Dear Sookyeong, Thank you for being our guest. We genuinely regret that you did not enjoy your visit, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Steve Choe,General Manager

Dear Stefano, Thank you for your kind review of AC Hotel Downtown Los Angeles. Providing genuine care and comfort to our guests is our highest mission; therefore, we are pleased to know you loved our relaxing property and excellent amenities, as well as our breathtaking views. It is also nice to read you were able to take advantage of the offered benefits with our daily destination fee. We appreciate you letting us know that you found us to be one of the best, and we look forward to hosting you again soon. Sincerely, Steve Choe,General Manager

Dear Gavin, We are glad you enjoyed your time at AC Hotel Downtown Los Angeles. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Steve Choe,General Manager

Dear Sara, Thank you for choosing AC Hotel Downtown Los Angeles. It is wonderful to read that we exceeded all your expectations and that you especially enjoyed our comfortable accommodations and the amazing views from your room. We want to also thank you for mentioning our devoted associates as well. Your specific concern regarding the air conditioning unit has been noted and will be looked into. We loved having you as our guest and hope to have the opportunity to welcome you back soon for a flawless stay!Sincerely, Steve Choe,General Manager

Dear Rubik, Thank you for taking the time to share your comments. We want every guest to have an exceptional experience; therefore, we sincerely apologize for not meeting your expectations and for your disappointment with our service as well as parking. We will convey your comments appropriately to our team as we are always looking for ways to improve our guest experience on all levels. We hope you will consider giving us a second chance the next time you are in the area so we can show you the great visit you deserve.Sincerely, Steve Choe,General Manager

Dear Byron, Thank you for your generous review of AC Hotel Downtown Los Angeles. We are pleased to read you loved our well-maintained property and the spectacular views from your room. We appreciate your business and look forward to hosting you again soon. Sincerely, Steve Choe,General Manager

Dear Martin, Thank you for your kind review of AC Hotel Downtown Los Angeles. We are pleased to know you found us to be a good value for money and that our ideal location worked perfectly well for your plans. We hope to be your favored choice whenever you visit the area.Sincerely, Steve Choe,General Manager

Dear Karissa, Thank you for your gracious rating. On behalf of all of us at AC Hotel Downtown Los Angeles, we would like to invite you for another outstanding visit.Sincerely, Steve Choe,General Manager

Dear Aidai, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to AC Hotel Downtown Los Angeles. Sincerely, Steve Choe,General Manager

Dear Franklin, Thank you for your wonderful review of AC Hotel Downtown Los Angeles. It is great to know you were impressed with our dedicated associates and that our ideal location within walking distance of the Peacock Theater worked well for your plans. We are also glad you appreciated the inviting atmosphere of Level 8. We look forward to your return and wish you all the best with your travels. Sincerely, Steve Choe,General Manager

Dear Paulina, Thank you for the evaluation. Providing a flawless stay is our number one priority; therefore, we apologize for not meeting all of your expectations, especially with our dining offerings. Your valuable feedback is much appreciated as we are continually striving to enhance our guest experience on all levels. We are grateful for your candor and look forward to hosting you again so we can earn your perfect rating on your next visit to Los Angeles.Sincerely, Steve Choe,General Manager

Dear Babak, It was a pleasure having you at AC Hotel Downtown Los Angeles. We are pleased to read your generous comments about our courteous associates and fantastic location. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Steve Choe,General Manager

Dear Sookyeong, Thank you for taking the time to share your rating. We are genuinely sorry your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched and restored. If given the opportunity, we would have taken measures to address your concerns while you were with us. We hope you will consider giving us another occasion to provide you with the hospitality and accommodations you deserve every time you choose our hotel.Sincerely, Steve Choe,General Manager

Dear Marisol, Thank you for choosing us and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Steve Choe,General Manager

Dear Graciela, Thank you for choosing to stay with us at AC Hotel Downtown Los Angeles and for letting us know you were pleased with most aspects of our hotel. However, we regret not meeting some of your expectations and any inconvenience you experienced due to the lack of proper information regarding the ice machine. Your feedback highlights the importance of continuously enhancing our communication and guest services, and we appreciate you sharing it with us. We look forward to accommodating you again soon. Sincerely, Steve Choe,General Manager

Dear Myles, Thank you for sharing your thoughts about your stay with us at AC Hotel Downtown Los Angeles. From your rating, it seems you had an overall pleasant time with us. However, we are sorry for not meeting some of your expectations and for the inconvenience you experienced. Regarding the room layout, we appreciate your input and understand the importance of a comfortable, well-designed space. We are grateful for comments like yours as we continue to make improvements to enhance our guests' experiences. We value your feedback and hope to have another chance to host you again in the future. Sincerely, Steve Choe,General Manager

Dear Peter, Thank you for rating your experience at AC Hotel Downtown Los Angeles. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely, Steve Choe,General Manager

