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Reviews of TownePlace Suites by Marriott Leavenworth

2.5 out of 5
TownePlace Suites by Marriott Leavenworth
1001 North 4th Street, Leavenworth, KS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 172 out of 224 reviews" "
Rating 8 - Good. 29 out of 224 reviews" "
Rating 6 - Okay. 5 out of 224 reviews" "
Rating 4 - Poor. 8 out of 224 reviews" "
Rating 2 - Terrible. 10 out of 224 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Travelled with family
Liked: Amenities, property conditions & facilities
I love it
Stayed 2 nights in May 2024

2/10 Terrible

Amber

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in May 2024

10/10 Excellent

Joann

Travelled with family
Liked: Amenities
Clean, comfortable, stylish, nice breakfast and workout room! I’m very surprised that there were any negative reviews. It was excellent!
Stayed 2 nights in May 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room, and is convenient where it’s located for me and my boyfriend and the staff was all super friendly and easy going.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for where we were going
Stayed 1 night in Mar 2024

6/10 Okay

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Very noisy…outside traffic and slamming doors ... Smelled bad like curry …. All the time ! Staff was so good! But I will never stay there again
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. The staff was very nice and helpful. The only complaint is that the people above us sounded like they were running around all night, making it difficult to relax.
Stayed 1 night in Mar 2024

2/10 Terrible

Kathy

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked 2 king studio suites. The rooms were not available at check in so we were offered 2 rooms with 2 double beds after discussions and phone calls. One hotel room had a non functional room heater/air conditioning unit with an error code and a constant loud mechanical sound.. The front desk was aware of this problem and maintenance was on call to come fix it. But at 9:30 p.m. on a Sunday evening not likely to show up. We left the room and the hotel because there were no other rooms available. I was still charged for the room as per expedia non cancellation policy.
Response from Zach on 5 Mar 2024
Kathy, Thank you for bringing this to my attention. I apologize you experienced this during your stay. I have requested Expedia to issue you a full refund. Please allow 7-10 business days for this refund. If you have any questions, please let us know. A

10/10 Excellent

Sandra

Travelled with family
Stayed 3 nights in Feb 2024
Response from Zach on 5 Mar 2024
Sandra, Thank you for taking the time to let us know about your recent stay.

2/10 Terrible

Tricia

Stayed 1 night in Jan 2024
Response from Zach on 5 Mar 2024
Tricia, Thank you for providing feedback about your stay with us.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and convenient.
Response from Zach on 5 Mar 2024
Eric, Thank you for taking the time to share about your experience.

10/10 Excellent

ANDRE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Clean friendly and an excellent breakfast included
Stayed 4 nights in Dec 2023

10/10 Excellent

Quail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Will be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were good size with enough amenities. Shower was large with great water pressure. Morning breakfast was well prepared; Ms Vicki did a grand job. Not necessarily a complaint against this property but, since COVID, room servicing has diminished substantially in almost all hotels I’ve stayed. I’d really like to go back to the “good old days” however the room was very clean upon arrival.
Stayed 3 nights in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We was very pleased with our room, and everyone was very friendly
Stayed 4 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
As always a comfortable clean place while visiting family
Stayed 1 night in Oct 2023

10/10 Excellent

Tracey A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool could of been heated but room was great, mini stove full fridge was great no complaints.
Stayed 9 nights in Sep 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt, fast and efficient check by Rae. Beds are super comfortable with crisp fresh linen. Rooms set up like a studio apt with all of the comforts of home. Will definitely return!
Stayed 1 night in Sep 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
This wasn't a hotel room, it was an apartment with custom closets, full fridge, oven and dishwasher... stocked with pots pans plates, etc. Add the high end gym to work out in, laundry and a pool :' and you've got the perfect place to stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding
Stayed for a wedding. They let us check in early at 2:30 to get ready for 4pm wedding. They had everything! From iron to a fork! Very nice and fancy place to stay, would definitely stay here again
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Stayed 1 night in Aug 2023

10/10 Excellent

James, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was exceptionally clean, staff was friendly and efficient. The room was very comfortable and roomy.
Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Stayed 2 nights in Aug 2023

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay. The hotel looked pretty new and everything was clean. Breakfast was great!
Stayed 1 night in Jul 2023

10/10 Excellent

Lori

Stayed 1 night in Jul 2023

6/10 Okay

pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Confusion.
Oversold on 2 queen room even though I booked months ahead. Put us in a 1 king room which made for a very uncomfortable first night. Did not apologize at first but then stated we would be compensated which we were not. I asked for a two queen for second night and was granted one, but should have figured that out already when I stated we needed separate beds. Hotel was clean. Breakfast was good. Service was just ok.
Stayed 2 nights in Jul 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were an hour away from the location for a weekend tournament. We didn't make it to the @ 3 pm because of the game schedule by the time our last game ended it was 10:30 and we got there around midnight. Anthony was nice and checked us in with no problem.
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact that out bathroom door kept going closed. It would not stay open. Otherwise the room was awesome!
Stayed 1 night in Jun 2023

10/10 Excellent

taria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2023

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently Good
We have stayed here several times and it is always comfortable, clean and convenient. The bed puts me to sleept so fast- I want it in my house!
Stayed 2 nights in May 2023

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff to greet you at check in. Right off a main route in Leavenworth. Nice comfortable room w/ full kitchen. Plenty of restaurants within a 5 minute drive.
Stayed 1 night in May 2023

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Staff was very nice. Wed stay again!
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Aemillianna

Stayed 2 nights in Mar 2023

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Staff was very kind and helpful.
Stayed 2 nights in Feb 2023

8/10 Good

Ann

Stayed 3 nights in Jan 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to Stay in Leavenworth
I highly recommend booking a room at this hotel. The rooms are clean and comfortable. The staff is extremely pleasant.
Stayed 2 nights in Jan 2023

6/10 Okay

todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thingvivdidnt like about the stay was the stay was the pool was out of service was wanting to relax after the drive down
Stayed 1 night in Dec 2022

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I chose this hotel as it advertised it had a pool. It does have a pool, however we could not use the pool as the heater in the pool was broken and had been broken for 3- 4 months according to the rude desk staff.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, great staff!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time people are friendly
Stayed 5 nights in Nov 2022

10/10 Excellent

Bob, Irving

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Nov 2022

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022