All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great location and the staff is friendly and helpful.
Marilia
Stayed 1 night in May 2024
Response from Vivek on 20 May 2024
Dear Marilia,Thank you for your positive feedback! We're thrilled to hear that you enjoyed stay with Motel6-London and that our staff provided friendly and helpful service during your stay. Your kind words are greatly appreciated, and we hope to welcome you back again soon for another wonderful experience!RegardsVivekGeneral Manager
6/10 Okay
Ethan
Travelled with family, Travelled with pets, Travelled with group
Used condoms underneath fridge & bed.
Dirty/Stained bed sheets under the bed.
No screen on the window.
Very unsafe & dirty.
Ethan
Stayed 1 night in May 2024
Response from Vivek on 20 May 2024
Dear Ethan,We deeply apologize for the unacceptable conditions you encountered during your stay. Your feedback is invaluable, and we're taking immediate action to address these issues to ensure a safer and cleaner environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager
Very nice and pleasant front reception and the stuff.
Daniel
Stayed 1 night in May 2024
Response from Vivek on 17 May 2024
Dear Daniel,Thank you very much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.Providing excellent service and creating memorable experiences for our guests are our top priorities, and we are delighted to know that we achieved this during your stay.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,VivekGeneral Manager
6/10 Okay
Melissa
15 May 2024
Liked: Staff & service, amenities
Staff friendly, lots of repairs needed, but they indicated these are coming soon.
Melissa
Stayed 1 night in May 2024
Response from Vivek on 16 May 2024
Dear MelissaThank you for choosing to stay with us. We are sorry to hear that we did not meet your expectations. As discussed in personal, we are working on the mentioned issue and rest assured in coming time, it will be taken care. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.Vivek General ManagerMotel6-london
6/10 Okay
Amanda
15 May 2024
Amanda
Stayed 1 night in May 2024
Response from Vivek on 16 May 2024
Dear Amanda,Thank you for choosing to stay with us. We are sorry to hear that we did not meet your expectations. You are requested to share the concerns faced by you and we assure to get it resolved, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.RegardsVivek General ManagerMotel6-london
One of the elevators is out of work, while the other one takes long time. Coffee machine is only at the reception till 11:00 am.
Air conditioning and heating is good.
Adel
Stayed 2 nights in May 2024
Response from Vivek on 17 May 2024
Dear Adel,Thank you for selecting our hotel for your stay. We regret to learn that we fell short of meeting your expectations. The elevator issue was unforeseen, but it has been promptly addressed by professionals and is now in proper working condition. We anticipate the restoration of the other elevator shortly. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager
6/10 Okay
Fop
14 May 2024
Fop
Stayed 1 night in May 2024
Response from Vivek on 20 May 2024
Dear Fop,Thank you for choosing to stay with us. We noticed that you recently rated average your experience at Motel6-London without leaving a review. We'd love to hear more about your stay and any areas where we can improve. Your feedback is invaluable to us in our ongoing efforts to enhance our guest experience. If you have a moment, please consider sharing your thoughts with us. We're here to ensure your future stays meet and exceed your expectations.RegardsVivekGeneral Manager
The staff is professional and helpful. It is clean. The location is close to food places.
Marilia
Stayed 7 nights in May 2024
Response from Guest Relations on 14 May 2024
Dear Marilia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
6/10 Okay
Rodney
6 May 2024
Liked: Staff & service
Rodney
Stayed 2 nights in May 2024
Response from Guest Relations on 7 May 2024
Dear Rodney, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
6/10 Okay
Dwight
Travelled with partner
5 May 2024
Liked: Cleanliness, staff & service
One elevator not working and bed only had 2 light sheets
Dwight
Stayed 1 night in May 2024
Response from Guest Relations on 7 May 2024
Dear Dwight, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
10/10 Excellent
Ferd
Travelled with family
4 May 2024
Liked: Staff & service
Room was small, elevator wasn’t working
Ferd
Stayed 1 night in May 2024
Response from Guest Relations on 7 May 2024
Dear Ferd, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
We did not have any hot water on the day we arrived and on the day we checked out. When we told the attendant at the desk they did not offer any kind of response except that there was a pipe problem. They never offered any discount and seemed unconcerned.
Claude and Sharon
Stayed 1 night in May 2024
Response from Guest Relations on 7 May 2024
Dear Claude, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
8/10 Good
Paul
1 May 2024
Liked: Cleanliness, staff & service, amenities
N/A
Paul
Stayed 1 night in Apr 2024
Response from Guest Relations on 7 May 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
There were a lot of mentally unhealthy people. I was afraid to use the pool.
Sandra Catherine
Stayed 4 nights in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
8/10 Good
George
28 Apr 2024
It is at a very busy, complex intersection. I have stayed here many times over the years, however mostly because of the price. It is still my best choice for short visits to the city. Yet the building is definitely showing its age.
