Pillow-top beds, desk, blackout curtains, iron/ironing board

Reviews of La Quinta Inn by Wyndham Laredo I-35

2.5 out of 5
La Quinta Inn by Wyndham Laredo I-35
3610 Santa Ursula Ave, Laredo, TX

Reviews

7.0

Good

Rating 10 - Excellent. 578 out of 1680 reviews" "
Rating 8 - Good. 369 out of 1680 reviews" "
Rating 6 - Okay. 275 out of 1680 reviews" "
Rating 4 - Poor. 209 out of 1680 reviews" "
Rating 2 - Terrible. 249 out of 1680 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jose

The conditions of the mattress beds.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Jose,We appreciate your feedback concerning the condition of the mattress beds. Your comments are valuable in helping us improve our accommodations for future guests. Should you have any further concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean people is very nice.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Luis,We are delighted to hear that you found the room clean and our staff friendly during your stay. Your feedback is truly appreciated. If you have any further comments or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!!...fast and easy check in....great all around
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Frank,We're glad to hear you had a positive experience with our staff and enjoyed a smooth check-in process. Your feedback is valued, and we hope to welcome you back in the future for another great stay.

10/10 Excellent

david de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello david de,We are elated to hear you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future!

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Thank you and hope to see you soon.

4/10 Poor

Michelle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel with no customer service.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Michelle,We take all feedback seriously and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for improvement. Thank you for sharing your experience with us.

6/10 Okay

daisy

Business traveller, Travelled with group
Did not like the area
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello daisy,We regret to hear you weren't satisfied with the location of our hotel. Your feedback is valuable to us for potential future improvements. We recommend researching the area before booking next time to ensure it meets your preferences. Thank you for staying with us.

10/10 Excellent

Michael, Buda

Stayed 1 night in Mar 2024
Response from Manager on 8 May 2024
Hello Michael,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

Emilia

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Manager on 8 May 2024
Hello Emilia,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Martín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Martín,Thank you for sharing your positive feedback with us! We are delighted to hear that you had a great experience during your stay. Our team strives to provide excellent service to all our guests. Should you have any further comments or suggestions, please don't hesitate to contact us.

2/10 Terrible

Ivonne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was filthy dirty.
Stayed 4 nights in Apr 2024
Response from Manager on 3 May 2024
We apologize for the inconvenience.

4/10 Poor

LUIS

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Habitación sucia, baño sucio, tina vieja y sucia, el agua no drenaba, pedí un cambio de habitación y el de recepción no quiso, dijo que ya es la que le indicaba el sistema, el ruido en el exterior es demasiado, el negocio de a un costado tenía prendido un generador a media noche, desayuno que ofrecen es muy limitado!
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello LUIS, We regret to hear about your experience. Please note that guest satisfaction is our priority. We recommend reaching out to the management team directly to address your concerns further. Your feedback is important for us to improve our services.

10/10 Excellent

Roy

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Liked everything no complaints Very clean and quiet Stay here every time we deliver in Laredo Never disappointed Friendly staff
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Roy,We are delighted to hear that you enjoyed your stay with us and appreciated our clean and quiet facilities. It's fantastic to know that you are a frequent guest and always have a positive experience. Our team works hard to provide excellent service, and we are thrilled that you found them friendly. Thank you for sharing your feedback with us and we look forward to welcoming you back on your next visit to Laredo.

4/10 Poor

Yolanda

Travelled with family
Everything was terrible,nasty
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Yolanda, We regret to hear your experience did not meet expectations. We encourage guests to contact our management to address any concerns directly. Thank you for sharing your feedback.

2/10 Terrible

Rigo

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had a dead roach next to our bed, water was coming out of the toilet’s plumbing and the rooms smells alot like humidity. A car alam was going off all night and I can’t say we had a good experience.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Rigo, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Jose J, Humble

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
even after having a late check in ( 2 am ) of next day , my reservation was firm , and treated me very nice while checking in.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Jose J,We're glad to hear you had a pleasant check-in experience even with the late arrival. Our team always strives to provide excellent service regardless of the time. We appreciate your positive feedback and hope to welcome you back in the future.

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Salvador,We're thrilled to hear you had a pleasant stay with us! If you have any further insights to share, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and smelled good. Very clean and well established place.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Bethany,We are delighted to hear that you found our hotel comfortable, clean, and well-established. Our team takes pride in maintaining a high standard of cleanliness and comfort for our guests' satisfaction. Your positive feedback motivates us to continue providing excellent service.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and quiet place.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello William,We are pleased to hear that you found our hotel to be clean and quiet during your stay. Our team works hard to maintain a high standard of cleanliness and provide a peaceful environment for all our guests to enjoy. If you have any other feedback or suggestions, please don't hesitate to reach out to us.

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for 3 nights, we had no problems at all. Great stay.
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jennifer,We are delighted to hear that you had a wonderful experience during your stay at our hotel. It is our aim to provide all our guests with a comfortable and enjoyable visit. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Hank

Business traveller, Travelled with partner
Things broke in rooms left unrepaired. Poor maintenance on the outside. However front desk staff very good.
Stayed 12 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Hank, We appreciate your feedback on our front desk staff and will address the maintenance concerns raised to enhance our services for future guests. Your comments are valuable to us as we strive to improve our overall guest experience. If you have any further details to share, please contact our management team directly.

