aug 2017
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

8/10 Good

Bjørn Egil

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
LA apartment rental
Nice apartment, but difficult to get in when we came 8 pm. No desk clerk, just a guy that had several people coming at same time. LA queue made it difficult so we waited a while.
Response from Samantha on 30 Jun 2017
Thank you for staying with us. Well, we did send you detailed check in instructions in 2 emails. If you had followed the instructions - you would not have waited. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family holidays.
It's a two-room apartment. Tidy and spacious, with free parking. Convenient location, just 10 minutes walk to Chinese Theater, 5 minutes drive to a large supermarket. Staff was friendly and helpful. Perfect for family holidays.
Response from General Manager on 28 Dec 2016
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우좋음
Response from General Manager on 28 Dec 2016
우리와 함께있어 줘서 고마워. 우리는 손님을 행복하게 만들고 의견을 보내 주려고 열심히 노력합니다! 우리는 당신이 머물렀던 것을 기쁘게 생각합니다. 다음 휴가를 보내고 싶어.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern lägenhet, bra utsikt och tillgång till pool
Det var en väldigt fräsch och modern lägenhet med bra utrustat kök och en balkong. Vi hade utsikt över Hollywoodskylten och nära till Hollywood Blvd. Vi hade tillgång till pool deck/takvåningen, där det fanns ett gym och en uppvärmd utomhuspool, även dessa hade utsikt över LA skyline och Hollywoodskylten. Personalen var hjälpsam, trevlig och lätta att få tag på om vi behövde hjälp med något.
Response from General Manager on 24 Dec 2016
Tack för att du bor hos oss. Vi arbetar hårt för att göra våra gäster nöjda och uppskattar din feedback! Vi är glada att du hade haft din vistelse. Skulle älska att ha dig tillbaka för din nästa semester.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Dec 2016
Thank you for staying with us. We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.