Terletak di Ayia Napa, Olympic Lagoon Resort – Ayia Napa berada berhampiran pantai. Taman Air Ayia Napa merupakan tarikan popular kawasan dan keindahan semula jadi kawasan ini dapat dilihat di Pantai Makronissos dan Pantai Landa. Pantai Ayia Thekla dan Pantai Nissi adalah dua lagi cadangan tempat untuk dikunjungi. Pastikan anda tidak terlepas aktiviti luar menarik seperti denai kembara/berbasikal, menjelajah gua dan terjun udara. Layari panduan perjalanan Ayia Napa kami
Xylofagou - Ayia Napa Road, Ayia Napa, 5330
Tempat berdekatan
Pantai Makronissos
10 min berjalan kaki - 0.9 km
Pantai Nissi
12 min berjalan kaki - 1.0 km
Pantai Landa
5 min berjalan kaki - 0.5 km
Taman Air Ayia Napa
1 min memandu - 1.5 km
Marina Ayia Napa
2 min memandu - 2.3 km
Bergerak
Larnaca (LCA-Lapangan Terbang Antarabangsa Larnaca) - 37 minit memandu
Restoran
Coffee’n Bakes
19 min berjalan kaki
Coffee Berry
3 min memandu
Margherita
3 min memandu
Glasshouse lounge restaurant
17 min berjalan kaki
The Garden of Eden
12 min berjalan kaki
Tentang hartanah ini
Olympic Lagoon Resort – Ayia Napa
Mewah bagi hotel merangkumi semua berdekatan Pantai Landa
Terletak berdekatan Pantai Makronissos dan Taman Air Ayia Napa, Olympic Lagoon Resort – Ayia Napa menyediakan bar kolam, teres dan kedai kopi/kafe. Pengembara aktif boleh menikmati kelas aerobik, memanah dan racquetball/skuasy di hotel ini. Manjakan diri anda dengan rawatan muka, urut atau rawatan dan rias kuku tangan dan kaki di Serenity, tapak spa. Di 8 restoran di tapak, nikmati Makan malam, menu kanak-kanak dan masakan Itali. Nikmati kelab kesihatan serta aktiviti seperti bola tampar dan bola keranjang. Sebagai tambahan kepada taman dan taman permainan, tetamu boleh menyambung untuk akses Internet wayarles percuma.
Anda juga akan menikmati manfaat seperti:
6 kolam renang terbuka dan kolam renang tertutup, bersama dengan sungai mengalir malas (lazy river), gelongsor air dan kerusi lepak pantai
Percuma letak kenderaan sendiri
Sewa basikal, gelanggang tenis dan penjagaan anak yang dipantau (surcaj)
Bilik rawatan urut, perkhidmatan rencam dan bantuan pelancongan/tiket
Ciri-ciri bilik
Kesemua 314 bilik menampilkan keselesaan seperti penyaman udara dan jubah mandi, di samping sentuhan bermakna seperti Wi-fi percuma dan bar mini (dengan beberapa item percuma).
Lagi kesenangan di semua bilik termasuk:
Berbilang bilik mandi dengan tab mandi dan kelengkapan dandanan diri percuma
32-inci TV skrin rata dengan saluran digital
Balkoni, peti sejuk dan cerek elektrik
Butiran merangkumi semua
Hotel ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).
Makanan dan minuman
Makanan bufet, snek dan minuman terpilih disertakan
Makanan gourmet atau à la carte adalah terhad
Aktiviti darat
Kemudahan kecergasan
Bola sepak
Tenis
Bola tampar
Pelajaran/kelas/permainan
Aerobik
Hiburan
Hiburan dan aktiviti di tapak
Anugerah dan gabungan
Hartanah Diperakui Mesra Alam
Hartanah ini menyertai program Green Key (Foundation for Environmental Education), iaitu sebuah program yang mengukur kesan hartanah ke atas satu atau lebih daripada yang berikut: alam sekitar, komuniti, warisan budaya, ekonomi tempatan.
