Terrace/patio

Reviews of Sonesta ES Suites Torrance Redondo Beach

3 out of 5
Sonesta ES Suites Torrance Redondo Beach
19901 Prairie Ave, Torrance, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 484 out of 1002 reviews" "
Rating 8 - Good. 292 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The room wasn’t ready until night. The couch bed didn’t look clean and very weak. Breakfast was great. Good location and quiet neighborhood. All staffs were very nice except the African American guy who was working late at night (after 11pm) on Friday, 5/17. When I went to the front desk to report about the gas smell around the building, he immediately got upset and kept saying nothing we could do. He said “What do you want me to do? Do you want me to call police? We don’t have any tool to fix it!” Well, I was just nicely reporting in case of fire or explosion. I had my guests and my son in the building. I didn’t know why I had to be attacked so badly. My whole fun day experiences were ruined by him. When my husband called the front desk and reported to him the same thing, his attitude was much nicer. He must be a racist, too. Hotel should have someone who does the job.
Stayed 4 nights in May 2024

4/10 Poor

Angela

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Out of the gate, our best experience. We had to wait more than an hour for a room. The room was clean enough; however, there was a musty smell (almost like old cigarette smoke), maybe A/C filters need to be changed? The bed and pillows were the WORST we’ve ever experienced in any hotel and the sleeper sofa in the living room was just as terrible. We definitely will not return to this property.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Angela, thank you for sharing your experience. We are sorry to hear that your stay did not meet your expectations. Your feedback regarding the room odor and bedding will be addressed with our team. We appreciate your input and wish you all the best in your future travels.

10/10 Excellent

heather

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Heather, thank you for your high rating! The team at Sonesta ES Suites Torrance Redondo Beach appreciates it and is delighted to know you had a great experience. We’re looking forward to welcoming you back soon!

10/10 Excellent

Jerome

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bei unserer Reise von San Francisco nach Las Vegas haben wir in vielen Hotels und Motels übernachtet. Das Sonesta gehört zu unseren Favoriten, es ist eine schöne Anlage und alles was man braucht Pool, BBQ, Waschmaschinen, Fitness. Ein paar kleine Anmerkungen gibt es aber immer Die Küche könnte von den Utensilien etwas besser ausgestattet werden. Das Bad könnte etwas größer sein, da man die Tür gerade so zubekommt. Das Frühstück geht leider nur bis 9 Uhr und nicht wie im Internet geschrieben bis 10 Uhr In Los Angeles sollte man sich auf jeden Fall ein Auto mieten, da die Stadt sehr riesig ist und man mit den öffentlichen Verkehrsmitteln recht lange braucht. Daher ist es auch nicht unbedingt schlimm, dass die Hotel Anlage in einem Industriegebiet liegt.
Stayed 5 nights in May 2024
Response from Customer Service on 21 May 2024
Jerome, vielen Dank, dass Sie Ihre Erfahrungen im Sonesta ES Suites Torrance Redondo Beach mit uns geteilt haben! Das Team freut sich, dass unser Hotel während Ihrer Reise zu einem Ihrer Lieblingshotels wurde. Ihre Vorschläge bezüglich Küche und Bad sind uns wichtig und werden berücksichtigt, um zukünftige Aufenthalte zu verbessern. Wir freuen uns auch über Ihren Hinweis bezüglich der Diskrepanz beim Frühstückszeitpunkt und werden sicherstellen, dass unsere Informationen korrekt sind. Wir freuen uns, dass Sie es praktisch fanden, in Los Angeles ein Auto zu haben. Wir freuen uns, Sie bei Ihrem nächsten Besuch wieder begrüßen zu dürfen!

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for a family. Everything is close by and the service is awesome. I recommend this place.
Stayed 5 nights in May 2024
Response from Customer Service on 16 May 2024
Eva, thank you for your fantastic review! We're delighted to hear that Sonesta ES Suites Torrance Redondo Beach was perfect for your family. We're glad you enjoyed our convenient location and our team members' service. We look forward to welcoming you back soon!

