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Reviews of Hilton Santa Monica Hotel & Suites

4 out of 5
Hilton Santa Monica Hotel & Suites
1707 4th St, Santa Monica, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1002 reviews" "
Rating 8 - Good. 229 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alondra

Liked: Cleanliness
Stayed 1 night in May 2024
Response from aj on 14 May 2024
Hello Alondra,It was a treat to have welcomed you to Santa Monica! Thank you for allowing us the opportunity and please join us again soon. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 2 nights in May 2024
Response from aj on 14 May 2024
Hello Rachel,We’re smiling reading that you enjoyed a wonderful visit. Until we see you back, we wish you the very best in your travels. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Cecile

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Ocean View
Stayed 1 night in May 2024
Response from aj on 14 May 2024
Hi Cecile,Thanks for making yourself at home with our team! It was a delight to welcome you. If ever you’re not fully satisfied with your accommodation, let us know on-site. Our team is always eager to try and make adjustments to serve those who do us the honor of checking in! Sincerely,Hilton Santa Monica Hotel and Suites

8/10 Good

J, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from aj on 14 May 2024
Hello J,We appreciate you sharing your score and look forward to having you back with us in the near future! We’ll see you then. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but as a group of four women, we felt incredibly safe. We walked 13 minutes to dinner with no issues. The entire property was super clean, and all of the staff was very friendly. We really enjoyed our room and it easily slept 4 people with plenty of space. Would definitely stay here again.
Stayed 1 night in May 2024
Response from aj on 14 May 2024
Hello Lauren,We would be delighted to have you and your travel party back with us and are smiling reading that you felt safe, comfortable, and satisfied during and after your visit. It was our pleasure to accommodate you and until we have that joy again, we wish you wonderful travels. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to beach. Very good customer services. Amenities could be better - Had to pay for Wifi-not reasonable considering the nightly rate.
Stayed 3 nights in May 2024
Response from HSM on 11 May 2024
Hello Daniela,Thank you for allowing us to care for you while you visited our beachside community! We’re glad that you enjoyed your overall visit and appreciate your feedback on how we can better serve your needs when you next check in. We do offer pathways to free standard WIFI that we’d be happy to discuss with you when you’re next on-site. Just let us know if you’re interested in learning more. Take care!Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

RICKY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HSM on 4 May 2024
Hello Ricky,We appreciate you choosing to join us in Santa Monica! Until we have the joy of serving you again, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 3 nights in Apr 2024
Response from Hilton Santa Monica on 3 May 2024
Hi Jennifer,Thank you for saying so! Expect the same outstanding service when you next settle in.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Erika, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and nice staff, will stay here again!
Stayed 2 nights in Apr 2024
Response from Hilton Santa Monica on 1 May 2024
Hello Erika,We’re glad to have left a stellar impression on you and look forward to continuing to impress during each of your future visits! Take care until we see you again.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Rabneep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff, very accomodating
Stayed 5 nights in Apr 2024
Response from Hilton Santa Monica on 30 Apr 2024
Hello Rabneep,Your kind words warm us! We’ll be sure to let the broader team know how much our hospitality resonated with you. Until we see you again, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, one of the best breakfasts I’ve ever had, the included Parking was a godsend. Very clean. Would stay again
Stayed 3 nights in Apr 2024
Response from Hilton Santa Monica on 30 Apr 2024
Hello Dan,We were happy to have created an experience for you that shined on all fronts across our breakfast offerings, parking offers, and more! Your kind words are a treat to see and we look forward to earning your praise again when you’re next in town.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Very quiet.
Stayed 4 nights in Apr 2024
Response from Hilton Santa Monica on 23 Apr 2024
Hello Emily,Reading that you enjoyed a tidy, peaceful stay warms us. Thank you for taking a moment to share that feedback and please, join us again soon.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for stay in Santa Monica
Stayed 1 night in Apr 2024
Response from Hilton Santa Monica on 23 Apr 2024
Hello Barry,We’re elated to read that you enjoyed such a special stay with us and hope you’ll keep Hilton in mind the next time you’re exploring Santa Monica! Until that return, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking $55.00 day to expensive!!
Stayed 6 nights in Apr 2024
Response from Hilton Santa Monica on 23 Apr 2024
Hello Flavio,Thank you for your perfect score and your constructive note. We will continue to assess the charges we carry to ensure they’re in lockstep with other properties here in the heart of Santa Monica and drive as much value for our guests as possible. We’re glad that your overall time with us shined and we sincerely hope to see you back here by the beach soon.Sincerely,Hilton Santa Monica Hotel and Suites

