Dorchester Collection Los Angeles hotels

"Rooms are average. Lobby is nice. Staff is friendly. "

"Good "

"Good clean hotel and affordable "

"The room was large, clean, got you normal amenities. I would have given 4-5 stars if they provided breakfast. The elevator was temporarily broken. It got fixed in no time. Staff very friendly and quick check in. over all I will stay in this hotel anytime I go to universal studios Hollywood "

"Terrible lighting in the bathroom. Narrow shower"

"I feel extremely angry. After a long-haul flight of over ten hours, we arrived at 1 PM, and a male receptionist refused to let us check in, saying we had to wait until 2 PM. We understood and waited in the lobby for an hour. When it was finally time to check in, the same receptionist insisted that they only accept a **physical card** for the $100 deposit. He claimed the hotel does not accept Apple Pay or tap payments, only physical cards. However, I clearly saw the Apple Pay logo displayed on their machine. He still refused and would not let me check in. As a result, I had to carry my luggage around outside for more than five hours until my friend arrived so we could try checking in again. This time, there was a different front desk staff. They told us they have always accepted Apple Pay or tap payments and that there is no such rule requiring a physical card. We were able to pay the $100 deposit with Apple Pay smoothly without any issues. We will definitely file a complaint against that male receptionist. We will not be coming back and do not recommend this hotel at all. "

"Great stay, very friendly staff, super clean rooms with great views !!"

"Good location near airport. Make sure you only get on the Hilton LAX shuttle, not Hilton Garden Inn etc. There were a few people confused by this. They have a shop, bar, restaurant and cafe on site, though expect to be nickled and dimed. Dennys and Carls Jnr within a few mins walk. "

"Rooms and hotel was clean but the pool and hot tub was disappointing. The water was cloudy and looked dirty. Only 2 jets in the hot tubs were working."