6/10 Okay

Darin

Travelled with family
Liked: Cleanliness, staff & service
Property is well taken care of. Rooms are mostly fine but the couches and pull out sofas are a very weak spot.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Darin, thank you for recognizing the maintenance of the property. Your feedback on the couches and pull-out sofas is appreciated, and it will be addressed with our team. We hope to have the opportunity to welcome you back for an improved experience.

8/10 Good

Javier, moreno valley

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Javier, thank you for your rating. The team at Sonesta ES Suites Torrance Redondo Beach is pleased to see you had a positive experience. We're looking forward to welcoming you back!

2/10 Terrible

Brittany

Travelled with family
Disliked: Property conditions & facilities
We came to Torrance for vacation to visit my siblings. This place was close to pretty much everything we needed. When we checked in, I noticed dog treats. I asked the lady at the front desk if the first floor accepted pets. She assured me that they placed pets in a separate area on the property. The room was dimly lit, the carpet was dirty, the chair in the living room had unknown stains on it (we didn’t use that chair), fleas in the living room and one of the bedrooms. We also found roaches in the kitchen cabinet on the morning of checkout. When we checked out, we told them about the fleas and condition of the room. We were asked if we’d called anyone about our issues. We didn’t bc it was late at night when we realized it and didn’t want to inconvenience my 70 year old mother with moving. Please save yourself time and stress by booking somewhere else. We won’t be booking this place in the future.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Brittany, your experience is deeply concerning. It's of utmost importance that all our guests feel comfortable and well cared for. We are genuinely sorry to hear about your issues with room cleanliness and unwanted visitors. Rest assured, pest control and cleanliness are normally top priorities for us, and what you experienced is not common. We express regret for your lack of satisfaction regarding this. Given that these issues surfaced late at night, we completely understand your reluctance to contact anyone or move rooms. We would've been more than willing to resolve these issues immediately. We're truly sorry that your experience did not meet your expectations or our standards, and hope you might give us another chance in the future to prove our commitment to our guests' comfort.

8/10 Good

Chang Ho, Whitestone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Chang, thank you for choosing Sonesta ES Suites Torrance Redondo Beach and for taking the time to rate your stay. We're glad to know we met your expectations and look forward to welcoming you back in the future.

4/10 Poor

Lisa

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Construction going on in lots of areas, the furniture should have all been thrown out 10 years ago, so beyond dirty, had to put sheets over everything to sit down. Every person I spoke with at the property said the same thing about the furniture. Jets in the jacuzzi were broke so water was shooting up and out. Trash on the ground throughout the property, leaves and other plant branches all over, never cleaned up when the gardeners came. Had to put trash outside your room every other day to be emptied because it was so small and housekeeping comes by every 8 days.
Stayed 9 nights in Apr 2024
Response from Customer Service on 8 May 2024
Lisa, we're sorry to hear that your stay with us did not meet expectations. We want all of our guests to feel comfortable and peeved to learn of your experience about the cleanliness and with our furniture. We recognize the importance of keeping our grounds appealing and well-maintained, so thank you for bringing this to our attention. We don't typically have such issues with our jacuzzi, and it's regrettable that it inconvenienced you. As for housekeeping, our schedule aims to provide a balance between autonomous living and regular upkeep. We value your feedback and will address these matters internally to improve for future guests.

10/10 Excellent

Javier, moreno valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Thanks for sharing this perfect rating, Javier!We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Torrance Redondo Beach! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

