All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Stayed for 5 nights. Couldn’t be happier with our choice! Super clean! Nice facility. Worth every penney!
Jeffrey
Stayed 6 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Jeffrey, it’s wonderful to hear you cherished your lengthy stay at Element Ontario. We're thrilled that the cleanliness and amenities surpassed your expectations. Thank you for sharing your experience and considering our establishment to be worth every penny. We hope to welcome you back soon for another enjoyable stay.
Stephen, thank you for giving us top marks on your stay at Element Ontario! We're thrilled you had an excellent experience and look forward to welcoming you back on your next visit to California. Safe travels!
Ailed, thank you for your words of accolade. We're delighted to know your stay at Element Ontario was phenomenal. The team here strives to create exceptional experiences for our guests and it's wonderful to hear we achieved this with you. We look forward to welcoming you back in the future.
Me and my family had a great time. Thank you element hotel.
Priscilla
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Priscilla, it's wonderful to hear that you and your family had a fantastic time with us at Element Ontario. We appreciate your positive feedback and our team is thrilled that we could make your stay enjoyable. We look forward to welcoming you back in the near future.
Liked easy drive to Ontario Airport. Restaurant food very good.
Karen
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Karen, thank you for taking the time to share your experience. It's pleasing to hear you enjoyed our convenient location close to Ontario Airport and appreciated the quality of our restaurant offerings. We appreciate your feedback and hope to see you again in the future.
Anne, it's great to hear that your stay at the Element Ontario was highlighted by both security and convenience. These are indeed important aspects of a comfortable hotel experience. Do join us again whenever your travels bring you our way.
My stay was awesome.
Everything was top notch from booking to their customer service.
Pj
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Pj, thank you for sharing this glowing feedback about your stay at Element Ontario! We're absolutely delighted to hear that everything, from the booking process to our customer service, reached the high standards we're constantly striving to maintain. We look forward to having the pleasure of hosting you again soon.
Cesar, it's fantastic to hear you found Element Ontario's location both peaceful and ideally situated for your needs. We appreciate your positive remarks and hope to see you again on your next visit to the area.
Malcolm, thank you for choosing to stay at the Element Ontario, California. We're delighted to hear about your positive experience. It would be our pleasure to welcome you back on your next visit to the area!
Great staff. Clean hotel. A lot of parking and nearby food and stores. Ev charging.
JORDAN
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Jordan, it's terrific to hear that you appreciated the cleanliness of Element Ontario, the abundance of parking, and the proximity to dining and shopping options. We're particularly pleased you made use of our environmentally-friendly EV charging points. We can't wait to welcome you back for another wonderful visit!
10/10 Excellent
Melanie
Travelled with family, Travelled with family and small children
Very good service everything very comfy and quiet super clean
Melanie
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Melanie, we're thrilled to hear your stay at Element Ontario was comfortable and peaceful, with cleanliness meeting your high expectations. Thank you for recognizing our team's efforts to deliver superb service. We look forward to welcoming you back in the near future for another 5-star stay.
the hotel itself was great..very roomy, clean and convenient. the staff was clueless and unhelpful
Melanie
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Melanie, it's excellent to hear that you appreciated the spaciousness, cleanliness, and convenience of Element Ontario. We're sorry to hear that your interaction with our team members wasn't as expected. We assure you that guest satisfaction is our top priority, and we'd hold regular training to ensure top-notch service from our colleagues. We hope to have you with us again and aim to exceed your expectations in all areas.
Maria, it's heartening to hear you enjoyed your stay at Element Ontario. We're thrilled you appreciated our wonderful amenities. Looking ahead, we can't wait to welcome you back for another memorable experience.
Liora, it delights us to see that you enjoyed your stay at Element Ontario. We're overjoyed to hear that you found our location to your liking. We hope to welcome you back in the not too distant future. Safe travels!
10/10 Excellent
Alexis
18 Mar 2024
Alexis
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Alexis, it's so wonderful to see that you had a 5-star experience at Element Ontario! We're grateful for your support and hope to welcome you back the next time you're in California.
10/10 Excellent
Megumi
Travelled with family, Travelled with family and small children
I love how the room we got has a full kitchen and a large bathroom! Everything was clean. Lobby was clean, staff was friendly and the free breakfast was very convenient. Also walkable distance from DSW, target and Big Al’s which is like a Dave & Busters. We had an awesome weekend here!
Megumi
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Megumi, your mentions of the fully-equipped kitchen and ample bathroom in your room at Element Ontario bring a smile to our faces. We are thrilled to hear that you appreciated the cleanliness of our premises, the hospitality of our team members, and the convenience of the complimentary breakfast. It sounds like the proximity to local attractions added to your awesome weekend. We eagerly look forward to your next stay.
6/10 Okay
Selina
16 Mar 2024
Disliked: Staff & service
The property is very nice. However the room was very small for the price I paid. The tv stopped working half way through the night, and no one was available to fix it. It was okay but not enough for me to come back.
