Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews of Holiday Inn Express Hotel & Suites Lebanon, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 314 out of 645 reviews" "
Rating 8 - Good. 199 out of 645 reviews" "
Rating 6 - Okay. 62 out of 645 reviews" "
Rating 4 - Poor. 34 out of 645 reviews" "
Rating 2 - Terrible. 36 out of 645 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, easy check in, rooms were very clean. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Chase H. on 16 May 2024
Thank you for leaving us a review of your stay. Your comments and scores help us improve and show how we are doing!

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in our room was very sticky like it had just been shampooed,our shoes were sticking to the bathroom when we were on the tile floor.. It got a little better later on. Also we told the front dish that the room door needed some WT-40!! It sounded like a haunted house when we went in & out! The room was quiet, clean & the breakfast was nice.
Stayed 1 night in Apr 2024
Response from Chase H. on 16 May 2024
Thank you for taking the time to review your stay with us. I see that our team recorded your comments in our shift reports. I am sorry that you encountered those issues! I have resubmitted the maintenance requests to ensure we take care of them. We hope we can get a chance to serve you again!

8/10 Good

Keith

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Joanna V. on 16 May 2024
Thank you for staying with us! Your score is a valuable insight into how we serve our loyal and transient guests. If you return to the area we would be humbled to serve you again!

10/10 Excellent

Victor, Harrisonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joanna V. on 16 May 2024
Thank you for staying with us. Your score is as important as getting to serve and meet you. We are enthused we could provide you with a wonderful stay!

10/10 Excellent

Ivelisse

Liked: Cleanliness, amenities, property conditions & facilities
I had my own private Jacuzzi room and I was very happy with the whole suite it was clean it was big it was beautiful and I totally enjoyed my stay
Stayed 1 night in Apr 2024
Response from Chase H. on 28 Apr 2024
We are thrilled to hear that you enjoyed your suite. Thanks also for staying with us during your trip. It means a lot to hear your enthusiastic feedback! I hope we can serve you again in the future.

8/10 Good

Best

Stayed 1 night in Apr 2024

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanna V. on 28 Apr 2024
Thank you for staying with us. We hope you had a wonderful stay. If you return to the area, please consider staying with us again!

10/10 Excellent

Dottie

Travelled with group
The room was clean and quiet, good breakfast, and coffee always available.
Stayed 1 night in Apr 2024
Response from Joanna V. on 28 Apr 2024
Thanks for leaving us a review of your stay with us. We hope that you enjoyed your stay. I am glad that our amenities and extra goodies made your stay great.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again. It was very quiet, clean and the room was well maintained. Breakfast was substantial and appropriate foods were kept warm. It was only a 10 minute drive to the exposition center, which was convenient.
Stayed 3 nights in Apr 2024
Response from Chase H. on 18 Apr 2024
Thank you for staying with us. We appreciate your feedback as it helps us see what kind of serve we are providing to our loyal guests. We hope we can get the opportunity to serve you again in the future.

10/10 Excellent

Loraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, staff friendly and breakfast excellent. Also, there is coffee always available.
Stayed 2 nights in Apr 2024
Response from Chase H. on 18 Apr 2024
Thank you for leaving us a review of your stay with us. We are thankful for staying with us. We hope that we can get another chance to serve your in the future.

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet, clean
Stayed 1 night in Apr 2024
Response from Joanna V. on 10 Apr 2024
Thank you for visiting us. We appreciate your business and hope to see you again!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and stay
Stayed 3 nights in Mar 2024
Response from Joanna V. on 5 Apr 2024
Thank you for leaving us a review of your stay. We are glad that we could provide you with both excellent service and comfortable rooms. We hope we can get a chance to serve you again.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this hotel
Stayed 1 night in Mar 2024
Response from Chase H. on 29 Mar 2024
Thank you for visiting us. We are very glad that we could make your stay away from home comfortable and safe. We hope we can get the chance to serve you in the future!

10/10 Excellent

Twyla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024
Response from Chase H. on 18 Mar 2024
Thank you for staying with us and for leaving us a review of your stay! We are glad we could provide you with a relaxing stay away from home.

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
Rotten food in Fridge. Dirty sheets. Wet spot in the floor.
Stayed 1 night in Mar 2024
Response from Chase H. on 13 Mar 2024
Hello and thank you for leaving us a review of your stay with us. Please know your feedback is valuable to us; I am very disheartened to hear that your stay did not go well! We take our standards seriously at our location and the fact we failed to meet those weights heavily on us. Housekeeping management has been informed of the issues you experienced and we will work toward attaining those standards once again. We hope we can get another opportunity to serve you to show you this stay was an exception.

8/10 Good

Jerry

Stayed 1 night in Mar 2024
Response from Joanna V. on 31 Mar 2024
Thank you for staying with us. We are happy to see we could make your stay great!

6/10 Okay

Peter

The property is undergoing renovation and the available rooms are not well-appointed.
Stayed 1 night in Feb 2024
Response from Chase H. on 1 Mar 2024
Thank you for leaving us a review of your stay with us. I am sorry that the renovations to our property affected your stay. Our workers are making sure our renovated rooms are perfect for our guests. We appreciate your patience in the meantime.

4/10 Poor

Gary, Cary

Travelled with partner
Disliked: Staff & service, property conditions & facilities
room keys didn't work room was in disrepair
Stayed 3 nights in Feb 2024
Response from Chase H. on 19 Feb 2024
Thank you for leaving us a review. I am sadden to hear that your stay did not go well. We are working hard with our crew to complete our hotel's renovation as quickly as possible.

4/10 Poor

Ryan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Chase H. on 19 Feb 2024
Thank you for staying with us. I am sorry to hear that your stay was not the greatest. If you have any comments for concerns please reach out to us!

10/10 Excellent

Mari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024
Response from Chase H. on 16 Feb 2024
Thank you for staying with us! We are glad to see that we could help you to relax away from home.

6/10 Okay

Ed

Travelled with family
Stayed 1 night in Feb 2024
Response from Chase H. on 16 Feb 2024
Thank you for leaving us a review of your stay! We hope we can get an opportunity to serve you again.

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time
It was good
Stayed 1 night in Feb 2024
Response from Chase H. on 16 Feb 2024
Thank you for coming to stay with us. I am glad that your stay was the kind we love leaving our guests with. We hope to see you again!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean enough and beds were comfy- quiet- nice hot shower. Many stains on carpet and furniture which was a little off putting
Stayed 1 night in Feb 2024
Response from Chase H. on 16 Feb 2024
Thank you for staying with us. I understand your concerns regarding the room. I have copied your words into our internal portal. I will let you know that our property has officially began renovating our hotel!

2/10 Terrible

Julia S.

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience in a hotel ever! We arrived for a 2 night stay and only stayed one night. We checked in close to 4pm and just dropped our luggage off because we had a commitment at 4pm. We didnt have time to look at the room well. When we returned later at night we were exhausted and showered and went to bed. Through the night my husband said that twice someone tried to enter the room with a key! We had the latch on so they couldnt enter. In the morning i was awaken by a repeat of what my husband heard over the night. In the morning we had a chance to look at the room. We were shocked! The mini fridge was full of someone else's food!! There were crumbs on the night stand and the bathtub was not clean. I dunno if they gave us someone else's room or what but we packed and got out of there! I mentioned everything to the front desk and they remained unphased and didnt even apologize!! Never again Hilton Express in Lebanon!! I chose Hilton Express because I have previously really enjoyed them. I was in Reading just some months ago and our stay was amazing! Again Hilton Express Lebanon PA, worst experience ever!
Stayed 2 nights in Jan 2024
Response from Chase H. on 16 Feb 2024
Thank you for leaving us a review of your stay. I want to start by apologizing to your for the invasion of your privacy during your stay. We are doing our utmost to retrain staff and correct our procedures so that our guests can stay in peace.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chase H. on 19 Feb 2024
Thank you for staying with us! We are glad you enjoyed your stay!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chase H. on 19 Feb 2024
Thanks for staying with us. We are glad to see we could make your stay great!

2/10 Terrible

Jenna

Stayed 1 night in Jan 2024
Response from Chase H. on 19 Feb 2024
Thank you for staying with us. I am sorry to see we did not make your stay the quality kind our brand is known for. Please reach out to us if you have any comments so we can work on a solution to them. Thank you.

4/10 Poor

Levi

Disliked: Staff & service
Arrived at hotel, was sent to different hotel due to over booking. Arrived at new hotel, room was not what was needed. We made it work. Overall not a great experience
Stayed 1 night in Jan 2024
Response from Chase H. on 19 Feb 2024
I am sorry we could not accommodate you. We hope that you were satisfied with alternate accommodations we provided you with.

10/10 Excellent

Jerome

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chase H. on 19 Feb 2024
Thank you for the review and for staying with us. I am happy to see that your stay was the kind we love to leave our guests with!

6/10 Okay

John

Liked: Property conditions & facilities
Disliked: Cleanliness
the room had cobwebs all along the ceiling. half of the receptacles did not work. and the bed was as hard as a brick. wasn’t my first time staying here, but may be my last.
Stayed 2 nights in Jan 2024
Response from Chase H. on 19 Feb 2024
Thank you for letting us know about your stay. Your comments are insightful. They help us to make changes to our housekeeping and front desk to provided greater stays. We will be doing full renovations to our property these next few months. I hope you will visit us again to see our improvements.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Chase H. on 19 Feb 2024
Thank you for leaving us a review of your stay. We appreciate you and we hope to serve you again!

