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Reviews of Tru by Hilton Lancaster East

2.5 out of 5
Tru by Hilton Lancaster East
2320 Lincoln Hwy E, Lancaster, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually best hotel i stayed at esp for the price. From CT. So cute and comfy. The blankets were comfy which is unseal for hotel lol. The soap was cool and was extremely clean for a pet friendly place which was a huge plus bc brought puppy, they even had bowls and treats so cute. Pool was quiet and nice too. Just wish provided a cheap razor bc I didn’t know was a pool there too lol. Breakfast was pretty good too. Snack and drink options weren’t the best in my opinion but still did the job and lots right next door too if don’t like what they have lol. Wayyy better than all hotels I’ve stayed at. I think liked even better than the fancy casino hotels honestly. Will always book here if visit PA again. Best area too
Stayed 2 nights in Apr 2024
Response from Katie on 7 May 2024
Thank you for your feedback!

10/10 Excellent

Sharri R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying at the Tru by Hilton. We enjoy the shows at The American theater just down the road. The staff is always very friendly & courteous. The room provides just what you need for a short or extended stay. The free breakfast is very good, but there is an IHOP across the street & a Cracker Barrel down the street if your want something different. I would highly recommend it to anyone.
Stayed 1 night in May 2024
Response from Jen on 6 May 2024
Thank you for staying with us

2/10 Terrible

Garry, Nicholasville

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff extremely unprofessional and did not communicate.
Stayed 1 night in Apr 2024
Response from Jen on 29 Apr 2024
Thank you for your feedback.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about this hotel is that the front desk people are so very welcoming very friendly and super nice. The dining room area is always nice and clean, hallways and elevator are always clean. And the room very clean.
Stayed 2 nights in Apr 2024
Response from Tru Team on 28 Apr 2024
We are so happy to hear you enjoyed your stay with us here at the Tru Claudia! We appreciate your feedback and hope to see you again.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Issac was amazing! Excellent customer service Pleasant welcome attentive. Will be back again!
Stayed 1 night in Apr 2024
Response from Tru Team on 28 Apr 2024
Thank you for staying with us Jenny, we are so glad you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Jarred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was close to everything, indoor pool worked out great for the kiddos, and most importantly was dog friendly:)
Stayed 2 nights in Apr 2024
Response from Tru Team on 26 Apr 2024
Thank you staying with us at the Tru by Hilton Lancaster East, Jarred. We appreciate your feedback!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deana at the desk was simply perfect. Very professional and sold the Tru experience.
Stayed 1 night in Apr 2024
Response from Jen on 24 Apr 2024
Thank you for staying with us!

10/10 Excellent

Eun Young

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so clean and receptionist is so kind.
Stayed 1 night in Apr 2024
Response from Tru Team on 24 Apr 2024
Thank you so much for staying with us Eun, we appreciate your feedback!

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tru Team on 22 Apr 2024
Thank you for staying with us at the Tru Faith, we appreciate your feedback and look forward to seeing you again!

8/10 Good

Joelene

Liked: Staff & service
The hotel was clean and in a convenient location. Did not like hotel food option. But was overall a good stay.
Stayed 2 nights in Apr 2024
Response from Becca on 3 May 2024
Thank you for your feedback!

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and painless. All of the staff that we dealt with were very pleasant. The free breakfast was pretty decent. The run was clean but small. The pool was warm. We only stayed one night so it served our purpose. I would definetly consider staying there again!
Stayed 1 night in Apr 2024
Response from Katie on 21 Apr 2024
Thank you for your feedback!

8/10 Good

Catherine

Stayed 2 nights in Apr 2024
Response from Katie on 21 Apr 2024
Thank you for staying with us!

10/10 Excellent

Damaris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 1 night in Apr 2024
Response from Tru Team on 19 Apr 2024
Thank you for staying with us Damaris, we appreciate your feedback! We are happy to hear you enjoyed your stay and we hope to see you again.