Tersedia di sesetengah kawasan awam: Wi-fi percuma
Tempat letak kenderaan dan pengangkutan
Tempat letak kenderaan sendiri percuma di tapak hartanah
Letak kenderaan sendiri di tapak adalah terhad
Makanan dan minuman
1 bar tepi kolam
1 kedai kopi/kafe
4 bar/ruang istirahat
8 restoran
Bar/deli snek
Kopi dan teh di kawasan umum
Tempat makan pasangan/peribadi
Restoran di tapak hartanah
Captain's Deck
Garibaldi Ristorante
Rock n Roll
Seven Orchids Pan Asian
The Greats
Aktiviti menarik
1 kolam renang tertutup
6 kolam renang terbuka
Bilik permainan/arked
Bola keranjang
Bola tampar
Gelongsor air
Kelab kanak-kanak
Kelab kesihatan
Kelas kecergasan
Kolam kanak-kanak
Memanah
Racquetball/skuasy
Sauna
Sewaan basikal
Spa perkhidmatan penuh
Sungai mengalir malas (lazy river)
Taman permainan
Tenis
Mesra keluarga
1 kolam renang tertutup
6 kolam renang terbuka
Aktiviti terselia untuk kanak-kanak (surcaj)
Bar/deli snek
Bilik permainan/arked
Gelongsor air
Kelab kanak-kanak (surcaj)
Kemudahan dobi
Kolam kanak-kanak
Penjagaan anak/bayi (surcaj)
Peti sejuk dalam bilik
Sungai mengalir malas (lazy river)
Taman permainan
Kemudahan
Kedai hadiah/gerai surat khabar
Kemudahan dobi
Meja/kaunter hadapan 24 jam
Peti besi di meja/kaunter hadapan
Salun rambut
Tempat simpanan bagasi
Perkhidmatan tetamu
Bantuan lawatan dan tiket
Kakitangan berbilang bahasa
Pakej lamaran/romantik
Pengemasan (harian)
Perkhidmatan cucian kering/dobi
Perkhidmatan perkahwinan
Perkhidmatan rencam
Porter/tukang angkut
Kawasan luar
Kerusi lepak tepi kolam
Payung kolam
Perabot luar
Taman
Teres
Spa perkhidmatan penuh
Bilik rawatan spa
Rawatan muka
Rias kuku tangan/kaki
Sauna
Urutan
Kebolehcapaian
Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
Laluan perjalanan mudah diakses kerusi roda
Lif
Lain-lain
3 tingkat
7 bangunan
Dewan sambutan
Kawasan merokok yang dikhaskan
Kemudahan bilik
Bilik tidur
Cadar disediakan
Bilik mandi
Bilik mandi persendirian
Jubah mandi
Kelengkapan dandanan diri percuma
Kertas tandas
Pengering rambut
Sabun
Selipar
Syampu
Tab mandi
Tuala disediakan
Hiburan
TV skrin rata 32-inci dengan saluran digital
Makanan dan minuman
Bar mini percuma (item terhad)
Cerek elektrik
Pembancuh espreso
Pembancuh kopi/teh
Perkhidmatan bilik terhad
Peti sejuk
Lain-lain
Meja
Penyaman udara
Peti besi
Telefon
Dasar
Daftar masuk
Masa mula daftar masuk: 14:00; Masa tamat daftar masuk: 12:00 tengah malam
Daftar masuk tanpa sentuh tersedia
Umur minimum daftar masuk - 18
Daftar keluar
Daftar keluar sebelum 12:00 tengah hari
Daftar keluar tanpa sentuh tersedia
Arahan daftar masuk khas
Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik
Pengubahsuaian dan penutupan
Hartanah ditutup antara 17 November dan 14 Mac.
