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Reviews of Superlodge Canada Lethbridge

2 out of 5
Superlodge Canada Lethbridge
2210 7th Avenue South, Lethbridge, AB

Reviews

6.4
Rating 10 - Excellent. 118 out of 867 reviews" "
Rating 8 - Good. 258 out of 867 reviews" "
Rating 6 - Okay. 272 out of 867 reviews" "
Rating 4 - Poor. 102 out of 867 reviews" "
Rating 2 - Terrible. 117 out of 867 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ian

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived, paid, saw room and grounds and other people staying there. LEFT within 15 minutes. Room was dirty, smelled of smoke, felt unsafe in the area, sketchy looking people. They then REFUSED to give us a refund. As well as Expedia did TOO ?...DO NOT STAY in this place !!! or use EXPEDIA...Very upset with this Transaction...!!!
Stayed 1 night in Apr 2024

6/10 Okay

Cristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was ok; yet everything else seemed unsafe. Property is most likely used in many ways; parking lot and areas surrounding it feels unsafe. Checking in form contains four specific areas one needs to initialize, about not using, selling, or possessing drugs.
Stayed 1 night in Apr 2024

4/10 Poor

Ryan

Disliked: Staff & service, property conditions & facilities
I wasn’t able to check in for ~25 mins due to staffing
Stayed 1 night in Mar 2024

2/10 Terrible

Sandra

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the hotel at 7 PM, I was informed that the room keys were not working, and I would have to request a refund from Expedia. Nobody had tried to contact me, there was no apology, and no attempt to help me find somewhere else to stay. I was in Lethbridge to see my mother in palliative care, and had my dog with me. To say that this was an incredible inconvenience is truly a huge understatement. Not only did they not attempt to help out, but they didn't even take any responsibility for the situation.
Stayed 1 night in Mar 2024
Response from Keon on 18 Mar 2024
Hey Sandra, I'm so sorry for your experience. Our front desk encoder was down temporarily Friday and we couldn't encode our cards to let guests into rooms. We have since set up a backup system but that doesn't help with your experience. Next time you come into town let us know and we can see what we can do to remedy the situation for you.

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived and waited 20 minutes outside for the office door to unlock. There was debate among the staff who should check me in, and how. Room was awful, one lamp without a shade with bare bulb, lamp didn't work so moot point i guess. I went to lobby to inform and get new lamp- had to wait til tomorrow. Only one torn and dirty fabric chair. Clearly an SRO - not informed. I entered room at 4pm, i attempted to go to office at 5:30pm to state i would not stay and was vacating room - no one there. No answer at number posted on door. I left the room untouched except the use of the bar soap and one handtowel. Eventually reached someone at after hours number and they refused to cancel my 3 night stay. My reasons were not good enough, i could take it up with expedia.
Stayed 3 nights in Feb 2024

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
just plain awful. will never go back!
Stayed 1 night in Mar 2024
Response from Keon on 11 Mar 2024
I'm sorry your stay wasn't a positive one. If there is somewhere that you specifically think we can improve we'd love to hear more.

6/10 Okay

Matthew

Travelled with partner
It was a warm room
Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll start with the positive. It was easy to find, check in was friendly and went smoothly. That was it. The place was semi-clean. Absolutely zero room service (like restocking towels/toilet paper/etc). No staff in office when I stopped in the morning, waited ten minutes. Nothing. They came into my room to replace the cable box with zero warning… I was not there and not informed. While cheap you get what you *don’t* pay for in this case. The walls and ceilings are paper thin, you can hear EVERYTHING. People smoking/coughing/very loud right outside my door. People above me never sleep, I work 12 hour days and they’re up ALL night really loud, I regret the booking. I’d recommend anywhere else.
Stayed 10 nights in Feb 2024

2/10 Terrible

Sukhwinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Keon on 12 Feb 2024
We're sorry for your Experience. We'd love to hear more about ways we can improve.

6/10 Okay

Chester John

Stayed 1 night in Jan 2024
Response from Keon on 12 Feb 2024
Thanks for the review.

4/10 Poor

MARTIN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
you get what you pay for.
Stayed 2 nights in Jan 2024
Response from Keon on 12 Feb 2024
Thanks for your review.

8/10 Good

Helen

Stayed 1 night in Jan 2024
Response from Keon on 12 Feb 2024
Thanks for staying with is Helen and look forward to seeing you again next time you pass through.

4/10 Poor

chriscrystal

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
While very affordable and I felt safe here, there was a huge problem with the heating, and I had to turn the a/c unit on full blast to counteract the suffocating HEAT that would not shut off in the room. The a/c unit could not keep up and stopped working as well. And the shower is made for midgets. The shower head came out at my chin and I'm 5'7 I don't normally write bad reviews but this was an uncomfortable stay to say the least. The pizza place is delicious
Stayed 2 nights in Nov 2023
Response from Keon on 29 Nov 2023
Sorry for your experience, we've just installed a new heating system and it must be set too high for the temperatures we've been having. Thanks for letting us know.