Selina
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Selina, we appreciate your feedback on your recent stay with us. As you have noted, there may have been some areas that were not completely up to your expectations - including the dimensions of the room and a temporary issue with the television. We regret these inconveniences and assure you it's unusual for us to see such difficulties. We strive to ensure our Pricing aligns with the value we provide, and we will certainly take your feedback under advisement. As for your experience of not being assisted promptly, we will address this with our team members to avoid a repetition in future stays. We hope you'll consider giving us another chance to impress you with our improvements in the future.
I love this Hotel this is our second stay with them. The only complain I have is that the ice from the ice maker tastes like laundry detergent.
Dora A.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Dora, it's wonderful to hear that you enjoyed your second stay at Element Ontario. It's concerning to learn about your experience with the ice, and we appreciate your feedback as we continuously strive to maintain the highest standards. We look forward to the opportunity to make your stay flawless during your next visit.
The place was wonderful parking was easy can see your car from the parking lot breakfast was really good the room was sooo good clean and have many shows on tv
Cynthia
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Cynthia, it's fantastic to hear that you had a wonderful stay at Element Ontario! We're pleased that you found our parking convenient and the breakfast delicious. It's also great to learn that you appreciated our pristine rooms and extensive TV show selection. Your positive feedback is much appreciated, and we look forward to your next stay with us!
We had a great experience would defiantly come back
Kimberly
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Kimberly, it's delightful to hear that your experience at Element Ontario surpassed expectations! We genuinely appreciate your positive comments and hope to serve you again for another equally enjoyable stay.
Thanks for sharing this perfect rating, Maribel!We're thrilled to hear you enjoyed your stay at Element Ontario (California)! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Lateisha, it's delightful to hear you found the room at Element Ontario remarkable. Thank you for sharing your positive experience and we look forward to having you as our guest again in the future.
10/10 Excellent
ELLEN
28 Feb 2024
ELLEN
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Ellen, it's great to see your high rating for Element Ontario! We truly appreciate your feedback and are thrilled you enjoyed your stay. Our team hopes to welcome you back in the near future for another positive experience. Safe travels!
Ronald, thank you for choosing Element Ontario during your recent trip to California. We're delighted to see that your stay exceeded your expectations. It's always a pleasure to hear positive feedback and we appreciate you taking the time to rate your experience. We look forward to having the opportunity to welcome you back soon!
Ryan, it's great to hear you appreciated the prime location of Element Ontario. We're pleased to offer convenience along with our quality service and amenities. We hope to welcome you back for another enjoyable stay.
10/10 Excellent
Debra
26 Feb 2024
Debra
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Thank you for the perfect rating, Debra!We are very pleased to hear that you had a wonderful stay at Element Ontario (California). Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
10/10 Excellent
Darren
24 Feb 2024
Darren
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Darren, your perfect rating for Element Ontario truly brightens our day. Our entire team is thrilled to hear that your experience was exceptional. We hope you'll choose our charming hotel once again when your travels bring you back to Ontario, California. Safe travels!
Stayed here for an event at the Toyota Center. It's literally right there. Staff was friendly and helpful. I stayed in a suite which is set up perfectly to share with a buddy. There's privacy for both people.
Kitchen well equipped. Bathroom was fine..it was fun to have a sports bar on premises that stays open late.,
Karen
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Karen, thank you for sharing your experience at Element Ontario. We're delighted that you found our location convenient for your event at the Toyota Center and appreciated the setup of your suite. It's great to hear that our team members were friendly and you found the kitchen to be well-equipped. Finally, it seems the on-site sports bar added an enjoyable element to your stay. We look forward to serving you again.
Front Desk is very helpful and very kind would definitely recommend this hotel to stay at
Ruben
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb 2024
Ruben, it's wonderful to hear that you had a favorable experience at Element Ontario. Your kind words about our front desk team members are greatly appreciated. We're thrilled to know that you'd recommend our establishment and look forward to welcoming you back in the future.
Excellent place! Clean. Staff is great and very helpful. Convenient and close to everything. I would definitely stay again here on my next visit at Ontario.
bobby
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Bobby, thank you for your glowing feedback! We're thrilled you found Element Ontario ideal for your needs and appreciated our dedicated team members. Your interest in staying with us again on your next visit to Ontario is the greatest compliment. We eagerly await your return!
Perfect location to attend a show or concert at the Toyota Arena. It's literally across the street. Hotel was clean and staff was great.
Danielle
Response from Customer Service on 5 Feb 2024
Danielle, thank you for the terrific review. We're delighted that Element Ontario's ideal location was handy for your visit to the Toyota Arena. We pride ourselves on maintaining a clean environment and our team members are always dedicated to great service. We look forward to having you with us the next time you're in the area.
Had multiple reservations for a group performing across street at Toyota Arena. Hotel and room were clean, comfortable and dog friendly. Front desk staff did best to accommodate our needs. Breakfast was average and could be improved with an omelet bar or some element of freshness. On site restaurant would be smart to extend their hours when their are shows at the arena to better serve customers. We observed at least 25 people try to get a bite after show who were unable as door was locked.
