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Reviews of Fully Furnished Suites near Little Tokyo

3.5 out of 5
Fully Furnished Suites near Little Tokyo
237 S Los Angeles Street, Los Angeles, CA

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 41 reviews" "
Rating 8 - Good. 12 out of 41 reviews" "
Rating 6 - Okay. 4 out of 41 reviews" "
Rating 4 - Poor. 6 out of 41 reviews" "
Rating 2 - Terrible. 6 out of 41 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2020

4/10 Poor

Vince

POOR VALUE
WARNING - This location will take a $250 deposit per stay and return it after your departure BUT can take more than 24 days for the deposit return. The pool at this facility is very small and 3 feet deep so very limited for workouts. If you like to sleep in this is not possible beyond 8 am due to the neighboring construction noise. This construction will go on for at least another 12 months. Cleanliness is OK but not thorough as I had to wash things to be sure. I found light fixtures that did not work, a bathtub that did not drain and many other defects at this location. Kitchen pots and pans were "garage sale quality". Check in is very difficult as I had to wait outside for over 1 hour after keeping in contact with personnel the entire day AND upon landing at LAX. Very poor check in services that is not reliable to their word with many excuses for their delays. I had an issue with the TV that was resolved quickly as the person lives on site to help. I'm not sure what happened with my check in and the long wait if they were on site. Very strange.
Stayed 4 nights in Mar 2020

4/10 Poor

TEDD

Business traveller
Disliked: Cleanliness, room comfort
BEWARE
The suites,I can’t call a suite, their is no swimming pool! This photo was taken from across the street from a hotel. This is an apartment building. PelicanStay has leased units that they rent through hotels.com. There is not an actual entry! You have to call a guy who let’s you in the building. The unit has bare concrete floors, this like prison cell. DON’T STAY HERE
Stayed 6 nights in Mar 2020

10/10 Excellent

Iriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it it’s worth it
Great place ! Hi there
Stayed 3 nights in Mar 2020

10/10 Excellent

Jiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay for business and pleasure
This place is very convenient for short stay in LA . Kitchen is clean and there are Japanese super market near apartments. Washer and Dryer in a room. Quiet . Best for business and pleasure .
Stayed 16 nights in Jan 2020

2/10 Terrible

Solomon

Disliked: Staff & service
Why is this place listed on hotels.com??
From the photos of this property you are made to believe this place is a top-notch place. We were sadly mistaken. Check-in was pretty smooth and the place does look nice but that’s where it ends. Things go down hill from there. They have a note stating not to go down to the lobby to request any help, call a specific number for assistance. That alone should have thrown up a red flag. Our unit didn’t have a shower curtain installed in it, which is not cool for a place that is charging as much as this place does. When we called to request assistance, you are jumping through hoops just to get a response. We were told they would drop off a shower curtain. Over 24hrs past and no shower curtain arrived, so we call again. We got an apology and still had to wait another 8hrs for them to attempt to complete our request. The worst part is they are so incompetent they drop off a mattress liner and not a shower curtain. After complaining about that, it wasn’t until we were leaving to check out, we see at the front door that they dropped off the shower curtain we requested at the beginning of our stay without any shower rings to hang up the curtains, which defeats the purpose. Hotels.com wasn’t any real help to resolve solution, all they did was give us a credit to use towards a future booking. Hotels.com needs to do a better job vetting businesses that want to advertise on their platform. Experiences like these make you never want to use this app in the future. Please do better.
Stayed 3 nights in Jan 2020

10/10 Excellent

Simone, San Francisco

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as described - in a great location. The onsite manager for Pelican Stays was very responsive and helpful
Stayed 2 nights in Dec 2019
Response from Benz on 8 Jan 2020
Hi Simone, Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences. And really happy that you did. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Respectfully yours, Benz G. Pelican Suite