2/10 Terrible

Johan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not feel safe at this location. All I saw around there was drug addicts. We ended up not even staying there because we felt so unsafe. We ended up getting a different motel was a big waste of money.
Stayed 1 night in Nov 2023
Response from Keon on 29 Nov 2023
Sorry for your experience.

4/10 Poor

Jeremy

Stayed 2 nights in Nov 2023

6/10 Okay

Monica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a leftover shampoo bottle in the bathtub when we got to our room. The bathroom was really not very clean at all. Broken hangers in the front closet. However, it IS a cheap hotel, so you kind of pay for what you get! There was a free continental breakfast included that we didn't know we were going to have, so that was good. TOTALLY noisy - TVs are mounted on the wall, so if it's sleep you are after at a hotel (say ...) you may not get it if your neighbours have their TV on full-blast in the next room.
Stayed 1 night in Nov 2023
Response from Keon on 22 Nov 2023
Sorry for you experience Monica. Housekeeping should not have missed those items and if neighbours are making noise past 10pm we're more then happy to have you reach out to the front desk and let them speak to the room next-door and ask them to lower the volume on any electronics. Sorry again and hope you have a wonderful day.

2/10 Terrible

Christopher

Stayed 1 night in Nov 2023

6/10 Okay

Gerry

Liked: Staff & service
Disliked: Property conditions & facilities
Reasonable rate
Stayed 2 nights in Oct 2023

6/10 Okay

Alwin

Travelled with family
Disliked: Amenities, property conditions & facilities
Bed was clean but no blanket on a cold day. Amenities were poor. Breakfast was ok. Receptionist was good but had to handle too many things.
Stayed 1 night in Oct 2023
Response from Keon on 25 Oct 2023
Sorry Alain. We just fired up our boilers and had a pump go on us. We have everything going again but we are sorry for the colder room.

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Keys wouldn’t open door,went 4 times to get new keys and just decided to go else where. Not worth trying. Smelled like cigarette smoke. Dirty.
Stayed 1 night in Oct 2023

10/10 Excellent

Chels

Stayed 1 night in Sep 2023
Response from keon on 22 Nov 2023
Thanks for you review!

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are all stained/floors are disgusting
Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities
Sleep in your car
Stay was disappointing. Hotel faces the Main Street with Main Street traffic, making it impossible to sleep. It smelled musty when I went in to my room. I got told that the ice machine was upstairs in the laundry room and that my key card would access it. I went upstairs (I have mobility issues) only to find it was deadbolt locked. I went back down to the office and was then told that the (only) ice machine wasn’t even working. I went to try and take a shower but the diverter knob for the bath tap was missing, and there was nothing but a rusty hole in the tap where it should have been (no shower for me). I decided to just go to bed, only to discover that there were only two outlets in the entire room and none by the bed, so I couldn’t charge my phone overnight. Long and short: if you have nowhere else to sleep, sleep in your car
Stayed 1 night in Sep 2023

8/10 Good

John

Travelled with family
Room needed some update
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Laurie, Lethbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and decent prices
Stayed 1 night in Sep 2023

10/10 Excellent

Terrence, CALGARY

Stayed 1 night in Sep 2023

4/10 Poor

Jade

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Franklin

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The beds in the hotel were incredibly uncomfortable, and hard as a rock. The AC did not work and it did not cool our room and the room smelt so bad of cleaning product (thankful the room was clean however) that it ended up giving me a severe migraine and we had to leave the hotel for most of the evening.
Stayed 1 night in Aug 2023

8/10 Good

Randall

Business traveller
Good value for the cost. Room was clean and all equipment worked fine
Stayed 1 night in Aug 2023

8/10 Good

Wendy

Liked: Staff & service, amenities
Disliked: Cleanliness
What I liked best about this whole tile was the other people staying there. It is not the cleanest motel, and although there is 24-hour person at the desk they're not there all the time, however whenever I needed something there is always somebody readily available. It had a basic coffee maker with more than enough supply of sugars and powdered creamers. I had enough clean towels and cloths for my 2-day stay. Toilet paper Kleenex shampoo and conditioner is readily available along with two kinds of cups and an ice container. The ice machine broke down while I was there but was fixed immediately. This hotel has two sides to it and the people running it though young are doing the best they can and I was more than comfortable here. The bed was super comfortable the pillows super comfortable and the linens clean. It doesn't get the best ratings because of the cleanliness. But for the price of the room it is more than adequate and I was satisfied with my stay. .
Stayed 1 night in Aug 2023