Dear John, Thank you for rating your experience at AC Hotel Downtown Los Angeles. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely, Steve Choe,General Manager

Dear Rich, Thank you for your lovely review of AC Hotel Downtown Los Angeles. It is delightful to know you found our location to be ideal for your needs and that our dedicated associates took excellent care of you. We will be sure to pass along your compliments, and we hope to be your hotel of choice every time you visit our area. Sincerely, Steve Choe,General Manager

Dear Dante, Thank you for staying with us at AC Hotel Downtown Los Angeles and for letting us know we were able to provide you with a welcoming and accommodating experience. It was a pleasure having you, and we look forward to seeing you again soon. Sincerely, Steve Choe,General Manager

Dear Luis, What a pleasure to read your outstanding review regarding your time at AC Hotel Downtown Los Angeles; we are thrilled you had an excellent experience during your visit. We appreciate you choosing us and would love to welcome you back the next time you are in the area! Thank you again for the feedback.Sincerely, Steve Choe,General Manager

Dear Deja, All of us at AC Hotel Downtown Los Angeles appreciate your nice rating. We are glad you had an enjoyable experience and would love to see you again soon.Sincerely, Steve Choe,General Manager

Dear Michael, We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we would welcome another chance to provide you with the exceptional experience for which we are known. Sincerely, Steve Choe,General Manager

Dear Pin yu, Thank you for choosing AC Hotel Downtown Los Angeles for your recent stay and for sharing your experience. We were pleased to know how much you enjoyed our great location. We love that our guests can effortlessly take advantage of all that our area offers! We hope to have the pleasure of hosting you again soon.Sincerely, Steve Choe,General Manager

Dear Susan, Thank you for the honest review of the AC Hotel Downtown Los Angeles. While we are pleased to see your generous rating, we are sorry to know that the cocktails we offer at the rooftop bar were not to your liking. This specific feedback will be shared with our team appropriately as we are contiually looking for ways to improve our guest experience on all levels. We look forward to your return in the future.Sincerely, Steve Choe,General Manager

Dear Kelly, Thank you for reviewing your stay with us. It is nice to know you were pleased with our convenient location. However, we are sorry your room was not suitably refreshed and for the lack of satisfactory assistance from our associates. Your comments have been shared with our housekeeping team to take steps and be more diligent in their efforts to provide fresh and flawless accommodations to our guests. We are grateful for your feedback and hope you will give us another chance to make a better impression. Sincerely, Steve Choe,General Manager

Dear Donna, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at AC Hotel Downtown Los Angeles, and we look forward to welcoming you back soon.Sincerely, Steve Choe,General Manager

Dear Jada, What a pleasure to read your outstanding review regarding your time at AC Hotel Downtown Los Angeles; we are thrilled you had an excellent experience during your visit. We appreciate you choosing us and would love to welcome you back the next time you are in the area! Thank you again for the feedback.Sincerely, Steve Choe,General Manager

Dear Vanessa, Thank you for allowing us to host your recent visit to Los Angeles. While we are glad to learn you enjoyed all that we have to offer and had a wonderful time with us, we regret not meeting all of your expectations with regard to the parking. Thank you again for the feedback about the things you would change. On behalf of all of us at AC Hotel Downtown Los Angeles, the pleasure was ours, and we look forward to you joining us again soon.Sincerely, Steve Choe,General Manager

Dear Kimberly, Thank you for leaving your review. Please accept our sincere apologies for the unpleasant experience you had with our front desk associates. We will follow up with our team and take measures to ensure they treat our guests with respect and authentic, warm hospitality. Furthermore, we are disappointed that we overlooked a few areas in preparing your room before your arrival. We have discussed this appropriately, and steps are being taken to ensure we are more diligent in our service delivery going forward. We also regret that you were unable to dine at our restaurant. We can understand your frustration, and we appreciate you sharing your concern with us. Your feedback is valuable to us as it helps us improve, and we wish you all the best with your travels. Sincerely, Steve Choe,General Manager

Dear Omar, What a pleasure to read your outstanding review regarding your time at AC Hotel Downtown Los Angeles; we are thrilled you had an excellent experience during your visit. We appreciate you choosing us and would love to welcome you back the next time you are in the area! Thank you again for the feedback.Sincerely, Steve Choe,General Manager

Dear Jorge, Thank you so much for the perfect feedback of your time at AC Hotel Downtown Los Angeles. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely, Steve Choe,General Manager

Dear David, It is a pleasure to know you had an excellent experience at AC Hotel Downtown Los Angeles and that our associates left a great impression. They work tirelessly to provide the best service, down to the smallest detail., and we will enjoy sharing your kind comments with them. We are also happy to read you loved our inviting bar. We look forward to welcoming you back soon. Sincerely, Steve Choe,General Manager