George
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Nael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
LISA
28 Apr 2024
Liked: Staff & service
LISA
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Michael, Cambridge
27 Apr 2024
Liked: Cleanliness
Michael
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Kayla
27 Apr 2024
Kayla
Stayed 1 night in Apr 2024
Response from Vivek on 17 May 2024
Dear Kayla,Thank you for selecting our hotel for your stay. We regret to learn that we fell short of meeting your expectations. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager
4/10 Poor
Janice
Travelled with family, Travelled with family and small children
25 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
There seemed to be bodily fluids all over the walls and then terribly washed
Only 2 towels in the room for 4 people.
The bathroom door lock did not work
1 single use shampoo which was not enough for 4 people
Janice
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Janice, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
Dear Simon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Water was cut off for the whole day without notice to me when i was checking in.
Alexa
Stayed 1 night in Apr 2024
Response from Guest Relations on 23 Apr 2024
Dear Alexa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
6/10 Okay
Chris
Business traveller
22 Apr 2024
Ok
Chris
Stayed 2 nights in Apr 2024
Response from Guest Relations on 22 Apr 2024
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear Morris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Ann Marie
21 Apr 2024
Liked: Cleanliness, staff & service
Was close tonthe 401.
Ann Marie
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Ann Marie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Tracy
Travelled with group
19 Apr 2024
Liked: Staff & service
I didnt like the type of people that were staying at hotel. It seemed that there were rooms with long term stays. Also the bed was very uncomfortable and the sheets and blankets were very statically
Tracy
Stayed 1 night in Feb 2024
Response from Guest Relations on 21 Apr 2024
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
beverley
18 Apr 2024
beverley
Stayed 1 night in Apr 2024
Response from Guest Relations on 10 May 2024
Dear Beverley, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
6/10 Okay
James, Barrie
15 Apr 2024
Liked: Cleanliness, staff & service
Good highway access
James
Stayed 1 night in Mar 2024
Response from Guest Relations on 17 Apr 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Hinar
13 Apr 2024
Hinar
Stayed 1 night in Apr 2024
Response from Guest Relations on 7 May 2024
Dear Hinar, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Egon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
10/10 Excellent
Gary
12 Apr 2024
Gary
Stayed 1 night in Apr 2024
Response from Guest Relations on 7 May 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4/10 Poor
Matthew
Travelled with family and small children
9 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Okay place I really need to do some repairs in the rooms especially the bathroom in room 305
Matthew
Stayed 2 nights in Apr 2024
Response from Guest Relations on 14 Apr 2024
Dear Matthew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
shannon
7 Apr 2024
Liked: Staff & service, amenities
Check in is quick and easy,
Shower drIns really slow
shannon
Stayed 1 night in Apr 2024
Response from Guest Relations on 14 Apr 2024
Dear Shannon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Titus, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
2/10 Terrible
Artiom
5 Apr 2024
Artiom
Stayed 1 night in Apr 2024
Response from Guest Relations on 14 Apr 2024
Dear Artiom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
OLEG
1 Apr 2024
Liked: Staff & service
OLEG
Stayed 1 night in Mar 2024
Response from Guest Relations on 14 Apr 2024
Dear OLEG, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Prakash, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Apurb
30 Mar 2024
Apurb
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Dear Apurb, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Fairly hood place. I would repeat. Do not like the deposit requirement.
Gary
Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Mar 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
2/10 Terrible
Kalyan
Travelled with partner
26 Mar 2024
Room was stinking.. bed was broken .. checked in 3.30 pm and checked out 9 pm same day.. no refund or apology was given.. worst management.. never approach this hotel..
Kalyan
Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Mar 2024
Dear Kalyan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
George
24 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed here several time before. However those visits happened over ten years ago. The hotel is clean. That hasn’t changed. The hotel has aged. When I enter the bathroom door would not open. That was quickly fixed. At the end of the day the temperature dropped but the thermostat didn’t work. I tapped it. The cover plate fell off. The control buttons were loose. They worked with the plate off. Finally, the bathtub was very slow to drain.
George
Stayed 1 night in Mar 2024
Response from Guest Relations on 25 Mar 2024
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Meghan
24 Mar 2024
Meghan
Stayed 1 night in Mar 2024
Response from Guest Relations on 26 Mar 2024
Dear Meghan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Karen
24 Mar 2024
Karen
Stayed 2 nights in Mar 2024
Response from Guest Relations on 14 Apr 2024
Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Kevin
24 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
Kevin
Stayed 1 night in Mar 2024
Response from Guest Relations on 25 Mar 2024
Dear Kevin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Laurra
Travelled with family and small children
24 Mar 2024
Liked: Staff & service
Staff was friendly and great service. Furnace wasn’t working in our room but there was a space heater provided which was sufficient. Doors to the rooms and bathroom need work as they don’t seem very secure. Lots of places within walking distance to eat and shop. Would stay there again.
Laurra
Stayed 1 night in Mar 2024
Response from Guest Relations on 24 Mar 2024
Dear Laurra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Lynda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Darren
23 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Darren
Stayed 1 night in Mar 2024
Response from Guest Relations on 24 Mar 2024
Dear Darren, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.