6/10 Okay

Abhijitsinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire stay is amazing except for two things:- 1. Washroom tank won’t fill up after use and 2. TV is not working and anyways tv is not that important for me. Overall, nice stay
Stayed 1 night in Aug 2023

8/10 Good

Arlene

Stayed 1 night in Aug 2023

10/10 Excellent

zhe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient transportation
Stayed 3 nights in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean hotel and the price was very affordable!
Stayed 1 night in Aug 2023

4/10 Poor

Govinda

Disliked: Property conditions & facilities
Not clean.
Stayed 2 nights in Aug 2023

6/10 Okay

Gregory

Stayed 1 night in Aug 2023

8/10 Good

Paul

Stayed 1 night in Jul 2023

6/10 Okay

HELEN

Travelled with partner
Disliked: Property conditions & facilities
This property is very rundown and needs a lot of repairs. The air conditioning didn't work properly and was very noisy. Some of the bathroom floor tiles were broken. The shower curtain had holes in it. The laundry room was out of service. The curtains on the window were too small and didn't cover the whole window. The pool was not working and disgusting looking. The staff can only do so much when everything is in such bad shape. I am surprised that Avion rewards would even list a property like this. We used a lot of points for such a rundown place. We would not stay here again.
Stayed 2 nights in Jul 2023

6/10 Okay

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
Requested to be moved out of the first assigned room due to something growing on the carpet. Room had 3 towels, there were 4 of us, took 3 requests to receive 2 additional towels. Location was perfect, I suppose I got what I paid for. Affordable stay.
Stayed 2 nights in Jul 2023

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here multiple times before. It was always “ok”. Never great but decent for the price and we liked the location. But over the last several years it’s really degraded. I have never left a hotel before, but this time we did. First, couldn’t they get a working ac unit for the lobby? Reception area was very hot, horrible for the worker. Upon checking in, the front desk was all chipped up. When reception went to magnetize our room cards, the machine was filthy. The off-white machine was black around the sides, like it had never been cleaned. We went up to our room and dropped off our bags. We noticed a few things when we walked in, and should have looked closer, but we were meeting friends for dinner. Upon returning, things we noticed. First walking in, the curtains were falling off the rod. Went to turn on the AC, and the buttons were filthy. The fridge looked reasonable on the inside, but had a smell. The outside of the fridge was all dented up for some reason. There was a piece of chocolate bar wrapper sitting by the phone. The bed looked all lumpy. The quilt was tight but upon picking it up the sheets were not pulled tight. Like they had pulled the quilt down without making the rest of the bed. Let alone adding clean sheets. Which we did then find blood or something on the side of the sheets. The bathroom had holes in the wall from previous mountings, which were never filled. Cracked old sink. Toilet was stained. no more characters.
Stayed 2 nights in Jul 2023

6/10 Okay

Mitch

Disliked: Property conditions & facilities
Sketchy, but friendly enough sketchy.
Stayed 2 nights in Jul 2023

8/10 Good

Shirley

Stayed 1 night in Jul 2023

2/10 Terrible

Michele

Disliked: Cleanliness, property conditions & facilities
The room reeked like cigarette smoke even though it was a non-smoking room. It was 34 degrees outside and the a/c was not working so it was about the same temperature inside the room.
Stayed 1 night in Jun 2023

2/10 Terrible

Jason

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There is no pool like the ad says.. The fridge didn't work and we had to change rooms... The WiFi didn't work until we called the desk to complain... The full breakfast was cereal, yogurt and beverage. Someone banged on our door at midnight asking to come into our room to charge their phone. They put $600 deposit on my credit card. The bed was stained, laundry was out of order... Heater base boards were falling apart. Someone else I know booked there as well ans left without checking in to go stay with a friend cause he wouldn't take his family there. Wish I knew how to share photos cause it was nasty!!
Stayed 2 nights in Jun 2023

2/10 Terrible

Adam

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy property, I drove in and out didn’t even waste my time checking in
Stayed 2 nights in Jun 2023
Response from Keon on 21 Jun 2023
Sorry for your experience. Was there something specific that made you feel this way while driving up? We’d love to improve if we’re able.

10/10 Excellent

Arlene

Stayed 1 night in Jun 2023

6/10 Okay

Lois

Travelled with family
Liked: Staff & service
First room toilet broken. 2nd room bug traps in room. Bloody tissue behind one bed. Ice machine broken. Mediocre continental breakfast.
Stayed 1 night in Jun 2023
Response from Keon on 14 Jun 2023
Sorry for your experience with the toilet and tissue. We place bugs traps between mattress for early detection of any pests and allows us to detect and treat any rooms quickly before they are able to spread. We will definitely have the ice machine and toilet fixed at the earliest. Thanks for you review and hope to see you again in the future.

10/10 Excellent

Christine

Stayed 4 nights in Jun 2023