6/10 Okay

Rebecca, Lowell

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hilton Santa Monica on 23 Apr 2024
Hello Rebecca,Thank you for joining us! Let us know how we can make your visit shine brighter when you next check-in as we’re fully committed to your satisfaction. Our team wishes you well until that next visit.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Basar, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super clean and new
Stayed 2 nights in Apr 2024
Response from HSM on 22 Apr 2024
Hello Basar,Thank you for your kind words! We’re glad that our property shined brightly during your stay. Take care until we next see you.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful friendly clean
Stayed 2 nights in Apr 2024
Response from HSM on 22 Apr 2024
Hello Amber,We appreciate this positive feedback! It was a joy welcoming you. Until we see you again, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HSM on 19 Apr 2024
Hello Jose,Thank you for celebrating our Hilton here in Santa Monica! We’re glad that you enjoyed an amazing stay and look forward to welcoming you again.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Kesval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and the staff were tremendous.
Stayed 2 nights in Apr 2024
Response from HSM on 17 Apr 2024
Hello Kesval,We appreciate your kind words! Our team welcomes you to join us again here near the beach the moment you find yourself missing Santa Monica. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Devrim

Liked: Cleanliness, staff & service, property conditions & facilities
near by the highway..
Stayed 2 nights in Apr 2024
Response from Hilton Santa Monica on 16 Apr 2024
Hello Devrim,You’re correct in that our hotel is very close to core freeways here in Los Angeles, making traveling to and from a property easy! We’re glad that feature worked out well for you. Until we next see you here by the beach, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HSM on 17 Apr 2024
Hello Bettina,Thank you for your perfect score! We look forward to seeing you again when you’re next in Santa Monica. Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hilton Santa Monica on 16 Apr 2024
Hello Brenda,We appreciate your perfect score! Our team looks forward to welcoming you back to the beach.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 Good

Joann

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Too many extra costs
Stayed 3 nights in Feb 2024
Response from HSM on 15 Apr 2024
Hello Joann,We appreciate your feedback! It was a joy welcoming you to Santa Monica. We work hard to be transparent about charges we carry online and apologize if details were missed at the time of booking. We hope that, nevertheless, you enjoyed a wonderful stay and will keep us in mind the next time you find yourself missing our slice of Southern California’s coast. We’d be honored to have you back!Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Aynsley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved the suite. Included valet parking was a big draw ($50 a night otherwise). Drink menu was pricey.
Stayed 2 nights in Mar 2024
Response from HSM on 15 Apr 2024
Hello Aynsley, We appreciate you joining us and are glad that your stay was worthy of a perfect 10! Expect more of the same excellence when you next join us here in lovely Santa Monica.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

julie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property with a lovely pool area but I didn’t feel safe in Santa Monica
Stayed 4 nights in Apr 2024
Response from Hilton Santa Monica on 10 Apr 2024
Hello Julie,We’re glad that your time on our property exceeded expectations! We’ll continue to perfect aspects of our guest’s experiences that are within our control and hope you’ll keep us in mind the next time you’re in our community.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice layout of the rooms and very walkable area.
Stayed 1 night in Apr 2024
Response from Hilton Santa Monica on 9 Apr 2024
Hello Pamela,It’s wonderful to know that you loved the room we accommodated you with! We hope you’ll come back to enjoy it and our property as a whole in the very near future.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Olga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great clean and walking distance to the Santa Monica pier only 10 minutes
Stayed 1 night in Apr 2024
Response from Hilton Santa Monica on 9 Apr 2024
Hello Olga,We love how our location enables easy access to Santa Monica’s best sites including our famed pier! Thank you for noting that quality. If ever we can be of service to you again, don’t hesitate to let us know.Sincerely,Hilton Santa Monica Hotel and Suites

