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Reviews of Best Western Plus Chain of Lakes Inn & Suites

2.5 out of 5
Best Western Plus Chain of Lakes Inn & Suites
1321 N 14th St, Leesburg, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute stay! Well lit parking. Walking distance to a good restaurant, Ramshackles. They provide a nice variety of breakfast items.
Stayed 1 night in May 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

SUSANNE, Englewood

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, staff was very nice. I left some items in the room when we left, The hotel called and said they would mail them to me if we would like. I recieved my clothes as promised.
Stayed 3 nights in Apr 2024

4/10 Poor

christina

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed at this hotel while I helped my stepmother pack her house/garage for her move, I came back to the hotel needing a shower. The first night the water was lukewarm but turned cold as I was finishing up. I didn’t think much of it and went to bed. The next evening, the water was cold (not even lukewarm). I called the front desk. I asked them if they tended to run out of hot water at night. They said no and apologized, but said they couldn’t move me until morning as no room was available. I went to bed without a shower. The next morning,I checked the water and it was hot. I discussed this with the front desk and since they denied this was ever a problem (and I had the problem two nights in a row), I asked to be moved to a different room, so I would be assured of a hot shower that night. I asked for the manager’s name and was told he would be in on Friday morning. I also called BW customer service. I had hot water the next two evenings in my new room. I checked out early Friday to go to airport. When I landed at my home airport (around 1pm), I called the hotel, but the manager had left for the day. They didn’t know how to reach him. I called the hotel to speak with manager again on Monday. He was not there, so I e-mailed him. I received no response after waiting two weeks. I again called BW customer service. I wanted to be credited for one of the nights’ stay. They offered a $50 (less than 1/2 of one night’s stay) credit by mail that I have still not received.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Allan, N. Fort Myers

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was nice. Plus, there is a decent bar restaurant right across the parking lot. We stay here during Leesburg bike week and it is very close to all the festivities. The staff is friendly very helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent shower and very clean!
Stayed 4 nights in Apr 2024

10/10 Excellent

Kiersten

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property and great value!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and property was excellent, the only concern that there was luke warm hot water for showering. Would recommend and stay at this hotel in the future.
Stayed 2 nights in Apr 2024

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The main reason we booked there is they were supposed to have a hot tub for my husbands back and it wasn't working our entire stay, I don't think they have the intentions of fixing it by their attitude when asked about it twice. Pool was dirty on the bottom and cold, couldn't use that either. But friendly staff at all times at the desk. Rooms were clean except for the stained quilt on our bed which we placed on the floor, yuck. I give it an average place to stay. The dark red part of building is really very ugly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elisia

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My stay was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Christal

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff was extremely rude when checking in.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Mar 2024

6/10 Okay

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Room was good clean and comfortable. The breakfast was not the best.
Stayed 1 night in Mar 2024

8/10 Good

Amanda

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness
Not enough parking and the pool is not heated.
Stayed 2 nights in Mar 2024

4/10 Poor

Demesha

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
There was a bug in my bed that appeared to be bed bugs. This is unacceptable and disgusting. They offered another room and with it being so late. We settled for that but I’m sure other rooms have this problem. They should have offered my money back. Additionally, room was smelly with a musty odor, lights missing bulbs, breakfast was unappealing so left to go to a restaurant. I would not recommend this hotel.
Stayed 1 night in Mar 2024

8/10 Good

Walter J Socha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, staff very friendly and helpful.Only problem was getting out of property parking lot onto busy adjacent highway.
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and stayed here for one night while traveling through Florida. Room was clean with sufficient space.I would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with family….
Stayed 2 nights in Mar 2024

8/10 Good

Linda

Convenient location
Stayed 4 nights in Mar 2024

6/10 Okay

Joseph

Stayed 2 nights in Mar 2024

10/10 Excellent

Belinda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and warm
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and eager to please. Clean rooms. Good hot breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Dana

Liked: Cleanliness, property conditions & facilities, room comfort
Acceptable but so much more potential
The room was clean and comfortable. The bathroom was older but clean however showers for three days were barely warm, never hot. Also the breakfast was minimal yet they started taking it down early and not replenishing it at all. This to me demonstrates a Management not focused on a good customer experience. Whether you go down to get coffee or get food, at 7am or 9am, we pay the same room rate. So why show such disregard for those who follow the rules and show up during bfast hours and have picked over food, juice and coffee machine shut down, refrigerator items all removed or not restocked, waffle machine unplugged, etc. The little bit of money you are trying to save but not trying to serve all your patrons is not worth the bad impression and negative reviews.
Stayed 3 nights in Feb 2024

8/10 Good

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Viviana

Travelled with family, Business traveller
Disliked: Amenities
The hotel is fine but this is an incredibly unsafe area. I am glad we are only staying one night. Would not recommend. Very sketchy.
Stayed 1 night in Feb 2024

10/10 Excellent

Wilkinson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i always stay here when i visit leesburg
Stayed 4 nights in Feb 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean rooms and friendly staff.
Stayed 3 nights in Feb 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative during our stay was the breakfast window. On a weekend, breakfast should be later than 9:30.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tavares 1
A wonderful place to stay when visiting Tavares or Leesburg. Next to Hurricane’s and a safe walking path just in front of the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good and lots of it. However, ease of entering and leaving the property was challenging--could not see the sign from 14th street.
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. The area around the hotel was a little sketchy at night with weirdos walking around.
Stayed 1 night in Feb 2024

4/10 Poor

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
We had to leave a day early but because we booked thru a third party they would not refund our last day. If we had booked directly with the hotel they would have refunded our last day.
Stayed 4 nights in Jan 2024

10/10 Excellent

Dennis, Cumberland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone pulled into the parking lot in the middle of the night and played rap music as loud as possible, enough to vibrate the walls in my room and stayed there over 1/2 hr.
Stayed 3 nights in Jan 2024

8/10 Good

Kevin

Stayed 2 nights in Feb 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great poeople, great location but-dang ants
The service was excellent and the old building was clean. The breakfast was manned cheerfully and efficiently. Two major drawbacks though bring the score down: no hot water and ants in the coffeemaker. There were no ants evident anywhere else, only in the coffeemaker.
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and comfortable, will stay here again on future visits. A few things needed to.be fixed but nothing major. We let the front desk know about it and im very sure it will get fixed. Breakfast was great and the staff was awesome. Thank you all
Stayed 4 nights in Jan 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was central to many restaurants and stores.
Stayed 7 nights in Jan 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot.
I was so in love with the high ceilings here. Everything was so pretty and clean! The lady at the front desk was so sweet to us considering we showed up late in the night on a “in the moment” trip. I have nothing bad to say about this place!
Stayed 1 night in Dec 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Lots of room. Clean.
It was great. Lots of space and the room was spotless. Very clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

8/10 Good

marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Marie

Travelled with family
Disliked: Amenities, property conditions & facilities
Strange area for a hotel. Only reason we booked it originally was for hot tub and it was broken the entire stay
Stayed 4 nights in Jan 2024

10/10 Excellent

Joyce

Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, room comfort
We always get service and a comfortable stay at Best Western hotels, and this hotel did not disappoint us.
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Place was nice.
Stayed 4 nights in Dec 2023

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Spencer

Stayed 1 night in Dec 2023