8/10 Good

Jesus Fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient and location
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jesus Fernando,Thank you for sharing your feedback with us. We appreciate your comments and are glad you found our location convenient. We always strive to provide a positive experience for all our guests. If you have any more comments or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Laura

Liked: Property conditions & facilities
Need more different food in it for breakfast.
Stayed 1 night in Feb 2024
Response from Manager on 19 Apr 2024
Hello Laura,Thank you for sharing your feedback with us. We appreciate hearing your thoughts on the breakfast offerings and will pass your suggestions along to our team for consideration. We strive to continually improve our services to enhance our guests' experiences.

10/10 Excellent

Jesus

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Jesus,We're delighted to hear you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Vanessa

Travelled with family
Liked: Amenities, property conditions & facilities
love it
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Vanessa,We are thrilled to hear that you loved your stay with us! Our team works hard to ensure all our guests have a wonderful experience. If you have any feedback or suggestions for future visits, please don't hesitate to reach out.

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine , only the air condition sometimes its smells like watery
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Vanessa,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our maintenance team for further review. We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and location. Room was very clean, loved the mirror with the lightening.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Marlene,We are delighted to hear that you enjoyed our hotel's convenient location and affordable rates. It's wonderful to know that you found your room clean and appreciated the modern amenities. We strive to provide a comfortable stay for all our guests. Thank you for sharing your positive feedback with us.

10/10 Excellent

Antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Antonio,We are delighted to hear that you appreciated our customer service during your stay. Our team strives to provide exceptional service to all our guests. If you have any further feedback or suggestions for us, please do not hesitate to contact our management team.

10/10 Excellent

Tamra, Middleton

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room had been recently renovated and was very clean. The property itself needs some updating, but was very conveniently located for my needs.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Tamra,We appreciate your feedback on the cleanliness of our renovated rooms. We take note of your comments about the property and will consider them for future improvements. It's great to hear that our location was convenient for you during your stay. Thank you for taking the time to share your experience with us.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a musty overpowering smell. The duvet covers were stained and the towels were discolored.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Angela, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.

6/10 Okay

Luis

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Luis,We regret to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any issues you encountered during your stay. We value your feedback and would like the opportunity to address any concerns you may have.

4/10 Poor

Edward

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
We apologize for the inconvenience.

2/10 Terrible

Jose

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There where prostitudes waiting for men out there door and walking on parking lot. Men that were just walking aroung and checking your vehiculs. Loud noises all night
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Jose, We take the safety and comfort of our guests very seriously and regret to hear about your experience. It's important to report any disturbances or concerns to our management during your stay so appropriate action can be taken. Your feedback will be shared with the team for further review and improvement of our security measures.

2/10 Terrible

Rodolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights and never got clean sheets after the first night! No laundry service ! But you definitely get what you paid for and coffee ran out!
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Rodolfo, We apologize for any inconvenience caused during your recent stay. Our team strives to provide a comfortable experience for all guests. Your feedback has been noted for future improvements. We recommend reaching out to management directly for further assistance with your concerns.

8/10 Good

Ernesto

Travelled with partner
I had to return my key three times because it did not work. The next morning my wife and I went to get coffee and there was no coffee at 7 AM. We had to get next-door at Denny’s just to eat breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Ernesto,We apologize for the inconvenience you experienced with your room key and the availability of coffee. Your feedback will be shared with our team for improvement. We hope this isolated incident won't deter you from considering a future stay with us.

8/10 Good

Donald

Travelled with family, Business traveller
N/A
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Donald,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities
the air conditioning smell when it was atound 75 the temperatures
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Vanessa,We appreciate your feedback regarding the air conditioning and will share it with our team for review and improvement. Please feel free to contact our management team directly to discuss your experience further.

4/10 Poor

Angelica

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Angelica, We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly with any specific feedback you may have so we can address it accordingly. We hope to welcome you back in the future for an improved stay.

8/10 Good

Olga

Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Olga,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for another memorable experience at our hotel.

4/10 Poor

Adamary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sink water not working and tv didn’t work either.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Adamary, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we have shared it with our team for further improvements. If you have any further concerns, please don't hesitate to reach out to our management team.

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Jose,We are thrilled to hear that you had an excellent stay at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome all around!!....period!!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Frank,We are delighted to hear you had a fantastic experience with us! Thank you for choosing our hotel for your stay. We hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

YAHAIRA, LAREDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello YAHAIRA,Thanks for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Again thank you so much, waiting to serve you again!

8/10 Good

Angelica

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Angelica,We're thrilled to hear you had a pleasant stay with us! Should you have any concerns or feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

4/10 Poor

Cas

Business traveller
Disliked: Property conditions & facilities
Room smelled like old cigarettes and urine. Property was difficult to get into. Thankful I only needed to stay there 1 night or I would have went somewhere else.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Cas,We value your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with the appropriate team for further review. We strive to provide a comfortable environment for all our guests. Thank you for bringing this to our attention.

10/10 Excellent

Francisco J

Stayed 1 night in Mar 2024
Response from Manager on 11 Apr 2024
Hope to see you real soon.

4/10 Poor

Alfredo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Alfredo,We appreciate you sharing your feedback with us and apologize that your experience did not meet expectations. Should you have any concerns, we encourage you to reach out to our management team directly for further assistance. Thank you for staying with us.

10/10 Excellent

Luis Roberto, Lincoln Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They are remodeling the hotel
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Luis Roberto,We appreciate your feedback regarding the ongoing remodeling at our hotel. We strive to enhance our facilities to provide an improved experience for our guests. We hope you will consider staying with us again in the future to enjoy the upgraded amenities.

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Adrian,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Should you wish to discuss your stay further, please don't hesitate to contact our management team. Your input helps us continue to improve our services for all guests.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Maria, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback so we can address your concerns. Your satisfaction is our top priority.