2/10 Teruk
Rebecca
Mengembara bersama keluarga
27 Nov 2025
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I am fortunate that wingate has an online check-in, which I would give 50 stars, because the clerk at the front desk was AWFUL. I paid for my room online through Expedia day before. My 2 kids and I got to the hotel around 9:30. At check in the clerk asked for a physical card to run for incidentals. I typically don't carry cards anymore bc tap to pay is virtually everywhere...except certain hotel front desks apparently...so I couldn't use Google pay. I happened to have my debit card on me, but the strip/chip has gone wonky and I need to order a new one. The clerk said he couldn't run it through his machine and needed a different card. I asked if he could type in the card number, he said he could not. I asked to put my card in online for the incidentals - he said that wasn't possible. He said very unapologetically and coldly that he couldn't check me in. I explained I had already paid for the room and showed him my receipt and he said I would need to call Expedia to cancel it. I explained I can't cancel the same night, it's nonrefundable, the reservation said nothing about needing a physical card for check in, and I'm in the middle of nowhere with 2 small kids. He seriously could not have cared less. NO bit of concern. I asked if he could please help me bc I already paid, my kids are tired, there won't be incidentals - off chance then we'll figure it out. He stared at me with disdain and ugliness. Rude is understatement. Wyndham, get tap to pay and teach clerks not to be aholes
Rebecca
Menginap 1 malam pada Nov 2025