Kaedah akses
Kaunter hadapan dengan kakitangan
Haiwan peliharaan
Haiwan kesayangan tidak dibenarkan
Kanak-kanak dan katil tambahan
Kanak-kanak adalah dialu-alukan
Jenis bayaran hartanah
Maklumat penting
Untuk makluman anda
Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit, kad debit dan wang tunai
Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, sistem keselamatan, alat pertolongan cemas, dan pengadang tingkap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
Perkara yang kami harus menyebut
Tempahan diperlukan untuk perkhidmatan urut dan rawatan spa; tempahan boleh dibuat dengan menghubungi hartanah sebelum ketibaan, menggunakan maklumat hubungan pada pengesahan tempahan
Soalan lazim
Adakah Olympic Lagoon Resort – Ayia Napa mempunyai kolam?
Ya, hartanah ini mempunyai kolam renang tertutup, 6 kolam renang terbuka dan kolam kanak-kanak. Satu daripada kolam renang ditutup secara bermusim setiap tahun dari 17 November hingga 14 Mac.
Adakah Olympic Lagoon Resort – Ayia Napa mesra haiwan kesayangan?
Tidak, haiwan kesayangan tidak dibenarkan di hartanah.
Berapakah fi parkir di Olympic Lagoon Resort – Ayia Napa?
Letak kenderaan sendiri adalah percuma di hartanah ini.
Apakah masa daftar masuk di Olympic Lagoon Resort – Ayia Napa?
Masa mula daftar masuk: 14:00; Masa tamat daftar masuk: 12:00 tengah malam.
Apakah masa daftar keluar di Olympic Lagoon Resort – Ayia Napa?
Daftar keluar adalah jam 12:00 tengah hari.
Adakah manfaat merangkumi semua tersedia di Olympic Lagoon Resort – Ayia Napa?
Ya, hartanah ini merangkumi semua. Aktiviti termasuk bola sepak, tenis, bola tampar dan banyak lagi.
Di manakah terletaknya Olympic Lagoon Resort – Ayia Napa?
Hotel yang mesra keluarga di Ayia Napa ini terletak berhampiran pantai, dalam jarak 1 bt (2 km) dari Pantai Landa, Pantai Makronissos, dan Pantai Nissi. Taman Air Ayia Napa dan Pantai Ayia Thekla juga dalam jarak 2 bt (3 km).
Bolehkah saya membatalkan tempahan saya secara percuma dan terima bayaran balik penuh?
Ya, hartanah ini menawarkan pembatalan percuma untuk kadar bilik tertentu, kerana fleksibiliti itu penting! Sila rujuk dasar pembatalan hartanah di laman kami untuk mendapatkan butiran lanjut tentang sebarang pengecualian atau syarat.
Ulasan
Olympic Lagoon Resort – Ayia Napa Ulasan
9.0
Hebat
Semua ulasan ditunjukkan daripada pengalaman tetamu sebenar. Hanya pengembara yang telah menempah penginapan dengan kami boleh menyerahkan ulasan. Kami mengesahkan ulasan berdasarkan garis panduan kami dan menerbitkan semua ulasan, positif atau negatif.Maklumat lanjutTerbuka dalam tetingkap baharu
9.2
Kebersihan
8.6
Lokasi
9.2
Kakitangan & perkhidmatan
9.2
Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 81 daripada 120 ulasan
10 - Cemerlang
81
Penilaian 8 - Baik. 26 daripada 120 ulasan
8 - Baik
26
Penilaian 6 - Boleh diterima. 6 daripada 120 ulasan
6 - Boleh diterima
6
Penilaian 4 - Lemah. 4 daripada 120 ulasan
4 - Lemah
4
Penilaian 2 - Teruk. 3 daripada 120 ulasan
2 - Teruk
3
Ulasan
Disahkan
10/10 Cemerlang
Arun Sheshadri
4 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely customer service hotel and location
Arun Sheshadri
Menginap 7 malam pada Mac 2026
Disahkan
10/10 Cemerlang
Janine
12 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Highly recommend the Fisherman’s Village part of the resort. Only thing that I could fault was the swimming pool was not heated so not useable in April.
Janine
Menginap 7 malam pada Apr 2026
Disahkan
10/10 Cemerlang
Bella A
23 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved it here! There is good WiFi with unrestricted devices. Staff are absolutely the best - especially adults pool bar - Stavros and team. Even provided a menu in larger print. Hahaha- good communication- deffo returning . Didn’t try the lazy river - next time.
Bella A
Menginap 2 malam pada Apr 2026
Disahkan
8/10 Baik
Naomi
11 Nov 2025
Sukakan: Kakitangan & perkhidmatan, kemudahan
Fun resort to stay at
Naomi
Menginap 2 malam pada Nov 2025
Disahkan
10/10 Cemerlang
Peter
29 Nov 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Fantastisk Hotel 😊
Peter
Menginap 7 malam pada Nov 2025
Disahkan
10/10 Cemerlang
Bernd Roland
19 Okt 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Perfekter Urlaub, sehr freundliches Personal.
Bernd Roland
Menginap 8 malam pada Okt 2025
Disahkan
10/10 Cemerlang
Kaitlin
29 Nov 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We had a really lovely time here for my husbands birthday. The staff kept great communication with me beforehand to make sure we were all set for my husbands birthday. The staff were kind, caring and attentive. The property was clean and well kept. Over all a great place for a family vacation.
Kaitlin
Menginap 3 malam pada Nov 2025
Disahkan
10/10 Cemerlang
Jig
26 Nov 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Has all the facilities you expect, bit far away from town centre.
Jig
Menginap 6 malam pada Nov 2025
Disahkan
10/10 Cemerlang
Amanda Caroline
15 Ogo 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff are soo friendly, especially Andrea (breakfast and The Greats restaurant) and Veronika (who made sure we had drinks through out the day) and the swim up rooms in Fishermans wharf were so convenient.
Amanda Caroline
Menginap 7 malam pada Jul 2025
Disahkan
10/10 Cemerlang
Angelika Maria
15 Nov 2025
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Zimmer, Sauberkeit und die Freundlichkeit des Personals. Anfragen/Bitten wurden umgehend aufgenommen beziehungsweise umgesetzt. Tolles Konzept
Angelika Maria
Menginap 8 malam pada Nov 2025
Disahkan
10/10 Cemerlang
Vanitha
26 Ogo 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I had an amazing stay at this gorgeous resort 😍
Vanitha
Menginap 6 malam pada Ogo 2024
Disahkan
10/10 Cemerlang
Willesha
24 Nov 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great!
Willesha
Menginap 5 malam pada Nov 2024
Disahkan
2/10 Teruk
Barakat
21 Jul 2025
Tidak sukakan: Kakitangan & perkhidmatan
Most of the staff at this property are extremely rude and should not be employed in hospitality. Despite how nice the resort is I wouldn’t stay here again
Barakat
Menginap 1 malam pada Jul 2025
Disahkan
10/10 Cemerlang
Richard
27 Nov 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This is one of the best hotels I've ever stayed in. The staff are absolutely fantastic, the food was excellent for onsite buffet and restaurants and the hotel itself is in excellent condition.
The only minor challenge was the pool was pretty cold but then again we were there in November.
Other than that, a fantastic place to take a holiday.
Richard
Menginap 10 malam pada Nov 2024
Disahkan
10/10 Cemerlang
Jodie
6 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We have absolutely loved our stay at Olympic lagoon. The food and drinks are amazing, the staff can’t do enough for you. The kids entertainment is on all day and the evening shows are fantastic. We also ate at the seven orchards restaurant and again the food and staff were amazing. Really recommend this hotel will definitely be returning.
