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Reviews of Best Western Plus West Covina Inn

3 out of 5
Best Western Plus West Covina Inn
3275 E Garvey Ave N, West Covina, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, it’s Expedia I’m not happy with!
Stayed 1 night in Apr 2024

2/10 Terrible

Mirai

Stayed 3 nights in Mar 2024

10/10 Excellent

antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jinny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

RAUL

Stayed 1 night in Mar 2024

10/10 Excellent

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place 😎
Stayed 2 nights in Mar 2024

10/10 Excellent

Kandace, Oakland

Stayed 2 nights in Mar 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was great, especially the kind, patient older gentleman with an accent. He helped me tremendously because…my reservation had somehow been cancelled!! I didn’t cancel & I got confirmation email from Expedia so I don’t have any idea how that happened. I was exhausted & upset but the gentleman found a room, charged same Expedia price & even upgraded the room! If not for him, the trip would have been a disaster! Very nice hotel & can’t say enough abt the gentleman! Idk, Expedia…how did my reservation get canceled?
Stayed 2 nights in Mar 2024

10/10 Excellent

Raul

Travelled with family
Check in was great. The free breakfast was awesome. Staff does an excellent job.
Stayed 2 nights in Mar 2024

6/10 Okay

Vivien

Travelled with family
Liked: Cleanliness, staff & service, amenities
Average, nothing extraordinary
Stayed 3 nights in Mar 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From desk personal really professional.!
Stayed 1 night in Mar 2024

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent staff
Stayed 5 nights in Feb 2024

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and good service
Stayed 2 nights in Feb 2024

8/10 Good

Ken

Travelled with group
It’s nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Feb 2024

10/10 Excellent

Elaine

Stayed 1 night in Nov 2023

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very good and friendly especially Minnie. dining staff was also helpful. we had sufficient supplies as needed. thank you.
Stayed 3 nights in Jan 2024

8/10 Good

Greshaun

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Stayed 1 night in Jan 2024

10/10 Excellent

Rodolfo

Stayed 1 night in Dec 2023

10/10 Excellent

Jose Asuncion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Becky, Montrose

Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we arrived the staff was very polite and we settled in nicely, but there was a problem with the fridge. It made a distracting noise throughout the night that made it difficult to sleep. There was also an incident the other night and another disturbance at the end of the hall. Which made it uncomfortable, but despite all that, the stay and the service was nice.
Stayed 3 nights in Dec 2023

8/10 Good

Thomas, Bensenville

Stayed 4 nights in Dec 2023

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023

6/10 Okay

Jinny

Stayed 1 night in Jan 2024

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Gjergji

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my first visit in West Covina and before booking I found good reviews about this property and I'm happy with the choice I made.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleanliness, staff warm welcome service. Breakfast good and friendly service staff. Will come back in near future.
Stayed 5 nights in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Arthur Amos

Stayed 3 nights in Dec 2023

10/10 Excellent

Sokha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. With the hot tub was in service but other than that the service was great, rooms were clean and comfortable, and it was convenient having breakfast available.
Stayed 1 night in Dec 2023

10/10 Excellent

Sheree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our favorite place to stay when we visit our college kids in Azusa. The beds are comfortable, there’s lots of space in the room, and a full breakfast is served. It doesn’t get better than this great value for the price.
Stayed 2 nights in Dec 2023

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water leak
Bathroom needs some work and update. Toilet ran long time and water leek on the floor , shower also dripped and had mold in the corner of tub.
Stayed 1 night in Dec 2023

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Marte

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very out dated. The aircon in our room was so noisy that we had to shut it off.
Stayed 1 night in Dec 2023

8/10 Good

Yocasta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist very polite and cheerful. The property is being kept nice and most important clean. Room was very clean, bed sheets you can tell and smell very clean. Carpet and bathroom very clean, furniture and frigerator very clean. Tv and wifi working propertly. The breakfast area was very clean, food variety excellent and the ladies working in the dining area very polite and helpful. I stayed in this hotel for 5 nights and I will stay here in future trips. Very safe, clean and lots of amenities.
Stayed 5 nights in Dec 2023

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is busy and noisy yet conveniently located off the freeway. It’s a little ghetto in west corvina
Stayed 1 night in Dec 2023

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived there and there was no receptionist. After about 10 minutes, someone finally showed up. Even though we had made reservations two weeks ahead, the staff treated it as if we were just making reservations right there and then. After we got our keys, we head on upstairs and the first thing we see was a bucket collecting water from a leak when i got to my hotel room, i was greeted with a cery loud and creaky door that is off balance and crammed. There were no snacks or beverages in our fridge. The toiletries were teeny and bare minimum. The shower head was disgusting and covered in lime. Every time you or somekne
Stayed 5 nights in Nov 2023

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fromt he outside just normal looking but very clean on the inside with good staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jie lan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Sep 2023

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful customer service.
Stayed 1 night in Nov 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien solo q muy temprano tocan la puerta para limpieza
Stayed 1 night in Nov 2023

6/10 Okay

Erica

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Nov 2023

10/10 Excellent

Herbert

Stayed 1 night in Nov 2023