Gina
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Gina, we're thrilled to hear that Element Ontario served as a comfortable and accommodating oasis for your group while visiting the Toyota Arena, taking note of our cleanliness and pet-friendliness. Your insights about the breakfast offering and the hours of our onsite eatery are valuable, and will help us better serve our guests in future. Rest assured, we will consider these suggestions as we seek to improve our services. We're looking forward to welcoming your group back for your next performance.
I am a tv sleeper, my tv didn’t work. The front desk had prior knowledge and still put me in the room. The hotel was sold out and I could not move rooms. I was told to contact Travelocity so I could get some compensation.
Sharquentha
Response from Customer Service on 30 Jan 2024
Sharquentha, we deeply regret that your stay fell short of meeting your needs, primarily because of the television issue in your room. It's never our intent for any guest to have a less than perfect experience. We would have preferred to address the issue immediately, but unfortunately, the hotel was at full capacity. We hope for the opportunity to deliver a more enjoyable stay to you in the future.
Celia, thank you for the high rating you gave Element Ontario! It's wonderful to see satisfied guests like you and we hope to serve you again in the future. Safe travels!
Emily, it's wonderful to hear you enjoyed the convenient location of Element Ontario near the Toyota arena. It's fabulous that this met your needs and made your stay more enjoyable. We hope to see you again soon.
10/10 Excellent
April
26 Jan 2024
April
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Thank you for the excellent rating, April!Our goal is to go above and beyond to ensure our guests have a memorable experience at Element Ontario (California)! We look forward to hosting you again soon.
Great hotel. Nice staff. Breakfast is little to be desired but great location
Joshua
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Joshua, thank you for the positive review! At Element Ontario, we're glad you appreciated our prime location. We strive to make every element of your stay enjoyable, and it seems like our team members made a positive impression on you. However, we note your feedback about breakfast and appreciate the opportunity to continually improve our offerings. We hope to welcome you back again soon!
Patricia, thank you for taking the time to rate your stay at Element Ontario. We're delighted to know that you had a good experience and we hope to make your next visit an even better one. We appreciate your feedback and look forward to welcoming you back soon!
I Loved the room, the bed was comfortable and the bathroom was amazing despite me falling in the shower. Loved the experience and i will definitely stay there again.
JAZMIN
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Jazmin, it's wonderful to hear that you enjoyed your stay at Element Ontario. We appreciate your feedback regarding the comfort of your room and we're glad you were impressed with our bathroom facilities. It's a concern, however, to hear about your incident in the shower and we hope you're alright. Your safety is our utmost priority. We're already looking forward to your next visit.
Tim, it's fantastic to hear that you enjoyed your stay at Element Ontario! We're committed to providing quality service and comfortable accommodations to ensure a wonderful experience for our valued guests. It's great to know that we met your expectations. We warmly welcome you back for another memorable stay the next time you're in California.
Thanks for the amazing rating, Marisela!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Element Ontario (California)!
Overall nice hotel. Sink in our room was gross and hadn’t been cleaned. Front desk person check out day was rude.
Robert
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Robert, it's unfortunate to learn about your recent experience. We regret that the cleanliness of your room and interaction during your checkout didn't meet your expectations. We are continuously striving to improve our customer service and cleanliness standards, so we appreciate your feedback. We hope we'll have another opportunity to provide a more satisfying stay in the future.
At Element Ontario, we appreciate your perfect rating. It's highly rewarding for our team to know that you had a pleasant stay with us. We look forward to welcoming you back in the future!
Elizabeth, thank you for sharing your experience at Element Ontario. It makes us quite pleased to know that you found our accommodations wonderful. We hope to have you with us again soon for another great stay!
Shanell, it's wonderful to hear that your experience at Element Ontario was satisfactory, marked by your optimal rating. We appreciate your support and invite you to stay with us again on your next visit to California. Your positive rating affirms our commitment to providing the best possible accommodations and services for our guests.
Christina, thank you for choosing Element Ontario during your recent visit to California. Your high rating is greatly appreciated, and it shows us that we're succeeding in ensuring our guests' satisfaction. We eagerly look forward to the opportunity of hosting you again soon.
Pedro, we regret to hear that your recent stay didn't meet your expectations, particularly in relation to our services. We deeply value your input and assure you that we are constantly working on improving our services. Your comments will undoubtedly provide guidance in that process. We hope to have the opportunity to better serve you in the future.
The hotel is nice, noise, parking and traffic can be difficult at times especially whenever there are events next door at the Arena
Jim
Stayed 4 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Jim, we're so pleased to know you find the Element Ontario to be agreeable. We acknowledge that during high-traffic events, the parking scenario might become a bit complex. Rest assured, our team is dedicated to providing a smooth experience for our guests. We look forward to your next visit.