nicolas, johanesburg

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Customer Service on 4 May 2024
Thank you for the great rating, Nicolas!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Torrance Redondo Beach! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was great. They had breakfast tacos, pancakes made from a machine which is fun for kids, cereal, yogurt, English muffins were large and fresh, oranges, apples, coffee, lemonade and orange juice. They had toppings for eggs, and pancakes. They also had bread for toast, and bagels. The servers were super friendly and made sure everything was stocked. The front desk staff was super friendly and had great energy. They were helpful. The amenities were great, work out area, pool, hot tub, fire pit, grill, very nice outdoor area. The rooms were a surprisingly large, it felt like a an apartment. The closests were large and the showers were nice. The kitchen was great with a fridge and freezer, small 2 stove top, stocked dishes and pans and a microwave. The room were were in had 2 bed rooms and 2 baths. My husband liked how clean the bedding was. The only complaints I had were the bed I was in was very uncomfortable and squeaked every time I moved. I did not sleep well. The other complaint I had was the sofa and chair did not look clean enough to sit on. The stay itself was very nice.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2 May 2024
Pauline, thank you for taking the time to share your detailed feedback. We're delighted to read about your positive experience at Sonesta ES Suites Torrance Redondo Beach, especially our hearty buffet, friendly colleagues, and well-equipped rooms.Meanwhile, we understand that you experienced some discomfort with your bed and felt concerns about the cleanliness of our seating furniture. Your comfort and satisfaction are paramount to us and we'll certainly explore improvements in these areas. Your compliments, as well as your critique, motivate us to continue enhancing our guests' stays. We're looking forward to welcoming you back for an even more comfortable and enjoyable stay in the future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Apr 2024
Thank you for the excellent rating, Aaron!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta ES Suites Torrance Redondo Beach! We look forward to hosting you again soon.

8/10 Good

William

Travelled with partner
Liked: Staff & service
Room was spacious. Full kitchen was nice. Room was noisy due to other guests upstairs.
Stayed 4 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
William, we appreciate your feedback. It's great to hear that you enjoyed the ample space and fully equipped kitchen at Sonesta ES Suites Torrance Redondo Beach. On the other hand, we are sorry to learn about the noise disturbance you experienced. We're committed to ensuring a serene environment in all our rooms and we will take necessary measures to control noise levels. Thank you for bringing this to our attention. We hope you will choose us again for a more peaceful stay.

8/10 Good

Agata

Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for taking the time to leave us a 4/5 rating, Agata!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sonesta ES Suites Torrance Redondo Beach.

6/10 Okay

Rosemary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My stay was on budget, Sarah at the reception is super nice and helpful with a great smile all the time. Great parking in front of your room. Close to a lot of restaurants, and shops. The room is clean BUT the furniture was damaged as couch cover, desk chair, etc.
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Rosemary, it's heartening to hear you enjoyed the value for money, the convenient parking options, and our location near numerous eateries and shops during your stay at Sonesta ES Suites Torrance Redondo Beach. We're glad that Sarah's warm attention made a positive impression. However, we apologize if the condition of some room furnishings didn't match your expectations. Your feedback has been noted and will be addressed to improve future guest experiences. Thank you for your review, and we hope to see you again soon.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always my go to spot
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Angel, it's truly heartening to hear that Sonesta ES Suites Torrance Redondo Beach is your preferred choice whenever you travel. We appreciate your recognition and look forward to continually exceeding your expectations in the future.

6/10 Okay

Babajide

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
First hotel to not have late checkout and I’ve been traveling for more than 20 years. That was quite strange to me. Decent stay, nothing extraordinary. I would go again but to the Sonesta right on the pier instead.
Stayed 5 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Babajide, thank you for sharing your recent hotel experience. It's unfortunate that our checkout policies did not meet your typical expectations. We appreciate your constructive feedback. It's also good to hear that you had an acceptable stay and you're still considering our brand for future travels, especially our location on the pier. We are confident your following visit would be more satisfactory.

8/10 Good

Julia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled musty, carpet seemed dirty.
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Julia, thank you for sharing your observations. We're regretful to hear you experienced a musty smell and concerns about cleanliness. We hold cleanliness and freshness to high standards and will address these areas of concern. Thanks again for your valuable feedback and we hope to have the chance to better serve you in the future.

2/10 Terrible

Kamilla

Disliked: Cleanliness, staff & service, property conditions & facilities
I was bitten by fleas
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Kamilla, we deeply regret to hear about your discomfort during your stay. Please know that maintaining a clean and comfortable environment for our guests is of utmost importance to us. We've taken note of your observation concerning potential pests and assure you that we've initiated immediate measures to address the situation. We appreciate your feedback and hope for the opportunity to better serve you in the future.

4/10 Poor

Christa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
We appreciate the feedback, Christa.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Poor

Riley

Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Apr 2024
We appreciate the feedback, Riley.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 10 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Mark, thank you for sharing your positive experiences at Sonesta ES Suites Torrance Redondo Beach. We're thrilled you had a great stay with us and we hope to welcome you back soon.