Jodie
Menginap 4 malam pada Apr 2024
Disahkan
10/10 Cemerlang
cheryl
4 Apr 2016
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Olympic lagoon hit with the whole family
Very good hotel, good food, excellent service. Not 5 star, but very good 4 star. I visited with 3 teenagers and 2 pver 65's, there was something for everyone we all had a lovely holiday
cheryl
Disahkan
10/10 Cemerlang
Cerys
10 Sep 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Amazing hotel! Lovely rooms, everything spotlessly clean. Everybody is so friendly, helpful and attentive. Swimming pool delightful. Food in the buffet restaurant and snackeria brilliant, highly recommend the apple martinis! Would give the Cypriot restaurant a miss unless you have a strong stomach - a taster menu so you don’t get to choose what comes out.
Cerys
Menginap 5 malam pada Sep 2023
Disahkan
10/10 Cemerlang
Bella
27 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great hotel
We stayed in fisherman's village in May '24.
Great hotel, good choice of restaurants and very nice food.You can book restaurants via app ,but if there is no availability, just go to the restaurant and book it direct,they will fit you in.
Service is Outstanding.Special thanks to cleaner Elena and waiter Veronica.Both ladies work very hard and always have smile on their faces.
We definetely will go back.
Bella
Menginap 7 malam pada Mei 2024
Disahkan
2/10 Teruk
Pengembara yang disahkan
17 Okt 2024
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Too much noise in the rooms.
Pengembara yang disahkan
Menginap 4 malam pada Okt 2024
Disahkan
8/10 Baik
Steven
9 Jul 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The truth about this property is that it is a good 4 star hotel. Buffet restaurant quality and selection is more 3 / 3.5 star. Asian, Cypriot and great Great restaurants very good but Asian excellent. Evening shows very good quality in good venue. As good member in family suite our room faced car park and motorway very disappointed. I would not return or recommend this hotel based on our experience. Room was not like pictures we had bunk beds in the room…. Overall pretty disappointed.
Steven
Menginap 7 malam pada Jul 2023
Disahkan
8/10 Baik
Susan
15 Mei 2025
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Had an unfortunate start on arrival when I was told the hotel had experienced a maintenance issue and they couldn’t give me a room until the following day as there was 100% occupancy. To but a long story short, I ended up having to share with my daughter, son-in-law and two infants. We all had a sleepless night. They diid refund us the first night but I didn’t have a room until after midday the following day so I couldn’t unpack or shower. There was no management on duty to deal with the matter. It was really poor treatment by a 5 star hotel. The location of the hotel, between two noisy roads was not great. There wasn’t anywhere safe to take the kids for a walk so we were really confined to the hotel complex. Which was fine for 9 days as the pool facilities were very good. Fabulous for little ones. Food was excellent. Staff were very helpful and friendly.
Susan
Menginap 10 malam pada Mei 2025
Disahkan
8/10 Baik
Tanya
11 Apr 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful hotel and resort with sprawling green trees and walkways. The staff service was absolutely impeccable from the moment of arrival until minute ofcdeparture. A drink/wet towel on arrival and 2hr extended stay with lunch was just what we needed. Dining leader R. Merlo had the most inviting smile/spirit for customers; always serving you with pleasure. My 15yr old son and I loved the open buffet and the variety of food they offered each meal. We ate breakfast and dinner there for 5 days although there was option to reserve a table at the 4 beautiful restaurants they have onsite. My very athletic teenager likes to eat and preferred the buffet variations vs set menu; although the desserts left more to be desired. I enjoyed the onsite gym; great size with everything I needed to keep fit. The only areas that were not good for us were the pools…they were ice cold end of Mar/early April. The indoor pool was a tad warmer but still cold to me. The daily activities were based on the people being in the pool so they were nonexistent. The few outside of the pool were poorly attended and not exciting as well (frisbee throw, archery table tennis) in the context of how they were being ran. Things like yoga on the lawn, dance aerobics, bingo or something could’ve been given since the water was way too cold for anyone to use. We loved the soccer and basketball court they have on ground as my son loves to play; although we didn’t know to get the balls we needed a key from the Spa room.
