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Hostellerie du Pas de L'Ours Relais et Chateaux

5.0 star property
Guests can unwind with a massage after dining at Michelin-starred restaurants, then explore the beautiful surroundings by bike or garden stroll.

Choose dates to view prices

Hostellerie du Pas de L'Ours Relais et Chateaux near Rue du Prado offers a luxurious retreat for families and golf enthusiasts. Enjoy the golf course, poolside bar, garden, playground, high-speed WiFi, two restaurants (one Michelin-starred), and l'Alpage spa.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is RM3,382
RM3,561 total
includes taxes & fees
26 Mar - 27 Mar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Hairdryer
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Balcony
Soundproofed
Fireplace
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite

Premium bedding, minibar, in-room safe, desk

Loft Suite

Highlights

Balcony
Soundproofed
Fireplace
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Open Suite

Premium bedding, minibar, in-room safe, desk

Open Suite

Highlights

Balcony
Soundproofed
Fireplace
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Premium bedding, minibar, in-room safe, desk

Family Suite

Highlights

Balcony
Soundproofed
Fireplace
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Chalet Suite

Premium bedding, minibar, in-room safe, desk

Chalet Suite

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite des Ours

Premium bedding, minibar, in-room safe, desk

Suite des Ours

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
3 bedrooms
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite Polaire - 2 persons

Premium bedding, minibar, in-room safe, desk

Suite Polaire - 2 persons

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Polaire - 4 persons

Premium bedding, minibar, in-room safe, desk

Suite Polaire - 4 persons

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Hairdryer
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in Lens, Hostellerie du Pas de L'Ours Relais et Chateaux is in the city centre and next to a golf course. Golf Club Crans-sur-Sierre and Leukerbad-Therme are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Rue du Prado. Alpentherme Thermal Baths and Grimentz Ski Resort are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snow tubing and snowshoeing. Visit our Lens travel guide
Map
Rue du pas de l'Ours 41, Lens, 3963

What's nearby

  • stunning view from the terrasse. Autumn 2017
    Verdets
    1 min walk - 0.0 km
  • Crans-Cry d'Er Gondola
    6 min walk - 0.6 km
  • Rue du Prado
    8 min walk - 0.7 km
  • Golf Club Crans-sur-Sierre
    11 min walk - 0.9 km
  • Montana - Cry d'Er Gondola
    4 min drive - 1.8 km

Getting around

  • Randogne Montana Station
    4 min drive
  • Sion (SIR)
    32 min drive

Restaurants

  • Restaurant Molino
    7 min walk
  • Zerodix
    9 min walk
  • Café Bar 1900
    8 min walk
  • Taillens
    10 min walk
  • Alaïa Lodge
    12 min walk

About this property

Hostellerie du Pas de L'Ours Relais et Chateaux

Luxury family-friendly hotel near Rue du Prado
Located close to Golf Club Crans-sur-Sierre, Hostellerie du Pas de L'Ours Relais et Chateaux provides an adjacent golf course, a poolside bar and a terrace. Active travellers can enjoy cycling at this hotel. Treat yourself to a manicure/pedicure, a massage or hydrotherapy at l'Alpage, the on-site spa. At the two on-site restaurants, enjoy lunch, dinner, light fare and a Michelin star rated meal. Free in-room WiFi is available to all guests, along with a garden and a playground.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool
  • Continental breakfast (surcharge), a free local area shuttle and bike hire
  • Valet parking (surcharge), babysitting (surcharge) and barbecues
  • Snow sports gear, a porter/bellboy and concierge services
Room features
All guest rooms at Hostellerie du Pas de L'Ours Relais et Chateaux offer thoughtful touches, such as premium bedding and bathrobes, as well as amenities, such as free WiFi and safes.
Other amenities include:
  • Jetted bath, designer toiletries and hairdryers
  • Balconies, childcare services and heating

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free area shuttle
  • Secured, covered valet parking on site (CHF 35 per day)
  • Limited on-site valet parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10 AM for a fee: CHF 39 for adults and CHF 20 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistrot Des Ours
  • L Ours

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • Free area shuttle
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 50 per pet, per night
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 150.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 5.00 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately CHF 39 for adults and from CHF 20 for children
  • Valet parking fee: CHF 35 per day
  • Pet fee: CHF 50 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
Hostellerie Pas L'Ours Relais Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Lens Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hotel Hostellerie du Pas de L'Ours Relais et Chateaux
Hostellerie Pas L'Ours Relais Chateaux Hotel
Hostellerie Pas L'Ours Relais Chateaux
Hostellerie du Pas de L'Ours Relais et Chateaux Lens
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
Hostellerie du Pas de L'Ours Relais et Chateaux Hotel Lens

Frequently asked questions

Does Hostellerie du Pas de L'Ours Relais et Chateaux have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Hostellerie du Pas de L'Ours Relais et Chateaux?

As of 8 Mar 2026, prices found for a 1-night stay for 2 adults at Hostellerie du Pas de L'Ours Relais et Chateaux on 26 Mar 2026 start from RM3,382, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hostellerie du Pas de L'Ours Relais et Chateaux pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 50 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hostellerie du Pas de L'Ours Relais et Chateaux?

Valet parking is available for CHF 35 per day.

What time is check-in at Hostellerie du Pas de L'Ours Relais et Chateaux?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at Hostellerie du Pas de L'Ours Relais et Chateaux?

Checkout is at noon.

Does Hostellerie du Pas de L'Ours Relais et Chateaux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hostellerie du Pas de L'Ours Relais et Chateaux located?

This family-friendly Lens hotel is located in the mountains, within a 15-minute walk of Rue du Prado and Golf Club Crans-sur-Sierre. Leukerbad-Therme and Alpentherme Thermal Baths are also within 25 mi (40 km).

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Reviews

Hostellerie du Pas de L'Ours Relais et Chateaux Reviews

10

Exceptional

10

Cleanliness

9.4

Location

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 19 out of 20 reviews
Rating 8 - Good. 1 out of 20 reviews
Rating 6 - Okay. 0 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

Reviews

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Best dining in town, lovely chalet feel rooms.
Stayed 1 night in Dec 2024

10/10 Excellent

rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great localion. Amazing atmosphere and very kind and professional staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sus instalaciones, la decoración, la atención del personal.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nous avons été surclassés grâce à une annulation de dernière minute. Nous avons été très bien accueillis et avons apprécié la suite
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo hotel , servizio eccellente, ristorante stellato eccezionale.
Stayed 2 nights in Dec 2018

10/10 Excellent

sophie, noisy le roi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabuleux !

Hotel très agréable, personnel aux petits soins et excessivement sympathique. Deux petits bémols cependant : chambres surchauffées et manque de lumière dans les chambres (pas pratique pour lire dans le coin salon des junior suites !). Les restaurants de l'hotel sont excellents.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful chalet style hotel.

We had a beautiful room with a large balcony with a view of the mountains. The staff in the hotel were charming and helpful. Breakfasts could be had in your room or the restaurant. There was yoghurt with homemade fruit compote, fruit salad, and delicious rolls and pastries.

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel avec un excellent accueil

Hotel proche de centre de Crans, avec une vue splendide sur les montagnes mais surtout avec un accueil remarquable et une gentillesse de l'ensemble du personnel.

10/10 Excellent

Tobias Lyck Bjært

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort