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Reviews of Residence Inn by Marriott Cypress Los Alamitos

3 out of 5
Residence Inn by Marriott Cypress Los Alamitos
4931 Katella Ave, Los Alamitos, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 258 out of 439 reviews" "
Rating 8 - Good. 130 out of 439 reviews" "
Rating 6 - Okay. 26 out of 439 reviews" "
Rating 4 - Poor. 12 out of 439 reviews" "
Rating 2 - Terrible. 13 out of 439 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love coming to this hotel, beautiful grounds and very nice comfortable room. Sad we have to sign that we accept a $500 service charge and $10 per day parking fee. Still 3 days later i still haven't received my $500 deposit returned.
Stayed 2 nights in Apr 2024
Response from Lisa L on 24 Apr 2024
Thank you for your loyalty to the Residence Inn Cypress Los Alamitos. We're glad you enjoyed your stay. Typically the security deposit does take 3 to 5 business days to credit back to your card and can depend on if there is a weekend or holiday.

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office was amazing. Great customer service.
Stayed 1 night in Feb 2024
Response from Lisa L on 1 Mar 2024
Thank you so much for your kind comments regarding our team!

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service
Staff promptly switched us rooms when our AC wouldn’t work.
Stayed 3 nights in Feb 2024
Response from Lisa L on 24 Feb 2024
Thank you for choosing the Residence Inn Cypress Los Alamitos. I'm so sorry there was an issue with the AC in your room but I'm glad the staff was able to resolve the issue for you.

10/10 Excellent

Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is not good
Stayed 2 nights in Feb 2024
Response from Lisa L on 14 Feb 2024
Dear Khanh,I am sorry to hear that you did not enjoy our breakfast. The Residence Inn Cypress Los Alamitos follows the brand required breakfast which includes scrambled eggs, a breakfast protein such as sausage and bacon, waffles, yogurt and toppings, hot and cold cereals, bagels and english muffins and fresh whole fruit. If there is another breakfast item that you would like to see, please let me know and I will share with our corporate brand team.Thank you for staying with us!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa L on 14 Feb 2024
Thank you Victor! We appreciate your business.

10/10 Excellent

roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. My only recommendation is to get new pillows, the ones in the room would get too flat when you lay your head on them.
Stayed 1 night in Dec 2023
Response from Lisa L on 7 Dec 2023
Thank you so much for your feedback. We will inspect and replace the pillows from your room.We appreciate your business!

10/10 Excellent

Bianca Alina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great check in, friendly staff, room was clean, quiet property
Stayed 1 night in Dec 2023
Response from Lisa L on 7 Dec 2023
Thank you for staying with us and for your positive feedback. We appreciate your business!

10/10 Excellent

CATHY LOTZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Nov 2023
Response from Lisa L on 7 Dec 2023
Thank you so much for your feedback!

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lisa L on 7 Dec 2023
Thank you!

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lisa L on 7 Dec 2023
Thank you for your staying with us!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place easy find
Stayed 1 night in Oct 2023
Response from Lisa L on 7 Dec 2023
Thank you for staying with us!

10/10 Excellent

Maryvette

Stayed 14 nights in Oct 2023
Response from Lisa L on 7 Dec 2023
Thank you!

10/10 Excellent

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lisa L on 7 Dec 2023
Thank you for staying with us!

8/10 Good

Isaac

Stayed 1 night in Sep 2023
Response from Lisa L on 7 Dec 2023
Thank you!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fleas and a smoking property
Although they advertise non-smoking buildings, beware, they are fully smoking buildings. We stayed here for 4 nights unaware that we could check out early for a refund, and not only were we swimming in smoke during the day and pot smoke at night, but the lot is invested with fleas. We would go to sleep each night and wake up covered in more flea bites than the night before. Quite an unbearable stay, and their only suggestion was to move to a room across the hall, where there would still be smoke as well as the flea infestation. Save your hard earned money, healthy lungs, and unscathed skin and stay elsewhere. Very disappointed in marriott.
Stayed 4 nights in Sep 2023

2/10 Terrible

Craig

Disliked: Staff & service, amenities
Charged me a last minute $300 deposit citing the room I picked. In 25 years going there, never had that happen. Notified me too late to change reservation. Ended up not staying there and ate the single night. Now waiting to see in I "damaged" the room and lose the deposit having never stepped into the room. I will not be back.
Stayed 2 nights in Sep 2023
Response from Lisa Lane, GM on 6 Sept 2023
Dear Craig, I am so sorry that the security deposit policy was not made clear to you at the time of booking. In reviewing the Expedia website, it is stated under the section that is titled "Not Included in your total". Rest assured you have not been charged any other fees except for the one night's room and tax.

10/10 Excellent

Jennette

Liked: Cleanliness, staff & service, property conditions & facilities
Room
Stayed 1 night in Aug 2023
Response from Lisa Lane, GM on 18 Aug 2023
Thank you for your review!

8/10 Good

Pradeep, Cincinnati

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly old but comfortable for the price
Stayed 3 nights in Aug 2023
Response from Lisa Lane - GM on 11 Aug 2023
Thank you for your feedback. The hotel is anticipating a full renovation in 2024!

