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Thank you Hannah for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort. We look forward to having you as a guest again soon!
Thank you Carrie for taking the time to leave feedback regarding your recent stay. We hope you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon.
2/10 Terrible
Leng, Saint Paul
Travelled with family, Business traveller
13 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Rude employees
Leng
Stayed 1 night in Apr 2024
Response from Mary, Front Desk Supervisor. on 13 Apr 2024
I love going here always makes me feel like I'm home, small casino with a hotel, easy access to rooms, love the food, love the Sunday breakfast buffet, love the indoor basketball court, gym, arcade, bowling, and it's not to far from Eureka, where I visit family.
Sarah
Stayed 1 night in Feb 2024
Response from Mary, Front Desk Supervisor. on 12 Apr 2024
They never cleaned my room. They didn't even change my towels
Cristal
Response from Elyzabeth on 19 Mar 2024
Good Morning Cristal, Thank you for taking the time to leave feedback regarding your recent stay. Our Housekeeping staff only provides stay over service upon request or on every third day of guest's stay. My apologies if this was not relayed to you at check in. This is also noted inside of the key card holder. We are happy to provide service upon request on any day. I will follow up with staff and remind them to make sure this is communicated at check in. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
Thank you Thomas for taking the time to leave feedback regarding your recent stay. We are happy to hear that you were provided great guest service. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
4/10 Poor
Sudaporn
Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Can reserve another room, get another room, reserve a special room, get a normal room, terrible service.
Sudaporn
Stayed 1 night in Mar 2024
Response from Elyzabeth on 18 Mar 2024
Thank you Sudaporn for leaving feedback regarding your recent stay. We are sorry to hear that you were not satisfied with the guest service you received. If you have any additional details, please let us know so that we can address your concerns.
Good Morning Michael, Thank you for taking the time to leave feedback regarding your recent stay. We are happy to hear you enjoyed yout time with us and your feedback has been shared with staff. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
Property was great. Casino was safe, clean, rooms were very nice and updated, had a fantastic view, food was delicious, an great stay. We will be back.
Jill
Stayed 2 nights in Mar 2024
Response from Elyzabeth on 11 Mar 2024
Thank you Jill for taking the time to leave feedback regarding your recent stay. We are glad to hear you enjoyed your time with us. Your kind words have been shared with staff as well. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
Thank you Bridget for taking the time to leave feedback regarding your recent stay. We are glad to hear you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
Thank you Shirley for taking the time to leave feedback regarding your recent stay. We hope you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
Loved my room. The staff was super friendly and very nice. Very helpful. Just wish there was more covered parking but thats my only "complaint". With my daughter in college up here, this will be the only place ill be staying.
Donna
Response from Elyzabeth on 4 Mar 2024
Thank you Donna for taking the time to leave feedback regarding your recent stay. We are happy to hear you enjoyed you time with us. Your kind words have been shared with all hotel staff and Management. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
Response from Mary, Front Desk Supervisor. on 4 Mar 2024
Thank you for your feedback!
4/10 Poor
Carolina
28 Feb 2024
Liked: Cleanliness
Carolina
Stayed 2 nights in Feb 2024
Response from Elyzabeth on 29 Feb 2024
Thank you Carolina for taking the time to leave feedback regarding your recent stay with us. We are sorry to hear that your experience was not great. If you have any additional information or details to share, so that specific areas can be addressed, it would be appreciated. Thank you for choosing Bear River Casino Resort, we hope to have you as a guest again soon.
Two thumbs up! Excellent property to stay and have fun
Amanda
Stayed 1 night in Feb 2024
Response from Elyzabeth on 28 Feb 2024
Thank you Amanda for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon.
Staff is amazing - Bartenders, Front Desk, Dealers,etc
Douglas
Stayed 2 nights in Feb 2024
Response from Elyzabeth on 23 Feb 2024
Thank you Douglas, for taking time to leave feedback regarding your stay with us. We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
6/10 Okay
chris
Travelled with partner
21 Feb 2024
Liked: Cleanliness, staff & service
Walls were very thin. Just letting you know. And casino is very limited. But hotel is clean and the rooms are nice and comfortable.
chris
Stayed 1 night in Feb 2024
Response from Mary, Front Desk Supervisor. on 21 Feb 2024
Well talk about no customer service experience.
Got greeted with a long face with by the front desk.
After driving for a couple hours from a business trip. We checked in late around 11pm and I got was ID….
And went into an awkward silence until she says ok here is your room keys…..
Btw its our 1st time here I had to tell her… while where are your rooms located… oh turn that way …. ( Which way lady) I was just so exhausted I didn’t have the energy to engage in this poor service and I guess I would figure it out.
We get there it’s 1st loud in the hall way and then people are going up and down to pool and fitness center
So I said you know what let’s hit the casino people should be asleep by the time we return that was about 1am
Got back our neighbor had the TV full blast so I just put some calming music to get some sleep.
Nope 8am they are shampooing the carpet all morning
There goes my rest all morning hearing the machine was horrible I was just over it…..
Would I be back absolutely not… don’t be rude when people check in have some common courtesy of welcoming people ….there is times when people have to check in late but don’t be the grinch because you work the night shift.
Brenda
Stayed 1 night in Feb 2024
Response from Elyzabeth on 13 Feb 2024
Thank you for taking the time to leave feedback regarding your recent stay with us Brenda. We are sorry to hear that your experience was not up to our standards. We will use your feedback as a training tool for our Team. This is definitely not how we want our guests to feel when on property. We hope you will give us another chance when you are in the area again.
Staff is always friendly and helpful, pool and hot tub are great!
Jacob
Stayed 2 nights in Feb 2024
Response from Elyzabeth on 8 Feb 2024
Thank you Jacob for taking the time to leave feedback regarding your recent stay with us! We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
THE MANAGER ELIZABETH IS THE GREATEST.
VERY HELPFUL AND PLEASANT
ALAN
Stayed 1 night in Jan 2024
Response from Stephanie on 8 Feb 2024
Thank you Alan for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
6/10 Okay
Hans
1 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
ok
Hans
Stayed 1 night in Jan 2024
Response from Elyzabeth on 8 Feb 2024
Thank you for taking the time to leave feedback Hans! We hope you enjoyed your stay with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
Thank you Shawki for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time on property. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
This place is great to stay. It’s remodeled clean and safe. The only negative comment is that the door to the hotel room was out of plumb so you could see out past the door jam. Other than that it was a great stay!
Kerry
Stayed 1 night in Dec 2023
Response from Elyzabeth on 8 Feb 2024
Thank you Kerry for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
The rooms were very nice. Good amenities. Mostly smoke free casino. Smoking room available. Easy access off the freeway.
Penny
Stayed 1 night in Jan 2024
Response from Elyzabeth on 8 Feb 2024
Thank you Penny for leaving feedback regarding your recent stay with us. We are happy to hear you enjoyed your time. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
8/10 Good
Troy
29 Jan 2024
Troy
Stayed 1 night in Jan 2024
Response from Elyzabeth on 8 Feb 2024
Thank you Troy for taking the time to leave feedback regarding your recent stay with us. We are happy to hear you enjoyed your time with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!
Thank you Heather for your feedback! We always love to hear that our guests enjoy their stay with us. Thank you for choosing Bear River Casino Resort, we look forward to having you as a guest again soon!