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"The lighting was apalling! Mirrors in dark corners or bad light. Had to use a torch in the restaurant to be able to read tge menu. Everything black or dark grey which gave a very uncomfortable atmosphere. Most importantly wee were not told about tge major traffic diversion!!! It took us 2 1/2 hours from Bruges to find tge hotel!!! I used to be a regular client but this experience was apalling for such an expensive and well known chain! Also not enough tea bags or milk in the room for 2 days for 2 people. Very dissatisfied!!"

"Beautiful and unique property. Wonderful staff and comfortable beds."

"The hotel is in a fantastic location and the staff are very helpful. The rooftop bar has a great view but is not open on sundays if that’s your travel day. "

"I grateful for the gentleman I think his name was Jerome? to have checked me into earlier than planned after my arrival from London, UK. I was impressed with how clean my room was."

"A good location close to the main train stations. Check in was seamless and staff on the desk were friendly. Room was perfectly acceptable at the price point and it worked for our overnight stop over."

"Hotel could do with a revamp. No one on reception when I arrived at 9.30. Waited for 10 minutes. Kitchen closed. No food options. Charged additional €12 to park. Just include in the price."

"Upon arrival the room wasn’t prepared but was remedied quickly. The room was spacious and included a dining table and chairs. Bed was ok, not super comfortable. Cleaning was ok, I noticed things that were missed. There were a few coffee pods and tea. It had a bathtub which was great. Location was excellent, mall and train station right across the street. A buffet breakfast was available but we didn’t partake. Overall it was ok."

"Breakfast, had a continental sway but with sufficient variation to please most."

"Nice clean room which faced the train station. A bit noisy due to the activity at the station. Excellent location. Close to the old city and many restaurants. Excellent breakfast! The only complaint we had was a slight urine smell behind the toilet."