Desk, laptop workspace, bed sheets

Reviews of Motel 6 London, ON - Ontario

2 out of 5
Motel 6 London, ON - Ontario
810 Exeter Road, London, ON

Reviews

7.0

Good

Rating 10 - Excellent. 258 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 203 out of 1001 reviews" "
Rating 4 - Poor. 126 out of 1001 reviews" "
Rating 2 - Terrible. 112 out of 1001 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marilia, Pensacola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff is friendly and helpful.
Stayed 1 night in May 2024
Response from Vivek on 20 May 2024
Dear Marilia,Thank you for your positive feedback! We're thrilled to hear that you enjoyed stay with Motel6-London and that our staff provided friendly and helpful service during your stay. Your kind words are greatly appreciated, and we hope to welcome you back again soon for another wonderful experience!RegardsVivekGeneral Manager

6/10 Okay

Ethan

Travelled with family, Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Used condoms underneath fridge & bed. Dirty/Stained bed sheets under the bed. No screen on the window. Very unsafe & dirty.
Stayed 1 night in May 2024
Response from Vivek on 20 May 2024
Dear Ethan,We deeply apologize for the unacceptable conditions you encountered during your stay. Your feedback is invaluable, and we're taking immediate action to address these issues to ensure a safer and cleaner environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and pleasant front reception and the stuff.
Stayed 1 night in May 2024
Response from Vivek on 17 May 2024
Dear Daniel,Thank you very much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience at our hotel.Providing excellent service and creating memorable experiences for our guests are our top priorities, and we are delighted to know that we achieved this during your stay.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,VivekGeneral Manager

6/10 Okay

Melissa

Liked: Staff & service, amenities
Staff friendly, lots of repairs needed, but they indicated these are coming soon.
Stayed 1 night in May 2024
Response from Vivek on 16 May 2024
Dear MelissaThank you for choosing to stay with us. We are sorry to hear that we did not meet your expectations. As discussed in personal, we are working on the mentioned issue and rest assured in coming time, it will be taken care. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.Vivek General ManagerMotel6-london

6/10 Okay

Amanda

Stayed 1 night in May 2024
Response from Vivek on 16 May 2024
Dear Amanda,Thank you for choosing to stay with us. We are sorry to hear that we did not meet your expectations. You are requested to share the concerns faced by you and we assure to get it resolved, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.RegardsVivek General ManagerMotel6-london

4/10 Poor

Adel

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
One of the elevators is out of work, while the other one takes long time. Coffee machine is only at the reception till 11:00 am. Air conditioning and heating is good.
Stayed 2 nights in May 2024
Response from Vivek on 17 May 2024
Dear Adel,Thank you for selecting our hotel for your stay. We regret to learn that we fell short of meeting your expectations. The elevator issue was unforeseen, but it has been promptly addressed by professionals and is now in proper working condition. We anticipate the restoration of the other elevator shortly. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager

6/10 Okay

Fop

Stayed 1 night in May 2024
Response from Vivek on 20 May 2024
Dear Fop,Thank you for choosing to stay with us. We noticed that you recently rated average your experience at Motel6-London without leaving a review. We'd love to hear more about your stay and any areas where we can improve. Your feedback is invaluable to us in our ongoing efforts to enhance our guest experience. If you have a moment, please consider sharing your thoughts with us. We're here to ensure your future stays meet and exceed your expectations.RegardsVivekGeneral Manager

10/10 Excellent

Marilia, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is professional and helpful. It is clean. The location is close to food places.
Stayed 7 nights in May 2024
Response from Guest Relations on 14 May 2024
Dear Marilia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

PAUL for CAROL

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
easy access, friendly staff and hot water
Stayed 2 nights in Apr 2024
Response from Guest Relations on 13 May 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the highway and the hospitals.
Stayed 2 nights in May 2024
Response from Guest Relations on 10 May 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Rodney

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Guest Relations on 7 May 2024
Dear Rodney, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Dwight

Travelled with partner
Liked: Cleanliness, staff & service
One elevator not working and bed only had 2 light sheets
Stayed 1 night in May 2024
Response from Guest Relations on 7 May 2024
Dear Dwight, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Ferd

Travelled with family
Liked: Staff & service
Room was small, elevator wasn’t working
Stayed 1 night in May 2024
Response from Guest Relations on 7 May 2024
Dear Ferd, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Claude and Sharon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We did not have any hot water on the day we arrived and on the day we checked out. When we told the attendant at the desk they did not offer any kind of response except that there was a pipe problem. They never offered any discount and seemed unconcerned.
Stayed 1 night in May 2024
Response from Guest Relations on 7 May 2024
Dear Claude, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
N/A
Stayed 1 night in Apr 2024
Response from Guest Relations on 7 May 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Sandra Catherine

Liked: Staff & service, property conditions & facilities
There were a lot of mentally unhealthy people. I was afraid to use the pool.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

