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Reviews of Mama Shelter Los Angeles

4 out of 5
Mama Shelter Los Angeles
6500 Selma Ave, Los Angeles, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great hotel! I saw a lot of comments talking about the noise coming from the upstairs patio, yes you can definitely hear it from your room but it’s not bad enough to keep you up at night. But if you need absolute silence then I would say stay at a more basic holiday inn or something. Just know you’re staying at a very social hotel with a night life! This didn’t hinder my experience because it’s what I was looking for. Very nice hotel and staff located right in the middle of all the other nightlife and tourist attractions. Will be coming back!
Stayed 4 nights in May 2024
Response from gerald on 16 May 2024
Mama thanks you for leaving us this review. We appreciate your recognition of our hard working staff. We are happy to hear you enjoyed your visit, We look forward to having you back soon. Thank you for choosing Mama.

2/10 Terrible

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from gerald on 9 May 2024
Thank you for taking the time to leave a review. We apologize that your stay with us was not up to your expectations.

10/10 Excellent

Makeba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for 1 nite on a thursday. Now its my new favorite Hollywood hotel
Stayed 1 night in May 2024
Response from gerald on 8 May 2024
Mama thanks you for taking the time to leave us this review. We are thrilled to hear that you loved your stay with us, and we are honored to be your new favorite. We look forward to welcoming you back again when you return to Hollywood and we thank you for choosing Mama Shelter!

6/10 Okay

Karen

Liked: Cleanliness, staff & service
The room was very small and the amenities were lacking ( we needed another garbage can!” Food was very good, but very overpriced
Stayed 2 nights in May 2024
Response from gerald on 4 May 2024
Thank you for taking the time to leave us this review. We apologize for the inconveniences you experienced during your stay with us. Our goal is to provide an exciting and fun stay for all of our guests and visitors and we apologize that that wasn't your experience. Thank you for choosing Mama Shelter.

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Very good spot and vibe for a stay in Hollywood
Stayed 5 nights in Apr 2024
Response from gerald on 4 May 2024
Mama thanks you for taking the time to leave us this review! We are happy to hear you enjoyed your visit with us. We hope to have you back with us again soon and we thank you for choosing Mama Shelter.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from gerald on 1 May 2024
Mama thanks you for taking the time to leave us this rating! We look forward to seeing you again soon and we thank you for choosing Mama Shelter!

8/10 Good

marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and security guard were friendly. Hotel was close to other bars/restaurants.
Stayed 1 night in Apr 2024
Response from Mama LA staff on 29 Apr 2024
Mama thanks you for leaving us this review. Thank you for recognizing our hardworking staff. We're happy to hear you enjoyed your stay with us. Thank you for choosing Mama.

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mama LA staff on 27 Apr 2024
Mama thanks you for leaving us this rating. We are happy to hear you enjoyed your visit with us. Thank you for choosing Mama.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed at Mama Shelter for 2 nights as part of our honeymoon. From check-in to check-out, the staff were lovely and went above and beyond, they even gave us some drink vouchers for the rooftop to celebrate our wedding! They were very accommodating and the room was very comfortable and clean. The only downside was that the rooftop was quite noisy which you could hear in the room, and the surrounding areas felt a bit unsafe. But, it is super close to main LA attractions, shopping areas and the overall vibe of the hotel is amazing. Great for a younger crowd, I'd definitely book here again for a short stay.
Stayed 2 nights in Apr 2024
Response from gerald on 22 Apr 2024
Mama thanks you for taking the time to leave us this review. We thank you for the recognition of our hard working staff and we are so happy to know that you enjoyed your stay here with us. Congratulations again! We look forward to seeing you again soon and we thank you for choosing Mama Shelter!