8/10 Good

Francisco

Travelled with family
Liked: Staff & service, room comfort
Good
The place is Comfortable Easy I really like the place the only problem I found is the cleaning I was dirty and garbage on the place wen I get there I I have to use the same towels and buy my on toilet paper which if I have tell that won’t be a problem otherwise I like the place I will definitely use this place again
Stayed 3 nights in Dec 2019
Response from Benz on 27 Dec 2019
Thank you for your feedback Francisco. We apologize if the garbage was not replaced. This is not a normal instance and we'll make sure this won't happen again. We appreciate that you still consider coming back. Again, thank you and see you on your next visit! Best regards, Benz G. Pelican Suite

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Benz on 7 Dec 2019
Hi, We would like to sincerely apologize for your negative experience in Pelican Suite. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on our hotline. You can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Sincerely, Pelican Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Supervisor Nikita was amazing with her knowledge of the property and her ability to verbally navigate me through the neighborhood. Also Nikita was immediately responsive to inquires. This property is convenient to all things downtown L.A. and easily accessible to all freeways/highways. L.A. area friends visited me and approve my review! I would absolutely stay at this property site again.
Stayed 2 nights in Jun 2019
Response from Mia W. on 10 Jul 2019
Thank you very much for your lovely feedback. I am pleased to hear that you had an amazing stay with us and that you found our service great and our staff amazing. We have a great team at Pelican Executive Suites who are all truly dedicated to providing the best possible service and to make all our guests feel valued and at home. We look forward to welcoming you back soon.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
Is hard to find. I was at the lobby for an hour I never got the code for the door. It was getting dark and we end it up leaving since is not a safe area.
Stayed 1 night in May 2019
Response from Mia W. on 25 May 2019
We are sorry to learn that you had difficulty finding the property and checking in. We usually advise our guest to contact us an hour prior to arrival for our onsite staff to assist them and avoid delays on check in. We will investigate on this matther and I will share your comment to our executive to make sure that this does not happen again. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from Mia W. on 15 May 2019
It is Immensely rewarding to receive a rating from you. We do our best to make a Memorable and Wonderful experience to all of our guests and thank you for taking time to confirm it. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home.

8/10 Good

Demitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Good modern condo, was clean with free parking in downtown area. There’s construction next door that might get a little loud. Roof top pool area has a nice view for a good relaxing time.
Stayed 4 nights in Feb 2019
Response from Mia W. on 5 Mar 2019
It is immensely rewarding to read such a positive feedback and serves as a great motivator to the team here. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. I am very happy to read that this is exactly what you intend to do. We look forward to welcoming you back!

10/10 Excellent

Terie haynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy 😆
Great stay worth it
Stayed 1 night in Jan 2019
Response from Mia W. on 12 Feb 2019
Thank you for taking the time to share your feedback about your stay. We want all our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed the comfort of your room.

8/10 Good

Penelope

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment bad location
Glad we had security at this place. The apartment is nice and very roomy with two bathrooms. I was annoyed by a flat battery in the smoke detector beeping every 20 seconds. The girl tried to tell me “it just does that”. No it does not. There was an attempted to fix it on day two but by that time I’d lost a nights sleep so I went and bought one and replaced it myself. Check in very sketchy. Don’t use Los Angeles street entrance. Very dodgy. Use Main Street entry only. One block makes a difference in this area. Our first time in the USA feeling unsafe.
Stayed 7 nights in Jan 2019
Response from Mia W. on 12 Feb 2019
Thank you for your feedback, I know this things take time and I am grateful for this. I am happy that you liked the apartment. We appreciate all forms of feedback as it is only through constructive feedback that we are able to further enhance our service. I am sorry to hear that your stay fell short of the expectations and for that we want to extend our apologies.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Customers should be advised prior to rental that the apartment is right on a construction site (work starts at 7.30 am incl Saturdays). I had to scrub the dirty dishes upon arrival and the whole of the apartment was actually not very clean. Check-in people were friendly though and the rental is located next to Union Station, which makes is easy for visitors who don't have a car.
Stayed 6 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
I booked and payed for a room that sleeps four people with city views! I recieved a room on the 2nd floor that looked like it was rushed and not professionally cleaned! The city views were of the building site next door that had just been demolished. The building itself and location was good, but I was surprised that I recieved this booking through Expedia!
Stayed 6 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Not luxury at all
Room not clean hair in bathroom drawers dust balls in the corners . The contact person was not helpful or professional the non smoking room smelled like weed To check out you leave the key in the room but you need the key fob to get out of the building I want do anymore apartment rentals because of this experience and let’s not forget the construction next door that no one ever mentioned
Stayed 3 nights in Jun 2018