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel! The furniture in our hotel room were dirty maybe need a bit of an update but it was nice and roomy and came with a whole kitchen I would definitely stay again!
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Felicia, it's so refreshing to hear that you found Sonesta ES Suites Torrance Redondo Beach to be a nice and spacious place to stay! We strive to provide well-equipped accommodation for our esteemed guests. It is noted that certain room elements might need some refreshing; rest assured, we have this under review. We're absolutely thrilled to welcome you back for another stay soon.

8/10 Good

Paul

Liked: Cleanliness
Great room space
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Paul, it's delightful to learn that you enjoyed the spaciousness of your room at Sonesta ES Suites Torrance Redondo Beach. We aim to provide comfort and convenience to our guests. Thank you for your positive feedback and we look forward to hosting you again.

2/10 Terrible

Valencia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Valencia, it's disheartening to learn that your experience did not live up to your expectations. As we are always striving to improve, any specific details or areas of concern would be greatly appreciated. We hope for an opportunity to better serve you in the future.

2/10 Terrible

Tiana

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They waited all the way to the day they said my deposit was supposed to be on my card to tell me they charged me a cleaning and smoking fee and didn’t even smoke inside the room and left a few balloons because we celebrated my boyfriends birthday.
Response from Customer Service on 29 Mar 2024
Tiana, it's regrettable to hear about your situation. Our aim always is to provide clear and timely communication about any extra charges. We strive for a smoke-free environment and ask all our guests to respect this. In terms of cleaning fees, we charge only when extraordinary measures are needed post-departure. The information has been shared with our team to be extra attentive in future. We hope to provide you with a more satisfactory experience next time.

6/10 Okay

Jose, Redondo Beach

Travelled with family
This was a really nice place to stay at although there is a lot of construction onsite. Had a great first couple of nights and on the 3rd one there was a large altercation at the room above ours which ultimately lead to the police coming out twice and the people eventually being kicked. In the evening the phones are randomly answered at the front desk. Other than that, rooms were great and would certainly stay again
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Jose, it's good to hear you appreciated the value of your stay, despite encountering some disturbances. We regret any inconvenience due to the ongoing improvements and any noises that may have disrupted your stay. Rest assured, we are committed to enhancing guest experience. Your satisfaction is pivotal to us and we would be delighted to host your stay again, aiming for a more tranquil experience.

6/10 Okay

Gabriela

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar 2024
We appreciate the feedback, Gabriela.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Randy

Travelled with partner
Disliked: Staff & service
I moved my room to an another that was supposed to be quiet and construction was still going on right next door
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Randy, your feedback is appreciated and we regret that you experienced noise disturbances during your stay. It’s our priority to offer a peaceful environment, so we’re sorry your expectations weren't met in this regard. We continually strive to enhance guest experience and will consider your comments for future improvements. We hope to get the chance to better serve you in the future.

6/10 Okay

Tiana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need to upgrade rooms carpet dirty, couch looked filthy and smelled
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Tiana, we appreciate your time in providing feedback. There is always room for improvement, and your comments about the need for room upgrades are noted. We understand your discomfort regarding the cleanliness of the carpet and furniture. We assure you that we're committed to maintaining high standards of cleanliness and comfort, and we'll make our team aware of your observations. Thank you for bringing this to our attention.

2/10 Terrible

Arlett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was disgusting. There were stains on the couch cushions, it smelled like mildew. The closet had black stains on the pole where you hang your clothes. The carpets were stained and smelly. We left the same night we checked in…
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Arlett, we deeply regret to hear about your unsatisfactory experience. Our aim is to provide immaculate and comfortable accommodations for our guests, which it seems was not met during your stay. We've taken into account the conditions pertaining to your reservation and will address these matters diligently. Leaving the same night of check-in indicates a real concern; we'll make sure to take steps to prevent this from happening in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent lovely experience so far
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Ashley, it's wonderful to hear about your positive experience at Sonesta ES Suites Torrance Redondo Beach. We're particularly glad to hear you had such a great interaction with our team members. Your kind words are appreciated and we can't wait to welcome you back for another lovely experience in the future.