8/10 Good

Cheryl

Stayed 6 nights in Jul 2023
Response from Lisa Lane, GM on 6 Sept 2023
Thank you!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lisa - General Manager on 25 Jul 2023
Thank you Nicole! We appreciate your business are delighted that you enjoyed your stay.

2/10 Terrible

MARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 2 nights in May 2023
Response from Lisa - General Manager on 25 Jul 2023
Dear Mary,I apologize that you were unhappy with your stay. The hotel team is focused on ensuring each guest experiences a wonderful stay in a fully equipped, clean suite. We hope to see you again in the future.

10/10 Excellent

Andrew, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Mereseini

Business traveller
Liked: Cleanliness, property conditions & facilities
Area was safe and quite
Stayed 14 nights in Apr 2023

10/10 Excellent

Anacleto Ambrosio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
staff was really nice
Stayed 1 night in Mar 2023

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my sons house when we come to visit. However the A/C only cools the room off to 68 which is not cold enough for me. I have to bring a fan every time. Also bring your own T.P. Theirs is like newspaper.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jamie

Stayed 1 night in Dec 2022

2/10 Terrible

Yuzhou

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
If you have a young baby, don’t book this place. They don’t want to help you to get a pack n play and they will blame on you for everything going wrong. I got the packnplay the first night. But because the fridge was super loud, we changed room the next day. I borrowed the packnplay from the hotel, I left it the old room and simply thought I can get one in the evening. However, after I got the room at around 8 pm that night the first thing I do was to call front desk to get a pack n play. The front desk lady said because all packnplays are in storage, only room cleaning people have the key and they were all off work. So I can’t get the pnp. I asked if anyone has back up key, or if she can call anyone who has the key to help. She said no one has the key and refused to help. I also asked if she can ask nearby Marriott hotel, we can pick up ourselves. She refused to help. And then she started to blame on me not to bring the pnp with me from my first room. I said no one told me that. She replied it is not their responsibility to tell me I need to bring it with me and it is not their responsibility to give me another one because they gave one to me last night. So then what is their responsibility? She then blame on me that I didn’t call them early enough so the room keeping people are still here. Do I have to know all their schedules to be qualified to stay there? We finally had to buy one from target so my son was able to sleep.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
I got the one bedroom suite. And I loved it. Only drawback was there is only a cooktop no oven. But I made do😊
Stayed 1 night in Dec 2022

10/10 Excellent

laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet rooms. Close to dining.
Stayed 1 night in Nov 2022

10/10 Excellent

PAVAN

Liked: Staff & service, amenities
nothing major either way... very clean and easy for me one night stays
Stayed 1 night in Oct 2022

10/10 Excellent

Craig

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Communication is key. Do what you say
Arrived 3:30. Check in is at 4pm. Clerk told us room isn’t ready we will call you. Asked for Number. Great! Never received a call. Came back at 7:30pm told them they never called me. Told me she will cover the parking. Didn’t know I had to pay for that. Great! Later I get an additional bill for Parking. 7 bucks. Also a lot of flies all over the premises. Due to Allowing dogs. Other than that. Great place.
Stayed 1 night in Oct 2022

6/10 Okay

Irma

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Lisa L on 7 Dec 2023
Thank you for staying with us!

2/10 Terrible

JORDAN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Besides getting charged a fee for something I didn’t do it was a good experience. Never going back to residents inn because of charge with insufficient evidence
Stayed 1 night in Sep 2022

10/10 Excellent

David, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really really nice. Nice little kitchen, plenty of space. Service especially at checkin was phenomenal.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very clean
Stayed 1 night in Jul 2022

10/10 Excellent

Nolton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern, clean place ... courteous staff ... thanks ... !
Stayed 2 nights in Jul 2022

10/10 Excellent

Paua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Stayed 1 night in Jun 2022

6/10 Okay

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great my boys loved it, unfortunately upon checking in the room they gave me had someone staying in it and had to wait 30 minutes to an hour unfortunately get another room
Stayed 2 nights in Jun 2022

10/10 Excellent

DANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. We enjoyed our stay very much.
Stayed 3 nights in May 2022

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Leann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why charge for parking? If you have the space to park why is there a charge?
Stayed 1 night in Apr 2022

10/10 Excellent

BETTYANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and quietness.The staff were friendly and helpful.The coffee was great.The outdoor scrubbery was beautiful. You need to update the room by making it more bright and cheerful. The carpet needs to be replaced. I prefer the new hardwood floors. It is heathier.
Stayed 7 nights in Mar 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

10/10 Excellent

Victor

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place clean, neat and quiet
Stayed 1 night in Mar 2022

6/10 Okay

Ashley

Stayed 1 night in Mar 2022

10/10 Excellent

Monica

Stayed 5 nights in Mar 2022

8/10 Good

Brittany

Travelled with family
Liked: Staff & service
Excellent staff, property needs some work
Firstly, I want to start off by saying the staff here are amazing. They are attentive, considerate and we’re always working to make the resort look great. We had a 2 bedroom unit, and it was just ‘okay’. The beds were doubles (queens would have been nice) the pillows were lumpy and saggy, and the pillow tops on the bed felt old and worn. There were pieces of trim falling off the walls, dirt in the corners of our unit, the carpets left our feet black, light fixtures in the main shared areas were falling down.. overall it presents well, but up close there were a lot of poorly upkept features.
Stayed 6 nights in Mar 2022