10/10 Excellent

Jane

Stayed 1 night in Dec 2023
Response from Chase H. on 19 Feb 2024
Thanks for visiting us. We are enthused to see we could make your stay great! Please visit us again if you return to the area!

8/10 Good

ANNETTE

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The beds and showers and breakfast are excellent. The lack of room servicing unless you are there for three days is disappointing. Ran out of kleenex and coffee in the room, no fresh towels, and unmade bed when staying 2 nights.
Stayed 2 nights in Dec 2023
Response from Chase H. on 19 Feb 2024
I want to thank you for staying with us and for the review. Comments and scores like yours help us to continuously improve our service. I will be relaying your comments to our housekeeping team too. We hope to serve you again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Ehh I give it a 5 out of 10
Well first thing is first there was no one at the front desk when I arrived check in is 3pm I was there a little after. Went out to get my stuff out the car finally someone comes out. When I got to my room everything looked great except for the stains here and there on the walls that are being avoided to clean I guess I wiped it down myself came out fine not sure what’s up with house keeping then. We only got 1 towel and 2 wash clothes there is 2 of us last I checked they do 2 towels barely any toilet paper in the bathroom had to go down and ask for some to make sure we didn’t run out in the middle of the night. The bed was beyond hard I felt like I was sleeping on a floor and the ac/ heat unit wasn’t working right it was scorching in that room. Then I paid 130 bucks a night to be put right below a family with kids all I heard all night was a child running back and forth like really why would anyone do that we had the last room left so of course I knew I was stuck with it. The breakfast was ok not as many options as I’m used too but it was a hot meal so I was good to go. On our last day there was a nasty smell coming from the bathroom it was just horrible like someone just pooped their pants or something it was to the point where we left early told the lady at the front desk about our stay and all I got was an oh well I’m sorry about that we are working on a remodel to make everything better. I get that but what about your current guests experiences vs when that’s done?
Stayed 2 nights in Dec 2023
Response from Chase H. on 19 Feb 2024
Thank you for relaying to us your experiences during your stay. I've read through your comments are recorded them in our internal log. I am sorry to see that your room was not up to the standards we hold ourselves to. I know that can be quite a frustration. Even more so when our staff makes comments such as that. I am sorry we were unable to help you during your stay and are committed to continous improvement. Our renovations, as mentioned, are ongoing and we expect these to be completed by the end Q1 or beginning of Q2 2024. We hope we can show you our improvements!

10/10 Excellent

mike, mansfield

Stayed 1 night in Dec 2023

8/10 Good

Charles

Stayed 1 night in Dec 2023

2/10 Terrible

Katy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Vinny

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! The staff were all very nice. The room was nice and breakfast was delicious!
Stayed 1 night in Dec 2023

6/10 Okay

Karen

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

mike, mansfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff great place
Stayed 4 nights in Nov 2023

4/10 Poor

Kyaw Yin

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
While the room was not properly cleaned, the coffee maker and microwave are put on the floor.
Stayed 1 night in Nov 2023
Response from Chase H. on 30 Nov 2023
Thank you for leaving us a review of your stay. Comments and scores like yours help us to improve our service constantly. We want to thank you for bringings these issues to light and we will work with our housekeeping team to ensure all maintenance work is properly documented.

6/10 Okay

Nicole

Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
When we arrived there were 3 other families trying to check in and no one was at the front desk for nearly 5 minutes. Once we got checked in and went to our rooms one of them smelled terrible. Like the prior guest had smoked 2 packs a day for a full week's stay. We didn't bother reporting it as we were only there for one night.
Stayed 1 night in Nov 2023
Response from Joanna V. on 30 Nov 2023
We thank you for leaving us a review of your stay with us. Comments from our guests let us know which areas we need to improve on and where we are doing great. Our front desk staff is hard at work ensuring all of our guests receive comfortable accommodations for everyone. I am sorry that we could not get this check-in done in a timely matter. I will continue coaching our front desk team to ensure we can deliver consistent, rapid service.

10/10 Excellent

Miroslav

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Great hot tub in room pleasant grounds nice breakfast
Stayed 1 night in Nov 2023
Response from Chase H. on 25 Nov 2023
Thank you for leaving us a review of your stay. We are very happy to see that you had a great stay. We hope that we can see you again!

8/10 Good

Ismael, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Chase H. on 25 Nov 2023
Thank you for visiting us. We hope we can see you again!

4/10 Poor

Keri

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chase H. on 25 Nov 2023
Thanks for staying with us! We hope to see you again...