2/10
We reserved a two queen sized bed room and once we arrived at the hotel we were informed that our booking was changed, without ANY notice or reasonable explanation. When we talked to the front desk they told us that it is their fault and that they were overbooked. I’m sorry, but that’s not my problem. We went from having our reservation to a small one bed, and a one person hide a bed. This is not what we paid for. My son had to sleep in our truck. The hide a bed was extremely uncomfortable, please upgrade the flat mattresses. This is unacceptable and we will never be returning to this hotel ever again because this was an absolute first. Never experienced such terrible service at a hotel before, and we were not accommodated. Please reorganize and restructure this hotel because we didn’t make a big deal out of it but I know other folks wouldn’t accept this at all.
Marcos
Menginap 1 malam pada Jun 2025