8/10 Good

Jessica, Albuquerque

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a ton of people there. Which made sense since it was a Saturday, but we couldn't even enjoy the rooftop bar. There were SO many non-guest there. We could hear noise from the rooftop on the 3rd floor but it wasn't SUPER loud. The food in the restaurant on the first floor was really really good.
Stayed 1 night in Apr 2024
Response from gerald on 22 Apr 2024
Mama thanks you for taking the time to leave us this review! We apologize for the noise during your stay, but we are thrilled that you still enjoyed your visit with us. We thank you for recognizing our hard working staff and we thank you for choosing Mama Shelter.

4/10 Poor

Spencer

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Mama LA staff on 23 Apr 2024
Mama thanks you for taking the time to leave us this review. We apologize that your stay was not as expected.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for what we had planned. Staff was awesome, and the rooftop bar is a hot spot
Stayed 4 nights in Apr 2024
Response from gerald on 22 Apr 2024
Mama thanks you for taking the time to leave us this review! We are happy to hear you enjoyed your visit with us. We hope to have you back with us again soon and we thank you for choosing Mama Shelter.

10/10 Excellent

Jenifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it all!!
Stayed 3 nights in Apr 2024
Response from gerald on 22 Apr 2024
Mama thanks you for taking the time to leave us this review! We are happy to hear you enjoyed your visit with us. We hope to have you back with us again soon and we thank you for choosing Mama Shelter.

8/10 Good

emilie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love the look and feel of the hotel however my room was on the street side and really loud music from the rooftop, you feel every beat until late so get ready for it. Breakfast options are delicious . My only issue really, was the noise level.
Stayed 2 nights in Apr 2024
Response from gerald on 18 Apr 2024
Mama thanks you for taking the time to leave us this review! We apologize for the noise during your stay, but we are happy that you still enjoyed your visit with us otherwise. We thank you for choosing Mama Shelter and we hope to have you back again in the future.

6/10 Okay

See

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was a fire detector in the middle of our room. I noticed that there was a red light that turned on flashing like a camera turning on in the middle of the night. We didn't feel safe and felt like the room was being watched.
Stayed 1 night in Apr 2024
Response from Mama LA staff on 16 Apr 2024
Mama thanks you for leaving us this review. We're sorry to hear our fire detectors caused you unease. It is our hope you'll give us a second chance next time you travel. Thank you for choosing Mama LA

10/10 Excellent

Aaron

Stayed 1 night in Apr 2024
Response from Mama LA staff on 3 May 2024
Thank you for taking the time to leave us this rating. We are happy you enjoyed your stay with us. Thank you for choosing Mama!

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from gerald on 12 Apr 2024
Mama thanks you for taking the time to leave us this review! We are happy to hear you enjoyed your visit with us. We hope to have you back with us again soon and we thank you for choosing Mama Shelter.

6/10 Okay

Devin

Liked: Staff & service
Nice staff and rooftop view. Room was not what we paid for. Very small and no view.
Stayed 2 nights in Mar 2024
Response from Mama LA staff on 2 Apr 2024
Thank you for taking the time to leave us this review. We apologize for the shortcomings that you experienced during your stay here with us. We hope that despite these inconveniences that you were still able to enjoy your stay overall. Thank you for choosing Mama Shelter.

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
If you’re looking for a good night’s sleep, I wouldn’t recommend staying here. The music and activity from the rooftop (think DJ set and heavy bass) reverberates throughout the hotel until 1:30am or later. We stayed on both the 5th and 3rd floors, and the volume was about the same. The staff are super friendly and kind, and the place has a cool vibe. I just prefer to go out if I want to party, not have the party where I’m wanting to sleep.
Stayed 2 nights in Mar 2024
Response from Mama LA staff on 3 Apr 2024
Mama thanks you for taking the time to leave us this review. We apologize for the noise that you experienced during your stay here with us. We try our best to provide a fun and entertaining experience for all of our guests, and we apologize that this did not align with your expectations. We thank you for choosing Mama Shelter.

10/10 Excellent

lenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mama LA staff on 1 Apr 2024
Mama thanks you for taking the time to leave us this review. We look forward to seeing you again soon and we thank you for choosing Mama Shelter!