6/10 Okay

Princess

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel was pretty , staff was very friendly but the rooms do need a few touch ups … the doors were chipped the floors could’ve been cleaner
Stayed 1 night in Apr 2024
Response from Tru Team on 19 Apr 2024
Thank you staying at the Tru with us Princess! We will address all your comments with our team in hopes to provide an even better experience. We hope to see you again!

8/10 Good

Cheryl-Lynn

Travelled with partner
Nice modern and different
Stayed 1 night in Apr 2024
Response from Tru Team on 19 Apr 2024
Thank you for staying with us Cheryl-Lynn, we appreciate your feedback!

2/10 Terrible

Belinda

Business traveller
Disliked: Cleanliness, staff & service, amenities
I found what looks to be pubic hair on sheets and pillows. I had to go downstairs to let staff know. Due to them being short staffed, the gentleman gave me fresh sheets and pillow cases to put on bed.
Stayed 1 night in Apr 2024
Response from Jen on 19 Apr 2024
Thank you for your feedback

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
It was near to my conference hotel--which was filled.
Stayed 1 night in Apr 2024
Response from Jen on 18 Apr 2024
Thank you for staying with us

8/10 Good

Jiao Zhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location. Many restaurants nearby and a Tanger outlet 2 mins drive away. Staff are nice.
Stayed 1 night in Apr 2024
Response from Katie on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Mkhai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Simple
Stayed 1 night in Apr 2024
Response from Katie on 14 Apr 2024
Thank you for staying with us!

8/10 Good

Donna

Stayed 1 night in Apr 2024
Response from Katie on 5 May 2024
Thank you for your feedback!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly and helpful. Our room was immaculate, as were all of the common areas. Our stay was excellent. Highly recommend this hotel. Will stay here again if I come back to this area.
Stayed 2 nights in Apr 2024
Response from Katie on 13 Apr 2024
Thank you for your feedback!

8/10 Good

Safiyaah

Travelled with family
Liked: Amenities
The 2nd floor hallway had a mildew smell.
Stayed 1 night in Apr 2024
Response from Katie on 13 Apr 2024
Thank you for your feedback!

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near theaters
Stayed 1 night in Apr 2024
Response from Tru Team on 10 Apr 2024
Thank you for your feedback Jorge!

10/10 Excellent

C.J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff guy was great. Great spot to stop in to see the Amish country.
Stayed 1 night in Mar 2024
Response from Jen on 5 Apr 2024
Thank you for staying with us

4/10 Poor

Eric, Lancaster

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud, constant semi-truck and traffic noise from the Lincoln highway that is about 50 feet from the hotel building. Was almost impossible to get sleep
Stayed 1 night in Apr 2024
Response from Jen on 3 Apr 2024
Thank you for your feedback

10/10 Excellent

Nisha

Travelled with family
Liked: Amenities
I love the hotel but I did not like the fact that there were dogs allowed in the hotel. The elevator always had a smell . Had I known it was pet friendly I would not have stayed here :
Stayed 1 night in Mar 2024
Response from Katie on 2 Apr 2024
Thank you for your feedback!

6/10 Okay

Stefanie

Stayed 1 night in Mar 2024
Response from Becca on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Check-in staff seemed a bit slow.
Stayed 4 nights in Mar 2024
Response from Katie on 1 Apr 2024
Thank you for staying with us!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice breakfast. Family friendly.
Stayed 2 nights in Mar 2024
Response from Katie on 1 Apr 2024
Thank you for staying with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room w as super clean, very friendly staff
Stayed 1 night in Mar 2024
Response from Becca on 29 Mar 2024
That is wonderful to hear, thank you for your feedback!

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Becca on 29 Mar 2024
That is wonderful to hear, thank you for your feedback!