Dear Wendy, What a pleasure to read your outstanding review regarding your time at AC Hotel Downtown Los Angeles; we are thrilled you had an excellent experience during your visit. We appreciate you choosing us and would love to welcome you back the next time you are in the area! Thank you again for the feedback.Sincerely, Steve Choe,General Manager

Good evening, My name is Sarah, I am the assistant director of front office. We truly apologize this was the experience you had when booking with us. It was an unforeseen circumstance, which does not excuse or invalidate your feelings. I would genuinely love to connect with you, when you are available. Please share the best time and phone number to reach you. I'd love the opportunity to welcome you back and try to recover from this negative experience. Sincerely, Sarah

Dear Yossef, On behalf of our entire team, please accept our sincere apology for not meeting your expectations during your recent visit. We are very disappointed to learn about the concerns you experienced with regard to your room reservation and for what transpired while you were here, and we understand the frustration this caused you. This is not the norm for us, and your comments will be reviewed and discussed appropriately with our team to understand what went wrong so we can prevent such instances and serve you better in the future. Thank you for your honest feedback, and we hope you will give us another chance to show you our commitment to exceptional experiences on a future visit.Sincerely, Steve Choe,General Manager

Dear Porcha, Thank you for your terrific rating of AC Hotel Downtown Los Angeles. We are pleased your experience with us was an excellent one, and we look forward to welcoming you back soon.Sincerely, Steve Choe,General Manager

Dear Wynter, Thank you for rating your stay at AC Hotel Downtown Los Angeles. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely, Steve Choe,General Manager

Dear Shanya, Thank you for your comments regarding your recent stay at AC Hotel Downtown Los Angeles. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with everyone! Thank you again for your recommendation; we look forward to welcoming you back soon. Sincerely, Steve Choe,General Manager

Dear Irene, Thank you for taking the time to write your review. Please accept our sincere apologies for the maintenance and cleanliness issues you encountered in your room. Furthermore, we regret your disappointment with some of the extra costs associated with your visit and that you experienced a billing discrepancy regarding our valet parking. We appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we would be grateful for your patience during this time.Sincerely, Steve Choe,General Manager

Dear Alberto, We are glad you enjoyed staying with us at AC Hotel Downtown Los Angeles. Our La Lo La Rooftop bar is such a great, one-of-a-kind experience with its panoramic views of the Hollywood Hills. We hope to see you again soon. Safe travels!Sincerely, Steve Choe,General Manager

Dear Ivana, Thank you for your gracious rating. On behalf of all of us at AC Hotel Downtown Los Angeles, we would like to invite you for another outstanding visit.Sincerely, Steve Choe,General Manager

Dear Moises, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you at AC Hotel Downtown Los Angeles, and we hope we will continue to be your hotel of choice whenever you return to our area. Sincerely, Steve Choe,General Manager

Dear Ms. Suzanne, Thank you for sharing your review with us. We are sorry that you experienced a long wait-time with our valet service. Our focus is on providing advanced hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. We appreciate your patience and hope to have another chance to make your next stay the enhanced visit you deserve. Sincerely, Steve Choe,General Manager

Dear Marques, What a pleasure to read your outstanding review regarding your time at AC Hotel Downtown Los Angeles; we are thrilled you had an excellent experience during your visit. We appreciate you choosing us and would love to welcome you back the next time you are in the area! Sincerely, Steve Choe,General Manager

Dear Ed, Thank you for evaluating your stay with us at AC Hotel Downtown Los Angeles. It is gratifying to know you loved our elevated property and inviting on-site dining options. Having said that, we regret the parking concerns you had. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely, Steve Choe,General Manager

Dear Kathleen, We are glad you had an enjoyable experience at AC Hotel Downtown Los Angeles. Conveniently located, it is our pleasure to offer comfortable accommodations and thoughtful hospitality at an excellent price. It was an honor having you at our inviting property, and we look forward to welcoming you back soon. Sincerely, Steve Choe,General Manager

Dear Kelly, It was a pleasure having you at AC Hotel Downtown Los Angeles. Thank you for mentioning that you loved our property and prime location. Having said that, we are sorry for the issues you experienced with internet connectivity. We understand how important this service is, and we hope your experience as a whole more than made up for this inconvenience. We appreciate your constructive feedback and would welcome another opportunity to accommodate you again soon. Sincerely, Steve Choe,General Manager

Dear Danielle, Thank you for choosing AC Hotel Downtown Los Angeles for your stay and for sharing your experience. We were pleased to know how much you enjoyed our great location. We love that our guests can effortlessly take advantage of all that our area offers! We hope to have the pleasure of hosting you again soon. Sincerely, Steve Choe,General Manager

Dear Michael, We are pleased you had a nice stay at AC Hotel Downtown Los Angeles. Thank you for mentioning how much you loved our beautiful property and outstanding hospitality. We will be sure to share your terrific remarks with our team, and we hope to see you again soon. Sincerely, Steve Choe,General Manager