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a pretty cool design and the whole staff is incredibly kind. It stays between Hollywood Blvd. and Sunset, two busy streets, and about 5-10min walk to the red line subway station. There is a bar close to the lobby and in the rooftop, so loud music is expected and we were aware of this matter when we booked. Fortunatetly, at the end of the day we were so tired that we couldn't be bored with the noise. The two elevators were out of service one day, which made us take the stairs, and then just one of them worked thoughout the last days of our stay. Because area gets busy almost every day, we felt safe to walk in the night, but there is some homeless people a few blocks away from the hotel. We got free coffee in the morning, and the basic bathroom ammenities had to be requested at front desk. Overall, we had a great time, the location is good for tourists, the hotel is very comfy, but be aware that there is signifcant noise at night.
Stayed 8 nights in Mar 2024
Response from Mama LA staff on 29 Mar 2024
Mama thanks you for taking the time to leave us this review! We are thrilled that your visit with us was so great. We hope to have you back with us again soon and we thank you for choosing Mama Shelter.

10/10 Excellent

Reem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 5 nights in Mar 2024
Response from gerald on 28 Mar 2024
Mama thanks you for taking the time to leave us this rating! We look forward to seeing you again soon and we thank you for choosing Mama Shelter!

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fun cute place. My bestie and I had the best time. Easy access to rooftop bar which we loved laying on the outdoor beds. Great brunch downstairs. All around so much fun
Stayed 4 nights in Mar 2024
Response from gerald on 28 Mar 2024
Mama thanks you for taking the time to leave us this rating! We look forward to seeing you again soon and we thank you for choosing Mama Shelter!

2/10 Terrible

Bangjun

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Was the most terrible hotel experience I have had in a while. The noise never stopped until 3 to 4 AM every morning. The hotel told us it was from the nearby restaurants and would stop at around 11 PM but it was right from the hotel bar. I barely fell asleep for the entire night. Horrible. If you value and prioritize your sleep quality over heavy parties, don't live here.
Stayed 3 nights in Mar 2024
Response from gerald on 24 Mar 2024
Thank you for taking the time to leave us this review. We apologize for the noise that you experienced during your stay here. Our goal is to provide an exciting and fun stay for all of our guests and visitors and we apologize that that wasn't your experience. Thank you for choosing Mama Shelter.

10/10 Excellent

Morgan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and people. A hidden gem in Hollywood.
Stayed 3 nights in Mar 2024
Response from Mama LA staff on 20 Mar 2024
Thank you very much for taking the time to leave us this rating! We are happy you enjoyed your visit with us. Mama says see you again soon!

2/10 Terrible

Guan Lin, Newmarket

Stayed 2 nights in Mar 2024
Response from gerald on 7 Apr 2024
Thank you for taking the time to leave us this review. We apologize that your stay was not as expected.

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Mama LA staff on 6 Apr 2024
Thank you for taking the time to leave us this review. We apologize for the shortcomings that you experienced during your stay here with us. We hope that despite these inconveniences that you were still able to enjoy your stay overall. Thank you for choosing Mama Shelter.

10/10 Excellent

Anthi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel for young people
Stayed 2 nights in Jan 2024
Response from Mama LA staff on 14 Mar 2024
Thank you very much for taking the time to leave us this rating! We are happy you enjoyed your visit with us. Mama says see you again soon!

10/10 Excellent

Joseph Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mama LA staff on 15 Mar 2024
Thank you very much for taking the time to leave us this rating! We are happy you enjoyed your visit with us. Mama says see you again soon!

10/10 Excellent

Alysia Harrelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of Mama's is the kind way everyone was treated. They have superior customer service and we felt right at home. They have great Happy Hours and a cool rooftop restaurant/food area. We received vouchers for 2 people to have a fantastic breakfast free EVERY morning. As an FYI if you have problems sleeping, Mama Shelter has live music nearly every night and we could hear the thumping. It didn't bother me though.
Stayed 5 nights in Feb 2024
Response from gerald on 9 Mar 2024
Thank you for taking the time to leave us this review! We are thrilled that you enjoyed your stay here with us and we appreciate the recognition of our hard working team. We hope to see you again soon!