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing. Things didn't look so good at first, as we had a lot of trouble getting in touch with someone to check us in and we were waiting outside for about half an hour, but once that was resolved there were no other issues to speak of. The room was gorgeous and spacious. We had all access to the pool, the gym, grills, everything. The kitchen was well equipped. It was perfect for our family of 5
Stayed 3 nights in May 2018
Response from Angel S on 4 Jun 2018
Thank you for your feedback. I was pleased to read your comments and delighted to hear you had a good experience with us and you were happy with the property's facilities. However, I’m disappointed to learn that you had difficulties during your check in, we welcome feedback such as yours as they indicate the areas where we can further improve.Please stay with us again once your travels bring you back to this wonderful city.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
No customer service
First, beware their cancellation policy; the dates for cancellation had already passed prior to my booking date so if plans change you lose everything. First off they make you wait in a parking lot that you must pay for across the street, then take you to the correct one; no one can use the bathroom at night without waking everyone else up because the door creaks so loudly; they will not provide toilet paper if you run out because "they run out of supplies sometimes"; the neighbor upstairs paces back and forth all night stomping loudly; heavy construction begins outside the window at 7a; this is in an actual apartment building with a leasing agent, not a private residence; and finally they charge a cleaning fee in the fine print all the way at the bottom of the booking page, which for a two-night stay makes it much more expensive than any four-star hotel around it.
Stayed 2 nights in May 2018

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and good ppl
Stayed 4 nights in Nov 2017
Response from Rhina Kelley on 7 Dec 2017
Hi Alexis, Thank you very much for your lovely feedback. I am pleased to hear that you had an amazing stay with us and that you found our service great and my staff amazing. We have a great team at Pelican Executive Suites who are all truly dedicated to providing the best possible service and to make all our guests feel valued and at home. Best, John Clements

6/10 Okay

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
It was kinda frustrating trying to meet with them to pick up the keys to our room for the weekend. Checked in with the employee and she took us to our room and the house keeper was eating in our uncleaned room. They changed us to another room fine. Then when we had to leave you need the key to go down the elevator but need to lea 've key on counter
Stayed 3 nights in Oct 2017
Response from Rhina Kelley on 4 Nov 2017
Hi Tony, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith in us. Best, John

4/10 Poor

leslie, BC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool place BUT our shower drain was plugged
It’s new apartment, centrally located in downtown LA with amazing furnishing & beautiful rooftop pool deck. Everything was great until we tried to shower & realize the drainage was not working properly or at all in the bathtub. This happened on day1 of our 3nights there. The issue wasn’t even resolved or followed up after we addressed the issue. We had to shower with a clogged bathtub... that was filled up to our shin with dirty water. Pretty unacceptable circumstances that we had to endure for 3nights.
Stayed 2 nights in Oct 2017
Response from John on 29 Oct 2017
Hi Leslie, Thank you for your feedback. I was so sorry to learn that you were unhappy with your recent stay and I would like to take this opportunity of offering you my personal apologies. I have noted your comments about the general maintenance of the Apartment and I will address them with my executive team.