George

It is at a very busy, complex intersection. I have stayed here many times over the years, however mostly because of the price. It is still my best choice for short visits to the city. Yet the building is definitely showing its age.
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Nael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Nael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

LISA

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Michael, Cambridge

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Kayla

Stayed 1 night in Apr 2024
Response from Vivek on 17 May 2024
Dear Kayla,Thank you for selecting our hotel for your stay. We regret to learn that we fell short of meeting your expectations. We kindly request another opportunity to provide you with the experience you rightfully expect from our hotel.Warm regards,VivekGeneral Manager

4/10 Poor

Janice

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
There seemed to be bodily fluids all over the walls and then terribly washed Only 2 towels in the room for 4 people. The bathroom door lock did not work 1 single use shampoo which was not enough for 4 people
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Janice, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Price was a good value.
Stayed 1 night in Apr 2024
Response from Guest Relations on 23 Apr 2024
Dear Simon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Alexa

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Water was cut off for the whole day without notice to me when i was checking in.
Stayed 1 night in Apr 2024
Response from Guest Relations on 23 Apr 2024
Dear Alexa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Chris

Business traveller
Ok
Stayed 2 nights in Apr 2024
Response from Guest Relations on 22 Apr 2024
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

MORRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 23 Apr 2024
Dear Morris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Ann Marie

Liked: Cleanliness, staff & service
Was close tonthe 401.
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Dear Ann Marie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Tracy

Travelled with group
Liked: Staff & service
I didnt like the type of people that were staying at hotel. It seemed that there were rooms with long term stays. Also the bed was very uncomfortable and the sheets and blankets were very statically
Stayed 1 night in Feb 2024
Response from Guest Relations on 21 Apr 2024
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

beverley

Stayed 1 night in Apr 2024
Response from Guest Relations on 10 May 2024
Dear Beverley, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

James, Barrie

Liked: Cleanliness, staff & service
Good highway access
Stayed 1 night in Mar 2024
Response from Guest Relations on 17 Apr 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Hinar

Stayed 1 night in Apr 2024
Response from Guest Relations on 7 May 2024
Dear Hinar, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Egon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price
Stayed 1 night in Apr 2024
Response from Guest Relations on 14 Apr 2024
Dear Egon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Gary

Stayed 1 night in Apr 2024
Response from Guest Relations on 7 May 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Okay place I really need to do some repairs in the rooms especially the bathroom in room 305
Stayed 2 nights in Apr 2024
Response from Guest Relations on 14 Apr 2024
Dear Matthew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

shannon

Liked: Staff & service, amenities
Check in is quick and easy, Shower drIns really slow
Stayed 1 night in Apr 2024
Response from Guest Relations on 14 Apr 2024
Dear Shannon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Titus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great staff. Great price.
Stayed 1 night in Apr 2024
Response from Guest Relations on 14 Apr 2024
Dear Titus, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Artiom

Stayed 1 night in Apr 2024
Response from Guest Relations on 14 Apr 2024
Dear Artiom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

OLEG

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations on 14 Apr 2024
Dear OLEG, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Prakash

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and speedy service
Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Dear Prakash, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Apurb

Stayed 1 night in Mar 2024
Response from Guest Relations on 2 Apr 2024
Dear Apurb, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Sarah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 29 Mar 2024
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
Fairly hood place. I would repeat. Do not like the deposit requirement.
Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Mar 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Kalyan

Travelled with partner
Room was stinking.. bed was broken .. checked in 3.30 pm and checked out 9 pm same day.. no refund or apology was given.. worst management.. never approach this hotel..
Stayed 1 night in Mar 2024
Response from Guest Relations on 27 Mar 2024
Dear Kalyan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed here several time before. However those visits happened over ten years ago. The hotel is clean. That hasn’t changed. The hotel has aged. When I enter the bathroom door would not open. That was quickly fixed. At the end of the day the temperature dropped but the thermostat didn’t work. I tapped it. The cover plate fell off. The control buttons were loose. They worked with the plate off. Finally, the bathtub was very slow to drain.
Stayed 1 night in Mar 2024
Response from Guest Relations on 25 Mar 2024
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Meghan

Stayed 1 night in Mar 2024
Response from Guest Relations on 26 Mar 2024
Dear Meghan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Karen

Stayed 2 nights in Mar 2024
Response from Guest Relations on 14 Apr 2024
Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Relations on 25 Mar 2024
Dear Kevin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Laurra

Travelled with family and small children
Liked: Staff & service
Staff was friendly and great service. Furnace wasn’t working in our room but there was a space heater provided which was sufficient. Doors to the rooms and bathroom need work as they don’t seem very secure. Lots of places within walking distance to eat and shop. Would stay there again.
Stayed 1 night in Mar 2024
Response from Guest Relations on 24 Mar 2024
Dear Laurra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Lynda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly! No issues
Stayed 1 night in Mar 2024
Response from Guest Relations on 24 Mar 2024
Dear Lynda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Darren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 24 Mar 2024
Dear Darren, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.