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Reviews of El Grande Motel

2.5 out of 5
El Grande Motel
3911 Firestone Blvd, South Gate, CA

Reviews

5.8
Rating 10 - Excellent. 25 out of 103 reviews" "
Rating 8 - Good. 11 out of 103 reviews" "
Rating 6 - Okay. 20 out of 103 reviews" "
Rating 4 - Poor. 15 out of 103 reviews" "
Rating 2 - Terrible. 32 out of 103 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kaleab

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience is very bad they refuse me room when i show up even though i showed them my booking thru the app.
Stayed 1 night in May 2024

6/10 Okay

Heather

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was many instances of old dried snot on the wals, did not like that i had to go to the office and have them unlock my door each time. I'm sure tho, they've had a chance to fix this
Stayed 2 nights in May 2024

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst motel I’ve ever been too. I’ve came from out of town and just wanted to rest. The whole room is disgusting. The bed sheets were really dirty and there were hairs all over the bed you can tell the bedsheets haven’t been changed
Stayed 1 night in Mar 2024

10/10 Excellent

Humberto

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I like that the process is easy and basic amenities are decent despite the conditions.
Stayed 1 night in Mar 2024

10/10 Excellent

Dez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel quite and owner was nice
Stayed 1 night in Mar 2024

10/10 Excellent

Humberto

Liked: Amenities, property conditions & facilities
Check in was complicated due to a misunderstanding on my behalf. Other than that, good.
Stayed 1 night in Mar 2024

8/10 Good

JORGE

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet leaked water had too clean the mess dirty really dirty had too disinfect everything dirty sheets
Stayed 1 night in Jan 2024

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Stayed 1 night in Jan 2024

2/10 Terrible

Connie

Stayed 1 night in Dec 2023

2/10 Terrible

Cesar

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
I frequently stay at this motel while traveling for work, and I have nothing but positive things to say about it. I adore the setting. My stay is always enjoyable, and the staff at the motel is great to work with. Very accommodating, and booking is simple. Five stars for sure!!

2/10 Terrible

Desi

Stayed 1 night in Jul 2023

6/10 Okay

Aschliey

Stayed 1 night in Jun 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Jose

Travelled with family and small children
Disliked: Cleanliness, staff & service
I don't all the hotels and motels that I have stayed in all the hotels and motels I would say this one was OK. Aside from there being blood in the shower and under the faucet by the wall it wasn't such a bad stay we had our privacy , or any interruptions whatsoever during our stay at the local eateries are amazing and so convenient to walk to
Stayed 1 night in May 2023

8/10 Good

Felipe

Liked: Staff & service, room comfort
Ok place to stay.
It was an ok experience even thought i was given a room near the street and heard traffic. Just need a little improvement.
Stayed 1 night in May 2023

10/10 Excellent

Humberto

Liked: Staff & service, amenities, property conditions & facilities
It is what it is. WiFi was pretty decent. No connectivity issues. Television did its job without issues. Shower curtains couldn’t keep water from spilling towards sides. Some extra towels would have been nice to have.
Stayed 1 night in Apr 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people running the office tried scamming me. Saying I didn't have anything from expedia and wanted to charge me more. Even with showing them my booking from expedia. They ended finally accepted the expedia booking but wanted to round up to the nearest dollar in their favor. The room didn't have hot water.
Stayed 1 night in Mar 2023

10/10 Excellent

Gabriel

Stayed 1 night in Mar 2023

2/10 Terrible

Rocio

Stayed 1 night in Mar 2023

4/10 Poor

Alfonso

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Jasmine

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Marisol

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Misael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Jose

Stayed 1 night in Jul 2022

10/10 Excellent

Cristobal

Travelled with family
Liked: Staff & service
El lugar es lo escencial para pasar la noche, la limpieza podría decir que podría mejorar ya que había algunas superficies muy sucias, por lo que aconsejó lleve consigo algunas wipes desinfectantes, con eso estaría más confortable en cuestión de limpieza.
Stayed 2 nights in Jun 2022

4/10 Poor

Anwar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi. There was a TV, no picture tho. The staff charged me $25 deposit and refunded only $20, they won’t give me a reasonable explanation. They actually didn’t say much in English. There was this beeping outside my window the whole night. Roaches come out at night. My bed was LOUD. Pillows were dirty/smelly.
Stayed 1 night in May 2022

2/10 Terrible

Rosa

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The bed super durty
Stayed 1 night in May 2022

4/10 Poor

Isabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Kay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found roaches, not enough towels or supplies, bed all dirty.
Stayed 1 night in May 2022

2/10 Terrible

Enrique

Disliked: Staff & service
Expedia showed that there was a room available, but the front desk attendant claimed they were full. He was extremely rude and offered no explanation.
Stayed 1 night in Apr 2022

10/10 Excellent

raul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
good calm motel
Stayed 1 night in Apr 2022

10/10 Excellent

raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Roach motel
Stayed 1 night in Jan 2022

6/10 Okay

Lily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It smelled like cigarettes in the room on the bed as well had to buy a Febreze bottle
Stayed 1 night in Jan 2022

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible horrible horrible
It was the most disgusting place I had ever seen in my life, there was brown stuff all over the bathroom walls, shower, shower curtain, and sink. I don’t know if it had anything to do with the roaches they are infested with but it it’s my working. The shower head was broken off and management just handed out an old shower head and told me to put that on as of it’s my job. Putting it on was unsuccessful because the broken one that was on was screwed on so tight.
Stayed 1 night in Dec 2021

6/10 Okay

Peter

Stayed 8 nights in Dec 2021

6/10 Okay

Nayely

Business traveller
Stayed 1 night in Nov 2021

2/10 Terrible

Susanne

Stayed 1 night in Nov 2021

8/10 Good

Dean John

Liked: Cleanliness, staff & service
I liked it
Stayed 1 night in Oct 2021

6/10 Okay

Karla C.

Business traveller
Stayed 1 night in Sep 2021

2/10 Terrible

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches and crappy customer service
The staff was EXTREMELY RUDE , PREJUDICE, RACIST, ANDNALL AROUND HUST A BAD PERSON PERIOD. the first night I was here the hot water wasn’t working properly so around 1am mind you the advertisement for the room says “24hr front desk” however when i went to notify him of the issue he screamed at me told me I was stupid and walked away. On the second day of my stay I went up to pay for the room at 11 am and I rang the bell and rang the bell with no answer so I went back to my room hence it was 90° outside. On the second night of my stay I stared to see COCKROACHES all over it literally was so disturbing that I had to physically leave the premises that night and stay else where. (See attached photos)
Stayed 1 night in Sep 2021
Response from Manager on 11 Sept 2021
If you did not like the Room why did you even book the room for second night. The staff was rude to you because you did not want to leave at the check out time. You had your room full of your junk which is where the cockroaches came from. We have pics of how you left the room. I wish I could attach the pictures so you can see your room. Also, if you did not like the property why were you still on the property till 7:30 pm even after checking out.

2/10 Terrible

Victor

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
We like the hotel
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They accused me of stealing their QUARTERS! From the vending machine. The whole room had graffitii on it and marijuana and tobaccoo in the cabinets. Worse place ive ever been to.
Stayed 1 night in Jun 2021