8/10 Good

Ali, Chicago, IL

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Perfect for a long stay in LA
If you are planning to come to LA for a long stay (week+) then this is the perfect place for you. The apartments are fully furnished with high quality finishing and kitchen equipments,washing machine and dryer for your cloths as well. The apartments are located near the downtown area, and the building offer valet parking service and it got a really nice gym. The downside of my experience is that it was a hassle to check-in as the address in Expedia is not 100% accurate, so had to call multiple times in order to find it and the person who will check me in as there is no reception like the hotels. Luckily I rented a car so it was fine waiting in it (totally recommend renting a car as it will be a lot easier to move around given that LA public transportation is not the best and all the hotspots are in different areas like Universal studios, Disney...etc)
Stayed 5 nights in Sep 2017
Response from John on 26 Sept 2017
Hi Ali, Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you experienced some difficulties during your check-in. We will investigate the matter and we will do our best to make sure that this will not happen again.However, we are glad that you enjoyed the facilities and amenities of the Property. Looking forward for your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. General staff and Parking staff awesome.
Stayed 3 nights in Sep 2017
Response from John on 20 Sept 2017
Hi Anonymous, Thank you for your feedback which I was delighted to receive. I am so pleased to hear you had such an enjoyable stay with us and how much you liked one of our rooms. Our location is ideal for getting around in the city, but the best part of the property is the staff, thank you for recognizing their efforts.

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice,But Never again staying at Executive Suites.
The description and details of this room was not accurate. The service of the company providing this room was horrible. And the room was not ready either at the time provided and even 2 hours after the given time or check in at 3 pm. Very difficult communication with service of the hotel. I was not told in detail of charges and the amount given to me for booking was inaccurate. the total charge was way over the the amount posted on this listing.
Stayed 1 night in Jul 2017
Response from Rhina Kelley on 19 Sept 2017
Hi Raymond, I apologize if you found the way we have put in our rates and fees online to be inconvenient. I assure you these are not in anyway part of a scam as you may have believed it to be. If you will open our listing again and review the fine print and fees carefully, you will see that we have clearly written the cleaning fee and taxes as an exclusion to the nightly rate. These are shown to you all throughout the booking process until you receive your confirmation email. If you had any confusions with it during the booking process, a call to our reservations would be greatly appreciated so we could explain it to you further and to avoid confusions such as this. Best, John

8/10 Good

NAOMI

Travelled with family
Liked: Cleanliness, staff & service, room comfort
結構オススメ
屋上からの夜景がキレイでした。 タオルなどは自分で洗濯になります。 洗剤などはありません。 長く宿泊の時掃除が入らないので注意 普通のテレビは見られなかったです。 リトル東京に近いのでほとんどの食材が 手に入ります。 ただ、外の音は少しうるさいです。
Stayed 5 nights in Mar 2020

2/10 Terrible

Junko

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020

10/10 Excellent

SISUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
意外に良かった!
場所がわかりにくいが、部屋は広く設備も快適でした。
Stayed 4 nights in Jan 2020

8/10 Good

nahoko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテル名と住所表記を!
アパートメントホテルでの滞在は、部屋も広く、キッチン、バスタブ、ランドリーまで完備され、とても快適でしたが、まず、チェックイン時の住所が、宿泊場所に表記されている住所と違うのでそれをしっかり表記しないと、みな、困ると思います。英語ができない人は、かなり困るかと。また、ホテルにはSTOAという名前がありましたので、その名前を表記してください!それ以外は、モーニングコーヒーサービスといい、完璧でした
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
良いコンドミニアム
ロケ-ションも良く施設が充実してました。 大人数での滞在には適した施設です。
Stayed 3 nights in May 2019
Response from Mia W. on 19 Jun 2019
ご滞在についてありがとうございます。 場所や施設があなたの期待に応えてくれてとても嬉しいです。 あなたの旅行があなたをこの素晴らしい街に連れ戻したら、もう一度私たちと一緒にいなさい。

6/10 Okay

Sy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Mia W. on 15 May 2019
Thank you for taking the time in rating your recent stay with us. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. Next time you visit this city, please consider Pelican Stay as your home away from home.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Parking and public space are great. Entire apt wasn’t clean at all, except bed.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
SK
Very clean an comfortable. A bit of confusion during check-in and out.
Response from John on 16 May 2018
Hi Anonymous, We're glad to learn that you are Happy during your recent stay with us. We would like to apologize that you encountered some confusion during your check-in and check-out. Feedback, both positive and negative are crucial to help us strive to exceed guests expectation and offer a truly special and memorable experience for all our clients.