10/10 Excellent

Nemia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property
Stayed 3 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Nemia, thank you for sharing your feedback. We're thrilled to know that you found the Sonesta ES Suites Torrance Redondo Beach to be a pristine and well-maintained place. Your positive comments greatly encourage our team members to keep striving for excellence in providing an enjoyable stay for our guests. We hope to welcome you back in the future!

10/10 Excellent

Kyunghee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Kyunghee, thank you for taking the time to share your experience at Sonesta ES Suites Torrance Redondo Beach. It's wonderful to hear you found our team members friendly. We look forward to welcoming you back in the future.

4/10 Poor

Carrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Carrie, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Thanks for the feedback, Ryan.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Mark, it's wonderful to see your perfect rating for Sonesta ES Suites Torrance Redondo Beach! We are truly grateful and encouraged by your support. We hope to welcome you back for another fantastic stay in the future.

2/10 Terrible

Deanna

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There was a party going on until 1:30am. The staff did their best to accommodate but it was a terrible stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Deanna, it's disappointing to hear about your recent experience. Our goal is to ensure every guest has a peaceful and relaxing stay, and it seems we fell short this time. We appreciate your understanding of our team's efforts. Please know we're committed to improving our guest experience based on feedback like yours.

4/10 Poor

Ariana

Had to wait 2.5 hours after check in for my room and they did not accommodate me in anyway
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Ariana, it's unfortunate to hear about your wait during check-in and we apologize for the inconvenience. Our goal is to make the check-in process as smooth as possible for our guests. We absolutely value your feedback and will utilize it to refine our operations accordingly. We hope for an opportunity to better serve you in the future.

10/10 Excellent

jeanetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Thank you for the amazing rating, Jeanetta!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Torrance Redondo Beach soon!Thanks again for leaving your feedback!

10/10 Excellent

Jaylene, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Feb 2024
Thank you for the perfect rating, Jaylene!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Torrance Redondo Beach. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Aurora

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean Really nice and friendly staff. Safe best place ever its my second time and where planning to stay again..
Stayed 3 nights in Dec 2023
Response from Customer Service on 9 Feb 2024
Aurora, we're thrilled to hear about your fantastic experience at Sonesta ES Suites Torrance Redondo Beach. It's wonderful to know that our team members were friendly and our hotel's cleanliness and safety standards met your expectations. We appreciate you choosing us for your stay and are eager to welcome you back for your next visit.

4/10 Poor

Joey

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Joey, it seems there was something about your stay that didn't live up to expectations. We strive for superior guest experiences and would value the opportunity to understand any specific issues that may have occurred. Your feedback would be truly beneficial and appreciated. Thank you.

10/10 Excellent

Beatriz

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar 2024
Thank you for sharing your perfect rating with us, Beatriz!It's wonderful to see how much you appreciated your time at Sonesta ES Suites Torrance Redondo Beach! We want everyone to feel right at home at Sonesta ES Suites Torrance Redondo Beach. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Chanae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thanks for the amazing rating, Chanae!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Torrance Redondo Beach!

4/10 Poor

Jacqueline

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I didn’t know I’d have to walk the entire premises to get to my room once I arrived. I also didn’t know I’d have to climb 2 flights of stairs to get to my room, with my bags in tow. No assistance was available. The furniture was filthy, as well as the carpet. The neighboring room was constantly smoking weed so my room always smelled like skunk. I will NOT stay here again.
Stayed 5 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Jacqueline, we're deeply regretful to learn about the difficulties you experienced on arrival and about the cleanliness concerns in your room. It's disappointing to hear about the odor issue as well. Please accept our apologies and know this isn't reflective of the usual standards we strive for. Your comments have been shared with our team members for review and improvement. We hope you will reconsider and allow us a chance to improve your overall perspective in the future.

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Myra, thanks for leaving such a succinct review. The Sonesta ES Suites Torrance Redondo Beach is always glad to learn that our guests had an exceptional experience. We look forward to welcoming you back on your next amazing visit.

8/10 Good

Beverly

Travelled with family
Convenient location
Stayed 6 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
Beverly, it's great to hear you found the location of Sonesta ES Suites Torrance Redondo Beach convenient. We always aim to provide a seamless experience for our guests. We hope to welcome you back soon.