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"The ladies at the front desk were less than inviting. They were rude and not helpful. "

"This location had a lot to offer, closed to two amazing beaches. Things you should know before booking this place is all hills, golf carts take you around, not the easiest to get a golf carts at times, the beach on the property not swimming able due to nasty seaweed, the hilltop pool is the best pool and amenity. Definitely no matter where you stay best to rent a car but it cannot be driven anywhere near your room. You need to park in a lot and either walk to your room or walk to lobby to get a golf cart. Other big thing to know is that they will not come in to clean your room at any point unless you want to pay an additional 120 or 130. If you asked they will drop off new towels to your room and it your responsibility to put out the trash and old towels and call for them to be picked up. There are lots of chicken, cats and two dogs( dogs located by the beach and parking lot) that roam the lot freely. Overall would recommend but just keep this in mind when you book."

"Clean room staff amazing!!"

"Nice boutique hotel. Excellent for couples. Clean rooms. Very courteous staff. Great food choices. Unlimited drinks. "

"I had partial view of beach, pool was great, pool bar was good. "

"Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced. The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved. We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable. This was a complete failure in both maintenance and customer service. I would not stay here again."

"View and beaches are great and the staff mostly helpful. Food was just okay, even as an Ocean Point guest. Ru and Domenica (DD) were great servers, attentive and truly kind."

"Staff, rooms location was amazing!!!! "

"The bathroom was filthy and some of the tiles in the main room were broken. We checked in and checked out about 15 minutes later. "