Tanya
Menginap 4 malam pada Mac 2025
Disahkan
10/10 Cemerlang
L
5 Jul 2023
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fantastic stay
Just back from a fantastic stay at Olympic Lagoon.
What a great well run resort.
We had a Family Suite which had a King bed and twin beds in. The room facilities were really good apart from the mini bar. No idea why they couldn't pop in a few beers and some wine. However there were dressing gowns, slippers, a safe, teas and coffee, a hairdryer, iron and ironing board. There was excellent WiFi throughout the resort.
The food options here were really good. The buffet had such a great choice at all meals. For breakfast you could order pancakes or omelettes at your table. Apart from that a selection of most things you could think of. For lunch the sushi was lovely and we had some every day. We went to 2 of the a la cartes that you need to book in advance. We found some availability but you probably need to book these as soon as you arrive. They did offer to do it at Guest Services for us but we did it online.Captains Deck was the Cypriot restaurant and we found it a bit hit and miss. Quick service though so we didn't eat as much as we would have liked as the plates were piling up. Garibaldi's was the Italian restaurant and the food there was lovely. We had a 9.00 pm booking though and ended up rushing through our meal as there was no-one left there apart from us and the staff understandably seemed keen to close up.
The pool bar staff were absolutely amazing. They were all so efficient often taking and making 3 or 4 different orders at a time. They were also really flexible at mak
L
Menginap 4 malam pada Jun 2023
Disahkan
8/10 Baik
Una
16 Okt 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice but a few flaws
This is quite an amazing hotel with regards to facilities, choice of food and drink, comfort and general ambience. However there were a few things which made me question the professionalism. Firstly 2 days before my arrival i reciver an email saying that despite me booking my holiday over 6.months ago, that there was no room for me and i would be allocated a room at another hotel 7km away. I rang Cyprus to question this (from the UK) and was told reservations go home at 4pm and there was no duty manager. This is the 3rd year of attending this hotel, where i meet up with other family members who live in the Middle East. So half way for us both, so i was very stressed and upset. I had to get my daughter to intervene and luckily a few hours before my flight i had an email confirming my room was avaialable, but it was 48 hours of stress that i could have done without. Secondly, the "spa" onsite is awful. I had a pedicure, which was done in what seemed like their staff room. There was a member of staff eating her lunch and on the phone whilst all their handbags, shopping bags and food was just left on the manicure station. I wasnt asked if i wanted a drink and despite asking for the full pedicure i was just given a very bad polish. I couldnt wait to get out. Also the onsite shop, although very well equipped and lovely staff, is very tiny for the size of the hotel. And when i checked out i wasnt even asked if i had a good time or thanked for the return of the keys.
Una
Menginap 4 malam pada Okt 2024
Disahkan
4/10 Lemah
Julie
17 Sep 2023
Sukakan: Kebersihan, kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
We were asked what time we would arrive, we told them 3pm and we were virtually on the dot, check in was taking a little while and then we were told they had a “ nice room “ for us but unfortunately due to a late checkout it wouldn’t be ready until 19.30 that evening, they gave us another room upstairs ( we were staying in the Fisherman’s village) this was a very disappointing start as we felt we couldn’t settle in , but thought at least we should be able to secure a late check out ourselves when we left.
We were told they couldn’t tell us until the evening before - again left in limbo.
Eventually when we asked they said they were fully booked and we couldn’t have the same service essentially , the staff member said to check in the morning ( clearly wanted to pass the buck) after complaining to Expedia we received a phone call next morning , as a gesture of goodwill from management we could after all have a late check out , miraculously .
Food was often cold and repetitive .
Majority of staff were rude with few exceptions , made to feel things were too much effort , asked for some fresh milk as it was off at breakfast and a cup as we had already poured it into our coffee , the server rolled his eyes and audibly huffed as he took it away.
Exceptions were Veronika around the pool who remembered what drinks we liked and when and Elena the housekeeper.
The bathroom would flood from under the bath when we showered .
Room was clean but pillows were very lumpy.