4/10 Poor

Kianna

Travelled with family
Disliked: Amenities, property conditions & facilities
Next door to police precinct (jail) & train station.
Stayed 3 nights in Apr 2024
Response from Hilton Santa Monica on 9 Apr 2024
Hello Kianna,We hope you had a great time exploring Santa Monica! We’re glad to share that there are Metro stops in walking distance of our property which enable easy access to the whole of Los Angeles. And yes, we also do have a police station on our block which we feel adds to the safety of our neighborhood. Our team would love to have you back and welcomes any feedback you may have on how we can make that next stay shine brighter for you.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated rooms. Close to Santa Monica pier and downtown area. Staff are very friendly
Stayed 2 nights in Apr 2024
Response from Hilton Santa Monica on 9 Apr 2024
Hello Fabiola,Reading that you enjoyed a clean, friendly, comfortable visit with us made our day! Thank you and please join us again anytime.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Jon

Stayed 1 night in Apr 2024
Response from Hilton Santa Monica on 23 Apr 2024
Hello Jon,Thank you for your perfect score! Our team is eager to welcome you back to Santa Monica.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 Good

Sdhari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay . Walking distance to Santa Monica ,Pier.
Stayed 4 nights in Mar 2024
Response from HSM on 29 Mar 2024
Dear Sdhari,We’re glad that our proximity to Santa Monica’s famed pier and our overall property served your needs so well! We’d be delighted to welcome you again and wish you happy travels until that return.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Alondra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was welcomed right away by the front desk personnel.
Stayed 1 night in Mar 2024
Response from Hilton Santa Monica on 25 Mar 2024
Hello Alondra,You can always expect a warm welcome when you check in with us here at Hilton! Thank you for your perfect feedback and know that we’d be delighted to welcome you again.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Tonya

Stayed 2 nights in Mar 2024
Response from Hilton Santa Monica on 9 Apr 2024
Hello Tonya,We appreciate your perfect score and can’t wait to see you back in Santa Monica! Take care until then.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Ernest

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location and nice comfortable rooms
Stayed 2 nights in Mar 2024
Response from Hilton Santa Monica on 20 Mar 2024
Hi Ernest,We’re glad to know that you enjoyed a comfortable stay and look forward to making your next visit shine every bit as bright! Until then, take care.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El servicio es excelente, hay que caminar varias cuadras para llegar a Promanade de Santa Mónica. Y el pago del estacionamiento es caro.
Stayed 1 night in Mar 2024
Response from Hilton Santa Monica on 18 Mar 2024
Hello Graciela,We were glad to have impressed you with our stellar service and unforgettable location! Thank you for those notes and for sharing how we can continue to explore improving our value. Your feedback means so much to us and we hope to have the joy of welcoming you back to sunny Santa Monica.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Jan, Saint Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and newly renovated hotel. Not the best location if you want to see the ocean but close enough. Staff was great, everything was easy, pool and gym were superb. Room was large and spacious, and had a nice kitchen but just a small fridge. Overall a great stay.
Stayed 4 nights in Mar 2024
Response from Hilton Santa Monica on 13 Mar 2024
Hi Jan,Thank you for choosing our hotel here in the heart of Santa Monica! While we don’t overlook the beach, many of our rooms offer views of it and it’s a quick 10-minute walk from our doors. We hope that proximity and the items you noted loving about your visit blended to make your stay exceptional. Our team would be delighted to have you back and until then, wishes you wonderful travels.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was amazing! Fantastic service all around. And perfect location
Stayed 1 night in Mar 2024
Response from ajay on 11 Mar 2024
Hello Lara,We’re happy to have left a stellar impression on you during your time in Santa Monica! Thank you and please join us again soon.Sincerely,Hilton Santa Monica Hotel and Suites