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fun hotel with very quirky rooms, and friendly staff. The rooftop patio is a great hangout spot. Unfortunately, the noise from that rooftop patio is not ideal if you have to wake up early so I suggest staying up late and enjoying the festivities.
Stayed 2 nights in Feb 2024
Response from gerald on 1 Mar 2024
Thank you for taking the time to leave us this rating. We are happy that you enjoyed your visit here with us. Mama says see you again soon!

10/10 Excellent

Afolabi

Stayed 7 nights in Feb 2024
Response from Mama LA staff on 20 Mar 2024
Mama thanks you for taking the time to leave us this rating! We look forward to seeing you again soon and we thank you for choosing Mama Shelter!

4/10 Poor

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food & hotel service along with valet was awesome :) Thank you. The only downside were the restroom…the water pressure is very low when you take a shower & adjusting the water from cold to warm takes some time, overall great experience.
Stayed 1 night in Feb 2024
Response from gerald on 26 Feb 2024
Thank you for taking the time to leave us this review. We apologize for the shortcomings that you experienced during your stay with the water pressure, but we are happy to hear that you enjoyed your stay here with us overall. We appreciate the recognition of our hard working staff and we hope to have you back again in the future!

10/10 Excellent

TIMOTHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish the staff made us feel welcome and safe. We met quit a few staff members during our week stay and all were very kind and helpful to us during our week long stay. Really clean and cool room and would highly recommend this hotel to anyone.
Stayed 5 nights in Feb 2024
Response from gerald on 26 Feb 2024
Mama thanks you for taking the time to leave us this review. We thank you for the recognition of our hard working staff and we are so happy to know that you enjoyed your stay here with us. We look forward to seeing you again soon and we thank you for choosing Mama Shelter!

4/10 Poor

Brittany

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was clean and the room was nice. But it was so noisy at all times. You could hear employees in the morning through the vents and then loud music at night. I wouldn't stay here again, which is a shame because if they focused on improving the noise issue and didn't brush it off as "part of the experience" (there are tons of reviews I should have seen beforehand on google about it being too noisy and they brush it off each time) it would be a really cool hotel. They're literally obsessed with the roof top bar and bringing in djs and don't care about the hotel aspect.
Stayed 4 nights in Feb 2024
Response from gerald on 24 Feb 2024
Thank you for taking the time to leave us this review. We apologize for the noise that you experienced during your stay here for us. We want to provide a fun and exciting experience for all of our guests, and we do understand that sometimes this can be the result. We apologize for that and we thank you for choosing Mama Shelter.

10/10 Excellent

glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from gerald on 20 Feb 2024
Mama thanks you for taking the time to leave us this review! We are thrilled that your visit with us was so great. We thank you for choosing Mama Shelter.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was perfect for our stay, and the building felt extremely safe and kind. We had some issues checking in but the girls at the front desk were extremely helpful and worked with us to make sure we got in. Every time we arrived at the hotel throughout our stay we were greeted and welcomed at the door. Any issues we had whatsoever were immediately fixed by the staff, and we honestly had an amazing time here. The noise complaints from other reviews had us a little worried, but after spending a week here, we had no issues whatsoever. It was exactly the noise level you could expect from an apartment downtown, with muffled voices or sirens, but nothing that would interrupt our sleep or our stay.
Stayed 4 nights in Feb 2024
Response from gerald on 19 Feb 2024
Mama thanks you for taking the time to leave us this detailed review. We are thrilled to hear that you had such a great experience here with us and we thank you for the recognition of our hard working staff. We look forward to welcoming you back again soon, thank you for choosing Mama Shelter!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really cool place especially for a younger person
Stayed 2 nights in Feb 2024
Response from Mama Loves You on 16 Feb 2024
We are so happy you enjoyed your stay with us! We hope to have you back in the heart of Hollywood in the future!