10/10 Excellent

Carl, Joliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe appartement
Condo super moderne. Tout est neuf et bien situé. Stationnement intérieur bien fonctionnel ainsi que la piscine, gym et salle de séjour.!
Stayed 4 nights in Jan 2018
Response from Angel S on 20 Jan 2018
Nous sommes extrêmement heureux de savoir que les installations ont répondu à vos attentes ainsi que la qualité du service offert par notre personnel. Merci de passer votre expérience en ligne. S'il vous plaît restez avec nous une fois que vos voyages vous ramènent à cette ville merveilleuse.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
не рекомендую
за сутки нахождения в этих апартаментах, с нами так и не встретились представители этой компании. уборщица передала ключ, когда пришла убирать номер к нашему заезду. Номер, кстати, подготовить она не успела, нам пришлось ждать час. Спасибо девушку из лизинг офиса этого здания, кто помогал нам заселиться, хотя она абсолютно не обязана была этого делать. Спасибо хотя бы за то, что вернули деньги за уборку. Да, обратите внимание на мелкий текст о доп затратах (на момент рпоживания, цена уборки составляла $105, при $135 за ночь).
Stayed 1 night in Aug 2017
Response from Rhina Kelley on 9 Nov 2017
Привет Аноним, Спасибо, что нашли время, чтобы опубликовать обзор вашего пребывания у нас. Мне жаль, что вы испытали некоторые трудности во время вашего пребывания. Мы рассмотрим этот вопрос, и мы сделаем все возможное, чтобы это не повторилось Лучший, Джон

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Everything was great. The room is clean and the apartment is very quiet and felt safe. Our contact, Albert, was very friendly and helpful! People at valley parking was also very friendly and welcoming.
Stayed 3 nights in Oct 2017
Response from John on 26 Oct 2017
Hi Anonymous, It is Immensely rewarding to receive a 5 Star rating from you. We are very happy to know we have been successful on complying our goal of making you feel really welcome during your stay. We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have top notch experience, who will appreciate reading your comments. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from Home.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Conforto confuso.
O apart hotel é excelente. A equipe de recepcao e as instrucoes foram confusas. Nos forneceram telefones de contato de pessoas em outras cidades, quiseram nos cobrar taxas extras, disseram para deixarmos as chaves dentro da unidade. Espero que não aparecam cobrancas indevidas no cartao de credito.
Stayed 2 nights in Sep 2017
Response from Rhina Kelley on 20 Sept 2017
Oi Anônimo Obrigado por tomar o tempo para publicar uma revisão de sua estadia conosco. Lamento saber que você experimentou algumas dificuldades durante a sua estadia. Vamos investigar o assunto e faremos o nosso melhor para garantir que isso não aconteça novamente. Por outro lado, estamos felizes em saber que você encontra nosso apartamento para ser excelente. Desejamos recebê-lo de volta em breve. melhor, John

6/10 Okay

Magnus

Disliked: Room comfort
Missvisande lägenhetsbeskrivning i Downtown LA
Presenteras som ett luxuöst boende i Downtown. Lägenheten är nybygg med många ICKE fungerande funktioner bla i dusch. Ett "krångligt" tillvägagångssätt för att checka in. Som icke innehavare av Amerikansk telefon blev det dyrt ringa flertalet gånger för att kunna checka in och få tillgång till nyckeln. Bekvämt med parkering i garage under byggnaden. Lägenheten utlovades vara 75kvm med utsikt över staden men inget av detta stämde. Lgh var mycket mindre samt ingen stadsutsikt. Fint men litet poolområde på taket.
Stayed 2 nights in Aug 2017
Response from Rhina Kelley on 19 Sept 2017
Hi Magnus, Takk for at du tok deg tid til å dele din erfaring. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. Vi håper at du vil velge å være med oss ​​i fremtiden, hvor vi vil streve for å gjenopprette din tro er oss. Best, John