6/10 Okay

Susan

Travelled with family
Disliked: Property conditions & facilities
I expected more. This hotel cost me more than the previous one we had near airport and I found I got less for the money. Lobby not very nice and leaky roof. Beds in our room were double not queen. Parking expensive. I was spending $150 US a night more than I had at the previous hotel and got nothing special for the extra money spent.
Stayed 3 nights in Mar 2024
Response from ajay on 11 Mar 2024
Hello Susan,We appreciate your perspective! While we can’t speak for the hotel you stayed at previously, our property’s rates are in alignment with our central location here in Santa Monica which enables guests to walk to the beach, the pier, and other preeminent sites that Los Angeles is celebrated for. We hope you found value in that perk and will absolutely discuss some of your notes internally to see where improvements may need to be made. It was a joy sharing our home with you and we welcome your return!Sincerely,Hilton Santa Monica Hotel and Suites

6/10 Okay

serkan, adana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fine, rooms are big but poorly designed. I stayed in one of the biggest rooms, the living room area has no window. Its an inside room. So it doesn’t get fresh air and completely dark. Bedroom has only one balcony window, it is narrow. So you have limited natural light. So the whole 500 sq/feet room has only one opening to the light. I mean, its California, its all about sun, good weather, positive vibe.. but the room feels like you are in a basement.
Stayed 7 nights in Feb 2024
Response from Hilton Santa Monica on 7 Mar 2024
Hello Serkan,Thanks for your feedback! We’re sorry to know that how we’re set up didn’t resonate with you quite as fully. We hope you found the time to enjoy tons of sun out by our pool and sundeck, and of course, out exploring our community. We’d be delighted to welcome you again and are open to anything we might be able to tweak to make that experience more pleasurable.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Stefan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and nice hotel!
Stayed 2 nights in Feb 2024
Response from Hilton Santa Monica on 7 Mar 2024
Dear Stefan,Thank you for complimenting our property’s attention to cleanliness! We’re glad our love of details left a lasting impression. Until we see you back in unforgettable Santa Monica, we wish you the very best in your travels.Sincerely,Hilton Santa Monica Hotel and Suites

6/10 Okay

James

Travelled with family
Liked: Staff & service
Hard to believe the cost for breakfast buffet for mediocre food is $30 when most places have a free or close to free breakfast. My family of 5 would cost $150 just for . The “Suite” offered a very uncomfortable pull out couch, tiny fridge and no microwave.
Stayed 3 nights in Feb 2024
Response from Hilton Santa Monica on 28 Feb 2024
Hi James,Thanks for your feedback! Our team definitely tries out best to provide guests with value that’s reflective of their expectations and certainly what we advertise. We’re sorry if you felt we fell short of that aim. Your feedback is heard and will inform our continued growth which we hope to share with you and your family someday soon. Happy travels until then!Sincerely,Hilton Santa Monica Hotel and Suites

6/10 Okay

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the high cost to stay there, I’m a senior and thought the price was too high for someone over 71
Stayed 3 nights in Feb 2024
Response from Hilton Santa Monica on 27 Feb 2024
Hello Salvador,We appreciate your feedback and hope you found a lot to love about our location, amenities, and more! Our rates flex with demand and are in line with similar properties here in the heart of our city. Given that variability, do check back with us ahead of your next Santa Monica visit to see if our value proposition better reflects your needs. We hope to see you again!Sincerely,Hilton Santa Monica Hotel and Suites

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, amenities
Although we had a top floor room, the view was of the tall parking garage across the street. The property is decently situated, so we walked to downtown Santa Monica for dinner, but it was a bit dark with many cars whizzing by (it is LA of course). Also, the suite we had could have used a second sink and some locks on the interior doors
Stayed 1 night in Feb 2024
Response from Hilton Santa Monica on 27 Feb 2024
Hello Paul,Thank you for trusting our Hilton with your care! It was a delight to welcome you and we’re glad that you found traversing Santa Monica easy. All of your notes on how we could have improved accommodating you are well-taken. In the future, if you find yourself dissatisfied with your view or any other aspect of your room, don’t hesitate to let us know. We’re always eager to flex to our guest’s needs in hopes of ensuring they leave satisfied. We’ll see you soon!Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