10/10 Excellent

Liam

Liked: Cleanliness, staff & service
Hotel was lovely but disappointed there was no room service
Stayed 2 nights in Feb 2024
Response from gerald on 13 Feb 2024
Thank you for taking the time to leave us this review. We apologize that we do not have room service, but we are happy that you still enjoyed your visit here with us. Thank you for choosing Mama Shelter.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gerald on 13 Feb 2024
Thank you for taking the time to leave us this review. We appreciate the love, Mama says come back again soon!

6/10 Okay

Avtar

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I love all Accor properties- this hotel was clean however quite unusual. The dj was playing music in the lobby and the music was quite loud. Had difficulty conversing with the staff. Then they had no umbrellas to offer staff, rooftop was closed due to the rain, dining options were limited with Asian inspired restaurant and the room has no lotion so had to request. They also had no universal charger - considering the hotel brand - I expected more. Very clean and comfortable room. But done expect excellence - may be I am asking for too much.
Stayed 1 night in Feb 2024
Response from gerald on 7 Feb 2024
Thank you for taking the time to leave us this review. We apologize for the shortcomings that you experienced during your stay here with us. We hope that despite these inconveniences that you were still able to enjoy your stay overall. Thank you for choosing Mama Shelter.

10/10 Excellent

Arnd

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Best rooftop bar.
Stayed 1 night in Jan 2024
Response from Front Desk on 7 Feb 2024
It's great to hear that you had a pleasant experience during your visit to Mama Shelter LA. Your feedback is greatly appreciated, and we look forward to the possibility of welcoming you back in the future. Mama Loves You.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from gerald on 5 Feb 2024
Thank you for taking the time to leave us this review. We are happy to know that you enjoyed your visit here with us. Mama says visit again soon!

10/10 Excellent

Naili

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from gerald on 4 Feb 2024
Thank you for taking the time to leave us this rating! We love that you had a great time here with us and we look forward to seeing you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay.
We stayed for the night. Check in was quick and easy. Our room was clean and well appointed. I had drinks with friends on the rooftop which was a little too crowded for my liking but, it's Hollywood. Breakfast was served quickly and it was yummy. We shared the Breakfast burrito.
Stayed 1 night in Jan 2024
Response from gerald on 2 Feb 2024
Thank you for taking the time to leave us this review! We love that you had a great time here with us and that our staff and food were highlights. Mama says visit again soon!

10/10 Excellent

Cole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from gerald on 2 Feb 2024
Mama thanks you for taking the time to leave us this review. We look forward to seeing you again soon and we thank you for choosing Mama Shelter!

10/10 Excellent

Fabio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, very funky and great staff. The area is not as great when it gets dark so not to walk around there (but who walks in LA?).
Stayed 3 nights in Dec 2023
Response from Mama Shelter Los Angeles on 29 Jan 2024
Fabio,We appreciate you taking the time to leave us a review! your honest feedback is much appreciated and we hope to see you again.MAMA LOVES YOU!

10/10 Excellent

primavera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso divertida buena atención muy limpio
Stayed 1 night in Jan 2024
Response from Mama Shelter Los Angeles on 29 Jan 2024
Primavera,Thank you for taking the time to leave us a review. We hope to see you soon!MAMA LOVES YOU

10/10 Excellent

Chrissy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located centrally to many of the attractions we wanted to see. Very clean and modern, great restaurant and food, and reasonably priced.
Stayed 3 nights in Jan 2024
Response from Mama Shelter Los Angeles on 29 Jan 2024
Chrissy,Thank you for taking the time to leave us a review. We appreciate the feedback. We look forward to having you back!

8/10 Good

BARRY

Liked: Staff & service, property conditions & facilities
Convenient for transport links, hotel was very clean, and the staff were very helpful and friendly
Stayed 6 nights in Jan 2024
Response from gerald on 28 Jan 2024
Mama thanks you for taking the time to leave us this review. We thank you for the recognition of our hard working staff and we are so happy to know that you enjoyed your stay here with us. We look forward to seeing you again soon and we thank you for choosing Mama Shelter!