8/10 Good

Joe

Travelled with partner
Liked: Amenities
The room was smaller than I expected. Stayed 2 nights. The hot water in the bathroom was non existent until we complained and then suddenly it had hot water. Only gave 3 towels per room. Should be 4. The breakfast was okay. I think hotels should try to serve real food instead of that stuff they have trucked in. Our room was in the front of the property. Too noisy with the trucks and motorcycles going up and down the road. Next time will find a hotel off the main drag
Stayed 2 nights in Mar 2024
Response from Jen on 25 Mar 2024
Thank you for your feedback

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the complimentary breakfast ,Stacy at the front desk and Isaac were great and the vibe and atmosphere was great .Great stay hands down.
Stayed 4 nights in Mar 2024
Response from Katie on 23 Mar 2024
Thank you for your feedback!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Beds were comfortable. Plenty of room to sit for breakfast.
Stayed 1 night in Mar 2024
Response from Jen on 22 Mar 2024
Thank you for staying with us

6/10 Okay

Webb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tru Team on 17 Mar 2024
Thank you for your feedback!

10/10 Excellent

Donna

Travelled with group
Liked: Property conditions & facilities
Very clean and personable people
Stayed 2 nights in Mar 2024
Response from Katie on 16 Mar 2024
Thank you for staying with us!

8/10 Good

LATASHIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional Hospitable staff members on every shift.
Stayed 1 night in Mar 2024
Response from Katie on 14 Mar 2024
Thank you for staying with us!

10/10 Excellent

Constance

Stayed 1 night in Mar 2024
Response from Jen on 31 Mar 2024
Thank you for staying with us

10/10 Excellent

leanne, furlong

Liked: Cleanliness, staff & service, property conditions & facilities
Contemporary with a nice lobby and excellent staff. But so noisy from the road and trucks. Request the back side of the hotel!!!!
Stayed 1 night in Mar 2024
Response from Tru Team on 5 Mar 2024
We appreciate your feedback Leanne! We are so happy to hear you enjoyed your stay with us. We will address your comments concerning road noise with management.

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2024
Response from Katie on 24 Mar 2024
Thank you for staying with us!

10/10 Excellent

Victoria

It was a great stay.
Stayed 2 nights in Mar 2024
Response from Katie on 4 Mar 2024
Thank you for staying with us!

10/10 Excellent

Bianca

Stayed 1 night in Dec 2023
Response from Katie on 4 Mar 2024
Thank you for staying with us.

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Issac was the perfect front desk clerk,
Stayed 1 night in Feb 2024
Response from Jen on 3 Mar 2024
Thank you for staying with us

10/10 Excellent

Maria De los Ángeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place..
Stayed 4 nights in Feb 2024
Response from Katie on 2 Mar 2024
Thank you for staying with us!

8/10 Good

alan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The woman at the front desk was super polite, nice, and very helpful. The place could use a little love to the interior but overall a good place
Stayed 1 night in Feb 2024
Response from Katie on 25 Feb 2024
Thank you for your feedback!

10/10 Excellent

Justin, berlin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice
Stayed 2 nights in Feb 2024
Response from Becca on 6 Mar 2024
Thank you for your feedback!

8/10 Good

Petra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to get around, the pool and the breakfast.
Stayed 2 nights in Feb 2024
Response from Jen on 25 Feb 2024
Thank you for staying with us

8/10 Good

Paul

Liked: Property conditions & facilities
Mattress too mushy Would ve liked coffee/tea in the room. Would’ve liked a bigger room with a closet Different soap/shampoo.. Liked the game tables in lobby! Loved the breakfast! Wish there were more daily newspapers available
Stayed 2 nights in Feb 2024
Response from Tru Team on 25 Feb 2024
We appreciate you taking time to leave feedback Paul! Your comments and concerns will be addressed with our staff and management. Thank you for staying with us and we hope to see you again!

8/10 Good

Naomie

Stayed 1 night in Feb 2024
Response from Jen on 22 Mar 2024
Thank you for staying with us

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Feb 2024
Response from Katie on 22 Feb 2024
Thank you for staying with us!