ANAND

Stayed 1 night in Feb 2024
Response from HSM on 22 Mar 2024
Hello Anand,Thank you for your perfect score! We’d be delighted to have you back with us here at Hilton.Sincerely,Hilton Santa Monica Hotel and Suites

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and convenient to the freeway. Valet parking was extremely convenient. Rooms were smaller than expected
Stayed 2 nights in Feb 2024
Response from Hilton Santa Monica on 23 Feb 2024
Hello Adrian,We’re happy to know that you found a ton of convenience as you enjoyed the experience our team has crafted here in Satna Monica! Thank you for that note and your others, all of which will be discussed in house. Look forward to another exceptional stay the next time you choose our Hilton.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable hotel
Traveled to this hotel for business. Hotel was very clean and well kept. Room was very comfortable.
Stayed 3 nights in Feb 2024
Response from Hilton Santa Monica on 16 Feb 2024
Hello William,We appreciate your perfect score and your trusting us with your care during your business trip to Santa Monica. If ever we can be of service to you in the future, please don’t hesitate to be in touch.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Only a couple of blocks walk away from Santa Monica pier . The hotel was clean and our room had two doubles and a sofa bed (executive suit) good price and perfect for our family of 5 (2 adults 3 kids ) we walked into the Santa Monica pier each day rented bikes not far from pier heaps of restaurants near by . Lots of homeless people but this is now a thing in USA
Stayed 2 nights in Feb 2024
Response from Hilton Santa Monica on 15 Feb 2024
Hello Adam,Thank you for letting us know how much you loved our stellar location and that your family felt well-accommodated throughout your visit! We’d love to serve as your home in Santa Monica again and until then, wish you the very best.Sincerely,Hilton Santa Monica Hotel and Suites

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice Property with Poorly Addressed Problems
The property is pleasant and conveniently located, and the staff is responsive and service oriented. The hotel is experiencing some major issues that the staff is reluctant to talk about whole efforts to address them seem feeble. Many toilets do not work due to foolish state laws, and the hotel is very slowly repairing them. They do not seem organized at the front desk to know which rooms have repairs. The restaurant and room service are understaffed so they simply close, unannounced, seemingly randomly. Communication of these failures is non-existent. I left wondering whether the property has any general manager at all.
Stayed 7 nights in Feb 2024
Response from Hilton Santa Monica on 14 Feb 2024
Hi David,We appreciate your perspective on your stay. To your note, our team works hard to be responsive to all guest needs. In reading your feedback, it seems you ran into some issues regarding room inquiries and our amenity hours, among other things. We apologize for any communication breakdowns you were subjected to and we’ll discuss some of your notes internally to better understand what may have gone wrong. Most of our guests laud our organization and ability to meet their needs, so, while we weren’t able to better showcase that during your stay, we’ll keep pushing towards fuller consistency in hopes that we might one day have the opportunity to fully impress you. Until then, we wish you the happiest of travels.Sincerely,Hilton Santa Monica Hotel and Suites

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great Location! Factor in parking!
Hiltons can be hit or miss, and this one was great! Location was fantastic. So was proximity to the beach, coffee, restaurants, I10, etc. It was great! The only thing that was not disclosed upon booking is that you have to valet park your car, which was $49/day and $49/night. So factor that in when you are pricing out your trip and exploring options.
Stayed 2 nights in Jan 2024
Response from Hilton Santa Monica on 7 Feb 2024
Hello,We can’t thank you enough for taking a moment to celebrate our property! It was our pleasure to provide you with a convenient, hospitable place to call home as you explored Santa Monica. We do work hard to be transparent about our parking offerings online and apologize if you felt we could have done better on that front. We’ll continue to do our best to be communicative with guests through each stage of their reservation processes and look forward to making your next visit even better than your last!Sincerely,Hilton Santa Monica Hotel and Suites